..."A Clean, Well-Lighted Place" Two waiters in a café in Spain keep watch on their last customer of the evening, an old and wealthy man who is a regular at the café and drinks to excess. They discuss the fact that he tried to commit suicide the week before, but that it could not have been over anything important because he had plenty of money. The old man asks for another brandy and one of the waiters brings it to him. The two waiters discuss their customer further, saying his niece found him hanging himself and cut him down to save his soul, and that without a wife he must be lonely. One of the waiters is younger than his colleague is, and expresses impatience to close up the café and get home to his wife. The other one, a middle-aged man, defends the old man, saying that he stays so late at the café every night because he has no one to go home to. Finally, the young waiter refuses the old man’s order for another drink, and the man pays and leaves. The two waiters close up the café and the middle-aged one again rebukes the other, saying he should have let the old man stay. The middle-aged waiter says he understands the old man’s reluctance to leave, and that he is always hesitant to lock up because someone may “need” the cafe because it is clean, well lighted, and overshadowed by the leaves of trees. The young waiter boasts that he has everything: youth, confidence, and a job. The middle-aged waiter says he and his colleague are indeed different, and that he himself lacks...
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...Research Paper The experience of ethnic minority workers in the hotel and catering industry: Routes to support and advice on workplace problems Ref: 03/06 2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund For any further information on this study, or other aspects of the Acas Research and Evaluation programme, please telephone 020 7210 3673 or email research@acas.org.uk Acas research publications can be found at http://www.acas.org.uk/index.aspx?articleid=405 ISBN 0-9554830-0-X ISBN 978-0-9554830-0-4 The Experience of Ethnic Minority Workers in the Hotel and Catering Industry: Routes to Support and Advice on Workplace Problems Ref: 03/06 2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund Acknowledgements The authors would like to thank the European Social Fund and Acas for providing financial support to the project, and Acas staff also for their guidance during the project, in particular Margaret Fox, Anthony Gould and Gill Dix. The project benefited greatly from the contributions of the Project Advisory Group, both in suggestions made on methodology, access and content at meetings, and help in accessing research participants. Many individuals and organisations helped us in gaining access to workers to interview...
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...| | |CONTENTS | | | | | |Paragraph | | | | |INTRODUCTION |1 - 3 | | | | |BACKGROUND | | | | | |Objective of CSSA |4 - 5 | |Clientele profile/composition |6 - 8 | |The problem ...
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...Introduction to Business Group Number: 1 Section: C Business Name: “Celebrations” (A Children’s Event Management Company) Celebrations A Children’s event management company Executive summary This project is designed for the class of Introduction to Business. We have planned a complete business that is to be launched in the market. It is logical and would be entirely feasible if we would have started the business in real life. Our business is a children’s event management company that is designed to organize birthdays and other casual parties for children. Our target market in this business is parents; our purpose is to provide the ease for parents when it comes to planning and arranging parties for their children. In this report we introduce the basics of our business; we explain our business mission, goals and objectives, marketing plan, operations of business, SWOT analysis, product life cycle, financial plan etc. The cash we started with was 100,000. Our goal is to earn 50,000 every month with a saving of 15,000. Acknowledgements We would like to express our gratitude to all those who gave us the possibility to complete this project. We are heartily thankful to them for their guidance and support from the initial to the final level. Their contribution enabled us to develop a better understanding of the project. First of all we would like to thank Allah all mighty, the most beneficent and the most merciful. Without him, we would not have been capable...
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...coFood and Beverage Operations DHM 102 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover, other than that in which is published, without the prior consent of the Publisher. The Guide is a useful resource for those seeking to gain the internationally recognised CTHCM qualifications. The Guide however must be used together with the recommended textbooks. CONTENTS 1. Introduction 2. Food Production Methods 3. Food Service Outlets 4. Food Service Methods 5. Food and Beverage Service Staff 6. Menus and Beverage Lists 7. Food and Beverage Service Area and Equipment 8. Food Service – Accompaniments and Covers 9. Food and Beverage Service Sequence 10. Beverage Service – Non Alcoholic Beverages 11. Alcoholic Beverage Service – Wine and Beer 12. Alcoholic Beverage Service – Spirits, Liqueurs and Bar Operations 13. Customer Care and Selling Skills 14. Functions and Events 15. Supervisory Aspect of Food and Beverage Management 1 5 31 46 65 77 92 113 128 167 181 207 228 244 262 1 Introduction Description The aim of Food and...
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...Food and Beverage Operations DHM 102 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover, other than that in which is published, without the prior consent of the Publisher. The Guide is a useful resource for those seeking to gain the internationally recognised CTHCM qualifications. The Guide however must be used together with the recommended textbooks. CONTENTS 1. Introduction 2. Food Production Methods 3. Food Service Outlets 4. Food Service Methods 5. Food and Beverage Service Staff 6. Menus and Beverage Lists 7. Food and Beverage Service Area and Equipment 8. Food Service – Accompaniments and Covers 9. Food and Beverage Service Sequence 10. Beverage Service – Non Alcoholic Beverages 11. Alcoholic Beverage Service – Wine and Beer 12. Alcoholic Beverage Service – Spirits, Liqueurs and Bar Operations 13. Customer Care and Selling Skills 14. Functions and Events 15. Supervisory Aspect of Food and Beverage Management 1 5 31 46 65 77 92 113 128 167 181 207 228 244 262 1 Introduction Description The aim of Food and...
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...P LA T O and a P LAT Y P U S WA L K I N TO A B A R . . . Understanding Philosophy Through Jokes < T H O M A S C AT H C A RT & D A N I E L K L E I N * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * P l at o a n d a P l at y p u s Wa l k i n t o a B a r . . . PLATO and a PLAT Y PUS WA L K I N T O A B A R . . . < Understanding Philosophy Through Jokes Th o m as Cat h c a rt & Dan i e l K l e i n A B R A M S I M AG E , N E W YO R K e d i to r : Ann Treistman d e s i g n e r : Brady McNamara pro d u c t i on m anag e r : Jacquie Poirier Cataloging-in-publication data has been applied for and may be obtained from the Library of Congress. ISBN 13: 978-0-8109-1493-3 ISBN 10: 0-8109-1493-x Text copyright © 2007 Thomas Cathcart and Daniel Klein Illlustration credits: ©The New Yorker Collection 2000/Bruce Eric Kaplan/ cartoonbank.com: pg 18; ©Andy McKay/www.CartoonStock.com: pg 32; ©Mike Baldwin/www.CartoonStock.com: pgs 89, 103; ©The New Yorker Collection 2000/ Matthew Diffee/cartoonbank.com: pg 122; ©The New Yorker Collection 2000/ Leo Cullum/cartoonbank.com: pg 136; ©Merrily Harpur/Punch ltd: 159; ©Andy McKay/www.CartoonStock.com: pg 174. Published in...
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...The Social Life of Information by John Seely Brown and Paul Duguid Harvard Business School Press, February 2000. ISBN: 0875847625 Contents Acknowledgments ix Introduction: Tunneling Ahead 1 1 Limits to Information 11 2 Agents and Angels 35 3 Home Alone 63 4 Practice Makes Process 91 5 Learning -- in Theory and in Practice 117 6 Innovating Organization, Husbanding Knowledge 147 7 Reading the Background 173 8 Re-education 207 Afterword: Beyond Information 243 Notes 253 Bibliography 289 Index 307 About the Authors 319 Chapter 5: Learning -- in Theory and in Practice Knowledge management is the use of technology to make information relevant and accessible wherever that information may reside. To do this effectively requires the appropriate application of the appropriate technology for the appropriate situation. Knowledge management incorporates systematic processes of finding, selecting, organizing, and presenting information in a way that improves an employee's comprehension and use of business assets. We began the last chapter contemplating the trend from business process reengineering to knowledge management. There, we focused primarily on the limits of process, which we suggested was an info-friendly concept, but one that might be blind to other issues. In this chapter, we take up the other half of the matter and consider knowledge and learning, again in relation to practice and again as distinct from information...
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...POSITIONING STRATEGY WITH A NEW IDENTITY: A case study of VIETNAM AIRLINES by Le Hong Dac A research study submitted in partial fulfillment of the requirements for the degree of Master in Business Administration Examination Committee: Dr. Truong Quang (Chairman) Dr. Clemens Bechter Dr. Lalit.M.Johri Nationality: Vietnamese Previous Degree: Bachelor of Economics University of Agriculture and Forestry HoChiMinh City, Vietnam Scholarship Donor: The Government of Switzerland Asian Institute of Technology School of Management Bangkok, Thailand August 1999 Acknowledgement I wish to express my profound gratitude and great appreciation to my advisor Dr. Truong Quang for his valuable guidance, advice and encouragement throughout the research study. Special thanks are extended to the other members of the Examination Committee, Dr. Clemens Bechter and Dr.Lalit.M.Johri for taking interests and giving valuable suggestions to improve the content of this study. Deep appreciation and thanks are also extended to Mr. Luong Hoai Nam, Mr. Trinh Ngoc Thanh, Mr. Duong Tri Thanh, Mr. Mai Quoc Tuan, Mr. Nguyen Thuong Hai, Mrs. Nguyen Thi Minh Yen and Mr. Le Dinh Tuan of Vietnam Airlines Corporation for providing me the desired information and data for this research study. I fall short of words...
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...Barack Obama Dreams from My Father “For we are strangers before them, and sojourners, as were all our fathers. 1 CHRONICLES 29:15 PREFACE TO THE 2004 EDITION A LMOST A DECADE HAS passed since this book was first published. As I mention in the original introduction, the opportunity to write the book came while I was in law school, the result of my election as the first African-American president of the Harvard Law Review. In the wake of some modest publicity, I received an advance from a publisher and went to work with the belief that the story of my family, and my efforts to understand that story, might speak in some way to the fissures of race that have characterized the American experience, as well as the fluid state of identitythe leaps through time, the collision of cultures-that mark our modern life. Like most first-time authors, I was filled with hope and despair upon the book’s publication-hope that the book might succeed beyond my youthful dreams, despair that I had failed to say anything worth saying. The reality fell somewhere in between. The reviews were mildly favorable. People actually showed up at the readings my publisher arranged. The sales were underwhelming. And, after a few months, I went on with the business of my life, certain that my career as an author would be short-lived, but glad to have survived the process with my dignity more or less intact. I had little time for reflection over the next ten years. I ran a voter registration project in...
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...purchase, go to http://www.bcltechnologies.com/allpdf/ a man of means they merely want the seed to give verisimilitude to their otherwise bald and unconvincing raspberry jam? On the solution of this problem depends the important matter of price, for, obviously, you can charge a fraudulent jam disseminator in a manner which an honest farmer would resent. This was the problem which was furrowing the brow of Mr. Julian Fineberg, of Bury St. Edwards, one sunny morning when Roland Bleke knocked at his door; and such was its difficulty that only at the nineteenth knock did Mr. Fineberg raise his head. "Come in--that dashed woodpecker out there!" he shouted, for it was his habit to express himself with a generous strength towards the junior members of his staff. The young man who entered looked exactly like a second clerk in a provincial seed-merchant's office--which, strangely enough, he chanced to be. His chief characteristic was an intense ordinariness. He...
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...mother was freckled and sickly. To five little stone lozenges, each about a foot and a half long, which were arranged in a neat row beside their grave, and were sacred to the memory of five little brothers of mine - who gave up trying to get a living, exceedingly early in that universal struggle - I am indebted for a belief I religiously entertained that they had all been born on their backs with their hands in their trousers-pockets, and had never taken them out in this state of existence. Ours was the marsh country, down by the river, within, Great Expectations as the river wound, twenty miles of the sea. My first most vivid and broad impression of the identity of things, seems to me to have been gained on a memorable raw afternoon towards evening. At such a time I found out for certain, that this bleak place overgrown with nettles was the churchyard; and...
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...Chapter 1 SIGMUND FREUD AN INTRODUCTION Sigmund Freud, pioneer of Psychoanalysis, was born on 6th May 1856 in Freiberg to a middle class family. He was born as the eldest child to his father’s second wife. When Freud was four years old, his family shifted and settled in Vienna. Although Freud’s ambition from childhood was a career in law, he decided to enter the field of medicine. In 1873, at the age of seventeen, Freud enrolled in the university as a medical student. During his days in the university, he did his research on the Central Nervous System under the guidance of German physician `Ernst Wilhelm Von Brucke’. Freud received his medical degree in 1881and later in 1883 he began to work in Vienna General Hospital. Freud spent three years working in various departments of the hospital and in 1885 he left his post at the hospital to join the University of Vienna as a lecturer in Neuropathology. Following his appointment as a lecturer, he got the opportunity to work under French neurologist Jean Charcot at Salpetriere, the famous Paris hospital for nervous diseases. So far Freud’s work had been entirely concentrated on physical sciences but Charcot’s work, at that time, concentrated more on hysteria and hypnotism. Freud’s studies under Charcot, which centered largely on hysteria, influenced him greatly in channelising his interests to psychopathology. In 1886, Freud established his private practice in Vienna specializing in nervous diseases...
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... *which does not mean I am henpecked, under her thumb or not man enough PROLOGUE “Why am I referred here? I don’t have a problem,” I said. She didn’t react. Just gestured that I remove my shoes and take the couch. She had an office like any other doctor’s, minus the smells and cold, dangerous instruments. She waited for me to talk more. I hesitated and spoke again. “I’m sure people come here with big, insurmountable problems. Girlfriends dump their boyfriends everyday. Hardly the reason to see a shrink, right? What am I, a psycho?” “No, I am the psycho. Psychotherapist to be precise. If you don’t mind, I prefer that to shrink,” she said. ”Sorry,” I said. “It’s OK,” she said and reclined on her chair. No more than thirty, she seemed young for a shrink, sorry, psychotherapist. Certificates from top US universities adorned the walls...
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...Abstract Understanding the encounter of different generations may be a determining factor in the success of organizations. In order to have a clear understanding about the new generation, this article examines the working encounter of Generation Y. Generation Y in the Hong Kong Special Administrative Region and four cities in mainland China were studied. How the social environment influenced their attitudes and behavior in work and geographical mobility, and how geographical mobility created problems to the migrants were studied. We find that the Generation Y in Hong Kong is facing more competition than the Generation Y in mainland. In geographical mobility, most of the respondents accept geographical mobility. The findings provide some insights on how the social environment shapes the generation. Keywords China Á Generation Y Á Geographical mobility Á Globalization Introduction Nowadays, human resource managers and owners are becoming interested in how to recruit, manage, and work with people from different generations in the workplace. Understanding the attitudes of different generations will be H. Kwok Department of Sociology and Social Policy, Lingnan University, 8 Castle Peak Road, Tuen Mun, Hong Kong, China H. Kwok (&) Flat S, 11/F., Braemar Terrace, 1 Pak Fuk Road, North Point, Hong Kong, Hong Kong SAR, China e-mail: kwokhk@LN.edu.hk; drkwok2002@yahoo.com.hk a determining factor in the success of organizations in the future (Alas 2005). Managers...
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