...organizations are struggling to improve their operating performance in response to market demands for lower costs, higher-quality products and services, shorter lead times, and higher returns on investment in infrastructure and resources. To address issues of competitiveness and to uncover hidden value, our clients find that Lean Six Sigma technique is one of the most powerful platforms available. This research addresses the application of Lean and Six Sigma tools to increase the productivity and improve the quality in the steel industry. It illustrates the procedures of implementing lean tools in a process industry with emphasis on Value stream mapping, 5 s and six sigma tools. Study on Integrated applications of lean & six sigma tools in a continuous process industry are limited. The thesis hypothesizes that there are lot of opportunities for improvement in the process industries like steel if lean and six sigma tools are integrated and utilized. It systematically demonstrates how lean manufacturing tools when used appropriately can help the steel industry to eliminate waste, have better inventory control and how to implement six sigma tools to achieve better quality, reduce variation to get better overall financial profits and better operational procedure. This research studies in the areas of (a) Discuss the basic concepts of Six Sigma and lean production, (b) Identify the basic model...
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...1 Case study On Six Sigma at Wipro Technologies: Thrust on Quality Abstract: Six Sigma at Wipro Technologies: Thrust on Quality Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma. The case also throws light on the recent developments in the Six Sigma concept including Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and...
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...Case study On Six Sigma at Wipro Technologies: Thrust on Quality Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma. The case also throws light on the recent developments in the Six Sigma concept including Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience '' to bring continuous process improvement to the organization. ...
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...com/1598-2688.htm AJQ 13,3 An analysis of critical success factors for Six Sigma implementation Sunil Sharma Faculty of Management Studies, University of Delhi, Delhi, India, and 294 Anuradha R. Chetiya Department of Mathematics and Statistics, Ramjas College, University of Delhi, Delhi, India Abstract Purpose – The success of Six Sigma implementation is known to depend on a number of critical factors. The purpose of this paper is to explore and analyse Six Sigma critical success factors (CSFs) in the context of Indian manufacturing organizations. Design/methodology/approach – Although Six Sigma success factors have been amply researched in the global context, in this paper, a maiden attempt is made to identify, through an extensive literature review, the CSFs for Six Sigma implementation followed by their validation and prioritization using primary data collection from Indian companies. A total of 22 CSFs have thus been compiled through an extensive literature review. These CSFs are then validated through an empirical research of select Indian manufacturing companies at various stages of implementation of the Six Sigma process improvement methodology. Findings – A factor analysis was used to finally reduce the 22 factors to seven groups of underlying CSFs, the top factors being use of right tools, measurement assurance, innovation and supplier collaboration. Based on the factors extracted, a Six Sigma adoption model has been proposed in the Asian context. Research limitations/implications...
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...Six Sigma Quality: Application in the Healthcare Industry With increasing concerns regarding the Affordable Care Act, one can only imagine its effect on quality in the healthcare industry. Healthcare in the United States is progressively becoming inefficient, expensive, and wasteful. Americans are growing impatient with the rising health care costs, and are concerned that quality received is not matching the high end value. At this point, it would be an ideal time for the healthcare industry to reevaluate the question proposed in the article “Is Health Care Ready for Six Sigma?” by Mark R. Chassin. The article explores the underlying issues that surround the healthcare industry, and improvements that can be made by using Six Sigma Quality. Since the quality of healthcare is difficult to measure, this approach aims to increase efficiency through a systematic design. This design investigates the many defects associated with the healthcare industry and use a valid measure of quality to improve healthcare services. The costs of health insurance and healthcare in general are rising at an accelerated rate opposed to wages and inflation. From the year 2000 to 2006, healthcare premiums increased 87%, while inflation and wages only increased 3.5% and 3.8%, respectively (1). In our current healthcare system, many Americans are finding it difficult to afford health insurance. Most of the time, it is only affordable, because it is made available through one’s employer. ...
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...Six Sigma – A Management Philosophy Executive Summary I chose this topic because it was something that I’ve heard a great deal about, but have very little experience with. At my company, MetLife, there has been some recent investigation into Six Sigma and how it can help improve our Financial Reporting processes. While Six Sigma can involve some very complex statistical theory, especially in the world of manufacturing, I wanted to concentrate more on the Management philosophy and how it can implemented in a service type organization. Introduction History After World War II, the Japanese were left to rebuild their destroyed economy. They had to figure out a way to rebuild with very little resources other than human capital. Japanese leaders realized that to compete in the world market they must make drastic changes to quality management. (Kumar, 2006) Throughout the 50’s and 60’s, with the help of quality gurus like Deming and Juran, the Japanese made rapid improvements in quality of the production of goods and services. Meanwhile, the United States did very little to change their methods of operation. At the time, the United States was the main source for goods and services in the western world. There was very little incentive to concentrate on expensive quality improvement projects that would hurt the short-term bottom line. Instead, the focus was on production and performance. (Kumar, 2006). By the early 80’s, Japan had solidified it’s...
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...Vol. 3, No. 1, 2011 19 Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu* Department of Industrial Engg. & Mgmt., Indian Institute of Technology, Kharagpur-721302, India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author R.K. Das Department of Mechanical Engg., College of Engg. & Technology, Bhubaneswar-751003, India E-mail: ranjitdas@gmail.com Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma initiatives in Indian context. This research is aimed at assisting Six Sigma management professionals, researchers and organisations to gain a better understanding of the critical factors that affect the successful implementation of the programme in India, and its future evolution. Consensus among experts has been arrived upon various issues related to implementation of Six Sigma. The expert opinions invited on various issues have been discussed in the context of present scenario. The main consensual issues as prioritised by the experts are top management commitment, developing an effective system for project selection, monitoring and selection of right people, with strong emphasis on training. The experts’ priorities also focus on effective resource management and communication system. Based on the conclusion drawn from the study and literature reviewed, the effective implementation of Six Sigma also warrants the identification of the risk associated...
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...scale manufacturing company who’s objective is to provide unique and unprecedented solutions in every arena of the Drilling, Mining and Construction Industry. JCR’s variety of specialized RIGs finds its application in every possible arena of the drilling industry, making them one of the most competitive services in the business. JCR Drillsol, products include highly efficient and heavy-duty RIGs for a wide range of drilling applications ranging from RC, DTH, Tractor mounted and Wagon Drills, Pumping and Testing Units to Drag Bits, Mud Pumps and Mini Truck Mounted Drills. Our technology also designs other drilling solutions such as DTH Hammers, RC Hammers, RC Drill Rods, Tricone and O-Dex Bits. Problems faced in the industry Various problems faced by the industry are: * Material Wastage and Cost Factor A major problem faced by JCR Drillsol is the wastage of materials and cost factor. The Product output per unit input of raw materials became lower. It also occurred due to heavy inventory. It also occurred due to bad process design and layout. The other factor, which leads to material wastage, was bad quality from process and design. Hypothesis: Lean Manufacturing can be used to eliminate the wastage of materials that reduces the cost per unit of raw materials. A proper management of inventory for the industry can be...
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...alphabet Sigma (σ) has become the statistical symbol and metric of process variation. The sigma scale of measurement is perfectly correlated to such characteristics as defects-per-unit, parts-per-million defectives, and the probability of a failure. A company’s performance is measured by the sigma level of their business processes. Traditionally companies accepted three or four sigma performance levels as the norm, despite the fact that these processes created between 6,200 and 67,000 defects per million opportunities The Six Sigma standard of 3.4 defects per million opportunities is a response to the increasing expectations of customers and the increased complexity of modern products and processes (Thomas Pyzdek) Six sigma is reportedly easier to apply than many other quality management programs because it provides information about the change needed and the programs to execute the change. The strategy it uses is a five-step improvement process: define, measure, analyse, improve and control (DMAIC). This process is deeply integrated with the overall goals of the organization and, as such, requires top down implementation. Six sigma is more intense, focused and detailed than any other quality improvement techniques (Sawant and Patasker 2014). DMAIC framework is a Integration of several techniques such as CTQ (Critical to quality), Process Mapping (SIPOC), DPMO (defects per million), and FMEA (failure mode and effects analysis) in a logical direction. Construction industry has essential...
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...Six Sigma and TQM/CQI Impact on U.S. Healthcare Regla Perez Keiser University Dr. Mary Granoff HSM691-G3 August 23, 2014 Introduction The concept of Six Sigma can be traced as far back as the late 1700’s when Carl Frederick Gauss introduced the normal curve. It wasn’t until the 1920’s when Walter Schewart was able to pinpoint the distance from the mean where a process which shows evidence of a defect or negative result, can be changed or corrected. However, it was Motorola’s Chairman Bob Galvin in the early 1980’s who after trying the traditional ways to measure defects realized they did not provide sufficient details that would identify the true effects of the defects within the manufacturer’s organization. It was at this at this time he introduced the concept of Six Sigma and helped the company’s bottom line which had not been a profitable one. Once the application of the Six Sigma concept became public, and the positive impact it had on Motorola’s bottom line, many other businesses wanted to learn about this concept. The impact of this concept was such that many of the executives of some of the largest companies have applied Six Sigma’s methodology to refocus their business on the road to profitability. What is Six Sigma? The concept of Six Sigma can be defined as an efficient methodology to problem solving which contributes to the improvement of performance of an organization or business. Six...
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...organization such as Lean Management, a method specific for a flexible production of great success which represents the guarantee for a performant enterprise. In this paper we presented the main concepts, the application and adaptation way in different contexts, both in industry and in services. We showed a modern tendency which is taking shape more and more in the contemporary economic context, such as the integration of this concept with the Six Sigma concept, and thus we can talk about Lean Six Sigma, as an integrator method which guarantees high-class quality and lower costs. KEY WORDS: lean management, quality, performances, Six Sigma, the diminution of the defaults JEL CLASSIFICATION: L15, L16, L25, M10, M11, M16 1. INTRODUCTION Researches on production technologies, operations and performance reflect the increasing context of industrial competition in the global economic environment. A key objective is the creation of a systematic knowledge base by applying the systemic approach and quantitative analysis, which will lead to a better understanding of fundamental factors, determinants of growth and industrial decline. An example is the Lean method and the Lean manufacturing principles, concepts and principles outlined after the researches on the international automotive industry. * Assoc. Prof., Ph.D., University „Constantin Brâncuşi” of Târgu-Jiu, Romania, amalia_venera@yahoo.com Assoc. Prof., Ph.D., University „Constantin Brâncuşi” of Târgu-Jiu, Romania, cecilia.rabontu@gmail...
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...The Impact of ‘Lean’ The purpose of this module: This module will look at how to manage within a lean environment and what considerations need to be taken account of when making management decisions. We will then look at the impact of lean across several industry sectors and conclude my looking at the way Lean and Six Sigma have become closely integrated. Timing: 60 – 90 minutes Lean Process Management When you start to undertake Lean reviews within an organization you have the opportunity to integrate it into the corporate strategy and long term vision for the business. Agreeing to review all production areas within a business to ensure they are efficient using lean methodology can make a big difference to the way you perform and deliver. Lean Process Management Many organizations use the balanced scorecard to report on their performance. The balanced scorecard reports on performance by four quadrants or areas to demonstrate how the business is moving towards its vision or corporate strategy. These areas are Financial, Customer, internal business processes and learning and growth. Lean has significant overlap with these areas to help develop and achieve the corporate goals. Lean Process Management It focuses on the customer and their values, it measures structured improvements, often with financial values, it puts quality and internal process improvement as a continual cycle and it engages with all employees offering ...
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...Journal of Case Research in Business and Economics Application of Six-Sigma in finance: a case study A. Ansari Seattle University Diane Lockwood Seattle University Emil Thies Zayed University Batoul Modarress Zayed University Jessie Nino Seattle University ABSTRACT In recent years, companies have begun using Six Sigma Methodology to reduce errors, excessive cycle times, inefficient processes, and cost overruns related to financial reporting systems. This paper presents a case study to illustrate the application of Six Sigma Methodology within a finance department. Specifically, the case relates to the Continuing Account Reconciliation Enhancement project undertaken by the finance department of a major U.S. defense contractor. The goal of the project was to streamline and standardize the establishment and maintenance of costing and planning for all business activities within the current financial management process. The Six Sigma implementation resulted in a significant reduction in the average cycle time and cost, per unit of activity, needed to produce the required financial reports. Key Words: Six Sigma, Process Management, Quality Management, Finance Application of Six-Sigma, Page 1 Journal of Case Research in Business and Economics INTRODUCTION In 1987, Motorola developed and organized the Six Sigma process improvement Methodology to achieve “world-class” performance, quality, and total customer satisfaction. Since that time, at least 25% of the Fortune 200, including...
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...Introduction Reinvention and Wipro go hand-in-hand as far as technology and process advancement is concerned. Wipro is a global IT services company that provides Consulting, Business Process Outsourcing, Business Technology Services, Enterprise Application Services, Infrastructure Management, Testing, Product Engineering, Engineering Design and Product Support. Its services are spread across a range of strategic domains. It is the first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. However, when Wipro was formed as a vegetable oil refining company in 1947 the dramatic change in the company’s industry dynamics could only have been predicted considering the fact that it was always reinventing itself. Now, after three decades in the IT industry, backed with unmatched technical expertise and insights, it has maintained the highest levels of compliance and quality that go with the changing times and technologies. Our knowledge investments are backed by years of R&D and have led to the creation of labs and ‘Centers of Excellence’ that have produced innovative solutions. Wipro’s Quality Policy & Quality Management System As the world’s first SEI CMM Level 5 company, Wipro endeavors to deliver reliability and perfection to customers by maintaining high standards in service offerings and products, as well as internal processes and people management. It believes that business success and market leadership...
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...Lean Enterprise Organization Application ISCOM472 – Lean Enterprise January 25, 2016 Describe two core elements of Lean Enterprise that can be used to improve your organization Every organization can benefit from all five of the lean enterprise principles. The two core elements that I selected from Lean Enterprise that can be used to improve the salon at which I work are: 1) identifying value from the client’s perspective, and 2) mapping the value of stream for our services. It is imperative that we listen to our clients and pay attention to what they consider important, if we would like to retain them. The majority of our customers are pleased with our services and prices. Given this fact, I still believe that if we survey them, we might find that there are additional value-added services that they would appreciate which would make them more likely to remain loyal to us. Likewise, if we identify all of the steps in the value stream for our services and products, I am sure that we would find areas that do not create value for our clients or our organization. These areas can be streamlined or eliminated in order to give our clients the most pleasant experience from the moment they book their appointments until they leave the salon with their hair looking beautiful and their purchase of professional retail product in hand. Compare and contrast Six Sigma and TQM to Lean Enterprise I chose to compare and contrast Lean Enterprise with Six Sigma and TQM because although the...
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