...Process Design Matrix/Executive Summary OPS/571 April 4, 2016 Process Design Matrix Executive Summary This process design matrix and executive summary will focus on two companies. The first company is Executive Services T-Shirt Manufacturing which is a home-based custom T-Shirt screen printing service. The second company is Kool Kreative Hookah, a company that supplies unique hookah pens to customers and business owners online. This executive summary is needed for both companies to prevent the lack of process performance management. Performance management means addressing any and all performance issues, meaning feedback for performance that is not up to par with procedure as well as praising employees for a job well done.” (Mayhew, R. 2013). Process performance management includes service approaches, that consist of production line, self-service, and personal attention approaches. This summary will also cover product approaches for their process performance measurements that consist of, batch assembly line and continuous flow approaches. This executive summary of process performance measurement will detail the products, services, and any of the processes that are necessary to produce quality services and products. To conclude this summary, this summary will help both companies understand, manage, and improve the company’s processes. Executive Services T-Shirt Manufacturing and Kool Kreative Hookah are home and office based businesses that aim to provide quality items...
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...Executive Summary - Process Design Matrix Sayurii Slade OPS/571 March 25, 2015 Cody Smith Appendix A - Process Design Matrix |Process Design Aspect |Drive-thru Car Wash (Service) |Portable Generators (Product) | |Design focal point |Customer |End user | |Strategy |Speedy delivery, customer treatment | | |Process design approach |Designing for the customer, easy access |Contract manufacturer, access to a variety | | |to car wash stations |of markets, increase customer benefits, | | | |difficult to imitate, design for the | | | |customer | |Process map |Flow chart |Service blueprint | |Process Performance Measurement |Customer surveys, mean, standard |Production cycle, defects, time to market, | | ...
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...Process Design Matrix and Summary OPS/571 Margarita Salas-Amaro August 11, 2014 Executive Summary The purpose of this executive summary is to identify appropriate design approaches for a selected product and service. The selected service is a self-serve frozen yogurt store and the product is a new cellular phone. Mr. Freeze is a franchise opportunity located in Eastern Ohio. The new cellular phone is a product manufactured by Samsung in the Galaxy line, the Galaxy S5. Determining the most appropriate design approaches will ensure the service and products selected eliminate error and inefficiency. Service The purpose of this executive summary is to outline the specific design approaches for Mr. Freeze. In the report findings, information will be provided about the process design approach, the design focal point, the strategy, facility layout and the quality of the services and products. According to The Reference for Business, “service businesses are enterprises that are established and maintained for the purpose of providing services (rather than or in addition to products) to private and/or commercial customers”(2014). Mr. Freeze frozen yogurt shop offers customers a tasty, frozen treat in a simple self-serve design. The company has created an atmosphere where the customer is in control of their flavors, servings, and yogurt toppings. The customer enters the establishment and it is a bright, open and clean. The customer has the option to either sit inside or on the patio furnished...
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...348 Class Meeting Time: TTH 12:30-2:00 Office: CBA 3.424 Phone: 471-9456 (O) e-mail: steve.gilbert@mccombs.utexas.edu Mail Box: Dept. of IROM, CBA 5.202 Fax: 471-3937 (O) Office Hrs: T-TH 10:30-11:30, and by appt. COURSE DESCRIPTION Supply Chain Management involves the flows of materials and information among all of the firms that contribute value to a product, from the source of raw materials to end customers. We will integrate issues from marketing (channels of distribution), logistics, and operations management to develop a broad understanding of a supply chain. By taking a strategic perspective, we will focus on relatively long term decisions involving the investment in productive resources, configuration of processes, product designs, and development of parterships with suppliers and channels of distribution. Although the development of analytical tools is not one of the primary objectives of the course, students should be comfortable with quantitative analysis. By the end of the course, you should have developed an appreciation for the major strategic issues trade-offs in supply chain management as well as the ability to use conceptual frameworks to make decisions. TEACHING/LEARNING METHODOLOGY The detailed course outline starting on page 6 lists, for every class session, the reading(s), case(s), assignment(s), and anything else of importance. Please read this outline carefully before every session. Because class time is our most precious and inelastic resource...
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...Process Design Matrix and Summary University of Phoenix OPS/571 14 April, 2014 Executive Summary Businesses continually bring new products to market as customer needs and wants change. Product design has been crucial to the success of many companies. This executive summary pretends to present different process design aspects for the following areas: air conditioning services and bicycle products. For companies dedicated to services, the approaches to be mentioned will be production line, self-service, and the personal attention approach. By the side of product design the approaches include job shop, batch, and continuous. The process map and process design will be discussed for both of companies. Air Conditioning Services The production line is a process derived of from the manufacturing process which is applied to the service sector. This process is the sequence of operations for which each product is continually applied to the same operation sequence. The main purpose of it is the efficient production of results or services. The organization controls the execution of each outlet to ensure high quality of service provides. This approach applies during equipment maintenance where the focus is perform the tasks to the established standards. The second approach is self-service and involves the customer in the production of services. Examples of this approach are E-tickets, Automatic teller machine, company...
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...Process Design Matrix and Summary Process Design Matrix Process Design Aspect Service Product Design focal point Strategy Process design approach Process map Process Performance Measurement Factory location Facility layout Process design Scheduling Production planning Workforce Need for more digital technicians to ensure that customer care is focused in the event of streaming errors and employees capable of patching “bugs” and keeping games updated Need for a reduction in workforce due to not selling hardware as predicted Quality With it being a streaming service there would be a need for greater quality due to factors beyond the control of the streaming compared to owning a physical disc that doesn’t need to be connected Quality has a chance to suffer because units are sitting in storage instead of being sold while manufacturing slows down because of smaller demand leading to a possibly inferior product Capacity Inventory Increase in inventory of digital codes for streaming services Decrease in number of consoles because of lagging demand Executive Summary Overview Online video game streaming and the Nintendo Wii U are selected as the service and the product for identifying suitable process design approaches. In order to effective manage these two items there are three types of contrasting approaches including workforce, quality, and inventory. Executive Summary # 1 A firm proposes the idea of rolling...
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...only; and 3) hired a marketing director. The following will serve as a brief summary of my assessment of Le Masne’s decisions. Assuming the Role of Creative Director I disagree with Le Masne’s decision to assume the role of Creative Director. As executive chairman, I believe that the creative power and authority subsumed within Le Masne’s role is maximized best by championing the strategic direction of the company to further penetrate the Chinese market place while also growing their position in the US and Europe, creating a psychologically safe environment for the designers and management team to voice and resolve their respective concerns, and challenge the creative process via his role on the Product Committee and mentoring and management of the Creative Director. The strategic foundation, which has served Shanghai Tang well, is to develop a fashion line that traces its roots back to Chinese culture and is wearable, modern and colorful. This approach has worked well in the US and European markets. Although not as successful in the Chinese markets, it could be because the term wealthy in China is being defined as household income equal to or greater than $35,000 or more. I don’t know anyone making $35,000 a year who is buying Chinese themed pajamas for $350. Accordingly, Shanghai Tang may need to develop two lines – one for the west and another line specifically designed for China (designs and pricing). I would have hired a replacement for Joanne Ooi and would have...
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...Process Design Matrix and Summary Leticia Beck OPS/571 September 30, 2013 Design Process Matrix and Summary Chaley’s Hair Salon in a full service beauty salon that is dedicated to providing high customer satisfaction to her clients. She executes this by rendering excellent service quality products and making sure all clients have an enjoyable experience while paying reasonable prices. She also maintains a healthy and creative work environment for her employees. Mission: to supply clients with products and service that caters to the enhancement of their physical appearance. Motto: Customer Satisfaction Guaranteed Chaley Guice is the sole proprietor of Chaley’s Hair Salon. She has been in Downtown Lufkin for the past 9 years. Chaley has a large client base and loyal customers. Her hard work and excellent customer service attracts new customers and retains current clients. The key to success: Location: easily accessible to clients Environment: Provides a professional and relaxing environment for clients Convenience: Offered clients a variety of services as well as convenient hours. Design Process Matrix and Summary The Samsung Galaxy S III is smart phone that offers its user lots of amenities. Samsung provides high quality smart phones that can do just about anything you can imagine. It’s much like a small computer. You can view you emails, presentations, and word documents on the Samsung S III. It is a very creative device that caters to...
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...Process Design Matrix Summary OPS 571 Process Design Matrix Summary Process design is a method by which a business understands and defines the operation activities that enable the company to function. A Process design was concerned with developing operation processes to ensure that the company resources are used effectively, efficiently and meet customer requirement and satisfaction. Process designs also used to sustain, support organizational development and growth. Process design involves a different area of the company such as production, delivery of service and product and inventory. In this executive summary, I will discuss the appropriate design process for a product and service. I will use pizza home delivery service as an example for service and pizza as an example for product design process. Service Design Process The service process design I am familiar with is pizza home delivery service. It uses all the service design such as self-service, production line approach, and personal attention approach design. The production line approach is commonly used in food service industry. The production line approach the company has control over the process to ensure efficiency and effectivity of the product (Jacobs & Chase, 2011). In pizza home delivery service, the company needs to make sure that within thirty minutes the pizza can be delivered. The production line approach is used so that the company has a step by step process that the employee needs to follow...
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...to the board and those delegated to senior executives and disclose those functions. • Box 1.1: Content of a director’s letter upon appointment • Recommendation 1.2: Companies should disclose the process for evaluating the performance of senior executives. • Recommendation 1.3: Companies should provide the information indicated in the Guide to reporting on Principle 1. Principle 2 - Structure the board to add value Companies should have a board of an effective composition, size and commitment to adequately discharge its responsibilities and duties. • Recommendation 2.1: A majority of the board should be independent directors. • Box 2.1: Relationships affecting independent status • Recommendation 2.2: The chair should be an independent director. • Recommendation 2.3: The roles of chair and chief executive officer should not be exercised by the same individual. • Recommendation 2.4: The board should establish a nomination committee. • Recommendation 2.5: Companies should disclose the process for evaluating the performance of the board, its committees and individual directors. • Recommendation 2.6: Companies should provide the information indicated in the Guide to reporting on Principle 2. Principle 3 - Promote ethical and responsible decision-making Companies should actively promote ethical and responsible decision-making. • Recommendation 3.1: Companies should establish a code of conduct and disclose the code or a summary of the code as to: • the practices necessary...
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...group and other classmates. 2. To provide you with substantive, real-world material on which you will base a final report that will include your problem or issue identification, findings and recommendations for change, including or followed by your theoretical defense of the merit of your recommendations (see below); and a final oral presentation based on the report. Description of Field Project Working in your groups, decide on a project or problem area in some organization to which you believe you can gain entrance (probably one of your own). The project or problem must be one that reflects your expertise as a behavioral consultant, and one that has a communication dimension. Since most matters of socio-technical systems and design are characterized as well by human communication difficulties, the combined focus should be manageable. Examples might include: • an assessment of a project team which failed to meet its objectives; • an assessment of the causes and solutions to problems of high turnover in a department or division; • an evaluation of the effectiveness of monthly staff meetings; • causes of poor attitude or morale revealed through a...
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...CONTENTS 1. EXECUTIVE SUMMARY------------------------------------------------------------------------- 2. SUB SYSTEMS FOR ONLINE AB SUPER MARKET SYSTEM-------------------------- 3. DFD –CONTEXT DIAGRAM----------------------------------------------------------------------- 4. DFD –LEVE; 0 ALL SUB-SYSTEMS---------------------------------------------------------------- 5 DFD –LEVEL 1------------------------------------------------------------------------------------------ 6. SYSTEM ARCHICTURE------------------------------------------------------------------------------- 7. HARDWARE REQUIREMENT------------------------------------------------------------------------- 8. HTML PAGES FOR AB Super Market---------------------------------------------------------------- 9 SUMMARY---------------------------------------------------------------------------------------------- 10 REFERENCES----------------------------------------------------------------------------------------- Online AB Super Marketing system Executive Summary: In this report we designs and data flow diagrams for modelling according to requirement that define in the previous assignment. In this report for the website development of AB Supermarket process accomplished with the help of the data flow diagrams and system environment and system architecture. The report generation of AB Supermarket website all requirement supplied by General Manager and IT Manager of the company. The design of complete functioning...
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...Executive Summary Greg Hunter OPS/571 05/05/2014 Dr. Raymond House Jr. Executive Summary I’ve selected food services and cars for a suitable process and product design approaches. In order to manage services and deliver on-site services, there are three types of contrasting approaches which include product line approach, self-service approach, and the personal attention approach. Cars are a way of life these days without them our way of life cannot exist. The main focal point in this industry is the result. A car company must produce a quality product that fits the end-user's taste. The three main line item approaches I will discuss will be the job process, batch production, and assembly line. All are a part of the manufacturing of cars. Process Design Matrix Self-service Approach The self-service approach is more consumers driven. The efficiency of this service process can be enhanced E-tickets, Automatic teller machines, company websites which these are just some of the approaches that shift the burden to the consumer (Larson & Gray, 2006). This design approach will also be supportive of the food company, in terms of offering good quality of products to the customers as well as reducing time of service delivery (Chase, 2006). For the reason, due to self-service approach the company will be able to focus on the delivery of effective and efficient services in a less period. Product Line Approach The main focus of this approach is on the efficient...
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...Navistar Case Table of Contents Executive Summary Part 1 Executive Summary Issues Identification Part 2 Issues Identification Environmental & Root Cause Analysis Part 3 Environmental & Root Cause Analysis Alternatives and/or Options Part 4 Alternatives Recommendation Part 5 Recommendations Implementation Part 6 Implementation Plan Monitor & Control Part 7 Monitor and Control Part 8 Conclusion Part 1 Executive Summary Navistar was a worldwide leader in the manufacturing medium and heavy trucks for 17 consecutive years in the North America market. Navistar’s premium conventional trucks were produced at the Chatham assembly plant, which had almost 14 years experience in producing Navistar’s premium line since 1983. Navistar had forecasted increased industry demand for heavy and medium trucks in 1998. Especially, the Chatham assembly plant’s customers had strict requirements to the truck’s quality and delivery date. As the assembly supervisor in Chatham, Andy Ramsz encountered the interior trim quality and delivery problem for the truck. Andy had begun to gather data on the interior trim supply problem and he got the crucial reasons for these problems occurred. These reasons absolutely affected the Navistar’s internal supply process, increased the extra cost as well as reduced the efficiency of the supply management. According to the reasons identified for the trim supply problem, my decision is to set up the improved procedure focused on...
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...E-Sonic Compensation Paper Todd Lipscomb, Belma Alic, and Teresa Halpin Davenport University Strategic Analysis Outline: 1. Strategic Analysis A. E-Sonic NAICS falls into two different codes 334614 and 512220. The first code 334614 definition is, “Providing mass duplication of recorded products; Software and other Prerecorded Compact Disc, Tape, and Record Reproducing” (). This code is given in reference to E-Sonic’s producing of music on to various forms of products. The second code 512220 is, “Releasing, Promoting, and Distributing sound recordings. Integrated Record Production/Distribution” (). B. Analysis of E-Sonic’s external market environment 1. Sonic records are a part of the recording and production studio industry, which is going on to start E-Sonic. “Sonic Records, a market-leading recording studio and production house, has witnessed declining demand for music CDs” (). The company boasted over $15 billion in revenue five years ago. However, times have changed over the past five years; technology has greatly improved over time. There have been many technological advances that has offered alternatives to CDs. The one thing that has improved the industry some is the government regulations against pirating music, which is essentially stealing the merchandise. 2. E-Sonic’s competition is pretty fierce as the market has been going for quite some time now. It kind of goes along with, don’t reinvent the wheel if it is already working. Consumers...
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