care from Humana. Over the last quarter we have lost 2500 member dropping out of the program due to not contacting a member in a timely fashion that either they do not feel like it would benefit them now or they simply have forgotten about the initial call detailing what the program entails for them. Purpose: This procedure manual will ensure to better equip new referral specialist with the essentials to ensure proper documentation of a member’s in the clinical database. It will decrease the number
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through Arnold Friend’s actions and
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presentation. We took DHL call centre as the development subject, and analyzed the importance of establishing a new call centre based on the theories about the reasons of building call centre. Based on existing literature about call centres, we summered up the advantages of call centres and examine the current status of DHL, thus our analysis gives a theoretical and practical ground of building DHL new call centre (Bruce et al, 2010). Latter analyzed the factors influencing the success of call centres so that
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A call center managers can use the statistical report to measure the efficiency and effectiveness of an employee in the areas of response time and service level, number of calls per employee, first call resolution, and transfer rate. By using the statistical report, it will help show the relationship between their performance and the organization standards or goals and it is easier to visualize. It can also be utilized by the managers to take necessary corrective actions if needed.
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to second guess his decision. As time gets closer to performing the deed Macbeth begins to have second thoughts about his actions, but this is where Lady Macbeth’s evil characteristics begins to take place. Lady Macbeth’s role in the murdering of King Duncan was to convince and give Macbeth the power to perform the killing. Once Macbeth gains the will power to perform the action he commits the deed. “I have done the deed” (Cite Macbeth) are the lines in the play when Macbeth notifies Lady Macbeth that
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of their actions. Responsibility is a key element of ethical action. Responsibility means that you accept the potential costs, duties, and obligations for the decisions you make. Accountability is a feature of systems and social institutions: It means that mechanisms are in place to determine who took responsible action, and who is responsible. Systems and institutions in which it is impossible to find out who took what action are inherently incapable of ethical analysis or ethical action. Liability
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After Action Review Throughout the history of the United States, the military is usually employed to suppress insurrection and rebellion, to enforce the law as well as perform many other duties of the Federation, state and local affairs. While support to the nations is usually overshadowed by the high-profile duty of detracting it, military support is a vital mission which still continues to grow as alluded to by the number of domestic problems to which the Department of Defense (DOD) has responded
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Lawrence Fergus Ethics Case Study Samantha Ruiz 04/17/2011 Jerry McCall is Dr. Williams’ office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend
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done great improvements with Rainbarrel’s numbers. He was able to reduce labor cost and lower cost as a result of higher productivity. Hiram was even able to increase the number of calls the customer service representatives were taking each day by 50% and reduce their call time from 6 minutes a call to 4 minutes a call without incurring any capital costs. Another improvement Hiram was able to make was an increase in on-time shipments which was something the company was not watching before Hiram
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Rodman was terminated under hospital personnel policies following a “third corrective action” notice. In June of 1986 Ms. Rodman was reprimanded for having received an inordinate amount of personal telephone calls and visits from people while she was at work and on company time. Her behavior was disruptive to the patients as well as other employee’s. She was informed by her boss not to take any more personal calls outside of being on break or dinner and she was not to have any visitors at her work
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