...Roles and Functions Danielle Reininger July 15, 2013 HCS/325 Kathy Lawrence Today’s health care managers have specific roles and functions. The important part is for the manager to embrace these roles and be the best managers that they can be. They should be respected by their employees, but also build a relationship of trust and understanding with them. The roles and functions of the manager can constantly change as well as the way they communicate. Health care is fast paced and constantly changing. A manager should be able to adapt to these changes and be a leader in teaching these changes to the staff. Managers are role models and represent the company that they work for. Per the textbook Health care Management, “a manager is anyone in an organization who supports and is responsible for the work performance of one or more other persons” (Lombardi, Schermerhorn, & Kramer, 2007). There are four major functions of management in a healthcare setting. These are organizing, planning, controlling, and leading (Lombardi, Schermerhorn, & Kramer, 2007). Organizing to a manager includes assigning tasks, implementing plans, and supporting staff. Planning includes setting up goals and expectations in regards to a task. Controlling to a manager is measuring and comparing work performance of the staff. Then, leading means creating enthusiasm in a team to get the work done (Lombardi, Schermerhorn, & Kramer, 2007). As a manager in healthcare these functions...
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...ASSESSING QUALITY, OUTCOME AND PERFORMANCE MANAGEMENT Dr Javier Martinez The Institute for Health Sector Development London World Health Organization Department of Organization of Health Services Delivery Geneva Switzerland 2001 © World Health Organization, 2001 This document is not a formal publication of the World Health Organization (WHO), and all rights are reserved by the Organization. The document may, however, be freely reviewed, abstracted, reproduced and translated, in part or in whole, but not for sale nor for use in conjunction with commercial purposes. Assessing quality, outcome and performance management Dr Javier Martinez The Institute for Health Sector Development London Contents Introduction ..................................................................................................................... 1 1. Background, objectives and methods ................................................................... 1 2. Mapping out the topic and this review .................................................................. 1 Chapter 1 1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 What is performance management? How have the concept and practice of performance management evolved over time? ............................ 3 Definition .............................................................................................................. 3 How have the concept and practice of performance management evolved in recent years? ..............
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...Acute care management of older people with dementia: a qualitative perspective Wendy Moyle, Sally Borbasi, Marianne Wallis, Rachel Olorenshaw and Natalie Gracia Aim and objectives. This Australian study explored management for older people with dementia in an acute hospital setting. Background. As the population ages, increasing numbers of older people with dementia are placed into an acute care hospital to manage a condition other than dementia. These people require special care that takes into account the unique needs of confused older people. Current nursing and medical literature provides some direction in relation to best practice management; however, few studies have examined this management from the perspective of hospital staff. Design. A descriptive qualitative approach was used. Method. Data were collected using semi-structured audio-taped interviews with a cross section of thirteen staff that worked in acute medical or surgical wards in a large South East Queensland, Australia Hospital. Results. Analysis of data revealed five subthemes with the overarching theme being paradoxical care, in that an inconsistent approach to care emphasised safety at the expense of well-being and dignity. A risk management approach was used rather than one that incorporated injury prevention as one facet of an overall strategy. Conclusion. Using untrained staff to sit and observe people with dementia as a risk management strategy does not encourage an evidence-based approach. Staff education...
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...Risk Management Assessment Survey Prairie Lakes Hospital serves the northeastern area of South Dakota. Prairie Lakes measure the progress made by accounting for all goals meet and adding additional goals for each care management initiative. This focus will improve the quality of health care provided to clients. At one time risk management meant the management of any potential claims from potential malpractice, workers’ compensation, casualty, and property losses. This basically includes protection and prevention of accidents in any organization (MHHS, 2011). Currently risk management must take on a more global definition that includes the enterprise of financial management (McGuire, 1995). Prairie Lakes Hospital has taken steps to prevent losses by predicting potential problems and creating an action plan and teams of individuals to track any changes in a given area. Risk managements purpose in health care is to protect patient safety, quality of services, staff and visitor protection, financial losses, risk detection and prevention (MHHS, 2011). Prevention of financial losses can be found done by evaluation of the hospitals finances on a regular basis. Overall risk management protects the organization’s assets and continually identifies and addresses the sources of all risks and losses of an organization. Risk management’s goal is to protect the assets of an organization and work to identify and fix all areas and sources of risk. In the case of Prairie Lakes Hospital...
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...Risk and Quality Management Assessment Diego Cuevas HCS 451 November 18, 2013 Dan Bucsko Risk and Quality Management Assessment Risk and quality management are vital to operating any kind of organization, but more so when dealing with an organization such as a hospital. Dealing with the lives and wellbeing of others is a huge responsibility. Some hospitals deal with more areas of services than others. Take John Muir Health for example, they provide a vast amount of services that range from primary care, emergency care, urgent care, rehabilitation, cancer treatment, children’s care, medical imaging, and more (John Muir Health, 2013). Of these areas of service require risk and quality management assessment. Other areas that do not always come to mind when thinking of risk and quality in a hospital include not only what goes on in the background such as, the IT departments but also what is right in front of the patients the moment they walk into the hospital. These services include the maintenance crew, the retail shops, parking garage, and the cafeteria area. In a hospital the purpose of risk management is to ensure both the safety of their patients and their staff as well as protecting the interest of the hospital (http://www.jacksonvilleu.com, 2013). On the other hand the purpose of quality management in a hospital is to ensure that certain standards are met when delivering care to patients and the same goes for the work environment that the staff is placed in. There...
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...CAROLINA __________________________________________________________ MEDICAL CENTER MEMORANDUM 138-8 NOVEMBER 27, 2004 COMPREHENSIVE EMERGENCY MANAGEMENT PLAN ____________________________________________________ 1. PURPOSE: To provide resources for the continuation of patient care during a variety of emergencies that may disrupt operations at the W. G. (Bill) Hefner VA Medical Center, Salisbury, NC, the Winston-Salem OPC, the Charlotte CBOC and all other associated clinics. The plan describes how the medical center will establish and maintain a program to ensure effective response to disasters or emergencies affecting the environment of care. The plan addresses four phases of emergency management activities: mitigation, preparedness, response and recovery. 2. MISSION: To improve the health of the served veteran population by providing primary care, specialty care, extended care and related social support services through an integrated healthcare delivery system. Consistent with this mission, the Executive Committee for the Governing Body (ECGB), Integrated Risk Management Committee and the Environment of Care Committee have been established to provide ongoing support for the Emergency Management Program. 3. FUNDAMENTALS: a. This plan addresses the four phases of emergency management activities: mitigation, preparedness, response and recovery. In each of these four phases the following is addressed: • Mitigation: These activities...
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...Business Practices Grab and Go Lesson Responsibilities of the Center Director —A Child Care Professional Managing a child care center is a big job. It takes someone who loves children, understands people, and can handle the business side of child care. Whether a center is small or large, it is the center director’s responsibility to be sure that each child is receiving the very best care possible. This means that each child is treated with love and respect and helped to fully develop. Doing a good job is not easy, but the rewards are great. To do the best job as a center director, you need to • MaNage: Know what needs to be done. A DAY C RE • • LeaD: get things done through your staff. USe reSoUrceS WISeLy: Make the best use of what you have. Manage Management in child care is a special mix of caring, understanding your staff, and knowing how you want your center to operate. The following tips on communication and supervision will help you 1. Keep the focus on meeting the children’s needs by giving quality child care. 2. Have goals for your child care center. Know where you are going so you will know when you get there. National Food Service Management Institute Business Practices Grab and Go Lesson Responsibilities of the Center Director —A Child Care Professional 3. Work with staff to help them learn to provide quality care. give them feedback when they do things right and when they need to improve. 4. Keep up with what is happening in all areas...
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...Health Care Facilities Merger - Case Study HCS/514 July 22, 2013 Brian Eigelbach Health Care Facilities Merger - Case Study The American Health Care System is faced with the challenge of providing superior health care at lower costs in a more efficient manner. A merger is the joining of two or more corporate entities to form one unified organization. Many hospitals and other health care facilities merge because of financial difficulties. Mergers increase the size and delivery options of the organization. Larger facilities also have greater negotiation power with insurance companies. The Affordable Care Act will further encourage merger and acquisition activity with its demand for quality-driven, patient-centered and cost-effective health care delivery. Mergers can be a way for health care facilities to meet the mandate requirements of collaboration and confirming to reimbursement eligibility requirements. When mergers occur they create a many sudden changes for both the floor staff and the administration staff. Two facilities with different cultures, performance records and, procedures combine to function as one cohesive unit. The merger of two facilities involves more than the merging of the structure and finances. Combining the nuts and bolts of two organizations is much simpler than merging the cultures. This rapid change can be met with resistance and the job of easing the resistance often falls upon the middle manager. However, because...
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...Organizational Change Plan -Part 1 Kristine Vyers HCS/587 August 20, 2013 Organizational Change Plan -Part 1 Abstract Rapidly changing patient care environments result in significant ramifications for nursing team members caring for patients. These recent changes have refocused the current workflow views back onto inter-disciplinary teams, and collaborative working environments, and lead to a reexamination of nursing roles in the Long-Term Acute Care (LTAC) arena. Using action research methodology allows for the identification of areas of change, clarification of core and specialty skills, which in turn assist in the redefinition of nursing roles and eventually the adaption of a new nursing model. The new nursing model requires ongoing, detailed, and process driven education to establish and clarify the change objectives and new nursing roles. Quantitative and qualitative data collected from numerous sources, in conjunction with unit-based round tables, individual patients, nurse managers, and administrative interviews allows for consideration of multiple stakeholders. When patients vocalize a positive experience with services provided, this information helps to shape the new roles and responsibilities for the nursing teams. Proposed Change After the second California Medicare Services survey in 2013 major nursing deficiencies were highlighted between K Hospital’s patient acuities and the current staffing mix. In response to these specific deficiencies...
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...Risk and Quality Management Assessment Summary University of Phoenix HCS/451 August 19th, 2012 Risk and Quality Management Assessment Summary Aurora is an organization that offers many of different services for families. They are a human service agency that is committed to helping individual’s live fuller and richer lives. Aurora offers services such as counseling, healthcare, residential, Vocational. Aurora takes people that struggle and cannot live on their own. As an Aurora employee; I am glad to say that I am part of their team. I am a float staff there and I am trained at 21 different houses. Aurora staff are there to help make a difference and help people who have disabilities live a better life. Aurora is a very strong organization and they are one of the organizations who are strongly fighting for not having to close down. There is many organizations closing down due to the funding, But as a strong organization Aurora is still standing and fighting for what they believe and that is “Making difference in their life.” Risk management seeks to reduce potential negative impacts on patients, staff and the organization through the identification and reduction of potential dangers or threats (Authenticity Consulting, LLC., 2010). At the same time when they are using risk management they are also using quality management because they are ensuring that they are giving their patients the right quality of care that they deserve. In the Aurora organization they...
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...installation of electronic medical records (EMR) will help their facility compete with surrounding facilities. The cost will be roughly $50,000, and will consist of the hardware, labor, software, service, and education for facility staff. This paper will confer that attainment of electronic medical record hardware and software will facilitate organizational and management with facility goals based on the necessity of the facility to compete with other facilities in the area that are technically advanced. In the long run the facility will reap the rewards of the installation of this new technology. Management Goals Productivity The chief goals of the administration group at Client Health and Rehabilitation Center is that of productivity. With the organization becoming further advanced technologically owing to the use of the EMR system, responsibilities that consist of procuring doctors orders for updating, filing, and charting additional redundancies, and use many paper charts will not be necessary, thereby doing away this outdated responsibility. Acquiring information for chart audits to determine code status, new doctor orders, and accurateness of assessments will be completed with simplicity. The management team understands the need to put into practice the technology with a crossing point to the finance office. Billing and collections will advance and make more efficient conformity for the skilled nursing facility...
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...Risk and Quality Management Assessment Summary Beverly L. Rivera HCS/451 April 1, 2015 Kevin Stevens Risk and Quality Management Assessment Summary The healthcare industry is growing rapidly with significant changes directing new trends and advance technology for the future. Within recent years, the shift from manual medical records to electronic medical records allows individuals to be an active participant in direct control of their health care. As these changes continue to increase, the risk and quality departments within health care organizations has an enormous duty to enhance the quality of care for its internal and external customers. Gwinnett Medical Center is one of many healthcare organizations that embraces change along with enhancing the quality of care their patients receive. The executive summary assessment will describe details of Gwinnett Medical Center, the risk, and quality management department policies, and how the risk and quality management determines the quality outcome for the goals the hospitals. Gwinnett Medical Center Gwinnett Medical Center (GMC), also known as Gwinnett Hospital System, Inc. (GHS), was established in the early 70s and is a not-for-profit health care network. The hospital is a 553-bed facility, which includes 464-inpatient and 89-skilled licensed nursing and long-term facility. Gwinnett Medical Center has two acute-care hospitals, and facilities in different cities and the metro Atlanta area. The facility in Lawrenceville...
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...assignment will discuss a critical incident from a nursing management perspective, being an admission assessment experienced during placement. It is not a care study. There will be an overview of the nurse-managers responsibilities during the admission assessment and attention drawn to local and government policy. Particular consideration is given to risk assessment, Essence of Care (DoH 2001) in respect of the Waterlow Pressure Damage Assessment (1985), pressure sores, nutritional screening and delegation. Other issues considered will be communication, partnership working, the therapeutic relationship, and the nurse as an agent of change. Findings will be supported by literature. Identifying factors have been changed to respect patient confidentiality. Mary had no previous psychiatric history. She was eighty-four and lived in residential accommodation. She had two adult daughters who were unable to attend Mary’s admission. Prior to admission Mary’s behaviour had changed over several weeks and she had been refusing to get out of bed during the day. During admission she showed occasional signs of confusion but was able to give consent. Physically, Mary was in a wheelchair, had a history of falls, pressure damage, skin flaps. and needed full assistance with mobility. My mentor facilitated her admission assessment. I observed this in preparation of undertaking future ones myself whilst under supervision. From a management perspective my mentor who was the senior nurse needed to...
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...| Roles and Functions of Management | Management Function in Today’s Health Care | Bobbi Lynn HayesNovember Fourth 2013 | Health care is changing every day, which is why managers need to be on top of all the new changes that become available for patient care. Health care managers must maintain productivity and a high quality of care for patients and staff. With good management, health care organizations will strive and succeed in their goals for patient care. Management is getting people to work harmoniously together and to make efficient use of resources to achieve objectives (Mcmahon, 1992). Through the process of management, health care managers must recognize performance problems, and be able to react quickly to resolve them. Managers do this through four functions, organizing, planning, controlling, and leading. Organizing, arranging tasks, people, and other resources to accomplish the work. Planning, setting performance objectives and deciding how to achieve them. Controlling, Measuring performance and taking action to ensure desired results. Leading, inspiring people to work hard to achieve high performance. As a manager, I follow all of the management functions on a day to day basis. I decide where to put each staff member by their ability and training for each job. I set individual goals, as well as team goals for all of the staff. If I recognize a problem, I react quickly, and resolve the problem. I encourage and praise my staff on the great jobs they are...
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...Plan…………………………………………………………………….6 Conclusion……………………………………………………………………………………………………………………………9 References………………………………………………………………………………………………………………………….10 Term Paper Case Study Barbara Norris: Leading Change in the General Surgery Unit Introduction to the Case Study Healthcare is defined as the maintenance and improvement of physical and mental health, especially through the provision of medical services (healthcare.gov). Most healthcare organizations have a mission statement that reads something like this: Our mission is to provide extraordinary care, where the patient comes first, supported by world class education and research. The job of Nurse Manager within such an organization is to help patients by managing the nurses who care for them. This includes fostering a work place where nurses respect each other and feel valued while providing quality care to patients and their families. “A nurse Manager works with staff and middle-upper management ensuring a two-way flow of communication” (Cathcart, 2). The nurse manager guides while contributing to the success of the organization. The role of nurse manager however does not come without resistance and constraints. In the case study, Barbara Norris: Leading Change in the General Surgery Unit, Barbara, a nurse at Eastern...
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