toward the SPSS version twenty for knowledge analysis, total sample two hundred, show that 'emotional intelligence has no impact on the service quality provided to customers'. The expectations of customers were manner over perception that they had regarding Islamic Bank services. Showing 'there is a Gap between perceived services and customers expectation of services'. Keywords: Emotional Intelligence, Influence, Inter-Personal Sensitivity, Motivation, Service, Quality,
Words: 3012 - Pages: 13
Part 2: Overview of Relevant Literature This section reviews recent literature about Emotional Intelligence and the theories that connect certain emotional aspects, personality traits, behaviours and preferences with leadership styles and leadership effectiveness. Recent literature Emotional Intelligence (EI) is a term that was created by Salavoy and Mayer and was defined as: “a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate
Words: 1669 - Pages: 7
Introduction to our group Good afternoon staff and welcome to this afternoon’s presentation by the Ambassadors for Emotional Intelligence. We are a Brisbane-based group dedicated to educating on the topic of emotional intelligence, or EI, as an aspect of professionalism. The purpose of our talk today is to enforce the critical nature of emotional intelligence in regards to workplace success, and to encourage the implementation of strategies intended to increase EI levels of Sound Wave employees
Words: 330 - Pages: 2
Team Great”, “Team achieve superior levels of participation, cooperation, and collaboration because their members trust one another, share a strong sense of group identity, and have confidence in their effectiveness as a team”. The levels of emotional intelligence was critically low in Greg’s global team. While a certain level of familiarity occurs naturally when people work in the same location, it is difficult to build within global teams, notes Debra Nunes, vice president, executive leadership team
Words: 794 - Pages: 4
improve, as I bless them even when they are cursing or judging me – I will build primary greatness into my personality and character. In learning about leadership and its qualities my understanding of emotional intelligence has influenced my heightened awareness of my own emotional intelligence
Words: 500 - Pages: 2
Change Management – This session will help students to get informed on what to expect and how to deal with change in the work environment whether it will be a departmental change or organizational change. Emotional Intelligence - Studies have shown that people with high emotional intelligence have greater mental health, exemplary job performance, and more potent
Words: 312 - Pages: 2
Emotional Intelligence Students Name University Affiliation Course Details Emotional Intelligence Emotional intelligence is the possession of an ability one has to monitor and properly manage their emotions in an intelligent way such that they cannot take over you or even affect the process of decision making. The issue can also be expanded to mean the ability to understand others emotions that aids in knowing reasons for their behavior and ensuring effective communication with them. Examples of
Words: 964 - Pages: 4
knowing the other and not knowing oneself, -in every battle certain defeat." Sun Tzu, The Art of War. “Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work. I.Q is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” Warren Bennis. “Social intelligence was therefore always at a high premium. A sharp sense of empathy can make a huge difference, and with it in an ability
Words: 658 - Pages: 3
Candice Birks, Miranda Cauthen, Charles Goady, Ernest Munoz Shauna M. Vinson Northwood University Leadership MBA-612 Tara Peters, Ph.D. October 28, 2015 Abstract Through our writings for the group assignment, we will detail the emotional intelligence of one main character. We will be expressing contrasting approaches in which two characters exhibit from the chosen movie, "The Matrix". Lastly, we will touch on the additional course concepts from the psychological contract piece of the
Words: 2522 - Pages: 11
to manage your emotions requires effective biological “wiring” between the reasoning and feeling areas of the brain, and Gage had lost that link. People are emotional creatures, so always be mindful of the role emotions play in your behavior and that of others. For example, a medical technician named Lily used her emotional intelligence (EQ) to achieve her goals. Stuck in her biotechnology job, and frustrated by the routine and lack of challenge, she got a new job running a start-up drug development
Words: 445 - Pages: 2
