...York University Liberal Arts & Professional Studies Workplace Violence in Healthcare By: Alyssa Mohammad - 210477172 Colleen Duncan-Reid - 209503145 Fifame Sonou - 208122467 Manjot Singh - 210688679 Course: HRM 3470 - Recruitment, Selection, and Performance Appraisal of Personnel Instructor: Dr. Souha R. Ezzedeen Date of Submission: Thursday, November 25, 2010 An emerging health and safety issue in today’s organizations which has detrimental effects on employees as well as employers is workplace violence. This type of violence can be physical or verbal assault. Healthcare organizations recognize that there is a potential for four types of violence. The most common of these four types is client or patient. This occurs when the patient, a visitor or family of a patient is violent towards workers or another patient. Type two is criminal intent which occurs when the perpetrator has no relationship to the workplace. Type three is worker-to-worker. This often includes the perpetrator either employed or previously employed by the organization. Type four which is often not recognized by employers is personal relationship violence (PRV). This type raises the issue of domestic violence in the workplace. The perpetrator has a personal relationship with an employee or a client and is trying to intimidate/hurt the victim through the use of physical force, verbal harassment or manipulation (financial or emotional) in order to maintain control over the...
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...in the workplace? What are the signs? Who commits these acts of violence? The Bureau for Labor and Statistics (BLS) breaks down work place violence into 4 groups: * Criminal - when the perpetrator has no legitimate relationship to the business or its employees and is usually committing a crime in conjunction with the violence (e.g. robbery, shoplifting, or trespassing); * Customer or Client - when the perpetrator has a legitimate relationship with the business and becomes violent while being served by the business (e.g. customers, clients, patients, students, inmates, or any other group to which the business provides services); * Co-Worker - when the perpetrator is an employee, past employee of the business, or contractor who works as a temporary employee of the business and who attacks or threatens another employee; and * Domestic Violence - when the perpetrator, who has no legitimate relationship to the business, but has a personal relationship with the intended victim, threatens or assaults the intended victim at the workplace (e.g. family member, boyfriend, or girlfriend).(BLS 2009) So how do we address these acts of workplace violence in healthcare facilities? The first is to understand that the myths of “It can’t...
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...“VIOLENCE IN HEALTH SECTOR” 17th September 2014 Result Report of the Meeting Reasons engendering violence and solution suggestion from the view of doctors on field have been mentioned below: 1. Health service providers fall into disrepute Both politicians and senior executives should abstain from any application or statement which could detract the healthcare professionals. Statements and messages should be attentive and any statement that will despise the service given should be avoided. Because the public behave mercilessly and do not have any respect for the healthcare professionals. As a result we do generate by means of our statements; worthless, disrespectable individuals who can be scolded easily. 2. High expectation of the service receivers There is an expectation of service receivers that all request and needs will be fulfilled unconditionally. This perception has been created in the eyes of the community. Regarding to the restrictions made for the medical payments, the community is not informed sufficiently and in detail, the doctor and the patient confront for this reason. The upsides of the implementations have been promoted by media. However the missing parts and downsides of the implementations have been perceived as the faults of the doctors. And that cause the violence. 3. Due to the cheap healthcare services, the efforts of the professionals have been also perceived and shown as cheap Healthcare service is an extremely qualified...
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...Running head: DIFFUSING ANGRY PATIENTS AND VIOLENCE 2 Assessing and Diffusing the Angry Patient to Prevent Workplace Violence The decline of manners is well noted in society with bullying rampant in the schools and a new breed of language such as “road rage”, going “postal” and “whacked” becoming accepted mainstream lingo. In service transactions, which do include nursing, rudeness is widespread where the customer (i.e., the patient) has the mentality that s/he is always right. Moreover, the healthcare setting, a place where one usually goes for necessities, not optional visits, is often scenes of chaos fraught with intense anxiety and nerves. Those moods and environment coupled together is a powder keg for violence; unfortunately, workplace violence for healthcare workers. Workplace violence (WPV) can take many forms, including verbal and emotional abuse; physical assault; threats of physical violence; bullying, unwanted sexual advances; and various forms of harassment (Chapman, Perry, Styles & Combs, 2009). According to the CDC, healthcare workers are four times more likely to be assaulted in the workplace than people who work in the private sector (Moz, 2009). Nurses are vulnerable to WPV given their occupation requirements and need to interact with patients. Of the various specialties of nursing, nurses who work in the emergency departments (ED), psychiatric units, and nursing homes, often encountered the greatest risk...
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...JONA Volume 39, Number 7/8, pp 340-349 Copyright B 2009 Wolters Kluwer Health | Lippincott Williams & Wilkins THE JOURNAL OF NURSING ADMINISTRATION Violence Against Nurses Working in US Emergency Departments Jessica Gacki-Smith, MPH Altair M. Juarez, MPH Lara Boyett, MSN, RN, ACNP-BC, CEN Objective: The objective of this study was to investigate emergency nurses’ experiences and perceptions of violence from patients and visitors in US emergency departments (EDs). Background: The ED is a particularly vulnerable setting for workplace violence, and because of a lack of standardized measurement and reporting mechanisms for violence in healthcare settings, data are scarce. Methods: Registered nurse members (n = 3,465) of the Emergency Nurses Association participated in this cross-sectional study by completing a 69-item survey. Results: Approximately 25% of respondents reported experiencing physical violence more than 20 times in the past 3 years, and almost 20% reported experiencing verbal abuse more than 200 times during the same period. Respondents who experienced frequent physical violence and/or frequent verbal abuse indicated fear of retaliation and lack of support from hospital administration and ED management as barriers to reporting workplace violence. Conclusion: Violence against ED nurses is highly prevalent. Precipitating factors to violent incidents identified by respondents is consistent with the research literature; however, there is considerable potential to mitigate...
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...used in place of what is now called lateral violence. Lateral violence can also be called horizontal violence, or bullying, and it refers to the deliberate or harmful behavior presented in the workplace, between employees who handle the same level of responsibility (Christie & Jones, 2013). According to Christie & Jones (2013), senior nurses are culprits of initiating lateral violence towards novice nurses, which is very unfortunate because they are the future of nursing. “Studies estimate that 44% to 85% of nurses are victims of lateral violence and up to 93% of nurses’ reported witnessing lateral violence in the workplace” (Christie & Jones, 2013 p. 1) Lateral violence has resulted in “decreased sense of well-being, physical health complaints, sleep...
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...Issues Around Abuse Within the Healthcare System Abuse within the healthcare system is prevalent in numerous areas including examples of abuse toward healthcare professionals, abuse of patients, substance abuse, financial abuse to name a few. Awareness of violence or abuse within the healthcare system is rapidly growing. The significance of abuse results in the negative impact on the health of individuals and the health consequences that they can encounter in their own mental, financial, and physical health (McIntyre & McDonald, 2014). This paper examines three different articles from different sources as follows: news feed, scholarly journal, and a website posting discussing abuse which impacts the health of the effected individual and bringing...
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...HEALTH PROMOTION CAMPAIGN Student’s name Course Date Public health campaign The Chilean society has been rapidly changing in the last few decades during a period of rapid economic growth. The country has made incredible development over the preceding decade in terms of improving its citizen’s quality of life. Since 1990s, Chile has experienced a track record on the basis of poverty reduction and robust growth. However, Chile only performs well in a few well-being measures, and it ranks low in a wide range of topics in relation to other countries in the Better Life Index. It is, therefore, essential to examine the changes that have taken place in the people’s quality of life with specific emphasis on the well-being of Chilean children. The emotional well-being of a child is essential for their growth as well as great learning in the classroom surrounding. This paper aims at exploring the manner in which schools and communities can support a child’s well being with emphasis on a public health campaign that raises awareness on children’s wellbeing through images drawn by them. In Chile, child protection is an essential social issue. In response to a study in 2000 whose results showed that 74% of children who live in Chile were ill-treated in their homes, the Metropolitan South Health Service in conjunction with the municipalities’ primary care units of South Santiago came up with a comprehensive interventions program. This program aimed at strengthening...
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...Meghan Fry Social Justice and Its War on Violence “Social Justice” is often considered a vague or indefinite term which lends itself to be interpreted many ways. Philosophers and theologians, both past and present, have given their interpretations of what social justice means and though they may argue over the “true” meaning of social justice, there is always the undertone of a certain fairness across humanity with regard to human rights. The arguments over what is fair and who determines fairness is often the dividing line amongst intellectuals attempting to define social justice. In the end, all interpretations agree that social injustice is often more likely than social justice and only action by society as a whole can cure it. Health issues for persons living with injustice include malnutrition, disease, environmental decay, lack of occupational safety and access to medical care (1). One health issue, in particular, that afflicts every society is violence. Whether it is violence against oneself, another individual, or an entire group, causing physical or mental harm for any purpose robs people of their basic human rights of life, liberty and security of person (2). Public Health workers can, and must be, a driving force for changes in society to prevent and remedy the injustice of violence. Whether changes come from education, governmental laws, or efforts to build community relationships, the public health sector must be readily involved. Social justice can...
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...Workplace violence is present in every nook and cranny of corporate America, affecting millions of Americans every year. Workplace violence is defined by the Occupational Safety & Health Administration, OSHA, as any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. In 2011, there were over 2 two million reports and claims of workplace violence, with 458 being homicides1. Workplace violence is at the forefront of everyone’s mind when a breaking news story is broadcast on the evening news, such as the recent shootings in Santa Cruz, California by a disgruntled ex-cop, and the Sandy Hook Elementary School shooting in Newtown, Connecticut, but workplace violence can strike anywhere and at any time, and is a major concern for employers and employees across America. There are different types of workplace violence, which can be categorized as follows: (1)violence by outsiders or nonemployees, usually in the attempt of a crime, such as robbery or shoplifting, (2)violence by a customer or a client, such as a student or a patient, (3)violence by employees and former employees, and (4)violence by domestic partners, such as boyfriends/girlfriends and husbands/wives. Such categorization can help in coming up with ways to prevent workplace violence since each type of violence requires a different approach to prevention, and...
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...among others that have been carried in the United States in relation to nursing careers. Indeed, bullying in nursing profession is stirring at alarming rate that should be moderated through implementation of a number of rules and procedures. The act ought to be rectified since allowing bullying in a nursing environment does not only damage interpersonal relationship in a healthcare facility, but also has devastating effect to the whole group, the patient quality of care, overall financial loss, and give a bad image to the workplace (Quine, 2001). Consistent bullying, affects a nurse physically with chronic health conditions, psychological depression which ultimately lowers his or her occupational performance capacity. These conditions eventually led to increased rate of sickness occurrences, inadequate staffing and poor job performance. Very few nurses can accept bullying at work. It is evident that female nurses are more at risk since bullies target them as they are perceived to be powerless and conquered by physicians, senior nurses, and administration. In most cases, bullying is done by the superior against a subordinate. Creating awareness in regard to...
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...The legalization of prostitution has been a controversial topic of discussion, with arguments ranging from morality issues to economic benefits. Those in favor of legalizing prostitution argue that doing so would allow men and women in the industry to receive higher quality healthcare and would increase protections against violence, abuse, and sexually transmitted diseases. Legalizing prostitution would also allow sex workers to receive labor rights and would uphold the U.S. Supreme Court decisions that granted specific rights to women. Those that oppose legalization argue that prostitution corrupts society’s morals, spreads diseases, increases the likelihood of human trafficking, reverses the progress of women in society, traps women who do not have a choice but to join the industry, and...
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...The High Cost of Horizontal Violence in Nursing Paisley Rojo Gen 200 July 21, 2015 Dr. Davidov The High Cost of Horizontal Violence In nursing, there is a growing concern called, horizontal violence. Horizontal violence is an act of aggression from one nurse to the other. Horizontal violence impedes teamwork, hinders patient care and causes a negative work environment (Becher & visovsky, 2012). Even though workplace politics exists in every profession, the effects of horizontal violence, or bullying, in nursing is a costly behavior. Nurses feel devalued in the workplace and experience psychological effects. Patients are likely to experience less favorable outcomes, and retention is difficult costing facilities large amounts of money to recruit and hire replacements. Types of violence Horizontal violence is physical and or verbal behavior that is believed by the recipient, to be degrading, threatening and considered inappropriate (Bartholomew, 2014). According to Doyle (2001), there are several ways to undermine one's dignity in the workplace. This list includes: humiliating and intimidating the victim, verbally assaulting, and implying threats. Intruding on co-workers, and stalking the targeted person, is another form of horizontal violence. Moreover, repeatedly imposing deadlines and tasks that are unfavorable or impossible is also considered as a form of workplace bullying. Dellasega (2009), states that the participants, willing...
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...A Community Health's Perspective for Disease Control & Prevention Abstract The paper is intended to ascertain research statistics, facts, policies and analysis of topics that contributes to the health and wellbeing of a community. The effects of injury prevention and the control of infectious diseases are discussed. The rationale of controlling the cost of healthcare through behavioral and lifestyle changes is discussed. How does the exploitation of drugs, alcohol and tobacco influence the health of the community? In a community health setting, the relationship between affordable housing and violence prevention is analyzed. The impact of obesity on the community and other forms of chronic illness is discussed. An analysis of proposed solutions to disease control and prevention is presented. Mental health issues and its demeaning consequences on the community are analyzed. The need to educate the community on the ethics of healthcare is emphasized. Finally, occupational and environmental health hazards and their effects on community health is reviewed. I PERSPECTIVE ON COMMUNITY HEALTH The health of the community is a vital building block of the economic, social and political framework of any vibrant society. Because health is considered wealth, a healthy community creates a cost effective environment where all citizens has equal access to primary care physicians and sustainable quality of care. A healthy community continuously...
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...equity and equality and when they violate their citizens' human and civil rights". Social injustice could include any social problem-domestic violence, inadequate healthcare, or substance abuse. Social justice ideally addresses these problems, but also addresses social issues-the increasing aging population, education expenses, and environmental concerns. Social workers' responsibility regarding social and economic justice is formally defined in the NASW Code of Ethics. The last section of the Code of Ethics, "the social worker's ethical responsibility to society," states that "the social worker should promote the general welfare of society." More specifically, it states "the social worker should advocate changes in policy and legislation to improve social conditions and to promote social justice." It is clear then that social workers are obligated to promote social justice - to empower people individually and collectively. This stipulation is congruent with my own personal beliefs about social justice. Influenced by my values based in Christianity and humanism, I feel action to promote social justice is a personal responsibility. In the past, I have taken limited action in the areas of abortion, political prisoners, environmental issues, and pornography. My undergraduate education in social work has introduced me to the injustices against persons who are elderly,...
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