...Contents Introduction 3 Service Delivery of Basic Education Curriculum Reform 4 Project management in Education Curriculum Reform 5 In Conclusion 6 Reference 7 Introduction Effective project management is the clear back bone to service delivery. Governments in the vastness of their administration requirements are often unable to maintain either everyday or random tasks of service delivery. This could be due to various reasons, such as; lack of communication, misunderstanding the chain of command, individuals or groups being appointed to complete such tasks that have insufficient knowledge and/or authority required for the fulfilment of such tasks etc. etc. Such shortfalls on tasks as vitally important to a country as service delivery can cripple Government infrastructure and create political unrest amongst unsatisfied citizens. When we are referring to ramifications of this extent, it is imperative that governments / organisations implement safety measures that cover and maintain the correct execution of service delivery. Project management is a clear and concise method that can be implemented simply and cost effectively, and integrate simply into existing infrastructure. Basically what Project Management boils down to, is a simplified process of getting the right person, with the required authority and capability to manage a need, and ensure the fulfilment of said need. So instead of having various groups, reporting to various authorities, with...
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...PMO: Project management office An organisational body or entity assigned various responsibilities related to the centralised and coordinated management of those projects under its domain. The responsibilities of the PMO can range from providing project management support functions to being responsible for the direct management of a projecti PMO Services:ii . Basic support services Administrative support for project managers Collating and reporting project status to senior management Providing standards, methodologies and a set of PM tools Managing project documentation (including risk registers, schedules, incident logs etc) Promoting project management within the organisation 2. Advanced specialist Services Consultancy and advisory services Strategic and governance services Developing competencies of personnel, including training and mentoring for project managers Advising project and programme managers Evaluating project managers’ performance Recruiting, selecting and/or allocating project managers Recording, analysing and disseminating lessons learned Identifying, selecting and prioritising new projects, including involvement in benefits management and business cases, contingencies etc Allocating resources between projects and programmes Providing advice and recommendations to senior management Conducting project health checks and post-project reviews Monitoring and reviewing PMO performance and its effect on project delivery SServuces Services Services Providing...
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...A Project Management approach to Service Delivery within the Financial Services Sector; A case study of CAL BANK 1.1 Background The competitiveness of service business is contingent, at least in part, on the design and configuration of quality service delivery and the value proposition inherent in such services (Frei and Harker, 1999; Johnston and Clark, 2005; Verma et al., 2002). Therefore,congruence high level of alignment between a service experience and value for money is crucial for success of all organizations. From this perspective, a study aimed at investigating how project management can be successfully applied to service firms (banks) to lead to quality service delivery for customers is highly justified, as customers are the life blood of any organization. Indeed, several empirical studies suggest that firms achieve higher levels of profitability and performance through successful implementation of project management (PM) (Sauser et al, 2009; Lockett et al, 2008; Chin, 2004; Atkinson et al, 2006; Alleman, 2008; Gallo and Gardiner, 2007; Fernandez and Fernandez, 2009). Moreover, project management has been proven to have the ability to enhance flexibility, remove bureaucracy and also to create room for adaptability (Gomes et al, 2008; Lockett et al, 2008; Lord, 1993). Similarly, the argument for providing quality service has far been advanced by many scholars both in marketing and management circles. For example, Heskett & Sasser, (2010) documents the importance...
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...Request for Proposal for Supply and Delivery of Personal Computers for RMIT Higher Degree Research Students Submitted by: ACBMW Consulting Group Date: 05.05.2016 Table of Contents 1.0 Abstract 3 2.0 Introduction 4 3.0 Scope of Work 5 3.1 Project Objective 5 3.2 Deliverables 5 3.3 Technical Requirements 5 3.3.1 Laptop Specifications 5 3.3.2 Desktop (All in one) Specifications 5 3.4 Milestones 6 3.5 Limits and Exclusions 6 3.6 Review with the Client 6 3.7 Project Accomplishment Strategies 6 4.0 Deliverables description 7 5.0 Project Schedule 13 7.0 Time Phased Budget 17 8.0 Risk Management 21 8.1 Risk Identification 21 8.1.1 Planning and initiating 21 8.1.2 Products/Services 22 8.1.3 Procurement process 22 8.1.4 Suppliers 22 8.1.4 Contracting 22 8.1.5 Delivery 22 8.1.6 Management 22 8.2 Risk Analysis and Assessment 22 8.3 Risk Mitigation Plan 25 8.4 Contingency Plan 27 9.0 Conclusion 27 10.0 References 28 1.0 Abstract This Request for proposal (RFP) has been prepared for RMIT University procurement department to facilitate procurement activities within RMIT. The procurement department of RMIT received order from College of Business to procure and deliver fifty laptops and fifty desktops for the new hundred higher degree research students. RMIT procurement has invited potential project management companies to submit request for proposal to facilitate this project. As a project management company ACBMW Consulting Group has prepared this...
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...markets as China's express delivery companies, committed to improving the efficiency and improve the delivery of express transport service quality. The purpose of this study was to further investigate the impact of the SF Express in the different regions and SF Express courier services in China. The data collected is used to explain the purpose of the SF Express and stakeholders. Introduction S.F. EXPRESS in Guangdong, China was established in 1993, is mainly engaged in international and domestic express delivery business of Hong Kong enterprises. Initial business courier business today between Shun De and Hong Kong, with the increase in customer demand, S.F. EXPRESS service network extends to Zhong Shan, Pan Yu, Jiang Men and Fo Shan, S.F. EXPRESS is one of China express delivery industry's fastest courier companies. After ten years of development, S.F. already has more than 60,000 employees and more than 4,000 Taiwan-owned commercial vehicles, a more than 30 subsidiaries, more than 2,000 self-built outlets, service network covering more than 20 provinces, municipalities Hong Kong and Taiwan, more than 100 prefecture-level cities. To give customers better service delivery, SF still continue to invest heavily in strengthening the company's infrastructure, improve the technological content of equipment and systems, and improve the business skills of employees, their quality and sense of service to the most comprehensive network, most fast, best service to build the core competitive...
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... |4 | |4. Objectives of the study |4 | |5. Research questions |5 | |6. Definitions of concepts |5 | |7. Literature review |6 | |7.1Project Management |6 | |7.2 Human resources management |10 | |7.3. Supply chain management |11 | |7.4. Communications and integration |11 | |7.5. Conclusion |12 | |8. Research Methodology |13 | |8.1 Study area...
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...A multi-talented and qualified IT Service Delivery and Change Management professional with over 14 years experience in technical and service management roles across banking and finance, federal government and retail. Plays a leadership role in critical delivery engagements, ensuring operational excellence in service delivery execution and to assure customer objectives and business, innovation and operational outcomes are achieved. Recognised as a trusted advisor, assesses customer requirements and influences service delivery methods and execution improvements through the eyes of the customer. • Service Delivery Management • Change Management strategies • Process Ownership • ITIL Incident Management • Communications Management • Tool Set Management...
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...(Under section 3 of UGC Act, 1956) FACULTY OF MANAGEMENT SCHOOL OF MANAGEMENT MBA FULL TIME CURRICULUM AND SYLLABUS - 2013-14 1 Code MB 13101 MB 13102 MB 13103 MB 13104 MB 13105 MB 13106 SRM University MBA - Revised Curriculum - 2013-14 Semester –I Thinking and Communication Skills (Practical) Accounting for Decision Making Philosophy for Management Economics for Managers Managerial Statistics Managerial Skills (Practical) Semester-II Financial Management Management Information System Marketing Human Resource Management Production And Operation Management Legal Aspects of Business Semester- III Summer Internship (8 weeks)(Practical) Entrepreneurship Strategic Management Business Analytics (Practical) Elective-1 Elective-2 Elective-3 Elective-4 Semester- IV Elective-5 Elective-6 Industrial Elective (Practical) Total Credit L 0 2 3 2 2 0 T 0 4 0 2 4 0 P 4 0 0 0 0 6 C 2 4 3 3 4 3 19 4 3 4 2 4 3 20 2 3 3 2 3 3 3 3 22 3 3 5 11 72 MB 13207 MB 13208 MB 13209 MB 13210 MB 13211 MB 13212 MB 13313 MB 13314 MB 13315 MB 13316 2 2 3 2 3 2 0 2 2 0 2 2 2 2 2 2 0 4 2 2 0 2 2 0 2 2 0 2 2 2 2 2 2 0 0 0 0 0 0 0 4 0 0 4 0 0 0 0 0 0 10 MB 13417 Functional Electives Marketing Finance Systems Human Resource Operations Vertical Electives Pharma Hospitality Enterprise Resource Planning Agriculture Hospital and Health Care Retailing Auto Industry Project Management Media and Communication Banking Financial Service Insurance 2 MB 13FM01 MB 13FM02 MB...
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... About Research Projects Results Themes Academics News & Events New Models of Collaboration for Public Service delivery Abstract Foreword Public Service Delivery Defining Collaboration Critical Success Factors of Collaboration for Public Service Delivery • First Dimension: Political, Social, Economic and Cultural Environment • Second Dimension: Institutional, Business and Technological environment • Third Dimension: Partners' Objectives and Characteristics •Fourth Dimension: The Collaboration Process • Fifth Dimension: Models of Collaboration • Performance of the Project and of the Collaboration Model Curent Status of Collaboration in Selected Countries References print html versionPrint Chapter (html) print pdf versionPrint Chapter (pdf) > SEARCH: This Publication Critical Success Factors of Collaboration for Public Service Delivery Fourth Dimension: The Collaboration Process The collaboration process develops in stages that each require the presence of specific conditions...
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...of 400 employees including truck drivers. There are 6 distribution terminals (Philadelphia, PA, Baltimore, MD, New York City, Washington, DC, Newark, NJ and Wilmington, DE) for consolidating freight and 100 delivery vehicles including 20 tractor/semi-trailer units, 40 box trucks and 40 panel vans. The company operates in a highly competitive business environment. Due to slow economy, growth has been stagnant. John, the president of the company, would like to see growth at 5% per year. He would also like to see expenses cut by 5% to help fund new initiatives. Current revenue is about $39 million a year with profit running at 4%. 2. Business Strategic Objectives- A. Provide warehousing services for customers who want to reduce delivery time to their customers by having product available locally. a. Make sure local distribution is available for customers B. Improve the percent of loaded mile in their fleet to reduce costs by coordinating the pickup and delivery of freight at the same time in the same geographic area b. Increase delivery time c. Increase shipments into and out of the terminals as quickly as possible C. Track the whereabouts of freight both in the terminals and on the trucks to provide customers with accurate delivery dates and times. d. Decreased time of grouping shipments e. Eliminate the challenge for pickups f. Aware of space availability on the trucks D. Track the number of hours per day for...
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...Table of Contents Project Description: 2 Strategic Alignment: 2 IT Portfolio Management: 3 IT Architecture: 3 - 4 Benefits: 4 - 5 Requirements: 5 - 6 Cost Estimation: 7 Performance Measures: 7 System Development: 7 - 8 References: 8 Project Description: Employee scheduling system is used to schedule all the tasks assigned to the employees. All the employees are assigned task through this system and this system will enable the organization to understand and evaluate the performance of employees using the system. This system will maintain a complete log of the tasks assigned to the personnel and in case there is any change in the scheduling or assignment of the work then this task will be automatically managed with the system. The managers of the various teams will use this software while assigning the work. Strategic Alignment: Employee scheduling system will help the organization to achieve its business strategic objectives and IT strategies. One of the key business objectives is to reduce the delivery time by providing the local warehouse services but managing the employees is of key concern when the delivery time is needed to be reduced. Another business strategy is to improve the percentage of loaded miles however without employee scheduling even this objective is not achievable since the employees need to take care of the loaded miles. One another crucial objective is to provide the customer accurate delivery time but the employees are the ones...
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...Project Management in Banks: a Case Study A Project Management approach to Service Delivery within the Financial Services Sector; A case study of CAL BANK 1.1 Background The competitiveness of service business is contingent, at least in part, on the design and configuration of quality service delivery and the value proposition inherent in such services (Frei and Harker, 1999; Johnston and Clark, 2005; Verma et al., 2002). Therefore,congruence high level of alignment between a service experience and value for money is crucial for success of all organizations. From this perspective, a study aimed at investigating how project management can be successfully applied to service firms (banks) to lead to quality service delivery for customers is highly justified, as customers are the life blood of any organization. Indeed, several empirical studies suggest that firms achieve higher levels of profitability and performance through successful implementation of project management (PM) (Sauser et al, 2009; Lockett et al, 2008; Chin, 2004; Atkinson et al, 2006; Alleman, 2008; Gallo and Gardiner, 2007; Fernandez and Fernandez, 2009). Moreover, project management has been proven to have the ability to enhance flexibility, remove bureaucracy and also to create room for adaptability (Gomes et al, 2008; Lockett et al, 2008; Lord, 1993). Similarly, the argument for providing quality service has far been advanced by many scholars both in marketing and management circles. For example, Heskett...
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...Kentucky Fried Chicken (KFC) Operations Management Group Final Project Outline Table of Contents I. Background of Kentucky Fried Chicken (Mehmet Kaptan) II. Operations management activities in details 1. Process Strategy and Capacity planning (Mehmet Kaptan) 2. Managing Quality (Alaa Tashkandi) 3. Project Management: Manpower planning, acquisition, and control (Yi-Chien Lee) 4. Scheduling (Yi-Chien Lee) 5. Location Strategy and Layout Planning (Yi-Chien Lee) 6. Material control (Yi-Chien Lee) 7. Aggregate Planning (Tsing-Hui Chen) 8. HR Strategy: Training and development for employees (Tsung-Hui Chen) 9. Supply Chain Management (Tsung-Hui Chen) 10. Design of Goods and Services (Alaa Tashkandi) III. Operations Management Problem 1 and Solutions (All members participate in discussion, consolidated by Alaa Tashkandi) IV. Operations Management Problem 2 and Solutions (All members participate in discussion, consolidated by Mehmet Kaptan) V. Conclusion (Tsung-Hui Chen) VI. Bibliography (All members) I. Background of Kentucky Fried Chicken (Mehmet Kaptan) Kentucky Fried Chicken as known as KFC is one of the most famous fast restaurant chains in the world with its over 17,000 outlets in 105 countries. Headquartered in Louisville, Kentucky, the chain became an “American icon” with its specialization in fried chicken. As a subsidiary of “Yum! Brands” like Pizza Hut and Taco Bell, the company made an estimated...
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...Journal of Enterprise Information Management Analysis of risk dynamics in information technology service delivery Özge Naz#mo#lu Yasemine Özsen Article information: Downloaded by SEGi International Bhd At 09:35 13 July 2015 (PT) To cite this document: Özge Naz#mo#lu Yasemine Özsen, (2010),"Analysis of risk dynamics in information technology service delivery", Journal of Enterprise Information Management, Vol. 23 Iss 3 pp. 350 - 364 Permanent link to this document: http://dx.doi.org/10.1108/17410391011036102 Downloaded on: 13 July 2015, At: 09:35 (PT) References: this document contains references to 37 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 1723 times since 2010* Users who downloaded this article also downloaded: Norita Ahmad, Noha Tarek Amer, Faten Qutaifan, Azza Alhilali, (2013),"Technology adoption model and a road map to successful implementation of ITIL", Journal of Enterprise Information Management, Vol. 26 Iss 5 pp. 553-576 http://dx.doi.org/10.1108/JEIM-07-2013-0041 F. Ponsignon, P.A. Smart, R.S. Maull, (2011),"Service delivery system design: characteristics and contingencies", International Journal of Operations & Production Management, Vol. 31 Iss 3 pp. 324-349 http://dx.doi.org/10.1108/01443571111111946 Kakoli Bandyopadhyay, Peter P. Mykytyn, Kathleen Mykytyn, (1999),"A framework for integrated risk management in information technology", Management Decision, Vol. 37 Iss 5 pp. 437-445...
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...in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. You can purchase Harvard Business Review Press books at booksellers worldwide. You can order Harvard Business Review Press books and book chapters online at www.hbr.org/books, or by calling 888-500-1016 or, outside the U.S. and Canada, 617-783-7410. 5 Cognizant How Will All These Daily Decisions Get Made? E M P LO Y E E S AT COG NI ZANT T ECHNOLOG Y SOLU T I ONS , a large provider of information technology services, had a minor but annoying problem to solve on behalf of their client. It was the type of nagging issue often faced by multinational corporations. Cognizant’s client, a global manufacturing company with its headquarters in the United States, had adopted a corporatewide...
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