...Quality Management Viewpoint University of Phoenix MGT/521 Tim Reyes November 16, 2015 Quality Management Viewpoint The objective of every business is to produce a product or service that will be so valued by the consumer that they will want to keep using it. Providing quality management within a company will intensify satisfaction for employees and the customers. Thus making sure that all bench mark accomplishments are achieved. The Quality Management Viewpoint is dedicated to continuous quality improvement, training and customer satisfaction. Basics Quality management should be adapted by any organization as a part of their work process. This in turn joins the responsibilities of all division of the organization together to attain customer satisfaction and continuous improvement in quality of goods and services being produced by the employees. By understanding and identifying differences, management should be able to resolve most problems at the lower levels “Kinicki, & Williams”, (2016). W. Edward Deming W. Edward Deming is a total quality pioneer that defined the standards of quality in his day and our current organizational planning. Deming’s vision and philosophy along with the fundamental elements of quality that he has defined made him successful. The "The W. Edwards Deming Institute®" (2015) website, Deming’s served in the capacity as trustworthy advisor to several business influential business leaders, powerful corporations and governments...
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...MGT 420 (Managing Quality in the Supply Chain) Course Assignments Week 1- 5 Click to Download Week 1 Exit Assessment Week 1 Individual Assignment; Role of Stakeholder Paper Week 2 LT Assignment Part I; BJB Manufacturing Company Quality Management Initiative Proposal Week 3 Individual Assignment; Theory Matrix Week 4 LT Assignment; Part II & III BJB Manufacturing Company Quality Management Implementation Strategy Week 5 Individual Assignment; Quality Management Organizations Week 5 LT Assignment; Part IV: BJB Manufacturing Company Quality Management Supplier Alliance Metrics Report MGT 420 Week 5 Final Examination (42 Multiple Choice) MGT 420 Final Exam Click to Download 1) If you select a physician solely on the reputation of the physician, you are basing your decision of which of the following dimensions of service quality? 2) Which of the following is the most traditional definition of quality? 3) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities. 4) Which of the following is not an example of a strategic content variable? 5) The role of marketing in design has been to bring the voice of the __________ into the design process. 6) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals. 7) __________...
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...Organizational Behavior Terminology and Concepts MGT-307 September 12, 2011 Farid Dalili Organizational Behavior Terminology and Concepts I will be discussing in this paper how the organizational culture, organizational behavior, diversity and communication is analyzed at Kaiser Permanente. I will define and explain how Kaiser Permanente uses the terminology and concepts in our hospital. Organizational Culture Organizational culture is the shared beliefs and values that make a difference in the behavior of organizational members. Culture plays an important role in stability and safety in an organization. Organization culture defines an organization's leadership and in order to understand its leadership, it is a must to first understand its culture. “Although it is relatively easy to conclude that what works well in one culture may not work as well in another, it is far harder to specify exactly how cultural differences affect things like motivation, job satisfaction, and ethical behavior.” (Schermerhorn, Hunt, & Osborn, 2008). The organizational culture at Kaiser Permanente has started a program called “Live Well Be Well” for their employees. This program has really made a big difference at our facility. The employees have better understanding of their health, motivated to come to work everyday and work ethics have improved as well. . Employees rely on culture for the ability to respond to any circumstances, culture becomes hard core in many organizations...
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...MGT/449 1 Total Quality Pioneers Diana M. Shepherd University of Phoenix May 29, 2012 MGT/449 – Mr. Felkins MGT/449 2 Total Quality Pioneers How can one define quality, quality has been define in various ways by different people and organizations (Goetsch & Davis, 2010) People such as Fred Smith, DEO of Federal of Express, defines quality as “performances to the standard expected by the customers, General Services Administration (GSA) defines quality as “meeting the customer’s needs the first time and every time, Boeing defines quality as “providing our customers wit products and services that consistently meet their needs and expectations” and there are many ways one can define quality (Goetsch, & Davis, 2010). However, quality can simply be define as a dynamic state associated with product, services, people, processes, and environments that meets or exceeds expectation and helps produce superior value (Goetsch & Davis, 2010). Once elements of quality are put into place then organization can provide to the customer needs and provide better service. Elements such as: • Focus on quality and prevention of problems- which means customers wants and reducing errors • Cooperate with supplier and customers- means get satisfaction • Continuously Improve and eliminate wasteful steps – means to meet customers needs • Encourage...
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...Look at Quality and Its Impact on Today’s Environment MGT/449 June 11, 2012 Nikki Henderson Instructor: Ian Finley What is quality? “Quality itself has been defined as fundamentally relational: ‘Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs,’ Quality Digest, 2001).” Even those quality definitions which are not expressly relational have an implicit relational character. Why do we try to do the right thing right, on time, every time? To build and sustain relationships. Why do we seek zero defects and conformance to requirements? To build and sustain relationships. Why do we seek to structure features or characteristics of a product or service that bear on their ability to satisfy stated and implied needs? To build and sustain relationships. The focus of continuous improvement is, likewise, the building and sustaining of relationships. It would be difficult to find a realistic definition of quality that did not have, implicit within the definition, a fundamental express or implied focus of building and sustaining relationships (Quality Digest, 2001.) Elements of Quality There are three key elements of quality: customer, process, and employee (Key Elements of Quality, n.d...
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...Total Quality Pioneers School of Business MGT/449 Total Quality is a way of doing business; it improves the quality of products, services, people, processes, and environments. This is also known as “The Big Q”. The total quality approach is achievable by fallowing and acknowledging the characteristics of having a successful business, these characteristics are also known as the elements of total quality; strategically based, customer focus (internal and external), obsession with quality, scientific approach to decision making and problem solving, long term commitment, teamwork, continual process improvements, education and training, freedom through control, unity of purpose, and employee involvement and empowerment (D.L. Goesch & S.B. Davis, 2010). Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. Deming’s expertise was used during World War II to assist the United States in its effort to improve the quality of war materials. Deming’s motto was "We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America.” (Leadership Institute, 2005). There were three specific things that Deming was known for; the Deming Cycle, The fourteen points, and the seven deadly diseases. Deming was very successful in helping organization understand what needed to be done to help...
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...Total Quality Pioneers MGT/449 Quality Management and Productivity Andy Barron Victor Rayneri June 6, 2011 Total Quality Pioneers Abstract W. Edwards Deming was a very influential person when it came to quality. He influenced the Japanese industrial renaissance after World War II. Deming was also very influential in the United States, but not until after his influence in Japan was heard in the United States. At the beginning, Deming’s own country, the United States, wouldn’t listen to his ideas, so he went to Japan and became known as one of the major contributors of total quality (Petersen, 1987). Define Quality and its Elements Quality is defined in many different ways by many different people. Quality according to Goetsch and Davis (2010) is in the eye of the beholder and customers define quality clearly using specifications, standards, and other measures, showing us that quality can be defined and measured (Goetsch & Davis, 2010). Everyone sees quality in different ways. Consumers concern themselves with quality throughout each day, such as when they eat at a restaurant, go shopping, purchasing a car or a house. Quality is how well we judge what it is we are purchasing or looking to purchase. In purchasing a car consumers look at quality different that if they are buying a hamburger for McDonald’s. In a restaurant a customer might look to see if the meat is well cooked, if the tables or clean, and how long it takes to get their meal to define the quality...
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...Total Quality Pioneer Paper Virginia Rackins MGT/449 Bill White October 3, 2011 Quality is something every customer wants in a product he or she is buying. As consumers, we value quality in everything we purchase and expect in life. Quality is something every human need to fulfill his or her wants and needs in life. In this paper, I will try to make the readers understand on how important quality is to our environment and will break down the different elements for quality. “Quality is a dynamic state associated with products, services, people, processes and environments that meet or exceeds expectations and helps produce superior value” (Goetsch and Davis, 2010). Quality simply means that a consumer needs are being met when a product has no defects or deficiencies in it and when the service, people, and the overall experience are handled with the best quality. What is considered as today’s standards may change as time passes. In order for a business to succeed in the business world the consumer has to continually get quality service provided by the employees and the management of the business. Total quality definition has two elements which include: what and the how of total quality. The how element of total quality has eleven components which include: strategically base, customer focus, making quality the #1 focus, scientific approach, hard work and dedication, teamwork, continual process improvement, education and training, freedom through control, unity...
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...Chad Holliday Quality Management Introduction MGT/449 June 19, 2012 Thomas McCarthy Quality Management Pioneers Companies have to implement processes and procedures to ensure a high service level and quality product. Companies also use an inspection process to find faults in products and continuing improvements. This is referred to as quality management. There are four key elements that make up quality management. The four processes of quality management are known as: quality planning, quality control, quality assurance and quality improvement. Each one of these processes has a factor in the quality management process. W. Edwards Deming is one of the founding fathers of what companies refer today as quality management. He is the most prominent and well known of the founding pioneers. Quality Management Quality management is made up of the four processes mentioned in the previous paragraph. The first part of the four is quality planning, this is the process a company uses to plan out the type of product that the corporation will produce and later put out onto the market for the consumer. The second part of the process is referred to and known as quality control. This is when a company reviews something to ensure validity and check for flaws in the product or process. For instance, in my company, the merchandisers who work in the field have to submit valid photos to get paid for the job that he or she does for our company. The company that employs these merchandisers...
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...Total Quality Pioneer MGT/449 – Quality Management and Productivity University of Phoenix Pioneers Paper Definition and Elements of Quality "Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value" (Goetsch & Davis, 2010, p. 5). A quality goal is to increase organizational competitiveness consistently. Total quality works by improving product and service quality, environment, operational processes, and employees. The total quality elements are strategic (a comprehensive strategic plan), and customer focused (the customer always drives). The elements are largely focused on quality, scientifically approached, committed (long-term), teamwork based, process improvement driven (continual), training, unity of purpose, freedom through control and employee driven through empowerment (Goetsch & Davis, 2010). Strategic quality demonstrates how companies should possess a vision, mission, activities, and complete broad objectives to achieve set goals (Goetsch & Davis, 2010). The strategic business plan gives the business a competitive advantage that is sustainable (Goetsch & Davis, 2010). A high level of customer satisfaction is obtained by using teamwork from each department in business. Teamwork assists with the continual process improvement within the business. Unity of purpose ensures that employees work together to achieve set goals. Employees are empowered...
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...Total Quality Pioneers Paper xxxxxxxx Quality Management and Productivity MGT/449 xxxxxx xxx Introduction People are confronted with scenarios concerning quality nearly every day. The word or notion of quality can be defined a number of ways. Some think quality should be determined by individual standards and expectations, while others believe quality is an ever changing state. Goetsch and Davis systematically broke down the elements of quality and determined that “quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value (Goetsch and Davis, 2010 p.5).” Whatever ones interpretation of quality might be, the intent of this paper is to more clearly define quality and its elements as well as describe how the quality pioneer's use of the total quality elements made the pioneers successful. Furthermore, this paper will explain why the elements of quality are useful in today’s environment and offer some insight as to what the future of quality might look like. Quality and its Elements Quality is defined with a variety of distinct explanations. Nevertheless, understanding quality is the key. End use consumers that are businesses explain quality unmistakably through the use of standards, specifications, and other measurable features. For instance, an individual in search of a new automobile will make his or her final purchase decision based on the quality of...
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...Total Quality Pioneers Joshua McCourt MGT/449 February 13, 2012 Dr. Olivia Herriford Total Quality Pioneers This paper will give the definition of quality and define its elements. We will also define the total quality of elements that made the pioneer successful. We will also explain how the elements of quality one used in today’s business environment as well as for future endeavors. Define Quality and its Elements According to the text “Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value” (Goetsch, Davis, 2010). What individuals and or organizations consider to be quality at a particular point in time will evolve and eventually change as the organization move forward into the future (Goetsch, Davis, 2010). A company must always produce what the consumer wants but it must also increase its quality of the product or service before it gets to the consumer. The organization must also have a durable product or service that lasts without any problems into the future. This continual improvement in the quality of products or services will insure customer loyalty and increase business for the organization because of its satisfied customers. Quality is applied towards all products and or services as well as the people, processes and environment. Several key elements of total quality are made up of strategically based, customer focus approach, obsession with quality...
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...Total Quality Pioneers Paper Jaime Martinez MGT/449 8/23/2011 Lawrence Holzer People often say that quality is in the eyes of the beholder, but consumers have the final say concerning the quality of an organization. "Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value" (Goetsch & Stanley, 2010, p. 5). W. Edwards Deming was a quality pioneer in the United States who developed the Deming Cycle, which linked the production of products with consumer needs. He also focused on the resources and departments (research, design, production, marketing) cooperation to meet those needs. This paper will define quality and its elements, explain why the elements of quality are useful in today’s environment, and what the future will foresee about quality. Without good quality of a goods and services any organization is sure to fail. According to Bexcellence (2009), "[The meaning of quality differs depending upon circumstances and perceptions. For example, quality is a different concept when focusing on tangible products versus the perception of a quality service]" (What Is Quality, Para. 2). The Deming's cycle defines five key elements of quality which are plan, do, check, act, analyze. The first element is planning, which means an organization must do consumer research and use it to plan their product. The second element is do, which simply means to produce...
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...Community Health Nursing: Quality of Life and Functioning A. Personal Perceptions After reviewing the case of Mrs. Thomas and her situation, there are many feelings I have about the final outcome. As nurses, we always have to take our feelings into account and rationalize what we feel about the health and well being of our patients. After a BRAC analysis was performed, significant results were indicated. I feel empathy for Mrs. Thomas because this technology showed what her odds were for future recurrence of breast cancer. I’m disappointed that a radical mastectomy was not suggested to be performed with Mrs. Thomas’ first surgery to help avoid a further decline. It appears almost obvious that this should have been encouraged by her medical team. I do, however, understand that it is easier to look back on this than to look forward with what options remain. What is most important is Mrs. Thomas’ quality of life for the duration of what time she has left. I define quality of life as the ability to be as emotionally, physically and mentally fulfilled as possible. Quality of life is finding all the moments that matter and cherishing them on a daily basis. There will be better days than others, but what is key is to understand the big picture. The major challenge is promoting the best quality of life when the big picture ultimately has a poor outcome. Health promotion is crucial to increase Mrs. Thomas’ quality of life. Interventions will be initiated in all areas...
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... Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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