Change Management – This session will help students to get informed on what to expect and how to deal with change in the work environment whether it will be a departmental change or organizational change. Emotional Intelligence - Studies have shown that people with high emotional intelligence have greater mental health, exemplary job performance, and more potent
Words: 312 - Pages: 2
- one victory for one loss. Not knowing the other and not knowing oneself, -in every battle certain defeat." Sun Tzu, The Art of War. “Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work. I.Q is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” Warren Bennis. “Social intelligence was therefore always at a high premium. A sharp sense of empathy can make a huge difference
Words: 658 - Pages: 3
DOING EMOTIONAL LABOUR: DEALING WITH IRATE AND MESSY GUESTS The reception section had to deal with multifarious demands and queries by guests: ‘the front desk is more pressured [than switchboard], they get millions of questions’ (Guest Services Manager). This constant questioning regularly involved being on the receiving end of complaints, or as one woman who had transferred into the front desk from another department described it, ‘when you’re actually at the front desk, you get it’ (FDA1).5 As
Words: 907 - Pages: 4
ability to manage your emotions requires effective biological “wiring” between the reasoning and feeling areas of the brain, and Gage had lost that link. People are emotional creatures, so always be mindful of the role emotions play in your behavior and that of others. For example, a medical technician named Lily used her emotional intelligence (EQ) to achieve her goals. Stuck in her biotechnology job, and frustrated by the routine and lack of challenge, she got a new job running a start-up drug
Words: 445 - Pages: 2
Coursework Header Sheet 219178-32 Course Coursework Tutor BUSI1591: Leadership, Prof Dev & Career Assessment 2 RL Hewett Course School/Level Assessment Weight Submission Deadline B/PG 0.00% 30/03/2015 Coursework is receipted on the understanding that it is the student's own work and that it has not, in whole or part, been presented elsewhere for assessment. Where material has been used from other sources it has been properly acknowledged in accordance with the University's
Words: 2764 - Pages: 12
Every moment of our daily lives consist of many interactions and activities occurring at the same time whether they are specifically directed to us or not. To put this in a nutshell, we are always engaging in some sort of emotion management, the process in which we respond appropriately to our situation based on norms and rules that we have accustomed to (Brym and Lie 2012). An experience from my life when emotion management was in play would be when I had to go run an errand for my teacher; I had
Words: 959 - Pages: 4
Mindful Emotional Intelligence In College Students College students unusually face personal, socioeconomic and academic responsibilities that are often ignored (Barragán, Lewis, Palacios, 2007). Several studies show that psychological problems suffered by college students are related to anxiety disorders, stress and fear of being evaluated (Salanova, Breso, & Schaufeli, 2005). These emotions have a really important and transcendental role on student’s lifestyle, their way of interacting with their
Words: 670 - Pages: 3
Running head: Interpersonal Relationships Final paper: Interpersonal Relationships Natalie Simmons COM 200 Interpersonal Communication Lakisha Bryant January 23, 2012 Dear Mr. & soon to be Mrs. Johnson: An interpersonal relationship is a fulfillment that every individual needs. In your relationship, you have already made the necessary steps to achieving a meaningful and long-term marriage by seeking advice. Every relationship is not perfect. There will
Words: 2330 - Pages: 10
Impact of emotional intelligence on individual performance Marriam Naseer Mphil-11 Quaid-I-Azam University Islamabad. 1: Introduction: Emotional intelligence: There have been numerous definitions of what constitutes emotional intelligence. All reference the thoughts and feelings behind people’s actions, which guide their response patterns in different situations. It therefore follows that people who are emotionally competent are able to recognize these different emotional patterns in themselves
Words: 2397 - Pages: 10
Personal Skills Personal Development E nglish Campus D evelop you emotional intelligence Manage your stress S trengthen your creativity Document de synthèse sur les modules CrossKnowledge réalisé par Sophie Lorenzo, responsable de la cellule e-learning. SESSION Learning for a better life Les CrossKnowledge Sessions sont des modules de formation e-learning asynchrone de 30 minutes sur des concepts-clés, des pratiques ou des comportements managériaux. CrossKnowledge en propose
Words: 1790 - Pages: 8
