...Texas Roadhouse founder Kent Taylor opened first restaurant in 1993 with a people first philosophy. “His focus on employee happiness was a departure from the conventional management wisdom at a time when competitors were focused solely on taking care of the guest. Claiming the status of legendary is a bold move for any organization. But being bold has never been a problem for Texas Roadhouse. For this $1.2 billion, 325-unit restaurant chain the words “Legendary Food. Legendary Service.” are less mission statement and more sincere commitment to employees, customers, and culture.” (OCTanner, n.d.) “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer. “If we take care of our employees, they will take care of our customers” is not an overused expression or idea, but one that is spot-on, and will not go out of style. This may not be an original idea but it is significant in today’s business world. Employees are key stakeholders in an organization’s success and if the employees have an emotional commitment to an organization that means they are engaged and care about their work and organization. As support for this premise a recent Tempkin Employee Engagement Study showed, high employee engagement impacts the bottom line: • Companies with strong financial results report employees to be engaged 75% of the time — compared...
Words: 1771 - Pages: 8
...some good times, Texas Roadhouse and Buffalo Wild Wings are always on top of my priority list. The food is well prepared with the finest ingredients that leave you asking for more. Sipping the ice cold beverages as you watch their wide screens keeps you relaxed and happy each moment. That may explain why many sports fans preferred Texas Roadhouse and Buffalo Wild Wings branches. The Texas Roadhouse is simply the best home away from home. There are spread branches just a stun's –throw away whenever I want something epic. Bring a good experience to spice things up; they normally give directions from wherever you are, so long as you give them your Zip Code. As much as menus vary from location to location, you cannot miss what to eat. The attentive and professional service they give to their guests is one of the reasons why many of them cannot get enough of their high quality food and...
Words: 609 - Pages: 3
...Texas Roadhouse Won’t Scrimp on Making Employees Happy Page 1 In my experience I would have to say that the phrase, “If we take care of our employees, they will take care of our customers.” When an employee is happy and content the employee ten times out of ten will definitely take care of the customer. In this case, everything is about attitude and the assurance of providing the employees with incentives. By giving incentives that the employees enjoy and look forward to can bring about competition between the employees to do their very best each and every day. Morale is heightened, turnover is low or minimal. Employees stay where they are happiest. Customers are treated with the utmost respect and customers will comeback. It is great that the company gives back to the community is such a big way. Employees that work for companies that care about the community can also boost the business and morale; it gives a sense of self accomplishment. To be able to say, “I was a part of that project,” gives a sense of pride and to know that you work for a company that wants to help is something big. When an employee treats a customer fairly and appears to go up and beyond, it makes the customer happy and they come back for more; this also help in job security. When a happy customer tells others about the great customer service in which they received; this in turn brings about new customers, which brings in profits. When a company takes care of their employees, the...
Words: 1080 - Pages: 5
...sales. Assurance: The politeness, knowledge and courtesy of the employees towards customers, in dealing with the products sales and after-sales service, builds a huge amount of trust and confidence. Tangibles: The personality and well-dressed attire of employees, attractive and simple facilities, that are easy to understand, attracts the customers’ base. Empathy: Nowadays, customers demand caring and individual attention from the company’s employees, hence, personal attention provided to each customer helps in increasing the brand value and hence increase sales. Responsiveness: The ability and willingness of the employees to solve the queries of the customers, is an important aspect of service quality, which the customer demands. Texas Roadhouse uses money as a motivator for employees. In today’s economy, describe alternative methods that could be used to motivate their...
Words: 1166 - Pages: 5
...A vision for excellence Rene Rodea Grand Canyon University EDA-575 Educational Leadership in a Changing World May 1, 13 A vision for excellence Planning has become an important part of developing good management skills and governing of an educational organization. The Strategic Planning in Higher Education “clearly articulates that a proven methodology will yield strategic thinking from groups and more organizations in a innovative direction” (Center for Organizational Development and Leadership). Planning assures organizations stay in touch with the needs of the community. Planning will ultimately contribute to the growth and organizational stability of a learning community. There are two Interstate School Leaders Licensure Consortium standards that educators must consider when developing a successful work plan. Interstate School Leaders Licensure Consortium standard one specifies that “a school administrator is an educational leader who promotes the success of all students by facilitating the development, articulation, implementation, and stewardship of a vision of learning that is shared and supported by the school community”. (GCU,2012 ISLLC pg. 18) Interstate School Leaders Licensure Consortium standard three specifies that “a school administrator is an educational leader who promotes the success of all students by ensuring management of the organization, operations, and resources for a safe, efficient, and effective learning environment”. (GCU,2012 ISLLC pg.18)...
Words: 3200 - Pages: 13
...Everyone remembers the Robin Hood Character? If you don’t, he was a person that stole money from the rich and gave it to the poor. Texas law has come up with a plan do to the same thing involving rich and poor school districts. This plan is called Robin Hood named after this fictional character. The law is designed to tax money from the richer school districts and give it to the poorer districts. There is a lot of controversy over this law, but in reality Robin Hood is a very good thing. One of the most important goals of this law is to give kids equal opportunities. Many children are born into poor families that live in a poorer neighborhood, which isn’t their fault and they can do nothing to help it. The Robin Hood plan gives these children to get the exact same quality education as a more privileged child living in a richer district. With the extra money the poorer districts schools are able to buy new books, computers, and other materials, so that every school is kept up to date. Another good general idea is that this plan will create a more educated public in those poorer cities. With the future of that city getting a strong education, the future public in general will be brighter. Robin Hood will improve the poor cities and help their economy in the long run. Using the Robin Hood will also result in less crime. This plan will keep children in the classroom and off the streets. It will also give them the education to go get a job out of school, instead of turning to crime...
Words: 368 - Pages: 2
...4th at 12:00 p.m. – 2:00 p.m. Tuesday, June 5th at 6:00 p.m. – 8:00 p.m. Friday, July 6th at 12:00 p.m. – 2:00 p.m. Friday, August 3rd at 12:00 p.m. – 2:00 p.m. Tuesday, September 4th at 6:00 p.m. – 8:00 p.m. Friday, October 5th at 12:00 p.m. – 2:00 p.m. Friday, November 2nd at 12:00p.m. – 2:00 p.m. (Thanksgiving Meal) Tuesday, December 11th at 6:00 p.m. – 8:00 p.m. (Christmas Meal and Gifts) *Meeting times are subject to change or cancel. Notice for these occurrences will be given. The People’s Caucus of San Antonio is a peer group whose mission is to unify the HIV + community by gathering information and input from persons living with HIV/AIDS and using this information to bring change and excellence to San Antonio and South Texas. Our role is to be a voice of all people living with HIV/AIDS. Call Laura Castro one week in advance to let us know that you would like to attend. The number is: 210-335-7056. We need to know ahead of time so we can have enough food for everyone. All our meetings are held at: 611 E. Myrtle San Antonio,...
Words: 263 - Pages: 2
...interesting to me because of all the moving pieces. In Mexico you had the Federalist going against the Consecutives. The whole time this was going on you had the Abolitionist opposing the war, thinking that America wanted Mexico just to add more slave states. At this time the term “MANIFEST DESTINY” was coined . In August 1843 Santa Anna threaten war with America if they were to incorporate Texas into the Union. Herrera (new president of Mexico) didn’t take this stance. With the encouragement from Great Britain President Herrera decided to resolve the issue of Texas with diplomacy rather than war. President Herrera then told America to send an ambassador to negotiate the Settlement of the Texas boundary. America sent Ambassador Slidell to negotiate for Texas, but his intensions involved more than just the State of Texas. When Ambassador Slidell went into Mexico he had every intention to buy California and New Mexico from Mexico. United States made an offer of 25 million dollars for The Rio Grande border in Texas and another 25 to 30 million for Mexico’s provinces of Alta California (California) and Santa Fe De Nuevo Mexico (New Mexico). Mexico was not inclined nor in position to negotiate. The Mexican people thought by selling the territories to the United States that it would tarnish there national honor. The Centralist, Federalist, and not even Mexican Moderates liked Ambassadors...
Words: 2102 - Pages: 9
...Southwest Airlines: Using Human Resources for Competitive Advantage 1. What are the key elements of Southwest Airline’s history? Why are these elements important to understanding Southwest? First of all, from its inception, Southwest has encouraged its employees to identify with others at the company, deliver great customer service, and have fun. Secondly, Southwest’s strategy was to pursue a low fare. So the company concentrated on flying to airports that are underutilized and close to a metropolitan area and also emphasized point-to-point routes, with no central hub and an average flight time of 65 minutes. This paid off in shorter turnaround times and higher equipment use. Thirdly, consistent with its strategy of low costs, low fares, and frequent flights, Southwest also kept its fares simple. The company typically offered only two fares on a route, a regular coach and an off-peak fare. Through looking at these key elements of Southwest Airline’s history, we got an idea of how Southwest Airlines ran its business and why this company has been profitable in every one of the last 21 years, a record achieved by no other major U.S. airline. The best way to understand the current situation of a company is to look back at important things that happened in this company in the past. 2. What is Southwest’s business/operational strategy? Southwest’s operational strategy is to fly just one aircraft type to cut down on training and maintenance costs, use smaller, less congested...
Words: 802 - Pages: 4
...principal’s office to the courthouse, the author, Deborah Fowler, takes the stance that schools in Texas and other states have been historically safe for students and teachers even before it was commonplace for law enforcement officers to be assigned to them. The author states that since the release of the motion picture “The Blackboard Jungle” more than fifty years ago, popular media has fed the public’s concerns about juvenile delinquency. (Fowler, 2011) Fowler further states that those fears by the public are not supported by historical data, which document very few incidents involving youth and weapons in the nation’s public schools from the 1950’s to the present. Publicity around “isolated incidents” of school violence such as the Columbine shootings has increased the fears of the public as it pertains to violence in our schools. (Fowler, 2011) The author concentrates on the state of Texas in her article and cites that minor offenses such as class disruption have been criminalized, with students receiving Class C misdemeanor tickets each year. Fowler points out that historically the nation’s schools have been safe to include those in high-crime areas. School discipline has become more punitive in nature and in Texas and other states school discipline has begun to shift from the “schoolhouse to the courthouse.” Fowler cites a study by the Public Policy research Institute at Texas A&M University that the single most predictor of future involvement in the juvenile justice...
Words: 1201 - Pages: 5
...QUESTION 1: What is the strategy of Southwest Airlines? Southwest’s strategy has two overarching themes: 1) Operate as a leading low-fare carrier, and 2) their mantra, “Happy employees make for happy customers.” There are several components to each, which are described in detail below. 1) OPERATING AS A LEADING LOW-FARE CARRIER There are several factors to this strategy: Low fares: SWA had the lowest fares in the industry and endeavored to keep it that way. Low costs: Southwest had the ability to charge low fares in part due to low overhead. Lost cost measures included the following: * Identical fleet of airplanes: This minimized the number of parts required for upkeep and maintenance, and it reduced carrying costs. It allowed SWA to simplify and harmonize training and operating procedures. Finally, not only was inventory “interchangeable” across the organization, staff could have moved freely from one location to the next with little to no training time required. * No meals on flights: A savings of $40 per passenger. * No seat assignments: No staff resources were required to maintain or change seat assignments, and no electronic system capacity was required to track/record such transactions. Simplified approach: Southwest kept the fare structure simple. * Only two types of fares: Regular and off-peak fares (no business class, first class.) * Consistent “within state” fares: For instance, a passenger can fly anywhere within...
Words: 760 - Pages: 4
...Language(s)*: | Not Reported | Gender: | Male | Education: | TEXAS COLLEGE OF OSTEOPATHIC MEDICINE; FORT WORTH, TX | Hospital Affiliation: | Baylor Regional Medical Center at Grapevine | | 2.3 miles | Shughrue, Cynthia Lynne, DO | | ------------------------------------------------- Top of FormBottom of Form8220 WALNUT HILL LN STE 516 DALLAS, TX 75231 214-750-7374 | | Map | Send to My Phone | Add to Address Book | | In Network | more | | | | | | | FAMILY PRACTICE Board Certified | | Family Medicine | | | | Extended Office Hours: | Not Reported | Graduation Date: | 05/01/1987 | Secondary Language(s)*: | Portuguese(Physician) | Gender: | Female | Education: | UNIVERSITY OF KANSAS; LAWRENCE-KANSAS CITY, KS | Hospital Affiliation: | Texas Health Presbyterian Hospital Dallas | | 2.3 miles | Ragle, Theron D, MD | | ------------------------------------------------- Top of FormBottom of Form8230 WALNUT HILL LN BLDG 3 #600 DALLAS, TX 75231 214-363-5660 | | Map | Send to My Phone | Add to Address Book | | In Network | more | | | | | | | FAMILY PRACTICE Board Certified | | Family Medicine | | | | Extended Office Hours: | Weekend | Graduation Date: | 05/30/1984 | Secondary Language(s)*: | Not Reported | Gender: | Male | Education: | UNIVERSITY OF TEXAS; GALVESTON, TX | Hospital Affiliation: | Texas...
Words: 753 - Pages: 4
...November 30, 2013 The Honorable Wendy Davis P.O. Box 12068 Capitol Station Austin, Texas 78711 Dear Senator Davis, Upon your decision to run for Governor of the great state of Texas, I was compelled to write to you concerning your stance on the issue of abortion and how this may impact women’s lives statewide if you become Governor in 2014. Your efforts to support pro-choice activists were reflected on June 25, 2013 when you filibustered to block Texas Senate Bill 5 from passing. This bill was undertaking the challenge of banning abortions after 20 weeks of pregnancy, requiring hospital-style medical care, and demanding better healthcare for women wanting an abortion. Nonetheless against all odds, you stood for 11 hours non-stop on your quest to stall the passing of this bill. Here’s where the rubber meets the road, you made statements such as, “I am pro-life, the goal that we should have is that we see zero abortions, and when I believe women’s health is in danger, I’m going to stand and fight to protect that.” These statements were reported by The Valley Morning Star. With all due respect, this is an attempt to confuse and deliberately mislead voters to be desensitized from your June filibuster. You are trying to be perceived as a moderate candidate. This tactics have also been seen from former President Bill Clinton in 1996 when he said abortion “should not only be safe and legal, it should be rare.” The positions that were made in these statements don’t...
Words: 881 - Pages: 4
...Me and Lance both conduct a research on why people in San Antonio Texas prefer trucks (SUV’s) over cars. Hypothesis is people in San Antonio Drive a Truck because of family tradition. Even thou San Antonio is not as rural and agricultural as it once was, we still see trucks out numbering small cars We decided to do the research in order to find out how to better market different forms of vehicles in the San Antonio area for different demographics as in age groups and gender types. (ex. Toyota or ford could change their marketing teqniques). Maybe some questions dealerships have would be Why are San Antonio residents wanting to buy a truck? Why do San Antonio residents prefer to stay with their truck? A report from The Texas Automotive Manufacturing Industry 2013, showed that, “more than 304,600 full-sized pickup trucks (trucks less than 1 ton) were newly registered in Texas in 2012, up more than 10% from 2011. This means that more people in Texas as driving Trucks. So in order to find out why this was happening, we both conducted surveys to explore what was happening. >>>>>>>>>>>>TALK ABOUT SURVEY The results were gathered and both came to a conclusion based on the results from residents in San Antonio and research done. The purpose of this research is to findout the reason why more people are buying trucks. Random sampleing with male and Females who were divided into 5 different age groups and they were asked if they drove a truck. If they did they...
Words: 431 - Pages: 2
...Q10. Texas Judicial Opinion Case name: Thompson v. State, January 24, 2014 Case number: 04-12-00557-CR Facts: Lorenzo Thompson was charged with Capital Murder after attempting to commit robbery at a gas station in San Antonio, Texas on April 12, 2010. Thompson purposely caused the death of Vanessa Pitts by driving erratically to cause Pitts to be thrown from the truck he was driving. Thompson stole Pitt’s purse from her car while she was fueling up and she chased after him attempting to retrieve her purse. During the pursuit, Pitts jumped onto Thompson’s running boards on his truck while Thompson began to swerve in and out of traffic and eventually threw Pitt’s off of his truck. Thompson never stopped after Pitt’s was flung from his truck and Pitt’s died from injuries from being thrown from the truck. Issues of Law: 1. Is there enough evidence to prove that Thompson should be charged with Capital Murder? 2. Should Thompson be charged with a lesser charge such as Manslaughter or criminally negligent homicide instead Capital Murder? Statute: According to Tex. Pen. Code Ann. § 19.03 (Vernon) in the State of Texas, an individual can be charged with Capital Murder if “(2) the person intentionally commits the murder in the course of committing or attempting to commit kidnapping, burglary, robbery, aggravated sexual assault, arson, obstruction or retaliation, or terroristic threat under Section 22.07(a)(1), (3), (4), (5), or (6);” Tex. Pen. Code Ann. § 19.03 (Vernon) ...
Words: 286 - Pages: 2
