...Step 1: Purpose and Scope of Study The scope and purpose of the integrated case study for the Bandon Group, Inc., is to determine how Information Technology (IT) can best support the overall mission, goals and objectives of the corporation. The motivation for the information systems study is to analysis the current information systems environment, assess problems and to evaluate the feasibility of implementing an ERP solutions, including SAP and the administrative information systems of Oracle ERP. The Bandon Group is a family owned office machine distributor, with four decentralized divisions in four different markets in the western United States, Portland, Oregon; Phoenix, Arizona; Salt Lake City, Utah; and Denver, Colorado (Sumner, 2005). The Bandon Group objective is to provide high quality equipment, excellent customer service, and excellent sales organization professional service organization at cost-effective prices. The Bandon Group initially distributed office machine such as copiers, electronic printers and faxes, but because of their exceptional growth in sales, reputation for quality and superior service, they began expanding into information systems consulting, digital imaging, color graphics, document outsourcing and management services. By 1994, the Bandon Group had outgrown its information systems and customers were requesting more streamlined operations such as web-based interface online meter readings, online invoicing, and e-business solutions....
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...Bandon Group, Inc Read the Bandon Group Inc. Case study. Complete the tasks listed under “Things to do” below. Bandon Group, Inc. Strategy Documentation Things to Do Purpose and Scope of Study (Step 1) Purpose and scope of the MIS study Document High-Level Business Direction (Step 2) Executive Management Interviews Write a summary of major problems and opportunities defined by management. Focus on “common” problems/opportunities. Identify Key Information Needs and Measures (Step 3) Matrix: Goals, Critical Success Factors, Measures, IT Needs Write a summary of “common” or “shared” CSFs, measures, IT needs. Determine Detailed Business Requirements (Step 4) Interview findings: Problems, Goals/opportunities, IT needs, Priorities Write a summary of “common” or “shared” priorities. Document Current IT Situation—Internal (Step 5) IT infrastructure Document Current IT Situation—External (Step 6) Collect information on what competitors are doing with IT. Review competitive dealer web sites to determine what web-based services are offered (service call entry, meter reading submission, supply ordering). Determine Gap between Current IT Situation and Desired IT Direction (step 7) List of IT priorities Identify “common” IT priorities among divisions by completing the chart. Determine Feasibility of an ERP System (Step 8) Web-based resources on ERP and CRM; Articles in trade publications; Vendor resources. See “Further Notes” below.* Write a recommendation...
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...Bandon Group, Inc Case Study Steven C. Young Professor Stephen Huber Strayer University CS 511 Enterprise Resource Planning October 23, 2014 Bandon Group, Inc p.1 Abstract Brandon Group is a family owned distributor of copiers, electronic printers, faxes, and other office equipment. The company was started by Bud Brandon in 1953 and he passed away in 1972 leaving his two sons Ed and Steve to continue to run the business who decided on the growth of the business by acquiring more dealerships. By 1995 Bandon had acquired enough dealerships and had four divisions in the western U.S. (Portland , Oregon, Phoenix, Arizona, Salt Lake City, Utah, and Denver, Colorado), the corporate headquarters located in Arizona. Ed and Steve Bandon (co-owners of Bandon Group Inc) decided it was time to do an information systems study to better help the organization. Identify the purpose and scope of study The purpose and scope of the study of information systems was to conduct a thorough investigation into information systems to determine how Information Technology can best be used to meet the overall mission, goals and objectives of the organization over the next 3-5 years. Information management systems are set up and designed to collect, store, and process business information and provide it to the business for the personnel who make the big decisions in a format they can use to design...
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...SAP R/3, configured and with master data. Background Info on the Organization and scope of study Bandon Group is a family owned office machine distributor, with decentralised divisions in Portland, Phoenix, Salt Lake City and Utah. Its key client base lies in mid market organisations, providing high quality equipment and superior customer service at competitive prices. Although the traditional line of business at Bandon Group has been within office equipment such as copiers, printers, photocopiers and faxes, Bandon Group is expanding into information systems consulting, document outsourcing, colour graphics and document management services. The company has experienced exceptional growth over the past decade due to their good reputation, however have found that their information systems no longer support their current and future requirements. Customers of Bandon Group have requested more streamlined operations such as web enabled services online meter readings, online invoicing and e-business solutions. There have also been difficulties with sales as the sales prospecting database is not integrated with the operations administrative database (OMD), making it hard for Bandon Group to examine the needs of their customers. In addition, the administrative database was not built with a relational database, which makes ad hoc querying difficult. Competitors of Bandon Group have been implementing enterprise resource planning systems to achieve their goals. The scope of this...
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...Introduction The Bandon Group is a family owned distributor of copiers, electronic printers, faxes and other office equipment who provides high quality equipment and superior customer service at cost effective prices. Their continued success, beginning in 1972, led them to expand into information systems consulting, document outsourcing, and document management services, by 1994. After experiencing exponential growth due to their good reputation, they found that they had outgrown their current information systems. Customers began to request web enabled services, such as online meter readings and e-business solutions. There were also difficulties with the sales prospecting database, as it was not integrated with the operations administrative database (OMD), which made it difficult for Bandon Group to address the needs of their customers. Furthermore, OMD was not built with the relational database making ad hoc querying and reporting difficult for managers. Scope and Purpose The scope of this study is to examine the feasibility of incorporating an enterprise resource planning (ERP) system or a customer relationship management (CRP) system at Bandon Group. The overall benefit of the study was to assure that IT plans support future business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals to make accurate determinations, and present closer integrations of like systems and networks while...
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...Case Study 2 Assignment Bandon Group, Inc Read the Bandon Group Inc. Case study. Complete the tasks listed under “Things to do” below. Bandon Group, Inc. |Strategy |Documentation |Things to Do | |Purpose and Scope of Study|Purpose and scope of the | | |(Step 1) |MIS study | | |Document High-Level |Executive Management |Write a summary of major problems and| |Business Direction |Interviews |opportunities defined by management. | |(Step 2) | |Focus on “common” | | | |problems/opportunities. | |Identify Key Information |Matrix: Goals, Critical |Write a summary of “common” or | |Needs and Measures |Success Factors, Measures, |“shared” CSFs, measures, IT needs. | |(Step 3) |IT Needs | | |Determine Detailed |Interview findings: |Write a summary of “common” or | |Business Requirements |Problems, |“shared” priorities. | |(Step 4) |Goals/opportunities, IT | | | |needs, Priorities | ...
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...Bandon Group Case Study 2AbstractEnterprise Resource Planning (ERP) systems have become an actual standard for integrating business functions. However, a clear question arises; if every business is using the identical self-styled Vanilla software, what happens to the economic benefit from implementing Information Technology (IT) systems? While for some organizations, ERPs have become just a requirement for leading business, others want to abuse them to beat their competitors. A framework summarizing feasibility and design issues will be the focus of this paper. Bandon Group Case Study 3IntroductionAn Enterprise Resource Planning (ERP) system is multi-module transaction-based application software that helps organizations to manage the vital parts of the business. While ERP systems are often the preferred solution, many of the legacy systems they replaced offered a great deal of value from their unique, bespoke features (Holland, 1999). While there has been extensive research on the issues concerning implementing these systems and achieving the promised benefits, less research has been done on ERP system in relation to competitive advantage (Holland, 1999).Determine the feasibility of an ERP system ERP system has proved to be a very in-built application able to promote their business quicker. ERP software comes with insightful devices that offer a huge advantage in making the most of the efficiency of the organization activities across the entire organization. ERP software can...
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...Integrated Case Study: The Bandon Group INC. Sunday July 7, 2013 STRAYER UNIVERSITY Introduction The Bandon Group, Inc. is a successful company in the copier industry. The company has four different successful divisions. However, each division has its own information technology strategy. This places the company at a disadvantage to compete with competitors as well as grow as a company. The current information technology strategy is identified as well as the standard practices by their competitors. The limitations of Bandon Group are also identified as well as the direction they will like to grow into. Step 1 - Purpose and Scope of the Study The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use. Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012). Users expect to receive customized experiences based on their unique requirements. Currently Bandon has decentralized divisions around the country supported by a centralized IT infrastructure. The purpose of the study is to identify how Bandon Group can build a more integrated...
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...title: Enterprise Resource Planning Words: 5023 Information Systems Study For Bandon Group Inc. 1. Introductions Bandon Group is a family owned distributor of office equipment. It is famous for its good customer service, technical support, and innovative products, and excellent in providing products with quality and services at cost-effective price. The Group now has four divisions, and they decentralize to meet the different needs of their local markets. Corporate headquarters handles the central administrations and information systems support. The primary objective of Bandon Group is to generate 10% profit for the reinvestment. They hope to establish excellent sales organization and professional service organization. To achieve these goals, Bandon Group has taken many measures. As to the information systems, they have administrative information systems, most of which are generic, and in which the meter click billing software unique for industries. However, the legacy system can not satisfy its growth and expansion now. Their director of information technology has searched for commercial off-the shelf package to support the administrative information system, and selected OMD. The OMD system supports meter-based billing, and has Web-based interface. However, it is not built with relational database, which makes the ad hoc difficult. Sales tools of Bandon Group such as sales prospecting still have many problems to be solved. The current information...
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...Integrated Case Study: Bandon Group Inc. Monique Davis Strayer University Dr. Stephen Huber 1-20-13 The Bandon Group Inc. is a family own company that is a distributor of copiers, electronic printers, faxes and other equipment. The company’s competition includes IBM and Xerox. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). After the company was split into four division each division has tried different ways to determine how Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems but was unsuccessful and cause errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the case study, Bandon Group Inc. is to figure out a way that Information Technology can overall support the companies mission, goal, objectives, and opportunities. Changes need to be made to both the internal and external factors of the company. The company needs to find a ERP system that will be able to improve the...
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...Integrated Case Study: Bandon Group, In CIS 511 Enterprise Resource Planning Oscar A Vasquez Calis March 11, 2015 Dr. Stephen Huber, PhD The Bandon Group Bandon Group, Inc. is currently attempting to discover how Information Technology can better support the overall missions, goals, and objectives of the organization. Data is not currently integrated across the various divisions, which causes a duplication of effort, sub optimized effort and additional expense to the organization (Summer, 2005). Bandon Group, Inc. has a relatively small lnformation Technology department. With the range of various technical solutions that have been implemented across the divisions it has become very difficult to provide data migrations, network support, technical support, and training. Management has also determined that technical solutions need to be implemented in order to stay competitive. Several of their competitors have implemented ERP with integrated CRM solutions. Additionally their competitors have begun to implement eBusiness solutions which allow for web based supply ordering, service call entry and meter click reporting. The current technological environment of Bandon Group, Inc. is severely fragmented, which makes it virtually impossible to migrate towards an eBusiness solution (Summer, 2005). Step 8: Determine feasibility of an ERP system An ERP system facilitates database control in a company, which allows the data transfer process to be uniform and united...
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...CIS 511 Assignment # 1 Integrated Case Study: Bandon Group, Inc. Prof : STEPHEN HUBER Student : Karmon Jeneka Date : July 17, 2014 The Purpose and Scope Of Study: To determine the major initiative that evaluate organization and business management accomplish over time to move the company from the current situation to the development of an integrated information management strategy that will enable the organization to achieve it business objectives. This require investigation within the business and its needs, a good word about the use of SAP along with supported foundation and a comprehensible working model of SAP, configured and with master data. According to Sumner the overall scope or benefit of the study was to assure that IT plans support business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals can make determinations, conveys the overall direction of data use and management throughout the business, present closer integration of like systems and networks while decentralizing at the same time technology and operational activities. The offer of guidance in choosing vendors for workstation-based solutions along with network and web-based solutions to problems as well as offering framework for using IT to gain a strategic improvement. Document high-level business direction: The high-level business direction as defined by executive management interviews discovered that...
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...Feasibility Report of Adopting an ERP2 System The family owned Bandon Group started as a distributor of office equipment. Growing by acquiring additional dealerships, it has already had four divisions in the western U.S. Portland, Phoenix, Salt Lake City and Denver with headquarters in Phoenix. The general objective of Bandon Divisions is to provide office information systems and offer value-added services and technology integration according to the specific needs of their customers in particular markets. Bandon Group targets at mid-market companies by offering mid-tier equipment at reasonable prices and they have earned a good reputation through their quality-manufactured products with at cost-effective prices. With the continuous development of Bandon Group, a commercial off-the shelf package is in need to support administrative information systems of Bandon Group, so Office Machines Dealership (OMD), which supports the meter-based billing application, is adopted. By 2010, the four divisions were connected to the central OMD system, but data migration was hard to achieve due to its lack of flexibility. Under the decentralized sales strategy, divisions begin to adopt different sales tools to boost their sales volume in their respective market. Although Pivotal, a sale prospecting system was introduced to all of the divisions, it was used to a varying degree and worked for various purposes. For example, at Bandon Phoenix, Pivotal applications enable sales forecasting, customer...
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...Integrated Case Study: Bandon Group Inc. John Wilson Dr. Ashley Johnson 7/31/13 The Bandon Group was founded in 1953, and is still a family own company that is a distributor of copiers, electronic printers, faxes and other equipment for mid market companies. The company’s has effectively competed with IBM and Xerox by offering mid tier equipment at competitive prices. Bandon Inc. has four divisions located in the western parts of the United States in states such as Salt Lake City, Arizona, Denver and Portland, where their corporate head quarters is located in Arizona (Sumner, 2005). Over time the Bandon Company’s sales became successful which allowed growth. Since splitting into four divisions, each division has tried different attempts to determine how a new Information Technology can improve the overall needs of the company. Each division attempted many different ways to implement its own Information Technology systems that the whole company could benefit from. The attempts were unsuccessful and caused errors with duplication, migration, data migration, technical support and training for four sales prospects and CRM solutions. Because of this it put the company at a disadvantage not allowing them to compete with the competition (Sumner, 2005). Step 1: Purpose and Scope of Study The purpose and scope of the Bandon Group Inc. case study is to identify a way that...
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...identifying the problems and issues that the Brandon Group is having internally with their ERP and CRM systems. The Brandon Group needs to find a way to have consistency among their regional offices. They had tried different scenarios with varying results. This study focuses on the current systems that the Brandon Group uses and what other options are available to the company. The main objective of the study is to find a solution for the Brandon Groups administrative solutions that can work across the regional offices that they have. This study aims to help management within the Brandon Group make an informed decision on whether to purchase a commercial ERP and CRM system. This study will also provide a source of information on the ERP and CRM systems that a currently in the market. This study will attempt to provide the Brandon Group with alternative solutions that are in the market. The current situation will be analyze to keep the Brandon Group as one of the best companies at providing service for mid-level clients. The study will attempt to identify the constraints and challenges that have impeded the Brandon Group. I will attempt to develop a strategy to implement a new ERP system. The purpose will also be to look into other opportunities that the ERP systems can provide to be more efficient in the business practices of the Brandon Group. Document high-level business direction Bud Bandon built a distribution company that focused on customer...
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