...PROD 2100 - 2110 Production and Operations Management 2004-2005 Pierre Semal Prod 2100/2110 Introduction 0 Rules of the Game Tutorials Readings • • • Morgan, “Mechanization Takes Command” in “Images of Organizations”, Sage Press, 1986. Meal, “Putting production decisions where they belong”, HBR, 1984. Zeithaml, Berry, Parasuraman, “Communication and control processes in the delivery of service quality”, Journal of marketing, 1988. Working Sessions: • Individual • Computerized • Classical Manuals: • commented transparencies (Culb IAG, web) • exercise manual (Culb IAG, web) • readings (Culb IAG) • personal notes • Chase and Aquilano, Production and Operations Management, Irwin (Edt). • McLain, Thomas and Mazzola, Operations Management: Production of goods and services, Prentice Hall (Edt). Objectives / Exam ... Winnie the Pooh spent the rest of the day by walking and happily humming a new hum, all about the common sense approach and what The Stranger has been teaching them and the hum went like this: Select the problem of the day Finding one that’s right to do, You can choose it either way, You pick it ot it picks you. Observe it very carefully, “Where do I start? Where am I going?” And don’t forget about the bee, “What’s in the way of doing or knowing?” Prod 2100/2110 Introduction 1 Introduction What is POM ? What kind of problems are studied in POM ? 1. DEFINITIONS...............................................................
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...school in the 90´s. Why ten schools? Organizations vary and change greatly, so we need more than 1 school. The five p´s of strategy Plan: Forward looking. Can be dangerous if it is strictly planned and something unforeseen happens. Patterns: Backwards looking Positions and perspective. Locating a particular product in a particular market: Strategy of positioning a product. Example: Introduce breakfast at McDonalds to use restaurant in the morning. The new position is consistent with existing perspective. The strategy of absent strategy Deliberately using absent strategy promotes flexibility, experimentation and innovation. Management control. Chapter 1 in the book. Management control is the systematic process by which the organization’s higher-level managers influence the organization’s lower- level managers to implement the organization’s strategies. Decentralization is the single most important reason for organizations to need management control systems. So, Management Control is about decentralized organizations. Need for control Decentralized managers do not automatically understand the goals and strategies developed by higher level managers, nor how they can contribute to these goals and strategies. Decentralized managers do not automatically agree with organizational goals and strategies developed by higher-level managers. Decentralized managers do not automatically have the resources needed to act with...
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...Assignment Unit Title Project Management for Business Student Name Lecturer Name Ian Tindale / Md Nuruzzaman Unit Code PMB Student ID Date (re)Issued 21st Nov. 2012 Date to Submit 7th January 2013 Internal Verifier Name Rules and regulations Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism. Coursework Regulations 1 2 3 4 Submission of coursework must be undertaken according to the relevant procedure – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year. If you need an extension (even for one day) for a valid reason, you must request one. Collect a coursework extension request form from the Academic Admin Office. Then take the form to your lecturer...
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...The Importance of Classroom Management An effective classroom management plan is the key to becoming an effective teacher, as well as making sure that is learning going on in the classroom. (Wong, Wong, Rogers, & Brooks, 2012) All classrooms should have an effective teacher to teach the students. An effective classroom management plan will also help the teacher keep the classroom under control and it helps the students focus better. An effective classroom management plan will help keep the teachers lesson plans running smoothly throughout the year. Learning to manage a classroom full of students can be difficult at times, but with dilliance and careful planning you will soon find out that your hard work and good effort will turn out for the best in the end. For teachers to teach the students then the teacher also need to do their homework and plan an effective classroom management plan that will keep the class on the right track for the year. Effective teachers maintain their classrooms well with procedures and everyday routines where ineffective teachers just depend on punishments and threats to keep their classrooms under control. When starting to plan a classroom management plan you must first make sure that you fully understand what classroom management is and how it works. Classroom management is a set of procedures that structure the classroom so the students know what to do, how to do it, and when to do it in a classroom. (Wong, Wong, Rogers, & Brooks, 2012) A classroom...
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...approves of the Project Management Plan; it needs to be approved by all of the stakeholders in the project. Everyone on the team should feel comfortable with the processes that are going to be used to do the work. 2. Answer: B Joe is doing root-cause analysis on process problems: that’s Perform Quality Assurance. Remember, Perform Quality Control is when you are trying to find problems in your work products through inspection. Perform Quality Assurance is when you are looking at the way your process affects the quality of the work you are doing. 3. Answer: C Every change request needs to be evaluated to determine whether or not it should be made. That’s what we do in the Perform Integrated Change Control process—every change is analyzed to determine its impact. It’s then documented as a change request and put into the change control system. That’s where the stakeholders on the CCB determine if the change should be made. 4. Answer: A When a change has been approved you always need to update the baseline and then implement the change. That way, you will be sure to track your performance versus new scope and schedule expectations and not the old ones. 5. Answer: B By the time the Close Project or Phase process happens, you should have already gotten formal written acceptance for the deliverables. That’s what the Verify Scope process is for, and you verify that formal acceptance in the Close Project or Phase process. 6. Answer: A The project scope management plan is a really...
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...Now the perfect companion for anyone sitting the PMI’s PMBOK exams THE DEFINITIVE 2ND EDITION PROJECT MANAGEMENT THE FAST TRACK TO GETTING THE SEBASTIAN NOKES AND SEAN KELLY GUIDE TO JOB DONE ON TIME AND ON BUDGET the definitive guide to project management In an increasingly competitive world, we believe it’s quality of thinking that gives you the edge – an idea that opens new doors, a technique that solves a problem, or an insight that simply makes sense of it all. The more you know, the smarter and faster you can go. That’s why we work with the best minds in business and finance to bring cutting-edge thinking and best learning practice to a global market. Under a range of leading imprints, including Financial Times Prentice Hall, we create world-class print publications and electronic products bringing our readers knowledge, skills and understanding, which can be applied whether studying or at work. To find out more about Pearson Education publications, or tell us about the books you’d like to find, you can visit us at www.pearsoned.co.uk the definitive guide to project management the fast track to getting the job done on time and on budget Second Edition SEBASTIAN NOKES AND SEAN KELLY PEARSON EDUCATION LIMITED Edinburgh Gate Harlow CM20 2JE United Kingdom Tel: +44(0)1279 623623 Fax: +44(0)1279 431059 Website: www.pearsoned.co.uk First published 2003 Second edition published in Great Britain 2007 © Aldersgate Partners LLP 2003 © Casnus Limited...
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...about the pitfall because of the uncertainty and the other thing is unpredictability. If you are the new consultant in the company you have to take care of the point very carefully. I also explain about the scenario planning in the strategic planning. It is also very important in the strategic planning. I also explain about the cognitive biases and decision making process. In this manager are making a rules and regulation some time it’s not work because of that failure happen in the organization. I also explain about the different characteristic for him or her to follow and measure in organization. The power full leader having a always good mission and they always follow the motivation and different characteristic. Identify at least two potential planning pitfalls and two potential cognitive biases facing the company. Explain how each could result in poor strategy. If Company hires me as a consultant, I have to think about the long term goals for the company and then I have to find the best way to achieving those goals. In strategic planning mission, external and internal environment are the main point to over all organization planning. Some time because of the poor planning or do not plan for uncertainty strategic planning will be going to fail. This is the main point for pitfall of potential planning. In this you have to understand what the business requirement. As consultant you have to fallow the market and changing circumstances. In the organization the main roll play...
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...effectively manage their quantitative and qualitative analysis What makes a good key risk indicator (KRI)? Marcelo Cruz, The Journal of Operational Risk: According to Basel, there are four mandatory inputs for operational risk measurement: internal loss data; external loss data; scenario analysis; and business environment and internal control factors (BEICFs). KRIs fall into this fourth category. A lot has been done in terms of including internal and external data and scenario analysis management in the measurement framework, but not much has been done around the KRIs. I believe this is a big gap in operational risk on both the management and risk management sides. KRIs are metrics that measures how good your control environment is and how stressed it can be. For example, if you work in a heavy processing control environment, the volume of trades or the volume of credit card processing each day should be an important indicator of the quality of your operation, or how many fails you have in processing trades, how many people work in a certain department or how many amendments operation officers need to make in trades to make them OK to settle. These indicators – whether you call them KRIs, key control indicators or key performance indicators – assess how your control environment is at a certain point in time, and how this is linked to your losses and your operational risk overall. So, good KRIs are those that reflect how your control environment is at a certain moment, whether it is stressed...
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...recruit a new member of staff. Interview Questions 0 What is your process of recruitment? We have quite a simple process. Due to the size of the firm we have limited staff. We usually recruit people by recommendation and positive attitude to work. 1 For a job description do you have any essentials criteria in mind? We usually hire only qualified staff but there are few exceptions at times. For example, if a candidate has good work experience instead of formal education. 2 Do you have any person specification in your recruiting process? 3 What kind of advertisement does your company need for recruitment? We would put an ad in the local magazine or at the local church. 4 Do you have any format you follow for a CV? 5 No specific format for a CV is followed. What are your internal and external recruitment processes? 6 What selection procedure do you follow? 7 What kind of test do you give the candidates? 8 What are the formalities you have to perform for recruitment and selection which include your regulatory, ethical and legal aspects as a company...
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...hours… Be careful of time management * Be able to recall things from memory right away - no time to reflect * Read through exam first - don't need to do the questions in order Useful Framework * Use the six quizzes * Handout: What are the critical defining characteristics of a project? * Characteristics: * Unique * Technically complex * Time-constrained, resource-constrained * Multiple stakeholders * Dynamic/uncertainty * Key skills required of a PM * Readings that tie in to the key required skills of a PM * Question: UNCERTAINTY - for sure * How do you bound the uncertainty? * How do you deal with the uncertainty? * Hints: * Competencies * Question: Stakeholders * Competencies - expressed through BEHAVIORS * Do you know the competencies at all three levels? * Know the names, the definition of the competency * When asked a question on competency, need to be able to explain the WHY * WHY is ALWAYS answered by the BEHAVIORS * It is not just about listing the behaviors, but talk about the behaviors of the managers in a way where you actually APPLY the behaviors to the situation * Behaviors help justify why you believe the competency is relevant to the problem * Memorize the competencies inside and out Readings * Triple Constraint, project - know what they are, how to talk about...
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...human effectiveness especial for an effective leader who wants to lead and take shape a wining organizations. Firstly, Covey explains the definition of habit that is the intersection of knowledge, skill and desire and 7 habits need to be paid more attention. As the writer’s said “7 habits move us progressively on a continuum form dependence to independence to interdependence.” In the meanwhile, different habit cope with different aspect and habit 1, 2 and 3 are collectively referred to as private victory and habit 4, 5 and 6 concern on public victory that deal with teamwork cooperation and communication. The last one is the habit of continuous improvement. In the following content, I am going to introduce the influence on me for each habit and how to apply them to my real social life. Habit 1: Be Proactive According to the analysis of Covey, he points out that habit 1 actually is the ability of control and initiative, which human beings can manage specific environment rather than dominate by it. I have same feeling to his opinion as there are many kinds of circumstances to be met in people’s annual life and have different self-determination, choice and the power to decide response to stimulus, conditions and circumstances. Furthermore, I really appreciate what he has said that although real environment may not be controlled by people, they can decide how to response and use specific environment and they live by the “principles of personal vision.” For...
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...Group – Scope Team Review The book states that project scope management includes the processes to ensure that the project addresses all the work required to complete the project successfully (Schwalbe, 2014). End user/customer of the scope team would be project members working on the app. The end user/customer of the overall project would be the employees that will be using the health application and website. This review is from the perspective of the end user of the scope team. Feedback * The team stated that they collected 7 requirements. I imagine that these are high-level requirements that will have further derived requirements. * Using surveys to gain perspective on user needs is good for requirements gathering. * They could also utilize other forms of market research to aid in the requirements gathering. * A 6 month deadline is good, quick turnaround – but is it possible to present a good application in that time period? * 70% employee participation is high—what will the company do to drive that participation? * This question was also asked in-class * The team’s response: says that marketing the application isn’t “their job” so what is their job? Strictly app/website development, like in a contracting sense? And if that’s the case they how do they have the authority to determine the differing change control boards? * The user/task analysis doesn’t necessarily need IT support staff present. The user may feel intimidated by the...
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...What is management? How can it be useful in any context? Introduction to Management PRASUK JAIN 14PGIM24 Term 0 22 July, 2014 MANAGEMENT Human are a social being and has various needs and desires. But since no one can satisfy all our wants we live together and work along with other people. As a result there are several types of groups, for instance, family, school, workplaces, a business firm, a cricket team and so on. However such groups can achieve their goals effectively only when the efforts of the group members are properly coordinated and controlled. This task of getting results through others by coordinating their efforts is basically known as management. Just as our mind helps us coordinate all of our activities, management helps to coordinates and regulates the activities of various members of any group. Basically management is both art and science. It is the art of making people more effective than they would have been without management and the science of how you do that. The definitions by some of the leading management thinkers and practitioners are given below: (1) Management is the art of knowing what you want to do and then seeing that it is done in the best and cheapest way. —F.W. Taylor (2) To manage is to forecast and to plan, to organise to command, to coordinate and to control. - Henry Fayol So to manage any task any manager has to go through these four stages. Management Monitor Plan Direct Organise 1. PLANNING Management starts with planning...
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...Summaries Management Control ------------------------------------------------- Session 1: Chapters 1,2,3 & 4 Chapter 1 Management and control Management control – all devices or systems managers use to ensure that behaviors and decisions of their employees are consistent with the organizations objectives and strategies (MCS) * Back end of management process * Involves managers taking steps to help ensure that employees do what is best for the org. Primary function of MC: to influence behaviors in a desirable way Benefit of MC: increased probability that organization’s objectives will be achieved Addressing types of problems: theft, fraud, unintentional error, etc Disadvantageous of MC: suppress initiative, creativity and innovation Control System: 1) Strategic Control – Is our strategy (still) valid or do we need to change it and if, how? Focus on the external tools. Management Control – Are our employees likely to behave accordingly? (do they understand what’s expected, and are they capable and willing to do so, if not how can we change it?) Focus on the internal mechanism. Causes of MC problems and needs for control: Can happen in any kind of combination simultaneously Can happen in any kind of combination simultaneously 1. Lack of direction – some employees perform poorly simply because they do not know what the organization wants form them. Management control therefore involves informing employees. 2. Motivational problems – individuals...
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...PRINCIPLES OF MANAGEMENT COURSE TUTORIAL QUESTIONS Instructor: Raza Kamal Updated: 1 Jun 2014 All of these questions will appear in your exams and no other!! Foundation of Management – Chapter 1 Q. 1: What does a manager manage? Why is managing different in the new competitive landscape? Q. 2: What are the four management functions and how do they interrelate? Q.3: Why do managers need conceptual skills? Why are technical and interpersonal skills important? How does the emphasis change as one progress in career? Q. 4: In today’s environment, which is more important to organizations efficiency or effectiveness. Explain your choice? Q. 5 (a): What are the three major roles of a manager? (b): What are the three levels of management? How are the roles being transformed? [ c) How do the changing environmental conditions alter the management and HR priorities. Management History – module Chap 1 Q. 6: What is the difference in management theories presented by Fredrick Taylor and Henry Fayol? Q. 7: What are the major elements in the Classical Management, Behavioral Management, and Quantitative Management perspectives? How are these approaches similar and how are they different? Q. 8: When managers apply the Contingency Theory? Q. 9: Why has Weber’s bureaucracy developed a bad reputation? How can modern managers use bureaucracy management to streamline their organization? Q.10: What were the experiments which were...
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