...Chapter 1—Test Bank Career Success Begins With Communication Skills DIFFICULTY (DIF) TYPE OTHER CODES 5 = Most difficult Ap: Application question ANS: Answer 3 = Average difficulty Con: Conceptual question REF: Page Reference 1 = Least difficult Def: Definition OBJ: Chapter Objective NOT: Note (feedback/explanations) AAC: AACSB Competencies Multiple Choice 1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above. ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion ...
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...Chapter 1 Career Success Begins With Communication Skills Multiple Choice 1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above. ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 3. Because the U.S. economy is increasingly _____________ based, education is extremely important. a. politically b. production c. knowledge d. labor ANS: c REF: p. 9 TYPE: Con DIF: 3 TOP: How Does Your Education Affect Your Income? NOT:...
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...Chapter 1—Effective and Ethical Communication at Work MULTIPLE CHOICE 1. Communication skills are |a. |not as important in technical fields. | |b. |critical to effective job placement, performance, career advancement, and organizational success. | |c. |required only for high-level positions. | |d. |not as important in a down economy. | ANS: B | |Feedback | |A |Communication skills are needed in both technical and nontechnical fields. | |B |Surveys of employers consistently show that communication skills are critical to effective job placement, performance,| | |career advancement, and organizational success. | |C |Communication skills are needed at all levels of employment. | |D |Communication skills are especially valuable in a gloomy economy in which hordes of job seekers vie for limited | | |openings. ...
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...83 Short Pass Speed: 78 Long Pass Accuracy: 82 Long Pass Speed: 81 Shot Accuracy: 78 Place Kicking: 74 Swerve: 79 Ball Controll: 83 Weak Foot Accuracy: 5 Weak Foot Frequency: 3 Goal Keeping Skills: 50 SPEED Response: 80 Explosive Power: 84 Dribble Speed: 84 Top Speed: 79 PHISICAL Body Balance: 74 Stamina: 86 Kicking Power: 81 Jump: 76 Injury Tolerance: B RESISTANCE Atk Awareness: 2 Def Awareness: 1 Form: 6 Tenacity: 77 Teamwork: 86 PLAYER INDEX CARDS: P05 - Mazing Run P15 - Free Roaming S02 - Passer S06 - Outside Curve SPECIAL ABILITIES: ★ Dribbling ★ Tactical Dribble ★ Passing ★ Outside MOTION STYLE: Dribble Style: 1 Free Kick Style: 1 Penalty Kick Style: 1 ATTACK / DEFENCE AWARENESS: OFF Club: Chelsea FC Name: Thorgan HAZARD Shirt Name: HAZARD Number: 0 Positions: WF★, SMF, AMF, SS Nationality: Belgian Age: 19 (29/03/1993) Height: 174 cm Weight: 69 kg Foot: R Side: B TECHNIQUE Attack: 68 Defence: 37 Header Accuracy: 68 Dribble Accuracy: 83 Short Pass Accuracy: 77 Short Pass Speed: 75 Long Pass Accuracy: 76 Long Pass Speed: 75 Shot Accuracy: 70 Place Kicking: 70 Swerve: 75 Ball Controll: 82 Weak Foot Accuracy: 5 Weak Foot Frequency: 5 Goal Keeping Skills: 50 SPEED Response: 73 Explosive Power: 84 Dribble Speed: 83 Top Speed: 84 PHISICAL Body Balance: 73 Stamina: 72 Kicking Power: 79 Jump: 70 Injury Tolerance: B RESISTANCE Atk Awareness: 1 Def Awareness: 1 Form:...
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...Chapter 1—Effective and Ethical Communication at Work MULTIPLE CHOICE 1. Communication skills are |a. |not as important in technical fields. | |b. |critical to effective job placement, performance, career advancement, and organizational success. | |c. |required only for high-level positions. | |d. |not as important in a down economy. | ANS: B | |Feedback | |A |Communication skills are needed in both technical and nontechnical fields. | |B |Surveys of employers consistently show that communication skills are critical to effective job placement, performance,| | |career advancement, and organizational success. | |C |Communication skills are needed at all levels of employment. | |D |Communication skills are especially valuable in a gloomy economy in which hordes of job seekers vie for limited | | |openings. ...
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...Robin Hamilton Gen. 105 Professor Hamilton October 26, 2012 Skill Ranking 1. Time Management 6. Financial Management 2. Setting Priorities 7. Research Skills 3. Stress Management 8. Reading Comprehension 4. Understanding Technology 9. Math 5. Communication 10. Proper Etiquette How can you top five ranking skills help you in the classroom environment? * * My first top ranking skill that will help me in the classroom environment is time management. This to me is the most important top ranking skills, because time management is everything. What I mean is that when you are in a classroom environment you have to management your time properly, such like a daily routine so you know that, everyday at that time you are obligated to that time so that you know that part of your day is scheduled for your distance learning. Even though you had a hectic schedule and been busy all day, you know that you manage your time everyday around the same time so you don’t forget. A second top ranking skill is setting priorities, you have to know which of your priorities is first and that they are well taking care of before you can go head and continue with your day. You cannot plan to be in a classroom environment and have a whole bunch of priorities that needs to be taking care of. Priorities are very much important, such as making sure all your errands are done, an important doctor appointment, or taking your child to a very important school event. Priorities...
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...Skills Ranking Top Five Bottom Five 1. Time Management 1. Understanding Technology 2. Setting Priorities 2. Research Skills 3. Stress Management 3. Reading Comprehension 4. Financial Management 4. Math 5. Communication 5. Proper etiquette *How can your top five ranking skills help you in the classroom environment? I think that all five of my skill ranking or goals. I see several of these as goals. Goals are something that you set for yourself and master. First time management is critical in my life as a mother of four, wife, and full time student. Learning how to juggle everything I need as well as what they need can definitely be a challenge sometimes. Learning how to time manage will be essential to my success as a student. I have to understand that my school work needs done along with everything else. I make lists and input everything that I need to remember and plan for. I carry it everywhere with me, and keep me sane some days. This flows right into setting priorities have a certain schedule was necessary in my life before returning to college. Now it is even more appetent that keeping my daily schedule planned will help keep me on top of my school work. I have to learn that certain things like laundry will wait till I am done doing my school work, or that my husband can go to the store instead of me. Doing things on a schedule or at a certain time will also reduce my STRESS, and I will be able to manage it more efficiently...
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...[pic] Faculty of Education and Languages OUMH1103 LEARNING SKILLS FOR OPEN DISTANCE LEARNERS HII KING GUAN 811029135443001 811029135443 0128489981 kingguanhii@yahoo.com Tutor’s name: TING HENG PING E-Tutor’s name: NOORAZAH BT MD NOOR Learning Centre: OUM SIBU JANUARY 2012 Semester Contents 1. Introduction 2 2. Importan skills that employers looking for in the future graduates. 3 2.1. Communication skills 4 2.2. Critical thinking and problem solving skills 5 2.3. Teamworking skills 6 2.4. Lifelong learning and information literacy 7 2.5. Leadership skills 8 3. Suggestions for future graduates, goverment bodies or educational institutions in Malaysia to ensure that future graduates are equipped with skills 9 4. Conclusion 11 References 12 Introduction Malaysia is now a highly motivated developing country with vision to archieve status as developed country. With the mushrooming of the public and private educational institutions in Malaysia, a huge pool of graduates has been created. Obtaining a degree from institute of higher education in local or overseas has become necessary in order to get a good job with nice salary. However, in this challenging world, competition is everywhere. The excerpt from Education Malaysia, (July, 2006) had indicated that unemployment rate in Malaysia seemed to be increasing. One reason for this problem is that the focus...
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...makes a job more enjoyable and productive. Answer: TRUE Page Ref: 4 Objective: 1 Difficulty: Easy Classification: Conceptual 2) Managers play an important role in dealing with various challenges being faced by organizations today. Answer: TRUE Page Ref: 4 Topic: Why Are Managers Important Objective: 1 Difficulty: Easy Classification: Conceptual 3) Today's managers are just as likely to be women as they are men. Answer: TRUE Page Ref: 5 Objective: 2 Difficulty: Easy Classification: Conceptual 4) A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished. Answer: TRUE Page Ref: 5 Topic: Who Are Managers? Objective: 2 Difficulty: Easy Classification: Conceptual 5) A manager's job is all about personal achievement. Answer: FALSE Page Ref: 5 Objective: 2 Difficulty: Easy Classification: Conceptual 6) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers. Answer: TRUE Page Ref: 6 Objective: 2 Difficulty: Easy Classification: Conceptual 7) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. Answer: FALSE Page Ref: 6 Objective: 2 Difficulty: Easy Classification: Conceptual 8) Effectiveness refers to getting the most output from the least amount of input. Answer: FALSE Page Ref: 8 Topic:...
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...interviewed in this Task is Mr. L in Company A which is a large private organisation being the leading insurance marketing firm with headquarters in Canada. As director of marketing, Mr. L operates at top level management where he specialised in direct distribution specialist providing consulting. The second manager is Mr. K from Company B which is Malaysia’s leading construction groups. As construction manager in this large public organisation, Mr. K operates at middle level management as he makes sure that the construction projects are completed on time. These interviews identify how managerial work of these two managers coincides with Fayol’s (1916) managerial functions which describe the four functions of managers (Peterson & Van Fleet, 2004). Moreover, skills proposed by Katz (1974) which examine skills needed at different management levels are also assessed. (Pavett & Lau, 1983) According to Fayol (1916), the four functions of manager include planning, organising, leading and controlling (Lamond, 2004). Under planning function, managers define goals, establish strategies and develop plans to manage the work activities. In the organisation, managers do planning to achieve specific purpose or targets. Based on the interview, Mr. L rated it as ‘4’ which proves that, as a top level manager, he plans strategies to seize the opportunity in the current market. In a multinational company, he analyes various markets to capture the wants of each market and the shares involved...
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...[Type text] AsiaeUniversity Interface Global Education Authorised Centre By N AsiaeUniversity STUDENT’S NAME : ABDUL KADIR AL JAILANI BIN RAMLE I/C NO : 840128-04-5227 PROGRAMME : EXECUTIVE MASTER IN MANAGEMENT CLASS DATE : 27 & 28 FEBRUARY 2016 INTAKE DATE : SEPTEMBER 2015 MODULE : ORGANIZATIONAL BEHAVIOUR TRAINER’S NAME : PN. ZUNAIDAH BINTI ABU HASAN CENTRE : IGE MELAKA OVERALL MARK (Fill up by Trainer) QUESTION 2 3 TOTAL FINAL MARK (40%) [Type text] MARK Contents Question 2 .................................................................................................................. 3 Introduction ............................................................................................................. 3 Objectives ............................................................................................................... 3 Content ................................................................................................................... 3 Conclusion .............................................................................................................. 6 Question 3 .................................................................................................................. 7 Introduction ............................................................................................................. 7 Objectives ...........................................................................................................
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...maintains responsibility for all of e-sonic’s clerical functions. Administrative assistants should possess strong multi-tasking abilities, exemplary inter-personal skills, and the ability to work in a dynamic environment which thrives on change. E-sonic requires their administrative assistants to possess at least a high-school diploma, with some college experience preferred. Experience working in the recording or technology industry is highly desired. (Appendix 2 pg.57) Job Duties An administrative assistant basically: • Answer, screen and transfer inbound phone calls • Receive and direct visitors and clients • General clerical duties including photocopying, fax and mailing • Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors • Resolve administrative problems and inquiries • Open, sort and distribute incoming correspondence Workers Specifications 1. Any one or any combination of the following types of preparation: (a) credit for college training leading to a major or concentration in Business Administration or other fields closely related to executive support functions. (b) two years of work experience as a professional staff member supporting top-level executives in a technology environment. 2. Two years of professional work experience supporting top level executives in addition to the training and experience and experience required in item 1 above. Executive Assistant Job Description Job Summary The executive...
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...boss,2. Follows organizational chain of command. 3. Works within a set organizational structure. 4. Makes most decisions alone, 5. Tries to master one major discipline, 6. Demands long hours and hard work. New manager:: 1. Thinks of self as team leader, coach, consultant, 2.deals with enyone necessary to get the job done, 3. Changes organizational structure in response to market changes (flexible,adaptable). 4.invites others to join in decision making. 5.shares information with others 6. Tries to master broad array of disciplines(subject areas). 7. Demands results from the employees(its not necessarily how long you work, the managers wants to see results. Managerial skills::: Technical skills;; are the skills that have to do with a particular job that you are related. Conceptual skills;;the ability to see the big picture in buss wich means being able to see how the different part of a business interact and depend on each other. Interpersonal skills;;how you communicate with other people. Communication skills;; the way in wich a person is able to send out information to others. Political skills;;being able to efficiently network with other people. Decision making skills;; analyzing different sets of information that a manager is face with and making a decision making a decision baed upon the information that is presented to you. Negotiation skills;; trying to get different groups of people who have different interest in different agendas to reach a compromise.. in a compromise...
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...various kinds of task and he has the power of supervise the employee to achieve the organizational goals & objectives. Various Managerial skills: Robert L Katz identifies three skills of managers:- (1) Technical skill. (2) Human skill. (3) Conceptual skill. Technical skill: Technical skill is the knowledge or ability of managers to use a process, technique, procedure or any specialized activities. Accounts engineers, surgeons all have their technical skills necessary for their respective professions. Most managers especially at the lower level and mid-level need technical skills for effective task performance. Technical skills are important especially for first line managers, who spend much of their time training subordinates &supervising their related problems. Human skill: Knowledge and ability to work with other people effectively to understand other people, to motivate other people both has individuals and groups. Managers spend much of their time interacting with people both inside and outside their organizations. We may recall here Mint berg’s explanation of how top (And middle) managers spend their time: 59 percent in meetings, 6 percent on the phone, and 3 percent no tours. All of these managerial activities involve other people. Human skill includes the ability to work with others ands get co-operation from in the work group. This means, for example, knowing what to do and being communicate...
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...Setting Priorities 2. Financial management 3. Communication 4. Time Management 5. Stress Management 6. Proper etiquette 7. Research skills 8. Understanding technology 9. Reading Comprehension 10. Math How can your top five ranking skills help you in the classroom environment? Well… #1 setting priorities is important because I need to prioritize my class work in order to make good grades #2 Financial Management I need to complete my work in my full time job in order for me to complete my classroom work. #3Communication I need to communication with my instructor and classmate in order to understand what I’m doing in the classroom. #4 Time management I need that both in the classroom, the work place and at home I need this in order for me to be successful in both school and work, insuring I have adequate time for everyone and enough time for my school work. #5 stress management. Having the ability to handle more than I am used to. Learning how to manage and control the stress that comes with school, work and family. What are the consequences of not mastering these top five skills? The consequences of not mastering in these top five skills are not accomplishing my goals, failure in school… not spending time with my family… not giving myself time enough to finish assignments. Not being a good asset to my job. Why did you rank the bottom five skills the way you did? I just feel it’s not that important. And there are ways around these in order...
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