...Running Head: MIDTERM PROJECT The Reluctant Receptionist Case Study Module 4 Midterm Project Gene Frantz Potomac College Abstract This paper was supposed to be a group project, but there was no participation with other group members so I was given permission by Prof. McKinney to submit this paper as an individual Project. This paper will show why the absence of accurate job information created a problem. It will also show what content should be in a job description for the human resource assistant to prevent future problems. The absence of accurate job information created a problem because there was no written job description. In this case the job description was oral and had nothing to do with the tasks that were to be performed. Virginia was not hired to be receptionist, but was put into the role of relief receptionist. This in turn led to her having to cover whole days when the receptionist was ill. She felt the low-level tasks she was asked to perform did not compare with their degree of knowledge such as her college degree or management concepts. Virginia felt that her job was not significant and she did not feel this job was meaningful. This resulted in lack of motivation and dissatisfaction on Virginia's part. In order to prevent problems, the job description for Human Resource assistance needed to contain the following information. HR job descriptions vary...
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...2.1 How does this case illustrate the lack of HR planning? There exists such shortage: Enterprise wages lower than the industry; no staff to continue training to master the skills of knowledge workers simplification; Enterprise Talent does not improve the program, only a few craftsmen rely on a single deposit, no long-term goals, result in loss of job-hopping time who could not make up time. Then the enterprise is not enough. And because the internal candidates to choose from, need to external looking for suitable candidate, which requires prediction feasibility of the external recruit candidates, also need to consider the overall economy and unemployment. And the region’s unemployment rate is low, personnel recruiting difficulty bigger, which requires enterprises to formulate an effective staff recruitment plan, and this plan with enterprise’s strategic planning to consistent. 2.2What approaches could be used to recruit mechanics? We can take the following measures: a) Associated with employment agencies, they can effectively will qualified job seekers and open position relates in together, the enterprises to acquire more about convenience talent maker information. b) The college cooperation with related, the enterprise to provide employment opportunities, graduates of this way, both can satisfy demand, resource is also effectively use. c) Many enterprises to jointly held by the recruitment can work in a short time, and attracts a large job seekers unit hire...
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...is sorely needed. To assist you in preparing a plan of action that will help his dental practice regain financial stability, Dr. Jones has made available the financial information describing a typical month in the following table. [pic] .:. Benefits include Dr. Jones’s share of social security and a health insurance premium for all employees. Although all revenues billed in a month are not collected, the cash flowing into the business is approximately equal to the month’s billings because of collections from prior months. The dental office is open Monday through Thursday from 8:30 a.m. to 4:00 p.m. and on Friday from 8:30 a.m. to 12:30 p.m. A total of 32 hours are worked each week. Additional hours could be worked, but Dr. Jones is reluctant to do so because of other personal endeavors that he enjoys. Dr. Jones has...
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...Communication Opinion Wanda Juhl HCS/320 November 13, 2012 Patricia Bird Communication Opinion Introduction Effective communication skills are vital in people’s personal life and in their professional lives. Communication is even more important when conversing with a patient regarding his or her health problems. Words are not the only manner in which we communicate. Successful communication starts as soon as a patient walks in the door, patients should be treated with respect, kindness, and consideration from everyone in the office from the receptionist, nurse, and the doctor. If health care providers cannot communicate and make their patients feel at ease, they will find it difficult to determine what is ailing their patients. Basic elements of communication Du Pré (2005) stated, “Communication is the process of understanding and sharing meaning.” When communicating we have to keep in mind that people are different, and we all come from different backgrounds. We have to try to relate to who the person is, where the person came from or what his or her past experiences were. An excellent communicator tries to relate to the person and understand the person he or she is conversing with. It takes two people to communicate, if two people are not actively involved the result is one person talking and the other listening. Compassion is an element involved in effective communication. When people believe the person is compassionate toward...
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...Communication Opinion Paper Maria G. Sanchez HCS/320 May 12, 2014 James Mopsikoff Communication Opinion Paper Communication plays an important role in the success of every professional and personal relationship we encounter in our daily lives. There are different types of communication; regular communication, effective communication, health care communication, and many more. However it is up to us to know when and what type of communication to use in order to convey the information properly. In our text, Communicating in the Workplace, according to Cheesebro, O’Connor, Rios (2010), “Communication is sometimes defined as the process of sending and receiving messages.” (Ch. 1). To further more the definition communication is the process in which one is sharing information, thoughts, and feelings between people either by speaking, writing, gestures, signals, or body language. Sometimes getting an idea across to the receiver of the communication can be compromised when communication barriers come into play. Some of these barriers may include different languages, disability, cultural, mental health, or cognitive ability. It is an essential element of basic communication to have the necessary skills to be able to smooth the relations with other people. How does effective communication incorporate the basic elements of communication? Effective communication is always very important in building positive and trusting relationships with anyone whether it is with a child...
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...with children my age. Concerned, my family relentlessly searched for ways to assist me in becoming a sociable child with a plethora of allies in my elementary world. My grandmother suggested for me to get involved in a local Girl Scout troop. Reluctant and anxious regarding beginning a program I knew nothing about, in addition to meeting girls who I feared would dissect my every move and word I spoke, I agreed to join. Moreover, Girl Scouts taught me an immense variety of subjects, such as how to tie a knot, how to befriend those from various backgrounds, cultures, and religions, even how to recycle paper at home, the organization gave me an open mind and heart. While my time in Girl Scouts lasted five years, I made a discovery during my time in my troop which no one told me or...
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...2007 Technological Change My experience with new technologies has been changed more than I could have ever imagined. Moving away from the ever so convenient typewriter, to the ultra advanced computer and internet system has made an impact on my attitudes, beliefs, and patterns of living. Our attitudes toward the way we go about everyday occurrences have changed to one where we want everything quick and easy. Everyone is looking for the fastest and simplest way to do things. Many people especially those older in age or those with less education are reluctant to deal with a computer at all. They feel that computers are to complex and confusing and feel overloaded when they have to use them. For the most part, people have the attitude that they cannot do the job or school work if there is not a computer around. We have been set into a mode where the old way of doing things is just not good enough. A receptionist at my job who is in her 60’s cringed at the thought of our company moving to an updated way to register patients. She knew why it was needed but no matter how many times we explained it to her she did not want change to and even talked about retiring early to keep from having to do it. This pattern was common when it came to our new computers systems rolling out in all areas that also included doctors, nurses and medical secretaries who felt like they did not want to take time and classes to keep their jobs. Our belief system toward computers and the internet...
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...1.0 Business Description 1.1. General Description of the Service Kids’ Planet will provide the service of only two types – kids may read books of their choices there; on the other hand, they can play several computer games to pass their leisure. The company relies on its trained employees who work to arrange and take care of books, maintain the computers, look after the kids who are their temporary guests and on. The shop will be given a smart and lovely outlook all along with a lavish interior. Walls are pre-planned to be covered with multi-colored wall-papers and other pictures, decorative stuffs along with an outstanding lighting arrangement so that it gets a real kiddy look. This shop will open at 10:00am and close at 8:00pm. The time has been selected concerning the school hours and time for studies for the kids. The second shift (3:00pm – 8:00pm) turns out to be the pick hour. There will be a day off on Tuesday at Kids’ Planet. The services provided by Kids’ Planet: A Well-furnished Library: In the more traditional sense, a library is a collection of books. It can mean the building or room that houses such a collection, literally a collection of useful material for common use. Libraries most often provide a place of silence for studying. Same thing goes for Kids’ Planet. The library will be well furnished with pretty and colorful furniture like book-shelves, small chairs for kids, big square tables, round tables, low tables for keeping books in different manners...
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...ADCP 345 Sections: C, D & E Human Resource Management Course Syllabus Instructor: Jean B. Saulsberry Telephone: (901) 435-1727 (Office) (901) 326-3219 (Cell Phone) E-Mail: jean_saulsberry@loc.edu Textbook: Human Resource Management Authors: Robert L. Mathis & John H. Jackson Edition: 13th ISBN# 978-0538453158 Course Objectives: ➢ Students will learn key Human Resource practices as recruitment, selection, training, compensation, performance appraisals and laws that constrain these practices. ➢ Students will come to understand how these practices can be successfully developed and implemented in the context of today’s environment. ➢ Students will develop an understanding of HR importance to an organization and learn about the manager’s role in the HR process Course Requirements: 1. Please come to class prepared to discuss the chapter readings and present a thorough written brief on the assigned cases. Each case must be at least 1 full page in length (12“font). Case studies must be submitted at the beginning of each class. E-mail copies will not be accepted. These cases will be checked for content, grammar, use of examples and must answer the questions associated with each case. Strong emphasis in grading will be placed on individuality and originality. Questions concerning these papers may be presented to the instructor at any time. 2. Final Exam: Students are expected to choose a topic from the...
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...trainee nurses Rukia and Kath, plus Simon’s wife Anna, who, as a qualified nurse herself, plays an active role part-time. All the nursing staff have to act as receptionists too at times. There are two consulting rooms, one operating theatre /X-ray room, a drugs storeroom, a reception /office area, and a small waiting room. One problem at the current location is that vehicle parking by clients is very difficult in the busy, congested street. Simon is nearing retirement age but does not want to fully retire yet and would like to become part-time, with his son playing a larger role and the practice taking on a younger, more recently qualified vet. Joe is keen to do this but, as we will see below, has more ambitious plans, and if Simon were to agree, there are a number of aspects and activities of the practice that could be altered and improved at the same time. Even though veterinary services can be very expensive, the demand for them in the area is growing quite rapidly, as more people have pets and more people take out insurance for their pets. So the scale of the practice could be increased, with a move to larger purpose-built premises, in a cheaper area of the town. The practice could then have more modern facilities and eg two operating theatres instead of one, but this would require additional vets, nurses and receptionists. It could also have proper parking space for clients. Areas that also need attention are the...
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...Week 4 – Brief Papers Mara Fisher SOC 150 Indiana Wesleyan University March 9, 2014 I have read and understand the plagiarism policy as outlined in the IWU Catalog relating to the IWU Honesty/Cheating Policy. By affixing this statement to the title page of my paper, I certify that I have not cheated or plagiarized in the process of completing this assignment. I also certify that the work submitted is original work specific for this course and to my program. If it is found that cheating and/or plagiarism did take place in the writing of this paper, I understand the possible consequences of the act/s, which could include expulsion from Indiana Wesleyan University. Why I Think Women Are Paid Less From a functionalist perspective, financial inequality for women is a product of the traditional division in human societies. Men tend to take more instrumental (objectively rewarded) tasks such as wage earning and women attend to more expressive (subjectively rewarded) tasks such as those involved in child rearing. While both types of labor are functional for society's survival, the instrumental tasks, which the majority of are held by men, have always been more highly rewarded than the expressive tasks looked after by women. Men and women are taught these traditional roles and have tended to conform to their requirements. Functionalists point out that while gender roles and their accompanying inequalities have changed somewhat in industrialized societies, traditional arrangement...
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...Creating an Innovation Paper Daniel Felock Grand Canyon University: ENT 435 September 14, 2014 Create an Innovation According to merriam-webster.com (2014), an innovation is defined as a new idea, method, or device or the introduction of something new ("Innovation - Definition and More from the Free Merriam-Webster Dictionary," 2014). Innovations have been known to hurt companies, such as “New Coke”. According to Time.com (2014): Marketers should have known — don't mess with consumers' sentimental attachment to a product. Especially when it's 99-year-old Coca-Cola. The "newer, sweeter" version, introduced April 23, 1985, succeeded in blind taste tests but flopped in the real world. Phone calls, letters and rants from Coke die-hards flooded in, and just three months after its debut, New Coke was removed, and the word Classic was added to all Coke cans and bottles to assure consumers they were getting their first love ("New Coke - The 50 Worst Inventions - TIME," 2014). According to cdc.gov (2014), statistics from 2013 have shown a large number of people within age groups that have has a dental checkup within the last year: * Percent of children ages 2-17 with a dental visit in the past year: 82.3% (2012) * Percent of adults ages 18-64 with a dental visit in the past year: 61.6% (2012) * Percent of adults ages 65 and over with a dental visit in the past year: 61.8% (2012) These stats show that there can be a need for a new innovation to help track...
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...Imani Cross I will be examining African American writer Maya Angelou, and her literary work All Gods children need traveling shoes. It’s a story about spending time in Ghana to discover her African ancestry. She covers the harsh realities of the civil Rights Movement, while educating us about key people during that time, while also discussing the history of people that were taken away from their homes. Maya Angelou will always be remembered as a great writer, poet, performer and producer. All Gods Children is an emotional piece that reveals in depth insight of Maya Angelou’s experiences during this time of her life. One of the central themes of All God's Children Need Traveling Shoes is the idea of coming home to a place where one can find unconditional acceptance. For Maya Angelou, this meant finding a place where people did not discriminate against her because of the color of her skin. Although she found herself living in Ghana under accidental circumstances, Ms. Angelou found a place where everyone looked the same and where there was little discrimination against her simply for her skin color. Although Ms. Angelou did run into discrimination on occasion, mostly stemming from the fact that she was American and the Ghanaians had varying degrees of prejudice against her nationality, overall Ms. Angelou felt accepted in Ghana. In addition to finding a lack of discrimination in Ghana, Ms. Angelou also sought a deeper sense of coming home from her adopted country. ` Ms....
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...analyse and review 4 policies that are used in my workplace. For the last two years I have been employed by Irwell Medical Practice as a part time GP Medical Receptionist. This is a large training practice with a patient population of approximately 14,000 patients. I will review the following; * Confidentiality and Data Protection – formal * Chaperone – formal * Dress Code – informal * Mobile Phone Usage – informal The main focus of this report is to discover if these policies enhance or distract the practice from achieving a smooth and efficient working environment for both staff and patients. Confidentiality and Data Protection Policy GP Practices hold information about patients which must be kept private and confidential. All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when someone is at grave risk of serious harm). In some instances patient records can be very sensitive and may contain information concerning third parties. Patients have a right to expect that information about them will be held in confidence by their doctors. Confidentiality is central to trust between doctors and patients. Without assurances about confidentiality, patients may be reluctant to seek medical attention or to give doctors the information they need in order to provide good care. Most patients understand the need for the healthcare...
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...This essay critically examines leadership style and change management strategy in relation to a particular change in clinical practice. The change made in practice was a move from open access at well baby clinic to an appointment system. The effectiveness of the leader will be demonstrated by focusing on the change process, applying leadership theory to the change and its implementation in practice. This essay also identifies implications for practice and developmental needs for the author, the team and the sphere of practice. It begins by outlining policy drivers relating to leadership within the NHS generally and health visiting specifically. It is interesting to note that despite the vast literature on leadership there is very little agreement amongst scholars on the definition of the term (Willcocks 2012; Alimo-Metcalfe and Lawler 2001). Contemporary government policies such as the Health Visitor Implementation plan (GBDH 2011) focus on the desirability of strong leadership to improve the quality of care but are equally vague on defining leadership (Willcocks 2012; Martin and Learmonth 2012). Some authors have found that the term “leader” has merely superseded the terms “administrator” and “manager” within the confines of the NHS (Martin and Learmonth 2012; Sheridan, Rastan and Foulkes 2008; Hodgetts 2012) as it confers an image of “heroism” and, as yet, carries none of the negative connotations associated with administration or management. It has been suggested that leadership...
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