...9-11/4/07 in RoC Going for Gold ~ Best Practices in Ed. & Public Paper # : 07-08 Page- 1 /7 Challenges of Intercultural Management: Change implementation in the context of national culture Prof. Taina Savolainen School of Business, Management and Leadership, University of Joensuu, Finland taina.savolainen@joensuu.fi ABSTRACT This keynote address considers change implementation in the globalizing business environment in the context of culture. Organizations seek ways to cope with new situations in order to survive and be competitive. The primary strategic challenge in multicultural change processes is managing and implementing change successfully. The paper discusses the means of creating readiness for change and challenges they present to intercultural management. Keywords: Change, coping, culture, intercultural, implementation, middle management, readiness 1.0 Introduction Sustaining competitiveness force business organizations to adapt major changes and seek strategies that may be realized in varying, different cultural environments. This presents challenges to multicultural management, in general, and change implementation processes, specifically. Change implementation does no more concern organizational culture only. It is also dependent on understanding different national cultures and having behavioural skills accordingly. Organizations face, thus, constant challenge of change in management (Ascari, Rock & Dutta, 1995). Economic and social forces create a...
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...Global Leadership Skills Global Leadership stands for the cross cultural Leadership abilities. Global Leadership skill means ability to lead the audience of different nationalities, or performing Leadership tasks in verity of countries. As a formal definition of Global Leadership, we can say. “The ability to influence the people, who are dissimilar to the leader and are from different cultural backgrounds, is called Global Leadership” If we come with an example of a global leader, the name of Nelson Mandela come in front. He was able enough to influence the diverse population of South Africa and to eliminate the social injustice from the society. Not only South Africa, but the whole American part of the world attended the influence of his thoughts and now, Mandela is known as a truly global leader. His contribution to the world throughout his 67 years life brought him to The Nobel Peace Prize. The global Leadership includes all the concepts/roles of a good leader, but with more sensitivity. A global leader, being a leader of diverse audience, is supposed to me a multicultural approach person, with a sense of belief and faith of various places, religions, nations and communities. Leadership and Global Leadership Distinguishing the Global Leadership Skills from Leadership Skills is an impossible task, as the Global Skills have been extension of the Leadership Skills. Still, Global Leadership Skills have been an advanced level of the Leadership. In the sonario of MultiNational...
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...Organizational Behavior". Managing People in Organizations Word Count: - 3,488 Executive Summary This paper focuses on how culture has impacts the evolution of silos, their subsequent impact on organizational behavior and outcomes for the institution if they are not eliminated. In a competitive environment it is imperative that organizations be as effective and efficient as possible. When departments exist in silos this hinders cross functionality and synergy due to lack of communication and common goals. This in turn has a negative impact organizational behavior and culture. This report examines University Y a Federal third level Education Institution in the Country X which specializes in providing tertiary education for female Nationals using an American Curriculum. It specifically looks at the evolution of silos within the Finance and Administration units which support the academic mission. There are seven of these units they include Finance, Human Resources, Campus Services, Campus Physical Development, Marketing and Publications, Contracts and Procurement and Computing Services. In addition to exploring how organizational culture influenced the evolution of these silos, it examines the impact of the unique culture of the COUNTRY X and finally what role the leader played in the sustaining of these silos, showing that leadership and culture are closely aligned. It examines the challenge of applying a western business model to a collective society. The data...
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...article: Sexual harassment Sexual harassment is behavior that denigrates or mistreats an individual due to his or her gender, creates an offensive workplace, and interferes with an individual being able to do the job.[17] Teams[edit] Main article: Team Job-related attitudes and emotions[edit] Organizational behavior deals with employee attitudes and feelings. Job satisfaction is the feelings one has about the job or facets of the job, such as pay or supervision[18] Organizational commitment is the extent to which employees feel attachment to their organization.[19] Emotional labor concerns the requirement that employees display certain emotions, like smiling at customers.[20] Leadership[edit] Main article: Leadership There have been a number of approaches and theories that concern leadership. Early theories focused on characteristics of leaders, while later theories focused on leader behavior, and conditions under which...
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...How national culture of Sri Lanka impact on organizational culture and leadership Culture describes our behavior, our thoughts, our religion, our customs and everything in relation to our lives. Sometime it may be tangible and may not be tangible. From childhood culture is attached to our lives. Majority of the people in our country accept this culture without questioning it. As citizens in Sri Lanka we have a unique culture than the other countries. It can be called as “national Culture”. According to Geert Hofsted national culture means collective programming of the minds that distinguishes members of one group or category of people from another. We learn our national culture intentionally or unintentionally in our early childhood. As Sri Lankan people we highly respect others and also respect our family relationships. Especially we respect elder persons in the country. But in western countries they do not think seriously about family relationships. We show our feelings well. We cry when we sad. Laugh when we are happy. But Japanese people do not show their feelings to outside. Majority of the people are Buddhist in our country. Because of that Buddhist culture is embedded to our national culture. In India majority is Hindu people. They are not eating beef. Once Mc Donnels sells beef in India, Indians sued against Mc Donnels. That is to protect their culture. Although western people always try to keep a distance physically when they are talking, we do not have like this...
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...The Alabama Air National Guard is an Air Force resource that supports the active duty military mission as well as working in support of the Governor and state of Alabama. This organization focuses heavily on proper management and leadership to ensure the mission is met as effectively and timely as possible. After approximately three and one-half years in the Air National Guard, every enlisted member is sent to Airman Leadership School to become educated on supervisory and leadership roles that encompass the proper management of people and resources. In Airman Leadership School, Air Force Airmen are taught proper decision making tactics and are given a better idea of how the force structure is run. They are also made aware of their place in the chain of command and the proper use of it. One of the most important parts of the curriculum taught in the school, however, is not only how to be a great supervisor or manager, but also how to become a strong leader. There are blaring differences in managing people and leading them, as explained by the Air Force. Management deals with the proper usage and treatment of people and resources. Proper management could be referred to as the oil in a machine that keeps everything running smoothly. Leadership is most effective approach to managing those people and resources. This approach sounds simple, but is a character trait not commonly found in most individuals. Proper leadership motivates others to complete tasks and perform...
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...And Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Hewlett Packard (HP) is a technology organization that has been around since 1939. They have one hundred and seventy organizations that operate all over the world (Hewlett Packard, 2010). Hewlett Packard explores how technology and the technology’s services can help organizations and people with their problems and challenges. They offer a wide range of the best technology in the world today. This includes desktops, laptops, hand-held’s, and even more. The company believes in having strong ethics and responsibilities (Hewlett Packard, 2010). They take pride in everything they do and only plan on giving their customers the best technology available. Hewlett Packard’s corporate headquarters is located in Palo Alto, California. Hewlett Packard has to have a strong management and leadership team to better serve the company’s customers with the latest technology (Hewlett Packard, 2010). This analysis will explore the difference in management and leadership, how the roles and responsibilities of the organizational leaders and managers play in creating and maintaining a healthy organizational culture, examine the affect of globalization and management across borders, and two strategies that leaders and management can use to create and maintain a healthy organizational culture. Management and Leadership Most people today believe that management and leadership mean...
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...Management and Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Hewlett Packard (HP) is a technology organization that has been around since 1939. They have one hundred and seventy organizations that operate all over the world (Hewlett Packard, 2010). Hewlett Packard explores how technology and the technology’s services can help organizations and people with their problems and challenges. They offer a wide range of the best technology in the world today. This includes desktops, laptops, hand-held’s, and even more. The company believes in having strong ethics and responsibilities (Hewlett Packard, 2010). They take pride in everything they do and only plan on giving their customers the best technology available. Hewlett Packard’s corporate headquarters is located in Palo Alto, California. Hewlett Packard has to have a strong management and leadership team to better serve the company’s customers with the latest technology (Hewlett Packard, 2010). This analysis will explore the difference in management and leadership, how the roles and responsibilities of the organizational leaders and managers play in creating and maintaining a healthy organizational culture, examine the affect of globalization and management across borders, and two strategies that leaders and management can use to create and maintain a healthy organizational culture. Management and Leadership Most people today believe that management and leadership mean the same thing. There...
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...influences on organizational cultures and practices have become a very important research topic in the field of management and organization since the last decades of the 20th century. National culture has been seen as one of the most influential situational factors, which determine organizational phenomena. More recently, after the collapse of socialism, the role of national culture in organizational practices in countries that are in transition is becoming a widely recognized and studied topic. However, empirical studies about cultural influences on organizational subcultures and leadership styles in Ethiopian organizations are not very frequent in contemporary literature. In fact, there are almost no relevant attempts to examine these phenomena. Nevertheless, after democratic political changes in May 1991, we can observe a growing interest in understanding national culture and leadership practices in Ethiopian organizations, as well as in the whole Ethiopian society. Therefore, the main purpose of this assignment paper is to investigate the influence of national culture on organizational culture and practices (subcultures and leadership styles) in Ethiopian organizations. Widely known Geert Hofstede’s value/belief theory of culture (Hofstede, 2001) with its theoretical and methodological premises has been used as a starting point of this assignment. 1 2. 2.1. LITRATURE REVIEW DEFINITION OF CULTURE We must first define and agree on what Culture is before we can deal...
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...The Global Leadership Mindset BY EILEEN M. ROGERS The integration of multiple geographies, cultures, nationalities, ages and styles in enterprises around the world is having an enormous impact on business relationships. Leaders today need a new, specialized set of skills if they are to be successful. 18 Chief Learning Officer • June 2010 • www.clomedia.com ueled by social networks and technology, universal collaboration is becoming a daily business reality. Global data and knowledge are now accessed on devices that people can hold in the palms of their hands. Jim Kouzes, renowned leadership expert, recently described this shift by stating that “while the content of leadership has remained the same over the past 20 years, the context has not.” Leaders striving for success today must be able to master three new levels of competence: • Global business acumen: The new financial, industry, functional and technical skills needed to navigate a market characterized by rapid evolution of business models, markets, products, and mergers and acquisitions. • Global mindset: The capacity to engage in a boundaryless and synthesizing cognitive process that identifies opportunity and innovation in complexity. • Global citizenship: A potent combination of geographic, political, economic, governmental, legal, cultural, technological and environmental savvy that informs business strategy formulation and execution. Global Mindset vs. Global Citizenship A global mindset includes the ability...
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...The purpose of the Baldrige National Quality Program (BNQP) is to provide the educational criterion that contributes to students excelling (Baldrige National Quality Program, 2009-2012). The BNQP is designed to incorporate an ever changing environment where strategy, processes, resources, and engagement are taken into consideration. In order to evaluate performance the BNQP outlines criteria to help educational organizations from elementary school to higher education “Plan-Do-Study-Act”. The BNQP focuses on educational criteria and achieving excellence through the following seven categories, “leadership, strategic planning, customer focus, measurement analysis and knowledge measurement, workforce focus, process management, and finally Results” (Baldrige National Quality Program, 2009-2012). According to Higher Learning Commission, (2011) the purpose of the Academic Quality Improvement Program (AQIP) is to offer an alternate way in which previously accredited colleges or universities can maintain their accreditation and provide an alternate evaluation process. The AQIP focuses on qualitative evaluation of goal-setting, networking, and accountability (Higher Learning Commission, 2011). Leadership and management fit within the BNQP and the AQIP models by leader and manager interchangeably. However, the difference between the two is distinct. The roles and responsibilities of these positions are equally important in ensuring the success of a company. The employee which holds...
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...Leadership styles, entrepreneurial orientation and family business growth in Ghana. The research problem While the number of family business abounds in Ghana, one sees lots of these slowly dying and some going bankrupt (Wolf, 2004). The lack of continuity and growth in family businesses is a major concern because of the primary contributory role that family businesses play in the world economy (Lansberg 1999: 1). It is perceived that entrepreneurial activities in Ghana lack the dynamism and competitive edge of those in more developed countries (Saffu, 2004). One reason that can be advanced is the lack of appropriate leadership style and competencies to manage the family business enterprises in Ghana (Wolf, 2004). Researchers in the fields of organizational behavior and leadership have examined leadership styles and their effects on such variables as job satisfaction, job stress, role conflict, job performance and organizational commitment (Humphreys et al., 2003, MacKenzie et al., 2001 and Stock and Hoyer, 2002), in the context of the North American and other developed countries and has rarely been conducted in emerging economies with different cultural orientation (Fakhrul et al 2011), and the Ghanaian context is no exception in this regard. Globally, there is a dearth of research regarding the influence of leadership styles and entrepreneurial orientation on the growth of service sector businesses including private schools. According to (Kest, 2007) there is a lack...
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...EFFECTIVE TRANSFORMATIONAL LEADERSHIP ACROSS CULTURES: THE ROLE OF CROSS-CULTURAL COMMUNICATION COMPETENCE Dr. Alexi Matveev College of Staten Island New York, NY, USA Dr. Elena Lvina Concordia University Montreal, Quebec, Canada Abstract New theoretical frameworks are needed to better understand effective transformational leadership in different cultural contexts. In this article we illustrate the relationship between transformational leadership and the cross-cultural communication competence frame. We show how national culture orientations and cross-cultural communication competence affect the full range leadership framework and transformational leadership dimensions. Attributes of effective leadership and the choice of communication strategies vary for different cultural contexts; however, the charismatic or value-based leadership dimension contributes the most to universally perceived effective leadership styles. We draw attention to the importance of transformational leadership research utilizing the cross-cultural communication competence construct. Introduction Transformational leaders rely heavily on their rhetorical skills in order to articulate a vision and create meaning for their followers. While the leader's message is important, the process by which it is communicated appears to be just as significant. The communication style is a critical distinguishing factor in whether the leader’s message will be remembered and endorsed. Flauto...
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...EFFECTIVE TRANSFORMATIONAL LEADERSHIP ACROSS CULTURES: THE ROLE OF CROSS-CULTURAL COMMUNICATION COMPETENCE Dr. Alexi Matveev College of Staten Island New York, NY, USA Dr. Elena Lvina Concordia University Montreal, Quebec, Canada Abstract New theoretical frameworks are needed to better understand effective transformational leadership in different cultural contexts. In this article we illustrate the relationship between transformational leadership and the cross-cultural communication competence frame. We show how national culture orientations and cross-cultural communication competence affect the full range leadership framework and transformational leadership dimensions. Attributes of effective leadership and the choice of communication strategies vary for different cultural contexts; however, the charismatic or value-based leadership dimension contributes the most to universally perceived effective leadership styles. We draw attention to the importance of transformational leadership research utilizing the cross-cultural communication competence construct. Introduction Transformational leaders rely heavily on their rhetorical skills in order to articulate a vision and create meaning for their followers. While the leader's message is important, the process by which it is communicated appears to be just as significant. The communication style is a critical distinguishing factor in whether the leader’s message will be remembered and endorsed. Flauto...
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...MANAGERIAL LEADERSHIP AND CULTURAL DIFFERENCES OF EASTERN EUROPEAN ECONOMIES Darryl J, Mitry and Thomas Bradley National University School of Business and Technology http://marketing.byu.edu/htmlpages/ccrs/proceedings99/mitrybradley.htm Key Factors: ~ Global Business, Colliding cultures & Changing Economies ~With the accession of the 21st Century, the developing globalization of business and other expanding pluralistic organizations we need to reconsider the topic of managerial leadership within a much larger perspective than has been the usual practice. Therefore, we offer some observations from empirical research and suggest theoretical directions. We review the subject as it relates to the challenges of transnational business and more specifically with reference to business operations in the emerging and transforming economies of Eastern Europe such as the newly independent regions of the former Soviet Union (FSU). The observed “globalization” of business is the precursor to the growing interdependency of peoples around the world; the development of a “Global Community.” This appears to be an inescapable and major event that is contributing to the dissolution of boundaries between customary disciplines of knowledge, information, technology, countries and peoples around the world. Associated with this phenomenon is an intensifying need to provide a strategic global approach in management education.(Mitry & Thomas, 2000) ~ In the new era of...
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