...………………………………………….………………………… 2 2.0 The Development of 7 Basic Tools…………………………………………….. 3 3.0 Data Figures ………………………………………..…………………… 3 4.0 Histogram ..………………...…………………………………………………… 5 5.0 Process Control Chart ..………………………….…………………………… 5 6.0 Patero Analysis …………………………………………………………….. 8 7.0 Cause and Effect Diagram ……..………………..……………….……….……. 9 8.0 Trend Analysis ……………………………………………………………………11 9.0 Scatter Diagram…...……………………………………………..………………. 13 10.0 Conclusion…….…………………………………………………………..……... 15 THE SEVEN BASIC QUALITY TOOLS Project Risk, Procurement and Integration Management 1. INTRODUCTION The last two decades have been a period of tremendous turmoil and change in the business environment. Competition in many industries has become worldwide in scope, and the pace of innovation in products and services has accelerated. These changes in business environment have resulted in organisations attempting to transform themselves to become more competitive. Since the early 1980s, many companies have gone through several waves of improvement programs, starting with Just-In-Time (JIT), then moving on to Total Quality Management (TQM), Lean Production, Six Sigma and many other various management programs. Implementing these programmes would require tools for data collection, measure and monitor. There are seven quality control tools which are: * Data figures * Pareto analysis * Cause-and-effect ...
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...Ishikawa's Message Ishikawa's biggest contribution is in simplifying statistical techniques for quality control in industry. At the simplest technical level, his work has emphasised good data collection and presentation, the use of Pareto Diagrams to prioritise quality improvements and Ishikawa Diagrams. Ishikawa sees the Cause-and-Effect Diagram (or Ishikawa Diagram), like other tools, as a device to assist groups or quality circles in quality improvement. As such, he emphasises open group communication as critical to the construction of the diagrams. Ishikawa diagrams are useful as systematic tools for finding, sorting out and documenting the causes of variation of quality in production and organising mutual relationships between them. Other techniques Ishikawa has emphasised include the seven Quality Control tools. Other than technical contributions to quality, Ishikawa is associated with the Company-wide Quality Control (CWQC) Movement that started in Japan during the period 1955--60 following the visits of Deming and Juran. Ishikawa sees the CWQC as implying that quality does not only mean the quality of product, but also of after sales service, quality of management, the company itself and the human life. The outcomes of such an approach are: 1. Product quality is improved and becomes uniform. Defects are reduced. 2. Reliability of goods is improved. 3. Cost is reduced. 4. Quantity of production is increased, and it becomes possible to make rational production...
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...Unit 1 Quality Manageent MT435-02 -Operations Management Professor: Jason Jackson Magida Taracena 8/2/2014 A business may manufacture goods and to meet their clients needs. It is obvious that many customers always know that some businesses make better products than others, and therefore buys accordingly to it. So, that means that the business must reflect on how the client labels the word quality. I think that quality should be meant at the requirements of the customer. From here we can take that product and service quality is highly influenced by what the client want and especially by what is willing to pay. It all depends on what their needs are, and their quality expectations. The dimensions of quality for manufactured products a consumer seem to be looking for are performance, features, reliability conformance, durability, serviceability, aesthetics, safety, and other perceptions. Performance is basically how well a product is working. Features are the additional piece added. Reliability is basically the possibility that manufactured goods will operate correctly in a projected time. Conformance is the extent to which a product meets the reestablish averages. Durability is practically how long the product will last before it has to be replaced. When it comes to serviceability they are talking about the simplicity of getting things repaired. Aesthetic is the way the product looks to end-users. Safety guarantees clients that they wont experience...
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...Total Quality Management principles promoted by Kaoru Ishikawa. Most of these TQM strategies are aimed at improving the quality management process in the modern (post World War II) workplace. This paper will highlight the contributions and the positive impact that Kaoru Ishikawa made on the Japanese quality movement and towards the overall TQM process. Background Born in 1915, Ishikawa was raised in Tokyo, Japan where he later when on to attend the University of Tokyo in the 1930’s and after a brief stint in the Japanese Navy, he became a Professor of Engineering at that same university in the late 1940’s. By the early 1960’s, he held an executive position at the Union of Japanese Scientists and Engineers (JUSE). During his lifetime Ishikawa received various awards and wrote numerous articles and over 30 books. However his two most significant literary works are: “Guide to Quality Control” which was released in 1976. And his second and most notable book “What is Quality Control: The Japanese Way” was released in 1985. Ishikawa continued his contributions to the Total Quality Management philosophy until his death in 1989. Ishikawa Philosophy “Throughout his career, Ishikawa worked on very practical matters, but always within a larger philosophical framework. In its broadest sense, Ishikawa's work was intended to produce what he called a ‘thought revolution’ new ideas about quality that could revitalize industry.” (American Society for Quality (ASQ))...
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...Seven Quality Control Tools 1 1. 2. 3. 4. 5. 6. 7. Pareto analysis Flowcharts Check sheets Histograms Scatter diagrams Control charts Fishbone diagram 2 Vilfredo Pareto was an Italian economist who noted that approximately 80% of wealth was owned by only 20% of the population. This was true in almost all the societies he studied. 3 1. Pareto analysis Choosing the Most Important Changes to Make Pareto analysis is a very simple technique that helps you to choose the most effective changes to make. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Pareto analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful where many possible courses of action are competing for your attention. 4 It is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Or in terms of quality improvement, a large majority of problems (80%) are produced by a few key causes (20%). 5 Pareto analysis is a formal technique useful where many possible courses of action are competing for your attention. Basically, it consists of estimating the benefit delivered by each action...
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...understanding about this. But today, Quality tools understanding and importance has grown among people and organizations. There are many tools that are used among the organizations that are classified as follows: 1. Cause Analysis Tools: includes Fishbone, Pareto, and Scattered Diagram. 2. Evaluation and Decision Making Tool: Decision Matrix, Multivoting. 3. Process Analysis Tool: includes Flow chart, Failure Mode Effects Analysis, Mistake-proofing and Spaghetti Diagram. 4. Data Collection and Analysis Tools: box and whisker plot, check sheet, control chart, Design of experiments, Histogram, Scatter Diagram, Stratification, and Survey. 5. Idea Creation Tools: Affinity Diagram, Benchmarking, Brainstorming, Nominal Group Technique. 6. Project Planning and Implementation Tool: Gantt Chart, Plan-Do-Check-Act (PDCA) Cycle or Plan-Do-Study-Act (PDSA) Cycle. 7. Seven New Management and Planning Tools: Affinity Diagram, Relations Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis, Arrow Diagram, Process Decision Program Chart. Quality tools & techniques use statistical knowledge to accumulate data and analyze them. It serves diverse range of medical, computing, industrial, telecommunications and defense. These tools drive improvement throughout the organization. Employee has to at all levels has to master the fundamental Quality skills and advanced Quality tools. This is critical to improve the organization process. These tools helps to improve company’s business...
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...Kaoru Alina Boatright Introduction In the 1980s to the 1990s, a new stage of quality control and management began known as Total Quality Management (TQM) and developed the focus for the western quality effort. Dr. Ishikawa Kaoru with his astonishing education and his passion for quality, helped to fulfill this necessity. Dr. Ishikawa was a Japanese advisor, father of the scientific analysis would discover the origins of complications in the industrial method. The Fishbone Diagram or “Ishikawa Diagram” among other basic quality tools were models of his great contributions to quality control. They assisted companies in recognizing many reasons of persistent quality difficulties and also fashioned a structure for brainstorming the best resolutions to those issues. Ishikawa’s Biography and Primary Works A proficient in quality control, educated in a family with long industrial institution, Ishikawa Kaoru was born in Tokyo 1915. He graduated in 1939 from the Engineering Department of Tokyo University majoring in applied chemistry. He was an Assistance Professor at that same University in 1947. Dr. Ishikawa Kaoru linked up with the “Quality Circles Research Group at the Union of Japanese Scientists and Engineers (JUSE)” in 1949 and aided the assemblage in developing and delivering the first basic quality control instructional course. Dr. Ishikawa was one of the most renowned innovators of the Quality Cycle movement in Japan in the early 1960s. No doubt, his exceptional hard work...
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...Continuous Improvement Report ‘Murphy’s Cellars’ 22nd March 2011 Michael Wallace Peter Crown Geoff Hancock Laura White March 16, 2011 Dear Nathan, We would like to take his opportunity to thank you for participating in our recent Continuous Improvement Project. Your cooperation and assistance over the past two months has been outstanding and the information you have provided the team invaluable. Your professional attitude towards the project was exceptional and the out of hours work you put in to provide us with the requested information has been much appreciated. Overall we feel the project was a success and attached is a report identifying areas within your business that are contributing towards your problem of stock control. Also included are recommendations for improvement in these areas that we feel will significantly reduce stock loss. We would appreciate any feedback if you choose to implement any of the solutions put forward in the report. Once again thank you for your dedication and hard work, it has been a pleasure to work with someone so enthusiastic and has made the whole project an enjoyable experience. If there is any further information you require please do not hesitate to contact us. Yours Sincerely, Michael, Peter, Geoff & Laura. 2 Business Description Summary: The business consists of the original bottle shop which has a drive-thru facility and a recently opened a larger premises located in the same suburb. The original bottle...
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...THE 7 QC TOOLS 1 Introduction The 7 QC Tools are simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Deming and Juran. In terms of importance, these are the most useful. Kaoru Ishikawa has stated that these 7 tools can be used to solve 95 percent of all problems. These tools have been the foundation of Japan's astomishing industrial resurgence after the second world war. The following are the 7 QC Tools : 1. Pareto Diagram 2. Cause & Effect Diagram 3. Histogram 4. Control Charts 5. Scatter Diagrams 6. Graphs 7. Check Sheets 2 Pareto Diagram Pareto Diagram is a tool that arranges items in the order of the magnitude of their contribution, thereby identifying a few items exerting maximum influence. This tool is used in SPC and quality improvement for prioritising projects for improvement, prioritising setting up of corrective action teams to solve problems, identifying products on which most complaints are received, identifying the nature of complaints occurring most often, identifying most frequent causes for rejections or for other similar purposes. The origin of the tool lies in the observation by an Italian economist Vilfredo Pareto that a large portion of wealth was in the hands of a few people. He observed that such distribution pattern was common in most fields. Pareto principle also known as the 80/20 rule is used in the field of materials management for ABC analysis...
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...University of Phoenix Material Tools and Decision Making for Ongoing Performance Management Scenario Worksheet As a group, select one scenario that is most applicable to your chosen organization type and complete the worksheet. This worksheet will provide the foundation for completing the Tools and Decision Making for Ongoing Performance Management Presentation. Scenarios • ABC organization has noticed an increase in patients who have acquired infections while receiving care and service. In fact, there seems to be so many different types of infections that the organization does not know where to start. With your guidance, the organization will be able to identify infections and the number of infections per category throughout the facility to determine the vital few and focus their efforts on the few areas that will bring about the greatest return on investment of time and effort. The organization needs to identify which infections affect the most patients. Which tools would you use to make this decision? • DEF organization has received complaints from patients regarding the delays they experienced when checking in for care or service at the front desk to the time they are called to receive their services. The patients commonly described the issues they experienced as a bottleneck. The organization has determined that the admission process needs to be reviewed and suggestions need to be made on ways to streamline the process to more efficiently manage the flow...
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...|make check sheet and pareto diagram for this maintenance facility | |ticket number |work | | |ticket number |work | |1 |tires | | |16 |tires | |2 |Lube and oil | | |17 |lube and oil | |3 |tires | | |18 |brakes | |4 |battery | | |19 |tires | |5 |Lube and oil | | |20 |brakes | |6 |Lube and oil | | |21 |lube and oil | |7 |Lube and oil | | |22 |brakes | |8 |brakes | | |23 |transmission | |9 |Lube and oil | | |24 |brakes | |10 |tires | | |25 |lube and oil | |11 |brakes ...
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...Who Was Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was the leading most authority on Quality Control techniques employed during the 20th century. Dr. Ishikawa stated: “Through total quality control with the participation of all employees, including the president, any company can create better products (or services) at a lower cost, increase sales, improve profits and make the company into a better organization.” (Ishikawa, 1981) This paper will discuss biographical information of Dr. Ishikawa life and contribution to quality control systems as we know today, the key elements of his Quality Control Philosophy, and the cause and effect quality control tool called the Fishbone Diagram. Dr. Ishikawa was born in Tokyo, Japan in 1915, the first son of Ichiro and Chiro Ishikawa. He was from a rather large family having seven siblings, all of which were brothers. Dr. Ishikawa attended the University of Tokyo, where he obtained a degree from the Department of Applied Chemistry. After graduation he worked as a naval technical officer until 1941. Next, he worked at the Nissan Liquid Fuel Company until 1947 at which time he started his career as an associate professor at his Alma Mater, the University of Tokyo. Dr. Ishikawa spent his lifetime in industry making a difference, as well as in Academia, quality organization like Union of Japanese and Engineers (JUSE), Chemical Society of Japan, International Standards Organization (ISO) in Japan, and finally as a respected author in...
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...517 August 31, 2014 INTRODUCTION Quality is an important part to any project. Quality is defined as “the totality of characteristics of an entity that bar on its ability to satisfy stated or implied needs” (ISO8042:1994) or “the degree to which a set of inherent characteristics fulfills requirements” (ISO9000:2000) (Schwalbe, 294). The purpose of project quality management is to ensure that the project deliverables are met without detriment to the project. There are three main processes to project quality management: planning quality, performing quality assurance, and performing quality control. Planning quality is anticipating challenges and situations that will require actions that ensure the intended outcome. Performing quality assurance centers on the quality of standards for the project. Performing quality control improves quality; however, the main outcomes are acceptance decisions, rework and process adjustments. Quality control has seven basic tools and techniques that can be applied to information technology projects. Those seven tools are: * Cause-and-effect diagrams * Control Charts * Run Chart * Scatter Diagram * Histogram * Pareto Chart * Flowcharts HISTOGRAM Of the Seven Basic Tools of Quality, the histogram is a bar graph of a distribution of variables (Schwalbe, 304). Each problem or situation is graphed, depicting the frequency of a specific attribute. The histogram is a graphical tool utilized for understanding the distribution...
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...Ledbetter Total Quality Management Professor: Harry Ekholm November 13, 2011 Dr. Kaoru Ishikawa is one of the world`s primary leader on quality control. Ishikawa has influenced quality practices throughout the world, with his education background and ideas towards Total Quality Management have sharped TQM and are still used today. Ishikawa has helped thousands of companies, including IBM, Bridgestone, and Komatsu, to turn out higher quality products at considerable lower costs. His book What is Total Quality Control? The Japanese Way, Prentice Hall, Inc. was a best seller in business books. He has been awarded the Deming Prize and the Nihon Keizai Press Prize, the Industrial Standardization Prize for his writings on Quality Control, and the Grant Award in 1971 from the American Society for Quality Control for his education programmer on Quality Control. (Japan Headquaters, 2010) Professor Ishikawa was born in Tokyo 1915 and graduated in 1939 from the University of Tokyo with an engineering degree in applied chemistry. In 1947 he was employed as an Assistant Professor at the University of Tokyo and achieved his Doctorate of Engineering. Professor Ishikawa is best recognized as an innovator of the Quality Circle movement in Japan. In the early 1960s in a speech to mark the 1000th quality circle convention in Japan in 1981, he described how his work took him in this direction. In 1968, in his role as Chairman of the Editorial Committee of Genba-To-QC (Quality Control for...
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...com/0954-478X.htm TQM 17,2 RESEARCH AND CONCEPTS Components of successful total quality management ´ ´ Juan Jose Tarı Department of Business Management, University of Alicante, Spain Abstract Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach – In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings – The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value – The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area. Keywords Total quality management, ISO 9000 series, Spain Paper type Research paper 182 The TQM Magazine Vol. 17 No. 2, 2005 pp. 182-194 q Emerald Group Publishing Limited 0954-478X DOI 10.1108/09544780510583245 Introduction Total quality management (TQM) allows firms to obtain a high degree of differentiation and to...
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