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Procedural Justice

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All employees want to be treated fair, feel valued, and feel that decisions that are made are fair hence, it is imperative that organizations have policies and procedures in place in order for employees to communicate their grievances if they have a dispute. When employees feel they are being treated unfair or unjust, the affected employees experience feelings of anger, outrage, and resentment (Skarlicki & Folger, 1997). Therefore, Procedural justice concerns the fairness and the transparency of the processes by which decisions are made in regard to rules, laws, or policies. Factors that influence procedural justice are treating employees with dignity and respect, providing a means for employees to voice their concerns and having someone …show more content…
This is a less costly to settle disputes
• Arbitration- If mediation fails, a neutral third party from outside the company hears the case and resolves it by making a decision. Arbitrators are often retired judges, employment attorneys, or those who have specific training in mediation.
The company that I work for uses all the dispute resolutions mentioned above in some form. However, the most common used are open-door policy and conference. If there is a conflict the employee would first speak with their immediate supervisor unless they are a part of their concern or they are not comfortable speaking to them, at which point they would speak with the director. If the employee feels that their issue was not resolved they can request a meeting (conference) with their Human Resource Representative and/or their employee relations manager. Like many companies, we have created an Alternative Dispute Resolution team as an alternative method to settle terminations, final counseling and demotion disputes. Although this is a means for employees to resolve conflict, the company emphasizes that employees should speak with their manager or the next level of management as the ADR hotline should be their last resort. As the company continues to grow they are ensuring that every employee knows how to report if they are having issues or

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