...Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Staff Training: Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk. Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at risk. What...
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...2013 - 2014 [pic] [pic] |Activity Booklet – Assignment 1 | Student: Jordan Stephens | [pic] [pic] [pic] [pic] LO1.1 - Know the different levels of government in the UK P1 - Describe the following bodies involved in governance. Levels of government and their responsibilities: ▪ European Parliament, The European Parliament handles decisions, which would affect the countries, which are members of the EU; these issues include the environment, equal opportunities, transport, consumer rights, movement of the workers and goods, etc. Currently there are 72 members of the UK that get directly elected to become part of the European Parliament and their decisions on the issues that come up within the EU will affect all the 27 members states that are part of the EU if the decision is passed by the EU. Some of these decisions also affect issues involving the public services of the member states of the EU, which could cause a lot of problems if they make a wrong decision since they would have a large uproar on their hands. ▪ Central government, The central government is the main layer of government that operates across the whole of the country; the central government is always located in the centre of the country in that country’s capital city and it handles very specific responsibilities that no other group or government can carry out. Some of these responsibilities...
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...1. What does RAID stand for? Redundant Array of Inexpensive Disks 2. When would we use RAID? RAID allows you to survive a drive loss without data loss and in many cases without any downtime. RAID is also useful if you are having disk IO issues, where applications are waiting on the disk to perform tasks. Going with RAID will provide you additional throughput by allowing you to read and write data from multiple drives instead of a single drive. 3. Define the following types of RAID: RAID 0: Striped Set -- Setup splits data evenly across two or more disks. It is important to note that RAID 0 was not one of the original RAID levels, and is not redundant. If one drive goes down your server will need to be restored from backup. RAID 1: Mirrored Set -- Setup creates an exact copy (or mirror) of data on two or more disks. A typical setup just has two drives that are setup to mirror data. If one drive goes down your server will still be functional until a scheduled drive replacement can be installed. RAID 5: Striped Set with Parity -- Setup uses block-level striping with parity data distributed across all disks in the RAID Array. This means you can have one drive fail and your server will remain functional until a scheduled drive replacement can be installed. RAID 5 also increases read/write speeds while using the available disk space efficiently. RAID 6: Second parity stripe -- The purpose of doing all of the extra math to support this dual parity is that the...
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...Leah Dade Unit 4- Business Communications assignment (P1 M1 D1) Business information is used to pass on important information to people inside or outside the company. Marks and Spencer’s have used business information a lot in their company within the 130 years of existents. In M&S verbal information is used, which is where two or more people communicate face to face in either a formal or in-formal manure. Verbal Communication Verbal or oral communication uses spoken words to communicate a message. When most people think of verbal communication, they think of speaking, but listening is an equally important skill for this type of communication to be successful. Verbal communication is applicable to a wide range of situations, ranging from informal office discussions to public speeches made to thousands of people. Improving M&S’s verbal communication skills can help them to foster better relationships with their co-workers and maintain a large network of contacts that anyone can call on when necessary. Consultants are one group of professionals that need to pay particular attention to this area of communication, as they need to constantly meet with new people and quickly communicate large quantities of important information. Non-Verbal Communication Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously undermine the message contained in your words...
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...M1: Stakeholder Viewpoints and their Influence on Business Aims and Objectives In this assignment I will be looking at the different stakeholder viewpoints and I will also be looking at their influence on businesses aims and objectives. So first of all I will state what stakeholder it is, then I will outline the viewpoint of the stakeholder and then I will look at the list of aims and objectives of a business and then I will evaluate which aims and objectives were created to serve this stakeholder. Aims and Objectives: Tesco * Offering customers the best value for money and the most competitive prices. * Meeting the needs of customers by constantly seeking, and acting on, their opinions regarding innovation, product quality, choice, store facilities and service. * Providing shareholders with progressive returns on their investment improving profitability through investment in efficient stores and distribution depots, in productivity improvements and in new technology. * Developing the talents of its people through sound management and training practices, while rewarding them fairly with equal opportunities for all. * Working closely with suppliers to build long term business relationships based on strict quality and price criteria. * Participating in the formulation of national food industry policies on key issues such as health, nutrition, hygiene, safety and animal welfare. * Supporting the well-being of the community and the protection of the...
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...Stakeholder rank of importance | Business | | Costa coffee | The dogs trust | 1st | Customers – customers are the people who buy products/services from a business. Customers are interested in the business because they are the ones who use the products/service which it provides. I think the customers are the most important stakeholders for costa as without the customers they would make no money and the business would shut down. Therefore costa has to keep regular customers happy at all times so they return and also try to bring in new customers or there is no point in the business existing. | Customers – customers are the people who buy products/services from a business. customers are affected by the business as they are the ones who are helped by the charity, and the reason the charity started up. I put this group first as if the group didn’t exist neither would the company as a company revolves around its customers and if there were no customers to use the service there would be no business. | 2nd | Owners – owners are stakeholders because it is their business which they have invested money and time into so they want it to be successful and make a large profit. They are important because they are the ones who set up and invested the most money into the business. They would probably have the highest level of interest in the business as they want it to make as much profit as possible because the more money the business makes the more money they will earn. | Local community...
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...Scenario 1: Task 1 (M1) The definition of classifying something as murder is stated in the (18th Century rule – Cokes Institutes) which states that “unlawful killing of a human being under the Queens peace with malice aforethought, express or implied. The actus reus of murder is the unlawful killing of a human being under the queen’s peace. Certain killings may be lawful such as those in lawful self-defence. As you can see from scenario 1 it shows us that unlawful killing of a human being was involved and this is shown in scenario 1 which shows us that the defendant pushed victim of the stairs and got seriously injured and because of this the victim unfortunately had a serious reaction from the drugs that she was supplied with and had died because of this and this shows us that the actus reus is satisfied. Furthermore the law of causation is that but for the defendants...
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...2eqwdas nv,cx dv d f d d s s s d f Court of Appeal The Court of Appeal, which sits in London at the Royal Courts of Justice, consists of two divisions: The Civil Division, which hears appeals from: * The three divisions of the High Court (Chancery, Queen's Bench and Family Division) * From the County Courts across England and Wales, * From certain Tribunals such as the Employment Appeal Tribunal, the Immigration Appeal Tribunal, the Lands Tribunal and the Social Security Commissioners. The Criminal Division, which hears appeals from the Crown Court. The Court of Appeal is the highest court within the Senior Courts, which also includes the High Court and Crown Court. The Court of Appeal normally sits in up to 12 courts in the Royal Courts of Justice. Updated: Monday, 14 October 2013 Court of Appeal The Court of Appeal, which sits in London at the Royal Courts of Justice, consists of two divisions: The Civil Division, which hears appeals from: * The three divisions of the High Court (Chancery, Queen's Bench and Family Division) * From the County Courts across England and Wales, * From certain Tribunals such as the Employment Appeal Tribunal, the Immigration Appeal Tribunal, the Lands Tribunal and the Social Security Commissioners. The Criminal Division, which hears appeals from the Crown Court. The Court of Appeal is the highest court within the Senior Courts, which also includes the High Court and Crown Court. The Court of Appeal normally...
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...Business Ownership P1 Organisation 1 – NHS The NHS is a national public sector health service maintained and paid for by the UK. The NHS was founded in 1948 in an attempt by the then heath secretary, Aneurin Bevan, to bring good healthcare to all. It was founded to provide affordable healthcare to the citizens of the UK who need it. Today the NHS has a very good reputation as it continues to provide good healthcare to those in need, they currently employ over 1.6 million government people to achieve this endeavour. The NHS is a national business as it only operates in the UK and only provides its services to those living in the UK. It only operates in the tertiary sector as they provide a service for the public but do not manufacture, sell or harvest raw materials. Because it is a public business it doesn’t make a profit instead it uses it’s funding to help with the financial burden of medical procedures. There are down sides to this for example the NHS don’t always have the most up to date equipment. Because the service is maintained and paid for by the government they are the ones that will be held liable for any problems with the way the NHS runs or if it overspends. The NHS is limited by their annual budget for the year 2015 their budget was £115 Billion. Organisation 2 - Starbucks Starbucks Coffee is a privately owned American global coffee company and coffeehouse chain. Public limited companies become a legal entity whose assets and liability are separate from their...
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...UNIT 1 – Developing Effective Communication in Health and Social Care * ------------------------------------------------- Understand Effective Communication and Interpersonal Interaction In Health and Social Care (P1,P2,M1) INFORMATION PACK ADEN COURT NURSING HOME ADEN COURT NURSING HOME What is communication? Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues. This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Directory of Key Words and Terms: Key word/term | Explanation | Example | Verbal Communication | It is the sharing of information between individuals using speech.Verbal communication includes talking, whispering, shouting etc. It uses words to give an idea, thought or a feeling. | In a dental practice, the dentist is talking to a patient about using floss to keep their teeth clean from unwanted...
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...Stakeholder: | Description: | Interest in DFS Furniture: | Interest in The University of Nottingham: | Consumer: | A consumer is an individual/organisation who buys a good/service for their personal use. They are a key stakeholder in some business’ as they are the primary source of their revenue. | A consumer would be interested in DFS, as they want them to produce high-quality, value-for-money products and the after-sales service in order to make any future sales. As they are the purchaser of the good, the business is essentially interested in the needs of the consumer. They can have a huge impact on the business as if they receive a poor quality product it would lead to any future sales being lost. This is vital as like every business, they need to sell in order to survive. In this instance the consumer could be pivotal to the survival if decline occurs. | A consumer would have an interest in The University of Nottingham as they want them to produce high quality service education. As the consumer are the students, they are market the business need to survive. If the educational system failed, then private businesses would fail to survive. This means that the business has to tailor the consumer’s needs for service. | Employee: | An employee is an individual who is hired under a contract of employment to work for a business. This could be Part-time, Full-time. Employees are key stakeholders in the business as they have that particular interest to work there, which should...
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...Introduction Marketing- is the action or business of promoting and selling products or services, including market research and advertising. A more simple definition is the right product, in the right place, at the right time, at the right price. It involves a business trying to understand its customers by identifying their needs and produce the products which satisfy those needs. The concept of marketing is that firms should analyse the needs of their customer and then make decisions to satisfy those needs, better than the competition. Nowadays most firms have adopted this marketing concept but it’s not always the case. The philosophy of this concept came around after World War II, when people had to be selective with the products they brought and only buy the ones that meet their needs and requirements but to businesses these would not always be obvious. Now companies have to always keep customers in mind when thinking of a product and the market is so competitive you will need to be the best product out there in that market to have the most chance of being brought. Three simple questions are often used when businesses decided to come up with a new product; what do customers want? Can we develop it while they still want it? How can we keep our customers satisfied? All being very good and valid questions to ask which will help to increase customer satisfaction as they are always in their minds. The two businesses I have chosen to use in order to compare and contrast their marketing...
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...ASSESSMENT 1 MATHEMATICS (PAPER 1) PRIMARY 5 Name: ( ) Form Class: P5 Banded Math Class: P5 Duration: 50 min Date: 10 May 2011 Your Score (Out of 100 marks) Your Score (Out of 40 marks) Parent's Signature INSTRUCTIONS TO HAMninATFS 1• Do not turn over this page until you are told to do 2. Follow all instructions carefully. so. 3. Answer ALL questions and show all working clearly. 4. NO calculator is allowed for this paper. Pagel of 12 SECTION A (20 marks) Questions 1 to 10 carry 1 mark each. Question 11 to 15 carry 2 marks each. For each question, four options are given. One of them is the correct answer. Make your choice (1, 2, 3 or 4). Shade your answer (1, 2, 3 or 4) on the OAS provided. All diagrams are not drawn to scale. 1. How many ten-dollar notes make up $201 010? (1) (2) (3) (4) 10 20 2 010 20101 2. What is the product of 83 * 700? (1) (2) 581 5 810 (3) 58100 (4) 581 000 Page 2 of 12 3. Find the volume of the cuboid shown below. 28 m (1) (2) 84 m3 140 m3 (3) (4) 168 m3 840 m3 What is the missing number in the box? • 9 d) 6 2 3 (2) (3) (4) 8 14 15 ->• k txpress — as a mixed number. c 38 (D (2) 3* 4 4 (3) (4) 94 9! 2 Page 3 of 12 6. Which of the following figures cannot be tessellated? (D (2) (3) (4) ( ) 7. In 43.21, which digit is in the tenths place? (1) (2) (3) 1 2 3 (4) ...
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...3.1 Meaning of Money 1) Economists find no completely satisfactory way to measure money because A) money supply statistics are a state secret. B) the Federal Reserve does not employ or report different measures of the money supply. C) the "moneyness" or liquidity of an asset is a matter of degree. D) economists find disagreement interesting and refuse to agree for ideological reasons. Answer: C 2) To an economist, ________ is anything that is generally accepted in payment for goods and services or in the repayment of debt. A) wealth B) income C) money D) credit Answer: C 3) Currency includes A) paper money and coins. B) paper money, coins, and checks. C) paper money and checks. D) paper money, coins, checks, and savings deposits. Answer: A 4) The difference between money and income is that A) money is a flow and income is a stock. B) money is a stock and income is a flow. C) there is no differencemoney and income are both stocks. D) there is no differencemoney and income are both flows. Answer: B 5) It is true that A) income and wealth are both stocks. B) money and income are both stocks. C) income is a flow and wealth is a stock. D) money and wealth are both flows. Answer: C 6) An individual's annual salary is her A) money. B) income. C) wealth. D) liabilities. Answer: B 7) A person's house is part of her A) money. B) income. C) liabilities. D) wealth. Answer: D 8) Money is A) anything that is generally accepted in payment for goods and services or in the repayment...
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... 2014 | Ch 3 Sheet 3 | Instructor: Hala A. Fares | Tutor: Sarah Mostafa | MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) To an economist, ________ is anything that is generally accepted in payment for goods and services or in the repayment of debt. 1) _______ A) credit B) money C) wealth D) income 2) Money is 2) _______ A) a flow of earnings per unit of time. B) anything that is generally accepted in payment for goods and services or in the repayment of debt. C) always based on a precious metal like gold or silver. D) the total collection of pieces of property that are a store of value. 3) Currency includes 3) _______ A) paper money, coins, checks, and savings deposits. B) paper money and coins. C) paper money and checks. D) paper money, coins, and checks. 4) The total collection of pieces of property that serve to store value is a person's 4) _______ A) wealth. B) money. C) credit. D) income. 5) A person's house is part of her 5) _______ A) money. B) income. C) wealth. D) liabilities. 6) ________ is used to make purchases while ________ is the total collection of pieces of property that serve to store value. 6) _______ A) Money; wealth B) Income; money C) Money; income D) Wealth; income 7) ________ is a flow of earnings per unit of time. 7) _______ A) Money B) Income C) Wealth D) Currency 8) An individual's annual salary is her 8) _______ A) income. B) money. C) liabilities. D) wealth. 9) When we say that...
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