...Discussion Forum Area (no need to copy and paste into document) 3. Chapter 1 Video Case – PDF file located in the Course Documents Area (answer the questions without retyping the question) (1). “Smart Labels” are data and computer based shipping labels. And it can be made byr personal computer. The barcodes can record a lot of data, so it can’t only decrease the transit time, but also increase reliability. UPS can use GPS to provide a better track serves. Once the package arrive a UPS station, the “Smart Labels” can record the information of package and update to the website. The customer can track their packages easier. The UPS can also use this system to control their deliver serves, make sure the package can deliver on time. (2). Costumer order –logistics center-DIAD-delivered-DIAD A. The customer places an order, the logistics center receive the package and updates tracking information. B. When UPS ship out the package, they will use DIAD to scan the “Smart Labels”, so they can update the tracking information in date center. C. When the package is delivered, the customer need to sign name and UPS will use DIAD to update information. (3). Wireless communication can make the express delivery services more flexible and update their information faster. And it makes UPS more efficient and lower the cost of operation, it can also provide costumer experience. (4). 4. Interactive Session 1: a. Case Study Questions(answers only) 1. 2. 3. 4. b. MIS In Action Questions (answers only)...
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...1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated in the system...
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...Case Study (UPS Global Operations with the DIAD) Video Case Questions & Answers 1. List the various ways that DIAD improves customer services. Answer: DIAD (Delivery Information Acquisition Device) improves customer services in so many ways. For one, it has made the job of UPS delivery drivers more efficient and effective, therefore aiding in productivity. In addition, DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly, DIAD improves customer services since all drivers are connected wirelessly to UPS main database. The built in GPRS and CDMA also facilitates in dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center and also see updated list of packages that need to be delivered. Constantly updating the database also allows UPS’ customers to keep track of their own packages. Thirdly, the GPS connectivity aids customer services because drivers are provided with detailed directions for pick up of packages thus they are able to reach their customers faster and on time. Fourthly, the bar code scanner, camera and electronic signature feature that the DIAD comes with makes the delivery process to customers much quicker and efficient. Furthermore, the DIAD has allowed customers to receive personalized service like creating personalized delivery options. Overall, the...
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...MIS CASE STUDY 2011-10354 Kim Songeun Case Study Question (1) What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: For barcode system, detailed information about sender, the destination, and when the package should arrive will be input. For Traffic situation, weather conditions and the location of each stop will be input also. Finally, with a DIAD system, customers’ signatures along with pickup and delivery information, current location will be input too. Processing: Information from the bar-code label on a package is printed and attached to a pachkage. Then before the package will be delivered, information form the label is transmitted to one of UPS’s computer centers like Mahwah, New Jersey. And then, it is sent to the distribution center nearest its final destination so that dispatchers could find most efficient way to deliver. Finally, package information will be transmitted to UPS computer network through DIAD, and will be stored and processed in a way customers could access information easily. Outputs: First of all, most efficient delivery route for drivers. Secondly, shipping rates, current location, pick up and delivery time will be informed for customers. Also, proof of delivery to customers will be informed through DIAD. (2) What technologies are used by UPS? How are these technologies related to UPS’s business strategy? A. Scanable bar-coded label which contains detailed information about customer...
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...MANAGEMENT INFORMATION SYSTEMS INDIVIDUAL ASSIGNMENT: MR NUNKOO MOONESWAR RISHI CASE STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology platform. Today UPS delivery drivers more are efficient and effective and they are about 70,000 drivers who are wirelessly connected to UPS databases. They deliver over 16 million packages daily to their customers in 220 countries and territories. DIAD has built in GPRS and CDMA cell phone, a modem to facilitate the dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center. DIAD has GPS (Global Positioning Satellite) connectivity which provides the drivers with detailed directions for pick-up of packages in order to locate the trucks and their packages. Drivers scan the package bar code, collect the receiver’s signature electronically. In overall, the UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment...
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...instructors who rely on these materials. last name of the receiver and push a single key to complete the transaction and send the data. There is no need to activate a cell phone or return to the vehicle. Part of what makes the DIAD such a powerful tool is the system - ODS (On-Demand Services) - that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a driver's work list on-the-fly, enabling UPS to take best advantage of the geographic location of its entire fleet for servicing pickup requests. By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the most comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and rugged construction to withstand extreme temperatures and hard falls." Other Features The UPS technology...
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...STUDY CASE QUESTIONS: UPS Competes globally with Information Technology 1. What are the inputs, processing, and outputs of UPS package tracking system? The inputs in the UPS package tracking system is the detailed information about the sender, the destination, and when the package should arrive. The inputs of UPS’s package tracking system was picked up from “smart label” (scannable bar-coded label) attached to the package. The tracking system also include customer signature, pickup, delivery information by using hand held DIADs. The package tracking system also input the information about the current location (while en route) of the package and billing and customer clearance documentation. The processing takes places when the information is input in the scannable bar-coded label which is attached to a package. The information from the smart label is then transmitted to one of UPS’s computer system, and then it is finally sent to the distribution center nearest its final destination where the dispatched downloads the label data. The data is transmitted to the UPS central computer and is stored for retrieval. Data is reorganized so that it can be tracked by customers. The output occurs when the dispatcher of UPS downloads the label data and uses special software to create the most efficient delivery route for each drive that considers traffic, weather conditions, and the location of each stop. The outputs include pickup and delivery times, location while en route, and...
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...Licenciatura em Tecnologia e Gestão Industrial Unidade Curricular de Sistemas de Informação Laboratórios - 2011/2012 - Case Study 1 “UPS” - EST|IPS – Setúbal, 20 de Abril de 2012 i Índice Conteúdo Índice .............................................................................................................................................. ii Índice de ilustrações ....................................................................................................................... ii 0. Introdução ................................................................................................................................ 3 1. O que são na UPS as "etiquetas inteligentes"? Qual o papel que elas desempenham nas operações da UPS?.......................................................................................................................... 4 2. Descreva as etapas que um pacote desde a recolha por um motorista da UPS, até à entrega, incluindo o papel do DIAD, do Data Center da UPS, e do centro de pacotes da UPS. ....................... 5 3. Qual é o papel das comunicações sem fio (wireless) nos sistemas da UPS?............................... 6 4. De que forma as TIC transformaram o negócio de entrega de pacotes?.................................... 7 5. Como é que o investimento em TIC ajuda a UPS a atingir os objectivos estratégicos de negócios? .........................................................................................................
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...UPS GLOBAL OPERATION WITH THE DIAD JANUARY 2016 CHAPTER ONE INTRODUCTION A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is also possible to obtain special reports from the system easily. But how does the information are being obtain and received throughout the world? Simply because wireless communication takes place. Wireless communication is the transfer of information between two or more points that are not connected by an electrical conductor. The most common wireless technologies use radio. This is actually the process on how UPS are recognized all over the world. It is accessible and easily search and found by the customers because of the wireless communication. BACKGROUND OF STUDY Inter modal transport can be described as the transport of merchandise by at least two transport modes with a minimum of one stage being made by train, by truck, or by maritime modes. In other words, it is a cargo unit that is transferred from a transport mode to a another. The optimal combination of modes allows transporters to achieve what is known as economies of scope. In a majority of cases, the first and/or last steps of the cargo itinerary consist in truck transportation and are to be minimized. More than ever, delivery firms' activities are based on inter modal transport...
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...From this case study, we learn that UPS as an enterprise has its own cutting-edge networked systems that empower it to retain costs low and streamline its overall operations. The inputs of UPS’s package system are customers’ information such as names, address, dates, phone numbers, and weights. Kenneth Laudon and Jane Laudon claim “it all starts with the scannable-bar coded label which is attached to a package, which contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website” (Laudon & Laudon, 2011). This case study also shows that before the package is picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. This information is processed using special software to create the outputs such as efficient delivery route for each driver that considers traffic, weather condition, and the location of each stop. The UPS has spent a great deal of money investing heavily in advanced information technology. According to the UPS website “UPS has implemented several tools and procedures, called Package Flow Technologies, to optimize delivery routes. PFT includes a suite of hardware and software designed, in part, to help drivers plan the most...
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...IT Infrastructure: A Case Analysis Russell Baker, Jacksonville University Brian Wm. Dudley, Jacksonville University Sean Holt, Jacksonville University Chris Stockton, Jacksonville University Vanja Vukota, Jacksonville University ABSTRACT This analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage according to Tom Creech, North Florida District E-commerce Manager. “UPS is always interested in...
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...Case Study 1 1. What are UPS "Smart Labels?" What role do they play in UPS operations? Smart labels are computerized, bar-coded label that is used to provide shipping information. They play a huge role in UPS operations because they provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of shipment and delivery so the customer can track their packages and it’s accounted for from start to finish. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. The driver picks up the package from the customer and creates a smart label that contains all shipping information and a tracking number, this information is sent to the warehouse. The driver will always carry a DIAD which is a basically a hand held computer that will show the driver which routes to take and his stops for the day. The driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication allows the UPS drivers to have complete flexibility in the field and up to date information about changes to their routes or new pick-ups. This makes more efficient deliveries and pick-ups for the customers and I would imagine it makes for better...
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...UPS Case Study 1. What are the inputs, processing, and outputs of UPS’s package tracking system? 1) The inputs of the package tracking system are information about senders and receivers, such as their names and addresses, the weights of packages, the contents of the packages, the pick up dates, the type of services (ground shipping, overnight shipping, etc.) and customers’ signatures. 2) The system then processes those information to calculate and compare delivery routes for each driver and calculate the estimate delivery date for each package. 3) The outputs of the system are the most efficient delivery routes for drivers and delivery status for packages. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 1) The technologies used by UPS include handheld computers, bar code scanners, wired and wireless communications networks, desktop computers, UPS’s data center, storage technology for the package delivery data, UPS in-house package tracking software, and software to access the World Wide Web. 2) UPS’s business strategy is: best service and lowest rates. By using these technologies, UPS creates the most efficient delivery route for every package. Thus the costs are reduced significantly. Additionally, customers can access the UPS web site to check delivery routes, calculate shipping rates, determine time in transit, print labels, schedule a pickup, and track their packages whenever they want to. These bring...
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...MANAGEMENT INFORMATION SYSTEM CASE STUDY 1 Valery Alyssa Rosete-Lao Dr. Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information...
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...Service’s IT Infrastructure: A Case Analysis Russell Baker, Jacksonville University Brian Wm. Dudley, Jacksonville University Sean Holt, Jacksonville University Chris Stockton, Jacksonville University Vanja Vukota, Jacksonville University ABSTRACT This analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the company’s information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the company’s E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge. OVERVIEW I nfrastructure, data and proprietary e-commerce software elements are the foundation of UPS’s technology success. These tools work together to support its e-commerce strategy, which in turn supports the company’s business strategy. The company’s ongoing investment and research in emerging technologies gives UPS its competitive advantage according to Tom Creech, North Florida District E-commerce Manager. “UPS is always interested in current...
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