...OF HOTEL & RESTAURANT MANAGEMENT I observed that Travelers throughout the world have always sought hospitable places to rest and eat. Although modern hotels feature conveniences such as televisions, en-suite showers and minibars, they fulfill the same purpose as ancient rooms and boarding houses. The history of hotel and restaurant management goes back many years but has always involved the essential concept of hospitality. The term "hospitality" derives from "hospice," meaning a place of rest for travelers. EUROPE In the Middle Ages, European monasteries and abbeys first opened their doors to offer hospitality to travelers. Over time, business people took over the management of many of these inns. During the 19th century, the Industrial Revolution heralded the opening of hotels in Europe's major cities. The owners of many of these hotels aimed to attract wealthy travelers by building intricate and ornate buildings. Throughout the 20th century, hotels sprang up across Europe in mountain and resort regions. The European hospitality industry is a growing industry and encourages its managers to develop an international approach to hotel and restaurant management. INNS FOR TRAVELERS From the beginning of the enterprising individuals built and developed inns to serve the needs of pioneers traveling across the country. These inns initially offered only basic facilities, but then as competition grew, they began providing more extensive services for those prepared to pay more. ...
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...UNIT 1: THE CONTEMPORARY HOSPITALITY INDUSTRY Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the current structure of the hospitality industry Hospitality industry: hotels; restaurants; pubs, bars and nightclubs; contract food service providers; hospitality services; membership clubs and events; brands and businesses Scale and scope: size; types of ownership; turnover; percentage of Gross Domestic Product (GDP); purchasing power Diversity: products and services eg food, drink, accommodation, conference and banqueting, leisure facilities; levels of service; customer base Organisational structure: operational areas eg food preparation, food and beverage services, accommodation services, front of house services; functional eg human resources, finance, marketing, research and development, security, maintenance Hospitality-related organisations and professional bodies: as current at time of delivery, to include People 1st, British Hospitality Association, Institute of Hospitality, British Institute of Innkeepers, Springboard UK LO 2 Understand staffing in the hospitality industry Staff types: functional specialists; operational; craft; skilled/semi-skilled/unskilled; supervisory; management; apprentices; management trainees; full time/part-time; casual; agency; foreign workers; volunteers Hospitality industry: hotels; restaurants; pubs, bars and nightclubs; contract food service providers; hospitality services; membership clubs and events Structures:...
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...Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. 1.1, M1 Assume that if I am a senior team member in “Expert Business Consultancy Firm” then my role is to show/give the information about the current scale, scope and diversity about the hospitality industry so that The Mittal Group will invest in hospitality industry and the information was briefly describe given below:- 1.1 Hospitality industry The hospitality industry is a broad diverse fields that include the service industry with the warm and friendly environment which provides lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. According to the (Dulal, 2010) Hospitality defines as the reception and entertainment of guest, guest visitors with good well and friendly service. Hospitality Industry is responsible for warm and friendly service to the people who have left their home for different propose service may differ depending upon type of the guest. Some of the examples of the hospitality industry are hotel, restaurant, pubs, nightclubs, travel agency, airlines, hospital etc. In contest of Nepal, Hospitality is also one of the booming developing industries but there are only few star categorized hotel and resort. In order to develop the hospitality in Nepal there must be good and attractive hotel, hospital, airlines etc…... Every year thousands of tourists...
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............ 3 1.1 A review of the size and scope of conferencing and banqueting industry in the United Kingdom......................................................... 4 1.2 An analysis of the different influences that have shaped the industry.............................................................................................. 7 Conclusion ........................................................................................ 10 Bibliography ..................................................................................... 11 INTRODUCTION Conferencing and Banqueting sector is very important in the hospitality industry. Conference can be refer to as meeting of group of people in formal gathering to discuss business e.g. business meeting while Banquet can be refer to as an arrangement for person receiving services who wish to do a ceremony or celebrate an important time e.g. wedding ceremony. Conferencing and banqueting is all about making provision for foods and beverages to some a certain group of people to gather and eat together at the same time. According to [Cousin, Foskett, Gillespie, (2002)], Conferencing and banqueting is just about gathering together an event and it usually have as a capacity of different forms of gathering like a ceremony, to celebrate, small gatherings, picnics, seminars, family occasions, birthday parties, baby showers or weddings. The event industry in hospitality is truly universal and with events being occupied...
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...HE SIZE ,SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady . ECONOMIC PERFORMANCE the restaurant industry produces the most income which is not as profitable as other industries * The Industry employs over 1.8-2.4 million people. * It is estimated that the industry will require 30,000 to 35,000 trained people at managment and supervisory level year on year. * The canteen and cotract catering or contract food service sectors had also shown a strong growth. * Estimated,400,000 jobs in hotels and related services. * 1.26m jobs in restaurant. * 750,00 contract catering and in-hous catering jobs. * 20,000 jobs in event management * £7.4bn of foreign exchange export earnings. The restaurant industries produce the most income which is not beneficial to other industries when staff and other fixed costs are taken into consideration ,£47.53 contributed for each hour worked.£121.44 per hour in gambling industry and the most profitable of all whole tavel services generate £102.74 per hour then followed by pubs,bars and nightclubs at £80.89. Four Uk nation increased...
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...brief description of the hospitality industry in UK along with its size, scope and diversity in order to convince the panel of potential investors to invest in the hospitality industry. My management consultancy firm was asked to produce a formal report focussing on the foreign business people to help them to decide whether to invest or not in particular sector of the industry for the coming London 2012 Olympic games. It will provide them a brief description of different ownership styles, management styles as well as organisational structure of several different sectors of the hospitality industry. Moreover, it will also provide the detail analysis of current trends, issues and recent developments within the industry. There are different sectors in the hospitality industry like hotels, restaurants, clubs and bars, contract catering, casinos etc. The particular sector that I am going to focus is the accommodation sector i.e. hotel and I am presenting the ideas that i have generated while doing the research. INDEX PAGE Executive Summary…………………………………………2 Definition of hospitality industry……………………………4 Scale, scope and diversity…………………………………...5 Organisational Structure……………………………………..6 Contemporary issues…………………………………………7 Changes in last 20 years……………………………………...8 Current trends…………………………………………………9 Conclusion…………………………………………………….9 Bibliography………………………………………………….10 Definition of hospitality industry Hospitality industry is a very broad industry. It is not always easy to...
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...Grid FdA Hospitality/Tourism/Culinary Arts Management Student name: Assessment No: Module Level: Module Tutor: Olivia Hurworth 1 4 Birte Schmitz, Lekha Bharam Module: Assessment Method: Weighting: Date of submission: Hospitality/Tourism/CA Environment Report 60% Refer to AR1 on Moodle Length: 1,500 words Learning outcomes assessed: • Define the Hospitality Industry in terms of size, scope and nature • Evaluate current issues and topics relevant to the industry and apply the frameworks to evaluate the current issues affecting a known Hospitality environment • Make recommendations for companies to gain competitive advantage Skills Mapped: As listed in the course handbook. Feedback Assessment Criteria Weight % Actual % Strength Areas of Improvement Explain factors that affect the Macro environment –Overview of the UK Hospitality/Tourism/Culinary Arts Industry in general and application to the chosen industry. 30% Evaluate the impact of the past, current and future issues on a hospitality/tourism/culinary arts industry of your choice 30% Make suggestions to the industry of your choice in relation to how they shou ld react to the current trends and contemporary issues and gain competitive advantage. 30% Self – please see hand in guidelines for reports, essays and presentations below. 10% Deductions: Late Submission Total mark out of 100% 100% Contents Page 1: Introduction; aims and objectives 2: Size and scope of the UK...
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...Task A THE SIZE ,SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady . ECONOMIC PERFORMANCE The restaurant industry produces the most income which is not as profitable as other industries * The Industry employs over 1.8-2.4 million people. * It is estimated that the industry will require 30,000 to 35,000 trained people at managment and supervisory level year on year. * The canteen and cotract catering or contract food service sectors had also shown a strong growth. * Estimated,400,000 jobs in hotels and related services. * 1.26m jobs in restaurant. * 750,00 contract catering and in-hous catering jobs. * 20,000 jobs in event management * £7.4bn of foreign exchange export earnings. The restaurant industries produce the most income which is not beneficial to other industries when staff and other fixed costs are taken into consideration ,£47.53 contributed for each hour worked.£121.44 per hour in gambling industry and the most profitable of all whole tavel services generate £102.74 per hour then followed by pubs,bars and nightclubs at £80.89. Four Uk nation...
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...SECONDARY SCHOOL HOSPITALITY & TOURISM TECHNOLOGY GRADE 10 – TFJ 201 MR. F. GROE Course Overview Hospitality and Tourism Technology, Grade 10, Open Mr. F. Groe Cardinal Ambrozic Catholic Secondary School Identifying Information Course Title: Hospitality and Tourism Technology Grade: 10 Course Type: Open Ministry Course Code: TFJ2O Credit Value: 1 credit Department: Technological Education Description/Rationale This course emphasizes the scope of the hospitality and tourism industry. Students study food origins, food handling techniques, food preparation, health and safety standards, and the use of specialized tools and equipment. They also investigate travel and tourism activities in Ontario, develop effective communication and management skills, and identify career opportunities in the hospitality and tourism industry. Unit Titles (Time + Sequence) Unit 1 | Safety and Sanitation | 10 hours | Unit 2 | The Scope of the Hospitality and Tourism Industry | 10 hours | Unit 3 | Food Preparation and Handling | 30 hours | Unit 4 | Food Origins and Tourism | 30 hours | Unit 5 | Communication and Management Skills | 30 hours | Unit Descriptions Unit 1: Safety and Sanitation Description This unit introduces students to basic principles of personal, workplace, and food safety in hospitality and food service. Students examine their role in safety and sanitation in the hospitality and food service industry, beginning with their...
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...| Hospitality and Restaurant Management As an In-Demand Course: | A Survey Study | | Peter Jay Obillo | 10/1/2013 | | CHAPTER I THE PROBLEM Background of the Study In the annual rate of enrollees at Panpacific University North Philippines, The College of Hotel and Restaurant Management takes the place of one of the courses that has a high percentage of enrollments every year in the other courses offered. This result shows that many students are giving interest of taking up Hotel and Restaurant Management course. Hospitality Management is one of the courses that is in-demand in the Philippines and all around the world. The program has a very broad scope of subject and skills to be learned, it may come in many names; these are food and beverage, hospitality management, and travel and tourism business, cruise line and maritime. Here are some factors why Hotel and Restaurant Management course is in-Demand: 1.)Wide Range of Opportunities- Hospitality Industry is very huge. You can find different Hospitality companies anywhere in the globe. Because of this you will Have Unlimited opportunities for your career. You can choose to work in your local or find jobs abroad. 2.)Different Career Path- Graduates who study Hotel and Restaurant Management choose a career based on their expertise or shift to another field related to Hospitality Management. You can be a Restaurant Manager, Hotel Manager or any career that is related in hospitality industry. 3.)High...
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...help drive revenues. Focusing on the strategy, marketing, HR and IT aspects of services management can help the hospitality industry immensely. This timely book covers the various aspects of the hospitality industry and services management. The first section describes the status of the hospitality industry in India. The first paper gives an overall view of the hospitality industry in India in terms of consumer adaptiveness, brand recognition, consolidation, demand/supply, HR, marketing, finance and infrastructure related aspects. The other papers in this section discuss aspects such as the role of environment safety and security, the role of organisational leadership in the Indian hospitality industry, and the growth and scope of the industry with special reference to the Indian tourism industry. However, there is a lack of flow in the text. The next section deals with HR issues in the hospitality industry, providing a lucid explanation of factors that go into choosing competency modelling techniques in India and the UK. The four papers in this section cover the issues of employee motivation and empowerment, the costs associated with staff turnover in the hospitality sector, and approaches to mapping competencies and identifying appropriate HR strategies in the sector. The third section is devoted to strategic implementation issues involved in the hospitality industry. The first paper explores the practical and research implications of a study undertaken to identify the critical...
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...THE IMPACT OF OVERPOPULATED BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT GRADUATES TO ENTER FILIPINO HOTELIER’S WORLDWIDE INDUSTRY In Partial Fulfillment for the degree of Bachelor of Science in Hotel and Restaurant Management Rostum B. Ercia Vryan Carlos D. Pombo Aaron Finn C. San Diego S.Y. 2015-2016 CHAPTER 1 THE PROBLEM AND ITS BACKGROUND INTRODUCTION History of Hospitality 1800’s: Savoy Hotel opened with Cesar Ritz as the General Manager Delmonico’s Steak House opens in NYC Travel boomed after WWII Cross continental travel / Trans-Atlantic flights Eisenhower Interstate System 1960’s and Beyond: Mass tourism, package travel, growth in chain restaurants and hotels. Defined as the friendly reception and treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, friendly way Derived from the French word Hospice: to provide for the weary; to take care of those travelling Many cultures embrace hospitality India: “The guest is God” principal South Central Asia. Many Facets of the Hospitality Industry Lodging Industry Cruising Industry Restaurant Industry Tourism Recreation and Attractions Clubs Gaming and Entertainment Meetings, Conventions, Events and Expositions. As PWU envisioned “a university that develops individuals through excellence in teaching, dynamic and relevant research, and responsive service supported by evolving technology for global...
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...The article attempts to explore the work values in the hospitality context and analyze them further through the lens of generational differences on a multi dimensional level. What makes this research unique is the scope, which covers all 3 aspects: multiple dimensions of work values, importance of these work values to people across 3 generations and a focus on Hospitality industry. The author’s approach is to find and shortlist research done on identification of work values, dimensions or factors under which they exist and the importance given to them based on the age of individuals (generation aspect). Post selection of a suitable research covering these criteria, the author attempts to apply these on a sample size from the Hospitality Industry to understand and report the relevance and findings. The sole reason of attempting this study is to analytically approach the challenges faced by human resources in managing a work force that is diverse and consists of different social & demographic profiles. The author believes that understanding of this would lead to better recruitment and retention strategies of managerial workforce in the hospitality industry. Short listing of available research: a) Research on Work Values: Many studies have been conducted on identifying work values in an institution, (Elizur, 1984; Hofstede, 1980; Mok et al., 1998; Pryor, 1987; Rokeach, 1973; Sagie et al., 1996; Super, 1970, 1973; White, 2005; Zytowski, 1970, 1994). Of these, the author chose...
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...multi-national and trans-national corporations, irrespective of their geographical locations.” [ Mpofu : JBAS Vol. 1, No. 2, Sept. 2009 ]. Understanding it in an economic sense, globalization renders world-wide scope to changes in the Political, Economic, Social, Technological, Environmental and Legal ( PESTEL ) domains of national governments, resulting in increased inter-dependence amongst nation-states, inter-action and integration between peoples, and ease of conduct of business across geographically spread countries. In creating competitive environments and bringing about reciprocal benefits, nation-states co-operate in facilitating ease of travel, lifting trade barriers for movement of goods and services, facilitating conducive environments for conduct of business, easing entry-exit laws on legal movement of people across national boundaries, and embracing international labour-related laws to tap into human resource talent and filling gaps in labour short-falls. 1.2 EMERGENCE OF THE INTERNATIONAL HOSPITALITY INDUSTRY The globalization of travel creating demand for hospitality services in host countries can be said to be largely instrumental in the development and expansion of the international hospitality industry. The hospitality industry stands as a service...
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...Task 1 answer Diversity of sectors Hospitality industry includes a range of businesses that relates to provision of products and services. It is a multi-billion dollar industry that depends on leisure and disposable income. There are several sectors under the term hospitality industry which are as the following: 1. Hotels 2. Restaurants 3. Contract services 4. Pubs, Bars, casinos and nightclubs 5. Event A hotel is a place that has rooms in which people can stay when they are traveling where they can get food, shelter and other services. Hotels are divided into several categories such as boutique hotel, business hotel and motels. It is also classified into different star-rating, usually from one to five stars when one star hotel is much worse than a 5 star hotel. For example, Hilton hotel is a five-star hotel, and Euston Square Hotel is a three-star hotel (https://www.expedia.co.uk/3Star-London-Hotels.s30-0-d178279.Travel-Guide-Filter-Hotels) . These hotels are classified according to the different level of quality of service and products that each brand offers. However star-rating is different in every country. (http://www.businessdictionary.com/definition/hotel.html#ixzz46jZ6gtGl) Restaurants A restaurant is a place where people pay and sit to eat food that are cook and served. http://www.merriam-webster.com/dictionary/restaurant Restaurants are also classified into several groups as the following: 1. Fast food 2. Fast casual 3. Fine dining ...
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