...Difference between QA and QC As we've talked in a previous post about the Definition of Quality, with these 2 terms exist the same “issue” where every single person/organization defines Quality Assurance (QA) and Quality Control (QC) in a bit different way. Also, many people including HHRR (Human Resources) and quality professionals do not know what QA and QC really means, and what the difference is between both terms. For those reasons, these concepts are often used interchangeably, and in some organizations one department performs the activities of both. The truth is that both terms have strong interdependence; QA relies mostly on the QC feedback and both work to deliver good quality products/services; but they are different processes. Next table shows the differences between them. QA vs. QC Definition from ASQ.org Assurance: The act of giving confidence, the state of being certain or the act of making certain. QA: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. Other definition QA is a failure prevention system that predicts almost everything about product safety, quality standards and legality that could possibly go wrong, and then takes steps to control and prevent flawed products or services from reaching the advanced stages of the supply chain. Definition from ASQ.org Control: An evaluation to indicate needed corrective responses; the act of guiding...
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...and sea mines, while Mahindra Agribusiness exports fruits to Europe and Asia. M&M makes aircraft and related components, and is active in IT and financial services, steel processing, and infrastructure. Core Purpose: Indians are second to none in the world. The founders of our nation and of our company passionately believed this. We will prove them right by believing in ourselves and by making ourselves and by making Mahindra & Mahindra Ltd. known worldwide for the quality, durability and reliability of its products and services. QUALITY ASSUARANCE What is Quality? Quality is defined as the characteristics of a product/service that bears on its ability to satisfy the specified and implied needs. Quality may also be defined as fitness for use. So, in changing scenarios where everything is becoming customer oriented, quality also focuses on satisfaction of the end user than mere conformance to drawing and following specified procedures. Roles of Quality Assurance Function: Quality Assurance Function is a representative of an organization urge to acquire customer satisfaction but, satisfaction of customer or fitness for use is not the sole responsibility of the...
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...Quality Systems in IT Assignment Implementing Quality Assurance in IT Systems Name: Elise Xuereb Group: 1HND6 Table of Contents Question 1 (P1.1) 2 ISO 9000:2005: ‘Quality Management Systems - Fundamentals and Vocabulary’ 2 ISO 9001:2008: Quality Management Systems - Requirements 3 ISO 19011:2011: Guidelines for auditing management systems 3 Question 7 (D2.1) Take responsibility for managing and organizing quality assurance activities. For 2 quality assurance practices in each stage identified above, you need to do a plan of implementing it. You need to discuss at least 3 people involved and the work operations that need to be done. Criteria: • Correctly write a plan of action for 2 quality assurance practices including 3 people involved and work operations involved. Plan of Action: System Initiation People involved: Project Manager, System Analyst and Quality Assurance Tester. Work that needs to be done and a plan of how it needs to be implemented: 1. Developing a Quality Assurance (QA) Plan: As indicated in Question 6, this step should be implemented by, initially having an exploration phase. In this phase, the client comes up with the procedures that ensures that quality assurance is present in the project. For instance, when having a robust and secure system, the performance of the system should be constant so that no system downtime will take place. Here, one must take into consideration whether the stakeholders have experience with...
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...Tasks Task 1: Determine Quality Requirements 1. Document a Quality Management Plan using the template below for the Scope of the project. This should also include the project management plan as a deliverable. Quality Management Plan To satisfy the performance criteria, the student must document a quality management plan with objectives, roles, responsibilities, timelines and performance reporting. Quality Requirements Summary Deliverable | Quality Requirements/ Standards | Quality Assurance | Quality Control | <A deliverable asspecified in theScope Plan> | <List all quality requirements this may include: stakeholder requirements, negotiated trade-offs with cost, schedule and performance, standards. This should include quality metrics to enable measurement> | <High level description of the applicable quality assurance processes> | <High level descriptionof the applicable quality control processes> | | | | | | | | | | | | | | | | | | | | | | | | | Quality Management processes For each of the Quality Assurance and Quality Control processes listed above provide detailed processes including the processes for rectification of quality issues including review, sign off and acceptance. <Each process should include step by step a the quality objective, task description, who performs the task, timeframes and when as well as any authorisations required or reporting> Quality Recording Provide examples...
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...QUALITY ASSURANCE SURVEILLANCE PLAN A. Introduction: This Quality Assurance Surveillance Plan (QASP) has been developed to implement the Government Quality Assurance Program. It is not a part of the Request for Proposal, nor will it be made part of any resulting contract. The QASP is provided in order to give the Contractor an understanding of the Government’s Quality Assurance Surveillance Efforts for this contract. It is designed to aid the Contracting Officer's Representative (COR) in providing effective and systematic surveillance of all aspects of the Fort Huachuca Directorate of Logistics Base Operations Services being provided under the contract. B. Purpose: 1. The purpose of the QASP is to assure that the Government is receiving the services specified in the Contract and that the services meet the performance standards specified in the contract. By employing a fully developed QASP, the Government and the Contractor achieve an understanding of performance expectations and how performance will be measured against those expectations. A complete and robust QASP ensures that all aspects of the contract are measured and receive fair and proper weight in the overall evaluation. Results of the QASP evaluation are a direct and significant input to the Fixed Fee process for this Contract. It provides for monitoring all contract requirements through a combination of methods. This Quality Assurance Evaluator (QAE) Surveillance Plan was based on the DA Pam...
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...QUALITY PLAN 1 Introduction 1. Scope The contents of this document are applicable for construction, inspection, testing and operation of works in an environmentally safe manner as carried out in the construction to Bitumen Standards of Meru bypass. 2 Purpose The project Quality Plan has been prepared and formulated as a summary of the quality related activities required, meeting the terms of the contract. This manual sets out the management practices and describes the quality management for this project and its relationship with contractor’s road quality system. 3 Terms and definition In the context of this document, the following abbreviations or phrases shall have the meanings noted against. a) Quality – Totality of Features and Characteristics of a product or service that relies on its ability to satisfy stated or implied needs. b) Quality Assurance – All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality. c) Quality Control – Operational techniques of Controlling quality activities (e.g. Inspection and Testing) used to verify technical and quality requirement for services and or products. d) Quality Plan – A document setting out specific practices, resources and sequence of activities relevant to a particular material, procedure, service in a contract or project. e) Corrective Action – An activity, the intention of...
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...QUALITY MANAGEMENT Running Head: QUALITY MANAGEMENT QUALITY MANAGEMENT In APA style 2008 Quality Management I. Introduction I.1 Quality Management Managing quality could be somewhat of a difficult business. Although the quality management theory have already stated that quality cost is the cost that is created from preventing or fixing poor quality in the production process, instead of the cost required to increase quality of the products, there are still quite many people who perceive quality management as ‘extra work’ for them. The truth is quite the opposite; quality management is the activity to prevent ‘extra work’ from becoming necessary. Having the perspective that quality management is an extra work, workers and managers can be reluctant in responding to quality management initiatives, which could give the manager of the quality assurance department quite a headache. In this paper, I am observing a case study to identify existing quality problems and determine all the causes that contributes to the quality problems. In the final chapter there will be short recommendations on how to deal with the quality assurance issues. I.2 Corporate Background Figure 1 Process at Hank Kolb Office The above figure represents the process/supply chain along the company where Hank Kolb works for. The company deals with the manufacturing of low-viscosity Greasex since six months ago. II. Situational...
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...Project Quality Management Introduction Purpose of the Quality Management Plan The Project Quality Management Plan has herein been created to document the necessary information required to effectively guarantee the quality of the delivered project. It defines the project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities. The primary quality criteria identified for the project is aesthetics and fitness for use. Recall the motive for the project: to modernize the family kitchen due to outdated appliances, old cupboards and pipes in poor condition, and chipping paint issues. Therefore it is quintessential to deliver a high quality project that meets the family’s desire for a better looking/functioning kitchen. There are also a few structural criteria that need to be assured for parts of the project to prevent breakdown, and unnecessary wear and tear. Project Quality Management Overview Name | Role | Quality Responsibility | Mr. Jones | Project Manager/Sponsor | Quality Mentoring & Audits | Mrs. Jones | Project Sponsor/Team Member | Quality Audits | Zak and Dan | Labourers | Meet Quality Standards | Quality Management Plan The Quality Management Plan consists of 3 parts: Quality Planning, Quality Assurance, and Quality Control. Together these 3 sections will set up the required formwork define, achieve and review the quality parameters to be achieved throughout the project. Quality Planning The...
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...Case Study of the Causes of Problems in the Greasex Line of a Company and the Possible Quality Improvement Steps In the high-technology sector, the Greasex line is specialized in manufacturing solvents packed in cans for degreasing. Nonetheless, the company had experienced some trouble with the new filling equipment. The main problem was the presence of high-pressure beyond the required upper specified limit in some second shift cans. However, these problems as identified from the case study are related to several areas. They include personnel such as the newly assigned operator from a different department. He lacked formal training and was also negligent as he was absent from his position of operation during the process. Moreover, Mac Evans; the line supervisor, after picking and tagging the cases as “hold”, went on his duties and did not supervise their progress. Although vetted by hand by Wayne Simmons, the first-line supervisor, they could still be of low quality and pose safety threats to the customers. In addition, the machinery used was not initially designed to handle the process involving lower viscosity of Greasex, lacked preventive maintenance schedule. The appropriate equipment, which is the special filling head for the process, had been poorly and haphazardly adjusted. Materials used in production such as plastic nozzle can heads were designed on a rush order by a vendor and, therefore, had slight burrs on the inside rims causing fitting problems. They had...
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...ES/ER/TM-117/R1 Risk Assessment Program Quality Assurance Plan This document has been approved by the East Tennessee Technology Park Technical Information Office for release to the public. Date: 11/20/97 ES/ER/TM-117/R1 Risk Assessment Program Quality Assurance Plan Date Issued—November 1997 Prepared by Environmental Management and Enrichment Facilities Risk Assessment Program Prepared for the U.S. Department of Energy Office of Environmental Management under budget and reporting code EW 20 LOCKHEED MARTIN ENERGY SYSTEMS, INC. managing the Environmental Management Activities at the East Tennessee Technology Park Oak Ridge Y-12 Plant Oak Ridge National Laboratory Paducah Gaseous Diffusion Plant Portsmouth Gaseous Diffusion Plant under contract DE-AC05-84OR21400 for the U.S. DEPARTMENT OF ENERGY APPROVALS Risk Assessment Program Quality Assurance Plan ES/ER/TM-117/R1 November 1997 [name] Sponsor, U.S. Department of Energy Date [name] U.S. Department of Energy Environmental Management Quality Assurance Program Manager Date [name] Environmental Management and Enrichment Facilities Quality Assurance Specialist Date [name] Environmental Management and Enrichment Facilities Risk Assessment Manager Date [name] Environmental Management and Enrichment Facilities Risk Assessment Program Quality Assurance Specialist Date PREFACE This Quality Assurance Plan (QAP) for the Environmental Management and Enrichment Facilities (EMEF) Risk...
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...Gardenia | Sourcing | QAF Limited being the manufacturer and distributor of Gardenia Bread.(http://www.qaf.com.sg/ourbiz/bakery.asp)The ingredients used in our bread are sourced only from certified suppliers with high standards of food safety assurance programmes, and these are subject to incoming quality inspections and tests to ensure that they conform to Gardenia‟s quality and safety specifications. | Inventory Management | Gardenia Bread are baked fresh daily so that consumers get the finest quality and freshest bread daily.Usually bread are sold till the inventory is empty, however for unsold bread, they would be sold to commercial fishponds and factory workers. Gardenia need to do so in order to maintain its reputation of ensuring its bread is fresh etc. (include citation)Research on whether Gardenia uses Inventory Management Software | Distribution | An efficient and effective distribution system is very important especially for companies dealing with food products like Gardenia.Therefore, Gardenia has to ensure that it is able to deliver the freshly baked bread quickly and efficiently every morning to some 3000 retail outlets in Singapore come rain or shine so that the bread remains fresh when it reaches the stores. Gardenia is able to do so with its efficient sales and delivery teams. (Research more on how gardenia manages its distribution network (e.g. vans))Since Gardenia bread are available in many different places and thus it is easily accessible, by increasing...
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...Chapter 16 – Software Quality Assurance Overview This chapter provides an introduction to software quality assurance. Software quality assurance (SQA) is the concern of every software engineer to reduce costs and improve product time-to-market. A Software Quality Assurance Plan is not merely another name for a test plan, though test plans are included in an SQA plan. SQA activities are performed on every software project. Use of metrics is an important part of developing a strategy to improve the quality of both software processes and work products. Software Quality Assurance • Umbrella activity applied throughout the software process • Planned and systematic pattern of actions required to ensure high quality in software • Responsibility of many stakeholders (software engineers, project managers, customers, salespeople, SQA group) SQA Questions • Does the software adequately meet its quality factors? • Has software development been conducted according to pre-established standards? • Have technical disciplines performed their SQA roles properly? Quality Assurance Elements • Standards – ensure that standards are adopted and follwed • Reviews and audits – audits are reviews performed by SQA personnel to ensure hat quality guidelines are followed for all software engineering work • Testing – ensure that testing id properly planned and conducted • Error/defect collection and analysis – collects and analyses error and defect data to better...
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...Chapter 8 Quality Assurance and Quality Control 8 QUALITY ASSURANCE AND QUALITY CONTROL IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories 8.1 Quality Assurance and Quality Control Chapter 8 CO-CHAIRS, EDITORS AND EXPERTS Co-Chairs of the Expert Meeting on Cross-sectoral Methodologies f or Uncertainty Estimation and Inventory Quality Taka Hiraishi (Japan) and Buruhani Nyenzi (Tanzania) REVIEW EDITORS Carlos M Lòpez Cabrera (Cuba) and Leo A Meyer (Netherlands) Expert Group: Quality Assurance and Quality Control (QA/QC) CO-CHAIRS Kay Abel (Australia) and Michael Gillenwater (USA) AUTHOR OF BACKGROUND PAPER Joe Mangino (USA) CONTRIBUTORS Sal Emmanuel (IPCC-NGGIP/TSU), Jean-Pierre Fontelle (France), Michael Gytarsky (Russia), Art Jaques (Canada), Magezi-Akiiki (Uganda), and Joe Mangino (USA) 8.2 IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories Chapter 8 Quality Assurance and Quality Control Contents 8 QUALITY ASSURANCE AND QUALITY CONTROL 8.1 INTRODUCTION.................................................................................................................................8.4 8.2 PRACTICAL CONSIDERATIONS IN DEVELOPING QA/QC SYSTEMS ......................................8.5 8.3 ELEMENTS OF A QA/QC SYSTEM .................................................................................................. 8.6 8.4 INVENTORY AGENCY...
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...MGMT 4000 Chapter 1 Q3. Explain the differences between manufacturing and service organizations and their implications for quality Manufacturing organizations produce a tangible product that can be seen, touched, and directly measured. The manufacturing quality dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. In contrast to manufacturing, service organizations produce a product that is intangible. Q5. Why is communication within an organization an important part of the quality improvement process? It is difficult to devise a coherent strategic plan relating to quality when communication is imprecise. One important attribute of a strategic plan is functional alignment or consistency. If different departments in a company understand quality differently, then the strategic plan will not be in alignment. Understanding that different definitions and dimensions of quality exist allows measures to be taken to provide a good basis for communication and planning. Q7. Describe the “systems view” that underlies modern quality management thinking. Which of the perspectives of quality discussed in chapter 1 is most closely aligned with the systems view? The system view involves the understanding that product quality is the result of the interactions of several variables, such as machines, labor, procedures, planning, and management. Operation management focuses on the management and continual improvement...
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...ACADEMIC PLAN FOR SEMESTER-VIII (for 2011-12) SUB : Quality Control & Quality Assurance Sub. Code: ETME – 402 Total Lecture Available: Total Teaching Weeks in Semester: weeks Total Tutorial Classes : |S.No. |TOPICS TO BE COVERED |Lecture | |FIRST TERM | | |1 |Introduction | | | |Introduction, Definitions & Need of Quality | | | |Quality Design, Quality of Conformance, Quality of Performance |1 | | |Quality Characteristic, Specification of Quality, Quality Function | | | |Cost of Quality, Value of Quality, Optimum Quality of Design |1 | | |Inspection & Types of Inspection | | | |Concept of Quality Control & Its Objectives, Inspection v/s...
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