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Theoretical Change Models

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University of Phoenix Material- HCS/587

Appendix A: Matrix of Theoretical Models

|Theoretical Model |Description of Theoretical Model |Type of health care change situation where model best applies |
|Kotter’s 8-Step Change |The Kotter 8-Step Change model is considered a people-driven approach that helps people to |Kotter’s 8-Step Change Model applies best in implementing a change that is |
|Model |see the reason for change. The theory behind this model is that people change when they are |driven by emotion. In healthcare, improving patient satisfaction is an ideal |
| |shown the truth because this influences their feelings. Emotion is at the heart of change. |objective for using Kotter’s Model. An example of using a change model for |
| |Kotter’s successful change leaders find a problem or a solution to a problem and then show |improving patient satisfaction through decreasing wait times was implemented |
| |people using engaging and compelling situations to change behavior. Each of the 8 |at Family Medicine Clinic’s Pharmacy in Abu Dhabi. While, the objective of |
| |steps/actions is implemented to drive a new behavior. For example, the first step in the |the project was to improve patient satisfaction through improving patient |
| |model is to Create a Sense of Urgency. The result will be s change in behavior where people |waiting time for medications collection it also included improving patient’s |
| |begin expressing to each other that a change is needed. The model enforces the basic needs |knowledge about the pharmacy services. The sense of urgency was created |
|

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