...In naming some of the problems the American Red Cross has encountered with handling donation money, the first would be the mishandling of the more than $543 million in pledges that was donated during and after the September 11th attacks. There was a fund that was setup and structured just to help the victims of September 11th, this fund was called the “Liberty Fund”. Unfortunately, only one-third of the funds had been released to actual September 11th efforts (Ferrell, Fraedrich, & Ferrell, 2015). Instead it was said that the American Red Cross used more than half the money to prepare for future catastrophes. Many felt that this money should have been used for the millions of people that needed the help during September 11th time. An outrage prompted a U.S. hearing in November 2001,...
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...The American Red Cross (ARC) is an organization that was founded in 1881 by Clara Barton and established itself as the most well-known emergency relief organization devoted to the care of war victims, disaster victims, and the suffering worldwide. Unfortunately, the ARC has been plagued with a high executive turnover, slow response to disastrous events, and mismanagement of donation funds. These problems now have the ARC facing another problem, fixing their credibility for the future. The Red Cross is built to aide in disaster relief, but to receive a phone call asking “Where is the Red Cross?” from the Pentagon to activate the specialized teams in response to 9/11 left scars on the ARC's permanent record that are hard to overcome (Ferrell, Fraedrich, & Ferrell pg 330). On top that, four years later criticism over the massive failures of communication in Hurricane’s Katrina and Rita created additional wounds to the ARC’s reputation. Each instance further degraded the ARC’s ethical reputation to American’s as the non-profit organization to turn to in a disaster. To overcome these faults the ARC has made changes, but too many changes at the top is the ultimate reason for the ARC’s failures. Any member working for the ARC in a management position from local presidents to top executives and state delegates are supposed to be ruled under universal humanitarian principles which involve the highest standards in ethics and values. Sadly, since the resignation of Elizabeth...
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...P’s of Marketing 4 IV. Final Thoughts 5 References Error! Bookmark not defined. American Red Cross Introduction Since 1881 the American Red Cross has been the nation's premier emergency response organization. As part of a worldwide movement that offers neutral humanitarian care to the victims of war, the American Red Cross distinguishes itself by also aiding victims of devastating natural disasters. Over the years, the organization has expanded its services, always with the aim of preventing and relieving suffering. Today, in addition to domestic disaster relief, the American Red Cross offers compassionate services in five other areas: community services that help the needy; support and comfort for military members and their families; the collection, processing and distribution of lifesaving blood and blood products; educational programs that promote health and safety; and international relief and development programs. Name and Effectiveness of Website The American Red Cross’ website is http://www.redcross.org. The effectiveness of its website 15 million people gain the skills they need to prepare for and respond to emergencies in their homes, communities and world. Each year, in communities large and small, victims of some 70,000 disasters turn to neighbors familiar and new—the more than half a million volunteers and 35,000 employees of the Red Cross. The Red Cross also feeds emergency workers, handles inquiries from concerned family members outside the disaster...
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...culture present in the case and explain why Wise argues that public service motivation is found more in the government than in the private sector Public service cultures are those set-spoken and unseen rules in an institution or an organization. Public sector motivation is the way people respond to this rules whether positively or negatively. There are three forms of public motivation namely rational, norm-based and effective motivation. Rational motivation refers to when an individual wants to serve in advocating for a particular policy or rule that is important to him. Norm-based motivation can be said to be when the public servant is loyal to his duties while effective motivation is the pursuit of a noble course, that is, by heart. In the case of Bernadine Healy, public service culture presents itself inform of rational motivation. It is evidently seen that Healy follows what is of interest to her rather than what her heart tells her. Moreover, as the directors say, “red cross is about what your heart feels not what you think is right” (Sontag, 2001). Wise argues that public service motivation is felt more in the government as compared to the private sector. This is true because in many private sector institutions, there is a kind of dictatorial leadership leaving no room for suggestion. In a government institution, the civil servants are free to make any suggestions and perform their work as they please Discuss if Healy’s motivation for accepting the Red Cross presidency is in...
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...The American Red Cross is one of the best examples of organizations that cater to humanitarian response in a multifaceted scale. Founded in 1881 by Clara Barton, the organization began with attending to the needs of injured American soldiers, and has since evolved to blood banking, disaster relief, health services, and emergency response in both local and international settings (American Red Cross, 2014). The ARC lives by the core values of the 5C’s: compassion, collaboration, creativity, credibility, and commitment, both within its members and to the communities it serves. The organization has proven itself to be dedicated in improving the lives of the men, women, and children who have faced man-made and natural disasters, not only in terms of emergency relief, but also in recovery and development (Hamner, 2008). Because of its longevity as an organization and its continued efforts to protect the welfare of persons in need, the ARC has become a paradigm for other humanitarian agencies that intend to expand their reach. At the same time, however, the organization is not immune to risks that challenge its espoused values. As an organization that responds to both local and international emergencies, communication has become an essential tool not only in maintaining the core values of the American Red Cross, but also in improving its performance particularly in terms of inter-agency coordination. Coordination has become one of the biggest challenges present in every humanitarian...
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...AMERICAN RED CROSS AND THE KATRINA EMERGENCY 3 The American Red Cross has people, systems, and plans in place to respond to disasters. They are considered the go-to agency in cases of emergencies and crisis when people are in need, with much success. The American Red Cross response to Hurricane Katrina surpassed any disaster response before it and nothing in the last ten years has reached its magnitude. “The Red Cross: Provided more than 3.8 million overnight stays in shelters across 31 states and Washington, D.C. – seven times higher than any other disaster up to that point. Served nearly 68 million meals and snacks, four times more than what the Red Cross had ever provided during past relief efforts. For the first time, served a million meals in a single day. Provided emergency financial assistance to 1.4 million families – nearly 20 times more than any response prior to Katrina” (The American Red Cross, 2017). These numbers show how effective their planning can be, nevertheless with the magnitude of...
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...Case Study #1: Can Research Rescue the Red Cross? Business Research & Applications Summary The American Red Cross (Red Cross) had been a reputable non-profit organization and its function is to provide help to victims as well as those involved in rescue and relief efforts. There is a national chapter and there are local independent chapters as well that respond to smaller tragic events that upset people’s lives. The Red Cross operates 24 hours a day, seven days a week; their goal is to be there when crisis strikes. They do not receive financial support from the government; they rely on contributions from U.S. citizens to fund its efforts. For many years, it had a policy of fund raising through advertising during high profile period surrounding a disaster. Its wed-site states “One of the best ways to help disaster victims, people in need where you live, and people around the world right now is through a financial donations”. Donors are asked to contribute to the Disaster Relief Fund, their local Red Cross chapters, or the International Response Fund. The work that they do has prompted millions in donations each year. However, after the September 11, 2001 terrorist attracts, their practices came under fire and scrutiny by the media and their long standing reputation was in jeopardy. When disaster stuck, it was their normal practice to estimate the total monetary goal and advertise and collect donations to reach it. Moreover...
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...HCS/335 April 6, 2015 Jodie Ausloos Code of Ethics The goals of the American red cross is to help people in need throughout the United States and, in association with other Red Cross networks, throughout the world by offering assistance without discrimination to the wounded on the battlefield, endeavors, in its international and national capacity to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples. The American Red Cross makes no discrimination as to nationality, race, religious beliefs, class or political opinions. The purpose of the American Red Cross is to provide relieve to the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress. There is a Board of Governors and management of the American Red Cross that are committed to upholding the highest standards of ethics and conduct and promoting a culture of compliance and ethics throughout the organization ("Mission, Vision, And Fundamental Principles", 2015) Ethics are the principles and values the American Red Cross uses to govern their activities and decisions during any point of conflict (Kelchner, 2015). In order to continue to enjoy the confidence of all countries, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political...
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...The Case Analysis of the American Red Cross For this project, I select the American Red Cross (ARC). The ARC, founded in 1881 by Clara Barton, is an independent organization, supported by public donations and volunteerism. As a member of the International Federation of Red Cross and Red Crescent Societies (IFRC), the ARC joins more than 175 other national societies in bringing aid to victims of disasters throughout the world. All Red Cross societies must conform to seven fundamental bylaws: humanity, impartiality, neutrality, independence, voluntary service, unity and universality. I selected this case because the American Red Cross primary goal is to assist others, which is something I enjoy. The ARC mission is to provide relief to victims of disaster and help people prevent, prepare for and respond to emergencies. I believe helping others allows an individual to use their talents and skills to assist someone who is in need. The organization is important to the United States and the world. It offers food and aid to foreign countries and also ranks as a leader in the nursing, health and safety fields. It provides medical services as well as morale boosting services to the American armed forces. It also serves an important function as the nation’s foremost blood collection agency. The ARC responds to more than 70,000 disasters. However, the ways in which it handled the September 11, 2001 attack on the World Trade Center and the Hurricane Katrina in 2005 were widely...
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...Organized and able to meet deadlines * Goal oriented and people minded * Works well as a team member * Innovative and creative | | * | Experience | E-Child Care Specialist/Customer Service Specialist, Burlington County Community Action, 12/08-05/12 | | * Intake incoming telephone calls from parents, providers and community in a timely manner. * Receive and follow directives from DFD (division of family development) to determine eligibility, make emergency payments, and counsel families receiving WFNJ, to ensure they meet their personal and financial goals. Set up childcare, to ensure families can attend job training or work. * Ensure that payments for childcare are accurate, complete, and provide notification to WFNJ case managers when there is a change in the situation of the subsidy customer. * Conduct ongoing training in the childcare centers and in the community for e-child care and monitoring of the e-childcare system. * Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided. * Order of supplies for the office, correspond with vendors. | | Githens Center, Program Supervisor, 12/00-05/10 | | * Counseled individuals to help them understand and overcome personal,...
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...Case 18: American Red Cross The American Red Cross was founded by Clara Barton in 1881 after she brought the model of the International Red Cross back from her travels with IRC. The setup of this organization is to help those who need disaster relief assistance. The ARC has helped with the World Wars and numerous other wars that the U.S was in. They provide relief to over 70,000 disasters each year. However, within the last decade they have been widely criticized for their response to two major disasters in the US as well as erratic leadership position moves causing concern that the organizational focus is lost. In addition, their control problems extended into the mismanagement of funds and ARC is made up of 500,000 volunteers and 35,000 employees, and at the top there is a 12-20 member governing board of directors. Over the last ten years, there has been numerous individuals in the CEO role because their predecessors were released for misconduct. The organization is further tarnished for the large severance packages that are handed to the dismissed executives. Critics have observed that leadership focus for a good chunk of two years went into searching for the right leadership rather than management of goals and infrastructure. The lack of control extended out to blood donation program where there was a lack of communication with the blood testing facilities. The disasters of Hurricane Katrina and 9/11 were two of the biggest events where relief and assistance were needed...
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...soon as possible you have crisis crews like fire departments, ambulances, police and etc. that are usually the primary help and first responders to a sight were the natural disaster has occurred in the general public. Socialism is an “economic system characterized by public ownership and operation of key industries combined with private ownership and operation of less-vital industries” (Bovee, Thill, p29). Socialism system is the best resolution for controlling emergency situations, as they are in it to help out the general public and not for profit. The administration takes care of individuals in order to compensate them, so each person can concentrate on helping the individuals that are in need of first aid. With organizations like the Red Cross being a nonprofit organization means that each person is doing what they are supposed to be doing by watching after each injured individual’s best interest. Socialism, would be the best economic system to assist people, because it demonstrates to people how to work together during the time of the crisis and assist each other in this time of great need. Being familiar with what could happen in your area with hazards, such as flash flood, hurricanes, tornados, etc. you can help yourself and others in order to be well prepared for if one disaster does occur you’re not completely relying on organizations for help, and with people being aware of disasters that can occur it helps be prepared and get the proper help when one happens. Socialism...
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...organization there is an extremely high rate of turnover at the top level of management. With this turnover, there essentially is a breeding ground for unethical leadership. With all managers at the top receiving a handsome severance package, it is no wonder why many take the position only to leave in less than a year. The instability at top trickle down throughout in the organization. This trickle-down effect is what allows the unethical conduct on the frontlines. A company restructuring and a strong foundation is needed to stop this unethical behavior from happening. What are some of the reasons for the ARC’s ethical dilemmas, and how can the organization guarantee that these problems will not recur in the future? The one factor that this case boils down to is money. The majority of the organization’s problems is based off of the fact that money rules the world and power the desires of mankind. With that said, there are still many issues within the organization on their handling of donor money. Everything from receiving to distribution of these funds needs to be more closely monitored. This stems from the lack of formal leadership in the head of the organization. There is too much turnover within the organization and it is leaving the ARC in shambles. With the constant changes in leadership styles from CEO to CEO, the employees are left with very little to have faith in. There is too much inconsistency and until this is corrected, there will continue to be problems within the organization...
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...The American national red cross is part of the international federation of red cross and red crescent societies (Jones, 2013). I worked as an intern for six months helping both in the office and in the field. It is a humanitarian organization which volunteers to help during cases of emergency and disasters as well as education services inside the United States of America. For a long period of time, the organization focused on the above mentioned functions, however, there have been developments offering a window where the organization help in community services, communication and support to military members and they families, collection, processing and distribution of blood all over the country especially in medical facilities as well as creation...
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...of profit oriented businesses and social oriented businesses. This paper will focus on the American Red Cross whose goals are more socially oriented and Amazon.com whose goals are more profit oriented. American Red Cross: Clarissa Harlowe Barton founded the American Red Cross in 1881. A true pioneer, Clara risked her life to bring supplies and support to soldiers during the Civil War. Her understanding of the needs of people in distress and the ways that she could provide for them guided her through this journey. The American Red Cross charter states that is a non-profit, charitable, tax exempt organization. It’s seven fundamental principals are: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. The mission is the provide relief to victims of disasters and to help people prevent, prepare for, and respond to emergencies. The American Red Cross has responded to thousands of natural disasters. When Hurricane Katrina struck New Orleans in 2005, the American Red Cross was one of the organizations that responded quickly with food, water, and clothing for the thousands of people at the Louisiana Superdome. Without these types of organizations to help when disasters happen, the economy would be in serious trouble. The American Red Cross offers aid to victims all over the world. Another important function of the American Red Cross is it’s life share blood centers. It obtains nearly half of all the blood donated in America today...
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