...Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 1 INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV VIDEO CASE Systems URL http://careertv.com/video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ; L=3:07 (b) UPS’s Next-Generation Mobile Devices Are Here VIDEO CASE URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases...
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...Business and Management Mis Case 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package...
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... UPS Global Operations with the DIAD CASE 1 (a) Global Operations with the DIAD IV URL http://www.youtube.com/watch?v=zTIsQSodCFg; L=3:07 Systems (b) UPS’s Next-Generation Mobile Devices Are Here URL http://www.youtube.com/watch?v=_0B2-o6BKMM; L=3:22 SUMMARY Using smart people and smart technology, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases. This case describes the evolution of the UPS DIAD technology platform, the transition to the new DIAD V in 2013, and the role of information systems in achieving UPS’ strategic business objectives. Two videos. CASE United Parcel Service’s global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s. Today, UPS delivers over 16 million packages daily to 220 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS databases located in seventeen major data centers throughout the world. UPS maintains a fleet of 95,000 delivery vehicles, and 230 aircraft worldwide. continued Chapter 1, Case 1 UPS Global Operations with the DIAD 2 A multiyear, multi-billion-dollar...
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...1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated in the system...
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...1. List the various ways the DIAD improves customer service? 1. Connect the drivers to UPS Central systems for tracking and delivery. 2. First to used mobile wireless technology for daily operations. 3. Can capture automatically customer’s signatures. 4. Time card information. 5. Truck adapter port to connect the DIAD using wireless cell phone to transmitting package information to UPS network. 6. UPS central and customer monitor and tracking their packages throughout the delivery process. 7. DIAG have built scanner to scan packaging faster, easy and can access all the information of each package. 2. Write out the step a package takes from pickup by UPS driver to delivery including the role of DIAG, the UPS Data Center and the UPS Package Center. 1. Package get to x company shipping location, package is weight, and measure the package, delivery address with zip code the select the different way to delivering the package, etc. overnight, next day, more days or ground delivery, the shipping price, pay there or companies has credit account with UPS, them generate a label that has 2 bar code for all shipping information, the other square bar code have some digital information. 2. Company send the information to UPS center to schedule a pickup. 3. Package move to a small distribution center, if the delivery is less that 200 mile, they go ground delivery to others small distribution center, if not they shipping by Air to the world port hub in Louisville Kentucky. 4. In...
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...The UPS Case 1. What are UPS “Smart Labels?” What role do they play in UPS operations? =Smart labels are the label places upon all UPS packages that allow the DIAD tablet to communicate with the package, confirming its delivery, location, and status. It allows the company to track package data from a remote location based on where it was shipped, or to what truck it was loaded on. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. =The package is scanned at the UPS distribution center, then it is placed on a delivery truck in accordance to where it needs to be shipped, the driver drives the packages to their locations, delivers them, and scans them with the DIAD to confirm their delivery and if they were signed for. 3. What role does wireless communication play in the UPS systems? =Wireless communication plays a major role in this companies communication. The DIAD tablet has WIFI communcation and it reports back shipping and delivery data instantly to the data centers. It also allows for quick communication between driver and the package distribution centers. 4. How has information technology transformed the package delivery business? =It has allowed for the customer to be able to track and follow their package every step of its journey to their house. It has also aided in the effectiveness of the deliveries, make sure they are on time and sent to the proper destination...
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...1. What are UPS “Smart Labels?” What role do they play in UPS operations? The smart label are barcodes that have the shipping information about each package. These labels are important in their function for UPS operations because they provide the exact customer information needed for the shipment to be correctly delivered. The label may also be scanned to provide customers with real-time information about their shipment. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. 1. Driver creates a smart label for the shipment 2. The delivery information is sent to UPS 3. The DIAD provides the driver with the pending shipments so that he can complete them 4. The DIAD allows for collecting electronically signatures, type in last name and complete the transaction. 5. It sends the data to the Data Center and customer. 6. Finally, the packages are processed by the UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication provides drivers with flexibility during their routes to deliver packages. The 802.11 wireless connectivity enables transition within UPS center. Bluetooth lets drivers exchange information within themselves and the infrared port provides drives with updated information about the packages. 4. How has information technology transformed the package delivery business? Information technology has...
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...Operations with the DIAD) Video Case Questions & Answers 1. List the various ways that DIAD improves customer services. Answer: DIAD (Delivery Information Acquisition Device) improves customer services in so many ways. For one, it has made the job of UPS delivery drivers more efficient and effective, therefore aiding in productivity. In addition, DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly, DIAD improves customer services since all drivers are connected wirelessly to UPS main database. The built in GPRS and CDMA also facilitates in dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center and also see updated list of packages that need to be delivered. Constantly updating the database also allows UPS’ customers to keep track of their own packages. Thirdly, the GPS connectivity aids customer services because drivers are provided with detailed directions for pick up of packages thus they are able to reach their customers faster and on time. Fourthly, the bar code scanner, camera and electronic signature feature that the DIAD comes with makes the delivery process to customers much quicker and efficient. Furthermore, the DIAD has allowed customers to receive personalized service like creating personalized delivery options. Overall, the DIAD is robust and it supports...
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...What are UPS “Smart Labels?” What role do they play in UPS operations? A smart label is a scannable bar-coded label attached to a package, which contains detailed information about the send, destination, and when the package should arrive. Smart labels play a huge role in UPS operations by it allows dispatchers to download the label and give the driver the most efficient route so that the package can be delivered in accurate time and effort. The smart label has made the driver job easier and saves UPS 28 million miles a year. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. First the customer provides information such as details about the package and the destination. Then the UPS personnel are able to insert that information in the main database and after that automatically the system generates a smart label, which will be attached to the package. The driver has their own DIAD IV, which is a wireless device that features a built-in GPRS and a CDMA radio. The DIAD will provide the driver with the necessary updates his/her route for the day and by connecting to different signals it downloads information about re-routings and new pick-ups they might need to do. When a package gets picked-up or delivered by the driver, it’s barcode gets scanned and the information that includes are sent up to the main UPS Data Center. 3. What role does wireless communication play in...
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...1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks contain a...
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...1. List the various ways that DIAD(Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: * Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) * Fast delivery and on time * Accountability and Reliable – Efficient tracking * Efficient and Reduction of data entry error * Availability information and immediate Response – Scanning the package and all information related to the package is readily available. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center. Steps: * The process begins with the information of the package and its destination is add by the customer. * The information of the package is sent tothe main database system of UPS, the system automaticallycreates a“smart label” which is then attached to the package for shipment. * Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups. * Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package. * The system concurrently gets updated whenever a package is scanned through the center. When all the information is updated...
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...MANAGEMENT INFORMATION SYSTEMS INDIVIDUAL ASSIGNMENT: MR NUNKOO MOONESWAR RISHI CASE STUDY UPS GLOBAL OPERATIONS WITH THE DIAD 21.05.2014 Questions 1: List the various ways that DIAD improves customer service. UPS, that is, United Parcel Service, was started in the year 1907 and expanded in the year 1930s. Today a multi-billion dollar investment in the technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD (Delivery Information Acquisition Device). DIAD is a key element in UPS business technology platform. Today UPS delivery drivers more are efficient and effective and they are about 70,000 drivers who are wirelessly connected to UPS databases. They deliver over 16 million packages daily to their customers in 220 countries and territories. DIAD has built in GPRS and CDMA cell phone, a modem to facilitate the dial up access if necessary. These features enable UPS’ drivers to transmit real time data to their UPS center. DIAD has GPS (Global Positioning Satellite) connectivity which provides the drivers with detailed directions for pick-up of packages in order to locate the trucks and their packages. Drivers scan the package bar code, collect the receiver’s signature electronically. In overall, the UPS technology infrastructure enables UPS to offer its customers many services, such as package tracking, freight planning, and freight truck packing optimization, in addition to the basic shipment...
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...UPS Global Operations with the DIAD IV 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS “Smart Labels” is a shipping label that you can create by using your personal computer. The role they play in UPS operations are informed costumer about shipping. The label is scanned at the begining and each part of the shipment and delivery so that the customer can follow their packages from begining to delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. a. Driver carry a DIAD that will lead him/her on the routes to take and his/her stopping station of the day. b. Driver picks up package from customer and creates a smart label which contains all shipping information and tracking number. c. The information is sent to UPS Package Center. d. Driver enter the package information into the DIAD by scanning the label, so that the information is available at the Data Center and the customer can follow the tracking process online. 3. What role does wireless communication play in the UPS systems? UPS is using ODS (On – Demand – Servises)- that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all...
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...1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks contain...
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...1. - Smart Labels Make Sense for You The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these, a UPS Smart Label provides you with the following: Increased reliability, since the barcode contains data imported directly from your system Improved transit time, because smart-label packages pass through UPS systems at top speed Access to value-added services reserved for packages with UPS Smart Labels UPS offers you three different ways to create UPS Smart Labels, depending on your shipping situation. You can: Log on to your UPS website and ship using UPS Internet Shipping Ship with our free shipping software, UPS World Ship Download and integrate an XML-based UPS Developer Kit Application Programming Interface (API) -- Shipping API – to ship from your company's website. To ship these packages via UPS, you can do one of two things: Go to the UPS Web site, enter all the necessary information about your packages, print out smart labels and schedule a pickup. Take your packages to the UPS store, where you or a UPS employee will enter the same information into a computer and print the necessary labels either way, your packages will wind up bearing labels that have conventional bar codes and UPS maxi codes. Throughout the shipping process, machines and UPS employees can use bar-code...
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