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University Management

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Submitted By Ahmednuur100
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provides technical support to users regarding hardware, software, and network related problems • Identifies problem sources to resolve hardware and software failures and malfunctions • Provides specialized user support services including the timely diagnosis and resolution of problems and malfunctions in computer applications • Performs setup and installation of computers, networks, peripherals, and software for users • Prepares hardware, software, and procedural documentation • Performs network administration functions including creation, deletion, maintenance, and assignments of rights to users, groups, and shared files • Assists in optimizing computer and network performance and monitors the network to ensure reliability and availability • Researches and evaluates computer and network software and hardware to determine their utility • Maintains current knowledge of technological advances in computers and peripheral equipment, software, operating systems, and networks • Works cooperatively with other department staff in assisting and resolving user technical problems • Conducts and participates in training and retraining of users as required • Documents problems relating to hardware, software, and networks, resolving them independently or referring them to appropriate staff or outside vendors as needed • Assures the compatibility of new equipment with existing systems; assists team in proactively identifying and specifying new technologies • Diagnoses and resolves issues related to file servers, server availability, security, file integrity and backups • Performs network installation and configuration functions of printers and other peripheral equipment devices • May direct the work of or provide guidance to less experienced technical support staff • Assists with creation and delivery of mixed media

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