BRAC University INTERNSHIP REPORT ON CUSTOMER SATISFACTION OF GRAMEENPHONE LIMITED BRAC Business School BRAC University 66, Mohakhali,Dhaka Submitted To Mahmudul Haq Assistant Professor BRAC Business School BRAC University Submitted By Md. Harun-Or-Rashid Student of BBA BBS Department ID: 08304114 Date of Submission: 25th September 2010 Letter of Transmittal Date: 25th September 2010 To Mahmudul Haq Assistant Professor BRAC Business School
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A Study on Waiting Line Management in Indian Retail Sector Project Title: - To study the effectiveness of “Waiting Line Management” of two supermarkets. Introduction:- Waiting Line Management- Understanding waiting lines or queues and learning how to manage them is one of the most important areas in operation management. We wait in line every day, from driving to work to checking out at the supermarket. In this project we discuss the basic elements of waiting lines problems and provide standard
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4/8/2013 “Thess- Logisti”| | CITY COLLEGE | Application of the GAP model of Service Quality | EXECUTIVE SUMMARY Aim of the study is evaluation of consumer satisfaction in Greek finance market in terms of quality of services in case of accounting and finance consulting agency “Thess-Logisti”. The main information about the company and gaps faced in front of the company were identified from the interview with the CEO of agency Mr. Chatziarapis. Also, the identification of gaps are identified
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Exploratory Study using Multidimensional Scaling ABSTRACT Banks are the essential part of a country’s economy and citizen’s life. Banking promotes saving and uses this money for borrowing purposes. All manner of people from the ordinary laborers and workers to the rich land owners and businessmen can keep their money safely in banks and earn savings on it. People decide which Bank to associate with depending upon its different features or attributes. The importance that customers give to each
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Does relationship marketing improve customer relationship satisfaction and loyalty? Andreas Leverin and Veronica Liljander Relationship marketing (RM) has been identified as one of the way for firms to develop mutually beneficial and valuable long-term relationships with customers .RM is believed to work most effectively when customers are highly involved in the good or service, there is also an element of personal interaction. Research Review:-
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perspectives 7 Some Generic BSC Measures Perspective Financial Customer Internal Business Learning and Growth Measure Return on investment and economic value-added Satisfaction, retention, market, and account share Quality, response time, cost, and new product introductions Employee satisfaction and information systems availability BALANCED SCORECARD PERSPECTIVES AND OBJECTIVES CUSTOMER - Customer Satisfaction - Effective Service/Partnership 8 FINANCIAL - Optimum Cost Efficiency
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Is satisfaction enough in order to understand the customer-brand relationship? What should firms measure? Satisfaction of its customers is often a top priority of service firms; moreover, service industries strive for consistent satisfaction of its customers in order to reach their objectives of repeat purchases. In today’s competitive market it is no longer sufficient to merely satisfy customers, Jones argues that satisfied customers defect, and that completely satisfied customers are much more
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METHODIST UNIVERSITY COLLEGE GHANA FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF MARKETING CUSTOMER RELATIONSHIP MANAGEMENT ARTICLE REVIEW: RELATIONSHIP MARKETING AND CUSTOMER LOYALTY: EVIDENCE FROM THE GHANAIAN LUXURY HOTEL INDUSTRY. GROUP 3 MEMBERS THOMAS ATANGA BBAM/ED/122566 ERNEST FIIFI DES-BORDES BBAM/ED/118290 FRANK AMUZU MAWULI BBAM/ED/112043
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of work environments. My objective is to take a look at three individual studies that look at different elements of work design such as employee environmental controls, work place innovation and well-being. I will then summarize my conclusion with a recommend course of research to further prove that providing a well thought out work place design will promote a work place environment that leads to increase job satisfaction, productivity, group unity, collaboration and performance. First let’s define
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Thangapalam R Deepak Chattani Naadiya Danapal Ram Vibhakar S [A0120022] [A0119959] [A0119975] [A0119961] [A0120054] A Case study on Business Intelligent and Analytics Systems in NTUC FairPrice Table of Contents Executive Summary ...............................................................................
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