...Communication Skills Courses are an integral part of professional education these days. Communication is the life-blood of any organisation in today’s competitive world. The more effective the communication is in an organisation, the more productive it becomes. But communication skills courses are unable to deliver what is expected. This inference is made out of reading many research papers and articles in the area. Almost every research points out gaps between the objectives of these courses and the actual delivery. When the students of some of the professional colleges in NCR were asked about the reasons and their expectations from these courses, 36 per cent students wanted these courses to focus more on improving listening skills, almost...
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...BUSINESS COMMUNICATION ASSIGNMENT:Topic: Importance of Communication Skills in Personal and Professional LifeIntroductionCommunication is simply the act of transferring information from one place to another, whether this be vocally (using voice) written (using printed or digital media such as books, magazines, websites or emails) visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures or tone and pitch of voice). How well this information can be transmitted and received is a measure of how good our communication skills are.Most humans communicate from the moment of birth. Listening, an important part of the communication process, may begin to occur in the womb, according to some studies. Communication is essential to establishing relationships with family, friends and community members. Communication is essential to the process of obtaining and keeping employment; and is the mainstay of politics and diplomacy. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.Observers are able to judge the speaker’s characteristics and evaluate his capabilities through communication. For example in a job interview...
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...Contents What transferable skills should students develop during their time at university? 1 1. Introduction 1 2. Research Objectives 1 3. Summary of Findings 2 4. Commentary on findings 2 Oral Communication 2 Fluency in a Second Language 3 Presentation skills and time management 3 Skills considered of least importance 3 5. Recommendations 3 What transferable skills should students develop during their time at university? 1. Introduction Transferable skills can be described as ‘skills developed in one situation which can be transferred to another situation’ e.g. problem-solving, decision-making, or communication skills. These skills are also known as ‘soft skills’, ‘key skills’ or ‘generic skills’ and are essential in all areas of life, not just in learning or work situations. In recent years Higher Education institutions have begun to identify particular transferable skills they wish their own graduates to develop during their time in third-level education. However, an essential part of identifying important skills for students to develop is to seek the opinions of students themselves. The focus of this HEA-funded project is on modern language students. Hence this survey was conducted with this student cohort only, rather than with a cross-section of the student body. Most surveys undertaken to ascertain students’ opinions on the important transferable skills for them to develop, have been surveys of diverse student populations. It is interesting to note that...
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...Chapter 1 The Problem and Its Settings Introduction Competence is defined as the skills, knowledge and other attributes that lead to success in a chosen area. One of the major factors for students to ponder upon after graduation in college is whether they became competent to the different challenges of the global market. Acquiring techniques or knowledge for new trends is a head start for being a competent employee which can be learned through quality education. Job qualification for Hotel industry is essential in finding a competitive work in the Philippines or even in other countries. Due to the rampant growth in hospitality industry, there has been a major concern for the Hotel and Restaurant Management students to be highly competitive or highly qualified in terms of hotel and restaurant preferences and standards. The job market in the hospitality industry is very competitive, employers will always want new graduates who are ready to “jump in” and start working immediately. Equipped with knowledge on the new trends for today’s hospitality industry, in order to be competitive in this market, newly graduates must possess the maximum skills required to perform efficiently and effectively in the hospitality industry. Industry professionals often claim that what educators teach in the classroom is out dated (Kang, Wu, & Gould, 2005). Technology, the workforce, hospitality and tourism products, and customers are constantly changing. As a result, relevant competencies...
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...Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) speaking to others. E) none of the above. Answer: A Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process. Diff: 2 Page Ref: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning Outcome:...
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...Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) speaking to others. E) none of the above. Answer: A Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process. Diff: 2 Page Ref: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: Concept Objective: 2 AACSB: Communication Abilities Learning...
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...unawareness of the importance of written communication 2 2.2. Employee’s lack of writing skills 2 2.3. Frequently used writing skill in workplace 3 3. Conclusions 4 4. Recommendations 4 4.1. Writing courses for employees: 4 4.2. Incentives to practice good writing skills 5 4.3. Require employees to constantly apply writing skills 5 5. Appendix 6 Executive summary Expanding to the international level is a big change and Golden Clothes Asia (GCA) will need to adapt to these changes to be successful. Although GCA’s informal style of communication works on the local level, it will not translate well to the international context. Thus, a study has been undertaken to highlight the importance of writing skills in the workplace to GCA staff and recommended solutions for the problem. Research data was gathered through: (1) a survey of fifty GCA employees, and (2) interviews and focus group discussions with six personnel in the company. From the survey results and focus group discussions, it has been found that a significant percentage of the GCA employees believed that professional writing skills were not important and the employees did not have adequate skills in written communication. This situation may result from the fact that employees are used to the informal communication method with local customers and not with international clients. Thus, an education on this subject is required. Without improvement in written communication, future...
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...Importance of Writing and Communication Abstract From a business’s point of view having the ability to write and communicate well is a fundamental attribute one must have in order to move forward. Writing intellectually and reading will ultimately equip an individual with the communication skills one needs to participate effectively amongst their peers. Your writing will reveal to the readers who you are and how much pride you take in your work. It will be foretelling about your educational background and even your level of business expertise. By developing your writing skills early in life, this can help you enhance your ability to solve problems and think critically. It is very important to use correct grammar as well as spelling as this will say many things about your character. Communicating impeccably during an interview helps sell yourself and present to the potential employer what type of conversationalist you will be and how well you will be understood by your coworkers and management. Importance of Writing and Communication Especially in the over stimulating technological world we live in I feel that it is extremely important to hold on to our writing and communicating abilities. We are no longer following the regulations of proper writing and communication. People now are failing to use correct verbiage and punctuation due to the auto correction of everything option. Today, technology has constructed numerous principles of writing that is simply attainable;...
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...P2 & M2: Description and assessment of main employability, personal and communication skills……………………………………………………………………………………………… Employability Skills: Employability Skills | How does this relate to the job description | How will this help the person and the business to be successful | Rate on a scale of (1-not important, 6 – very important) | Justification of the importance of the skills | Verbal communication-able to express your ideas clearly and confidently in speech | | The Person It helps you to shows yourself to the business. It also helps you to communicate effectively to individuals such as colleague or supervisor. The Business You are able to share your ideas with the business to make recommendation to help business make improvements. | 6 | It is very important for a person to have verbal communication. We use verbal communication to inform, whether it is to inform others of our needs or to impart knowledge. And verbal communication helps us to correct the wrongs, to avoid the mistake. | Teamwork- work confidently within a group | | The Person Teamwork helps individuals to work as a group instead of work alone. If you find out difficult with your task, then you can ask you teammate to helps you. The Business Work as a team would help the business achieve the overall goals in order to complete task efficiently and quickly. | 6 | A team that works well together understands...
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...Why Communication Education is important: The Centrality of the Discipline in the 21st Century. Communication is an important aspect of our lives. It is hard to imagine a life where there is absolutely no communication. In this article we can see that thematic analysis of journal and newspaper articles, reports, and surveys provide evidence of the centrality of communication in developing the whole person, improving the educational enterprise, being a responsible social and cultural participant in the world, succeeding in one’s career and in business, enhancing organizational processes and organizational life, and, addressing several emerging concerns in the 21st century including health communication, crisis communication, and crime and policing. This article helps us understand how people use messages to generate meaning within and across various contexts, cultures, channels, and media. It also talks about the content and importance of each of six themes which provide evidence of the importance of communication instruction in the 21st century. Communication is important in the 21st century because it allows people to share ideas, interests, and develop relationships. We learn that while humans are born with the ability to vocalize, they are not born with a full accoutrement of the knowledge, attitudes, and skills that constitute communication competence. The ability to communicate effectively and appropriately is learned and should be taught. The...
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...coverage, acceptability, and coverage changes. Their analysis is based upon risk, guidelines, and other criteria. Specific Tasks 1. Evaluates compliance with established policies by determining if an applicant is eligible for insurance coverage. A. Task Dimension: Analysis KSAOs | Importance to Tasks (1-5 Rating) | 1. Knowledge of underwriting operations. | 4.9 | 2. Knowledge of underwriting and state-specific practices. | 4.1 | 3. Ability to match policy rating with office guidelines. | 4.0 | 4. Ability to read and interpret laws and guidelines. | 5.0 | 5. Skill in determining acceptable and non-acceptable risks. | 5.0 | 6. Ability to interpret and implement loss-control guidelines. | 4.4 | 2. Supports underwriting practices for enterprise locations by formulating policies for the underwriting process. A. Task Dimension: Analysis B. Task Dimension: Calculations KSAOs | Importance to Tasks (1-5 Rating) | 1. Knowledge of underwriting operations. | 4.9 | 2. Knowledge of underwriting and state-specific practices. | 4.1 | 3. Ability to match policy rating with office guidelines. | 4.0 | 4. Ability to read and interpret laws and guidelines. | 5.0 | 5. Skill in...
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...Let’s Talk! A Communication Proposal COM425: Communication in Organizations Instructor: Terry Moser March 3, 2014 There are many concepts of communication that must happen within the workplace. In this paper, I will discuss a few concepts that I feel are the most important for successful communication within an organizational setting. I will discuss how to practice active listening, the importance of organizational culture, how to resolve conflict, and the process of formal and informal communication. I will address why they are necessary for successful communication and how best to implement them within your organization. I. Topic Sentence #1 Active listening is a communication skill that facilitates understanding, comprehension and compassion between people. Good listeners actively process information, make comments and ask questions. They engage in conversation and purposeful in listening, therefore creating opportunities that improve relationships, cooperation and solve problems. Supporting Evidence Active listening is important in all situations where people are communicating with each other. According to the National Communication Association, “Effective communication is critical to achieving high quality personal and work relationships” A. Explanation Some people may think that hearing what the other person is saying is enough, but just hearing a person does not guarantee that the person’s message is being interpreted as they intend it. The keyword is...
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...Communication is an important facet of life. Communication skills are essential in all spheres of life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report, getting across the point effectively is what matters. The success of an endeavour hinges on the ability to communicate effectively in today's fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. Effectively communication centers round the usage of words, speed of delivery of words, pitch modulation and body language. Using the right tools to communicate the right messages at the right time can salvage a crises and motivate people to work towards success. Truly said, communication works but for those who work at it. In the existing globalization scenario, most of the Information Technology, I.T Enabled Services, management institutes, public and private sector, multi-national Companies, Union Public Service Commission, and State Public Service Commission are search for a right and suitable fresher for executive posts. Whatever be the recruiting criteria that I.T, ITES, industry giants had in their agenda, once this was clear a first class degree would not serve the purpose, the candidate have to satisfy the skill sets that the companies were looking for. And unanimously, the skills set that they were looking for communication skills. People in organisations usually spends 75 percent of their daily time...
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...Unit 6 Written Assignment: The importance of developing interpersonal skills It is important to not only develop your interpersonal skills, but be aware of them. Unlike other skill sets, it is likely that you are already in possession of some interpersonal skills. They are important is business, because they determine how interact with people, approach tasks and influence many aspects of our working lives. This is why they are given such high regard in business (Open University , 2013). Listening Listening is regarded as part of a communication. As well as the act of listening, there is also a degree of analysis involved in this skill. In fact, there are five stages to the listening process they are, receiving, understanding, remembering,...
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...The role of communications in business success The importance of effective communication Rudyard Kipling once described words as “the most powerful drug used by mankind.” It is a sentiment with which staff of Levi Strauss can sympathize. Many of them have become members of Toastmasters, a nonprofit organization dedicated to improving communication and public-speaking skills. Levi Stauss is one of a growing band of companies which recognize the importance of effective communication. KPMG Accountants has developed a telephone-skills course for administrative employees. It includes a humorous videotape entitled “Telephone Behavior: the Power and the Perils,” and role playing which allows employees to share positive experiences and frustrations. The course emphasizes the three stages in many telephone conversations – the “verbal handshake,” imparting the message and offering help. Federal Express has improved the selling capabilities of its audit staff by having the sales staff provide them with training. General Electric has developed a three-day class to train auditors to become effective facilitators. And Motorola has a course on dealing with difficult people. It aims to help auditors to handle situations in which the people being audited do not want to hear the recommendations being made. Abstract Research and experience show that employees are most highly motivated and make their greatest contribution to the business when there is full and open communication at the workplace...
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