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Ups Diad

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Submitted By juangoyo
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1. List the various ways the DIAD improves customer service?
1. Connect the drivers to UPS Central systems for tracking and delivery.
2. First to used mobile wireless technology for daily operations.
3. Can capture automatically customer’s signatures.
4. Time card information.
5. Truck adapter port to connect the DIAD using wireless cell phone to transmitting package information to UPS network.
6. UPS central and customer monitor and tracking their packages throughout the delivery process.
7. DIAG have built scanner to scan packaging faster, easy and can access all the information of each package.

2. Write out the step a package takes from pickup by UPS driver to delivery including the role of DIAG, the UPS Data Center and the UPS Package Center.
1. Package get to x company shipping location, package is weight, and measure the package, delivery address with zip code the select the different way to delivering the package, etc. overnight, next day, more days or ground delivery, the shipping price, pay there or companies has credit account with UPS, them generate a label that has 2 bar code for all shipping information, the other square bar code have some digital information.
2. Company send the information to UPS center to schedule a pickup.
3. Package move to a small distribution center, if the delivery is less that 200 mile, they go ground delivery to others small distribution center, if not they shipping by Air to the world port hub in Louisville Kentucky.
4. In world port hub the package is unload from plane the employee put label up on the conveyer the package during the entire sort process, the package is been scan few times, the after sort to the plane he operation planning locate in world port hub Kentucky, send the plane to the final delivery and on the delivery location they sort the truck to the customer.
5. Driver get to the customer location

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