...Michael’s Auto Repair Shop Michael’s Auto Repair Shop was the largest chain of auto repair shops in the county with 12% market share, 500 garages, and 3000 employees (including 1000 mechanics). Last year, Michael’s decided to launch a Mobile Mechanic Service (MMS) which enabled the customer to call for a mechanic at the site of the breakdown. The service operated from a Central Control Room (CCR), a call center which received customers’ request and handed them over to various Regional Warehouse Units (RWUs) which housed the mechanics with their pick-up trucks. The mechanics from the RWU received the customer’s request along with the directions of the site of the breakdown and would drive down to the site in their pick up trucks. The instructions to the mechanics were to complete the job on site if it could be completed within 45 minutes with the spares available, or else to tow the car back to the RWU. The RWU also had a support staff that ensured that the pick-up trucks were well stocked with spares and ready for the next service visit. Low productivity Since the business started 10 years ago, the top management of Michael’s was concerned about the productivity of their mechanics, but with the launch of the MMS, this issue became more visible. An analysis of the data showed that on an average, the mechanics were servicing 2.5 cars per day, far fewer than what was expected, since servicing one car took less than an hour to complete. Peter D’Souza, an MBA from a premier institute...
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...Unit 10 Analysis 1: Repair Shop NT1110-T Repair Shop Since a computer repair shop will pretty much automatically due two things before working on your computer, which is back up any pictures, videos and documents to a DVD and format the hard drive and reinstall the operating system, it sounds like a good thing to do. However, there can be some pros and some cons to this. The pros would be that everything is backed up and saved on a DVD, therefore none of the customers information is lost on the computer; this would be less time consuming for the customer. The customer would also benefit from a formatted hard drive and the reinstallation of the operating system. Once done, the customer has a repaired computer. The cons to this, is that the customer could be out of a considerable amount of money. Most repair shops will charge for the backup of all files. So it would be best to this on your own before taking it in. Also, the repair shop will not install all the applications that you were using on your computer. Again, you would have to take the time to do this yourself after all repairs are done. Different users can be affected much differently by the policies of this repair shop. Someone with a brand new computer would not have anything to back up versus someone that has had their computer for several years. A user that mostly browses the internet and does not email will not lose documents, files versus a business professional that creates these things on a daily...
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...Michael Dotson Mr. Martin NT1110 Friday P.M. Repair Shop Well in this situation there are many pros and cons. The pros to this situation would be one you still have everything on the DVD but you have to put it all back on the computer. This would affect someone who has had the computer for a while because they may have more information on the computer to that of a new computer. Just installing the operating system and formatting the hard drives means any applications they have on the computer are gone and would have to be reinstalled which could take a while or may not be available at the time they need them. If someone has had the computer for a while and just used it for the internet they would not be as bad off as say a student who has all his work on the computer. Someone who uses it for business could be affected very badly also. They would probably have a lot of work on the computer and may lose some of this work if they have to get rid of the operating system and would then have to hope they have it backed up somewhere and then have to put it back on the computer, which could take a long time. It would also be bad for say someone like an author who has saved all of his work on this computer because he may lose some of it and have to spend a lot of time putting it back on the...
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...Unit 10- Analysis Repair Shop i. For the most part data backup is an absolutely essential part of regular computer maintenance. If you don't back up your files you’ll lose them because the memory fails eventually. • PROS of using DVD disc as a backup method Most data backup programs support optical media. Data backup programs often have built in support to back up an entire hard drive to CDs or DVDs. Most computers have DVD or CD burner’s data burning software is inexpensive, if not already included on the operating system. • CONS of using DVD disk as a backup method They're not always reliable They're slow. Optical media can't be set up to back up automatically. The best forms of data backup are automatic. ii. Full Format erases everything and resets all Magnetic platters. • PROS of formatting the hard drive and reinstall operating system Formatting removes bad programs and sophisticated viruses After Formatting your partition will become clean and your system is ready for new programs Scan and Repair bad sectors • CONS of formatting the hard drive and reinstall operating system According to experts, always formatting your Hard Disk is not ideal because it can cause gradual damage to your Hard Disk or may reduce the lifetime. The programs that you have installed will be deleted and you have reinstall it again as you wish Formatting Windows requires preparation for the tools you are going to use Formatting will take enough...
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...9 Job vs. Process Costing LO1 • Physical therapy clinic (mobility therapy) -JC • Graphic design studio (logo design) -JC • Auto repair shop (miscellaneous auto repairs)-JC • Local bakery (wheat bread) -PC • Dairy (whole milk) -PC • Oil refinery (motor oil) -PC • Construction contractor (custom-built homes)-JC 10 Job Costing LO2 Love’s Pottery Barn had the following costs for June: What was the cost of direct materials used during June? $ 275.00 11 Direct Labor vs. Indirect Labor LO2, 3 Jim Wilson is a typical manufacturing employee who commonly works 40 hours per week and is paid $14 per hour. During the last pay period, Jim performed the following activities: 29.5 hrs of DL and 9.5 hrs of IL 12. Job Costing LO3 Required How much manufacturing overhead was incurred during March? $20,000 13. Identification of Cost Drivers LO3 • a. Architectural design firm: designer hours, Time per unit___________ • b. Caterer and party consultancy firm: number of party guests, courses per meal___________ • c. Furniture manufacturer: direct labor hours, Assembling time___________ • d. Printer and copy shop: size of print or copy job, number of copies___________ • e. Textbook binder: machine hours, electricity___________ • f. Automobile repair shop: technician labor hours, cleaning work area time___________ • g. Winemaker: pounds of grapes labor hours___________ 14. Overhead Costs, cost pools, Cost drivers LO3.4 A. Overhead costs cause cost drivers. FALSE ...
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...Synopsis In 2003, Coleen Colombo joined the California branch of BNC, where she worked as a senior underwriter. The BNC office in which Colombo worked was part of the regional group that offered a considerable amount of loan to its customers. The performance of Colombo in her work was outstanding. This is according to a wrongful termination and harassment suit filed in California Superior Court on her behalf and on behalf of five other BNC employees. The suit states that the work environment began to become hostile for Colombo in 2005 after one of her fellow employees, a male wholesaler, began bringing her loans with questionable attributes such as incorrect salaries and home values. The male wholesaler even tried to bribe her to allow a loan with incorrect information to be approved. According to Sylvia Vega-Sutfin, a former employee of BNC, the bribes were common in the company. Vega-Sutfin stated that most of the underwriters in the company demanded bribes so that they can approve the loans. When she refused to pay them, her life in the company began to become unbearable to her; sometimes her loan files could disappear mysteriously and the size of her commission checks dropped significantly. She claimed in the filed suit that her bosses said would make her an example to others who might want to complain regarding the issue of bribery. The same thing happened to Colombo; in her suit, she states that she informed the regional vice president of BNC about the wholesale who wanted...
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...the development of an automotive repair shop while showcasing the expected financials and operations over the next three years. The Automotive Repair Shop, Inc. (“the Company”) is a New York based corporation that will provide automotive repair services and part sales in its targeted market. The Company was founded in 2009 by John Doe. 1.1 Products and Services The Automotive Repair Shop will be engaged in the business of providing automobile repair and other automotive services to the general public. The Company has the ability to service almost any domestic or foreign automobile. The Company will generate revenues from both the sale of mechanic labor and from after-market replacement automobile parts. Once Mr. Doe brings the business to profitability, he intends to further expand the after-market auto parts revenue center and increase the sports tuning services, which command higher premiums that standard automotive repair. The third section of the business plan will further describe the services offered by the Automotive Repair Shop. 1.2 The Financing Mr. Doe is seeking to raise $100,000 from as a bank loan. The interest rate and loan agreement are to be further discussed during negotiation. This business plan assumes that the business will receive a 10 year loan with a 9% fixed interest rate. 1.3 Mission Statement The Automotive Repair Shop’s mission is to become the recognized leader in its targeted market for car and truck repair services. 1.4 Management Team ...
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...Auto Repair service Inc. is a business that specializes in auto repair and maintenance in the Houston Katy area. They offer competitive rates, use original equipment parts, and specialize in both domestic and foreign vehicles. They perform state emission inspections, sell batteries, and install tires. They strictly adhere to factory maintenance schedules. The Retail Automotive Industry is comprised of two kinds of companies: those that sell replacement automotive parts and accessories to "do-it-yourself" customers and to commercial "do-it-for-me" clients; and those that sell a wide assortment of new and used vehicles over the Internet and networks of regional or national franchised dealerships. The most dominant economic feature is Market growth rate. The Auto repair industry is a fast growing industry. There is an increase in the number of vehicles on the road and the average age of a car today is nine and half years. People are choosing to keep their cars for a longer time and therefore spend on the maintenance, to prolong its life span. There is also an increase of the miles driven by drivers today, which emphasizes the need for regular maintenance of the vehicle. The complexity of the vehicles today requires special tools and computerized analysis for repair. It is very expensive to buy a new car therefore people are choosing to buy used cars instead, and therefore need a reliable auto repair shop. A2. Driving Forces Changes in buyer preference Automotive repair industry...
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...Foreign Auto Shop Part1 Alan has been the owner and manager of a small auto repair shop for seven years. The auto shop has a steady and royal clientele who appreciate the fact that they receive quick, reliable services at a fair price. Alan employee’s seven mechanics and two office workers. Gil and Hans are the two oldest mechanics and they are the easiest to supervise. When Alan assigns work to them (mostly high-precision, specialist jobs), they do it quickly and hardly ever make a mistake. Bart and Herbie are also skilled mechanics and Bart specializes in repairing motorcycles, and Herbie is whiz at troubleshooting engine problems. Three younger workers do the jobs that call for lower-level skills under Alan’s more careful guidance. Kirk has a degree in industrial arts but he could not get a job in his specialty without moving to another city and he seems to have resigned himself to auto repair work. Lamont enjoys working on sports cars and is getting to be quite an expert at operating the electronic diagnostic machines. Joanie does general mechanical work and does it well. Alan takes care of customers when they drop off their cars in the morning, then he plans the work schedule and assigns the mechanics to work on particular cars. Most of the work is done by individual mechanics but occasionally a job requires two mechanics to work together. The work of repairing cars and conducting routine maintenance on them is welldefined; there are standard procedures and standard times...
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...In a world filled with unscrupulous shops just waiting to take your money, you have to be careful when choosing your destination for car repair. Unfortunately, when your vehicle is in trouble, you usually don't have a lot of time to do careful comparison shopping. That's why it makes sense to find a good mechanic before anything goes wrong. In a world filled with unscrupulous shops just waiting to take your money, you have to be careful when choosing your destination for car repair. While the honest mechanics still probably outnumber the dishonest ones by quite a large margin, dishonesty isn't the only trait you have to be on the lookout for. Incompetence, high prices, bad service; these are all things most people want to avoid if possible....
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...William Jackson Unit 10 Analysis 1: Repair Shop Pros: * The user will be able to keep any pictures, files, videos, music, movies, documents, and any other things saved on the computer. The user will be able to transport these things to the new computer * With this option the user will have all the information for a new computer or a computer that has been repaired, or changed operating systems * The user will not have to pay any additional fees to store the files. * There is no need for the internet in order for the user to access any of the information. * The computer will be brand new with the same files the user has managed to accumulate over the life of the computer Cons: * Biggest downfall is the DVD’s can be scratched easily and can be physically damaged * DVD’s can also go missing or even are sometimes stolen * Some older computers don’t have the capability to write DVD’s. * There’s a cost involved in buying the DVD * The DVD doesn’t have the capacity to store games, programs, updates, and applications the user has installed Someone with a new computer will not be affected nearly as much as the others. New computers won’t have as many things saved to the computer already. Someone who has on older computer will have many more headaches involved. This user may even need to invest in multiple DVD’s and have to keep up with more DVD’s. This user will also lose all programs, updates, and applications. The business user may be complicated but...
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...Unit 10 Analysis: Repair Shop The pros are: • The users personal files will be saved • The user will have a fresh start and a chance to take preventative measures to avoid future problems • All of the users data will be backed up The cons are: • The user may have to pay to reinstall certain programs • The user will have to reinstall old programs The user with the new computer will not likely be affected as much as the user who has ran their computer for several years. The new user will not have accumulated many personal files or documents and most of the data will consist of factory programs and settings. Recent cache memory should be the only noticeable effect. The user with several years of use of his computer would be ore affected as over the years, he/she may have accumulated many personal files, documents and applications. Of course all of his personal data should be backed up by the computer shop and placed on a CD for later installation, however many programs and applications will be affected. Any changes or personalization’s made to the programs and applications will be lost as they will have to be reinstalled as new applications. The user may also have to pay for some of the applications again. The user who mostly browses the internet and uses email will more than likely only have accumulated cache memory as opposed to the business professional who may have stored important documents and programs on his computer. The email will not be affected as...
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...Progeria Intro What is progeria? I. The name progeria stems from the Latin and Greek words pro and geraios and means literally, 'early old age'. The disease is also known as the Hutchinson-Gilford syndrome, after the physicians who first described it, Hutchinson in 1886 and Gilford in 1904. Children with progeria usually have a normal appearance in early infancy. At 9 to 24 months of age, affected children begin to experience profound growth delays, resulting in short height and low weight. They also develop a distinctive facial appearance characterized by a disproportionately small face in comparison to the head; an underdeveloped jaw; malformation and crowding of the teeth; a small nose; prominent eyes and a subtle blueness around the mouth. In addition, by the second year of life, alopecia develops, and the scalp hair may be replaced by small, downy, white or blond hairs. Additional characteristic features include generalized atherosclerosis, cardiovascular disease and stroke, hip dislocations, unusually bulging veins of the scalp, loss of the layer of fat beneath the skin, defects of the nails, joint stiffness, skeletal defects, and/or other abnormalities. According to Steve Roach, author of Neurocutaneous disorders, individuals with HGPS develop premature, widespread thickening and loss of elasticity of artery walls, which result in life-threatening complications during childhood, adolescence, or early adulthood. Children with progeria die of heart disease...
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...Mission “To provide business and residential customers a repair and maintenance service that is professional and reliable.” Vision “To become the preferred handy-man service providers in the twin cities within the next 3 years” The Need/Description/Value proposition Due to the changes in our social structure and economic-need fulfillment taking precedence, people are trying to juggle maintaining a balance between home and excruciatingly demanding careers. With these dynamics, home-repair tends to be neglected more often than it used to be because of the sheer amount of time and attention it requires. The need now is for timely services that are provided as requested and executed perfectly, reducing the physiological costs of the customer. Customer security is another issue that requires attention in these tumultuous times and a focus needs to be paid on getting the job done right the first time considering the demanding nature of lives today. “The Fix-Its” set out to do just that. Our customers will not have to loom around, catering to the demands of “Mr.Handy-Man” and can instead focus on other important issues that require their attention. Work will be efficiently broken down to maximize time utility and will be executed by highly skilled and professional individuals. Security-needs fulfillment will be insured by providing bio-data on the assigned handyman along with a sealed envelope that will be handed over by the professional upon arrival which will contain the...
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...monies for expanding our training/workshop and simulation room and replacing the old and outdating office equipment and furniture. We would purchase a new All-in-one printer, copier, scanner and fax machine that is needed for marketing and training. We will also purchase tables, chairs, dry eraser boards, a projector and ten (10) new computers, which will all be using during training classes. The training and workshops are for our volunteers and selected Lake County families. We will conduct classes on home repair, budgeting, banking, credit, savings, home maintenance, community involvement, energy efficiency, homeownership, and children’s success in school program for low-income homeowners in Lake County. The volunteers will also be trained on basic wiring, plumbing, masonry work and drying walling by professionals. Habitat for Humanity has utilized the non-profit’s existing construction and support services staff to grow the program, by adding an efficient process for home repair to the ongoing mission of building new affordable, energy-efficient homes for low and moderate income families. 8. What is the specific geographical area that will be served by this project? And what are the demographics of the population you expect to serve? (Be sure to include, Race, Age, Gender, etc.) The monies from the grant will service all low income families of Lake County Indiana. We will service all...
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