http://sass.sciedupress.com Studies in Asian Social Science Vol. 1, No. 2; 2014 Analysis of Performance Appraisal System of the Daphne Company Based on KPI Yanni Yao 1 & Yingying Li1 1 Management faculties of graduate students, Shanghai University of Engineering Science, Shanghai, China Correspondence: Yanni Yao, San Xin North road No.1800 20th floor, Room 5013, Songjiang, Shanghai, China. Tel: 86-150-0017-1162. E-mail: 15956976431@163.com Received: April 28, 2014 doi:10.5430/sass
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repeat buying behaviour among store customers is one of the most important competition challenges. There are several reasons for that. Food Marketing Institute (2001) found that customers spend on average 78% of their food expenditures at one primary store. Furthermore, obtaining new customers costs five to six times more than retaining current customers (Huddleston et al., 2004). Other benefits resulting from customer loyalty include the likelihood that customers increase their spending over time
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SERVICES AND CUSTOMER'S SATISFACTION IN QATAR: A STATISTICAL ANALYSIS* Khalid Al-Sulaiti Abdullah Al-Khulaifi Fawzi AI-Khatib College of Business and Economics Qatar University ABSTRACT The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire
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ABSTRACT The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government
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executives and students an opportunity to examine in depth how Schultz and his team saved Starbucks from near-collapse, by both executing a deep, comprehensive return to its core values and, at the same time, investing in a range of new products, customer experiences and organizational capabilities designed to make the company fit for enduring success in a turbulent global economy. Set against the backdrop of the Great Recession, the case also considers the impact of unprecedented important shifts
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INTRODUCTION 1.1 CUSTOMER SATISFACTION Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four of a Balanced Scorecard. “Degree of satisfaction provided by the goods or services of a firm as measured by the number of repeat customers” In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator
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business practice and the academic study of logistics, the incorporation of concepts such as quality followed by value has been truly revolutionary. In addition, the use of information and communication technologies (ICT) has substantially modified the way inter-company relationships are managed. This has meant that logistics is no longer considered a routine, merely operational activity but a strategic variable which is a deciding factor in achieving customer satisfaction. There are, however, still a
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in place this new frequent shopper program will enhance the company’s ability to analysis its customers’ in-store purchasing behavior by tracking how many times an individual consumer is in the store within any particular week, month, or year. The program will automatically track those items, which are purchased during those visits, and in what quantities those items are purchased by that specific customer. This information, which is critical to inventory control and would be used by the management
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Capstone phase 1 Westside A Tata-Trent unit Research topic 1) Brand track research 2) Customer satisfaction 3) Sub-brand awareness Index 1) Synopsis 2) Research design Submitted to- Submitted by- Prof. Pratish srivastava
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2013 Internal Marketing & Internal Customer Satisfaction Professor: Dr. Ma’moun Akroush Marketing Research Project 19/05/2013 Team Members: Dafi Jaradat Essam Quza Hazem Haddadin Rebecca Odeh Thuraya Talib Contents Executive Summary ................................................................................................................. 2 Introduction............................................................................................................................ 3
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