Emotional Intelligence Will Affect The Performance The purpose of this study is to identifying how the emotional intelligence will affect the performance of staff at Jabatan Tenaga Kerja, Taiping. Due to the importance of the emotion, it was crucial for people to manage their emotions. In our study, we focused on controlling the emotions among staff at their workplace. Their daily routines include pressure, conflicts with peers, complaints from clients and work overload which make them becoming
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of Schutte’s Emotional Intelligence Scale and the Five Factor Mode, as known as Big five model, to reflect and set goals to improve myself. According to Goleman(1996), “emotional intelligence is a combination of personal qualities, including self-discipline, patience, motivation, optimism, and ability to control anger—and “people skills,” such as empathy, the ability to listen, and the ability to offer constructive rather than hurtful criticism.” It shows that having high emotional intelligence can
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The Great Intimidators Since when has being a difficult boss been a disqualifier for a job?” asked Nightline’s Ted Koppel after several abrasive, intimidating leaders of major corporations—Disney’s Michael Eisner, Miramax’s Harvey Weinstein, and Hewlett-Packard’s Carly Fiorina—fell from their heights of power. Picking up on what seemed to be a new trend in the workplace, the business media quickly proclaimed that the reign of such leaders was over. From now on, the Wall Street Journal predicted
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hold 4.6 percent of Fortune 1000 list of CEO position. Despite of being minority in managerial world, women make a better manager because they are highly motivated, easy to communicate, have the power to convince people and have a capability called emotional intelligence (EQ). Women have different driven factor which can boost their desire that makes them highly motivated than men. The survey conducted in October 2004 by Research Institute of Labour and Social Affairs found that men place their motivation
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The information I learned about in the EQ video turned out to be very crucial in everyday life. Since the video I feel I have a much stronger emotional intelligence than I had before. There are 2 specific events that specifically stand out in my memory where I was able to portray strong emotional intelligence, getting in an argument with my girlfriend, and an argument with my mom. My girlfriend and I had got into an argument about something that could just not be settled. Things got more intense
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Emotional intelligence Wayman Washington SSCI206-1405B January 22, 2015 Colette, McGinnis “Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth” Mayer & Salovey, (1997). I think that it would be very important to have the understanding that emotional intelligence is not what we would call
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regression toward the SPSS version twenty for knowledge analysis, total sample two hundred, show that 'emotional intelligence has no impact on the service quality provided to customers'. The expectations of customers were manner over perception that they had regarding Islamic Bank services. Showing 'there is a Gap between perceived services and customers expectation of services'. Keywords: Emotional Intelligence, Influence, Inter-Personal Sensitivity, Motivation, Service, Quality,
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I. Part 2: Overview of Relevant Literature This section reviews recent literature about Emotional Intelligence and the theories that connect certain emotional aspects, personality traits, behaviours and preferences with leadership styles and leadership effectiveness. Recent literature Emotional Intelligence (EI) is a term that was created by Salavoy and Mayer and was defined as: “a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate
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Introduction to our group Good afternoon staff and welcome to this afternoon’s presentation by the Ambassadors for Emotional Intelligence. We are a Brisbane-based group dedicated to educating on the topic of emotional intelligence, or EI, as an aspect of professionalism. The purpose of our talk today is to enforce the critical nature of emotional intelligence in regards to workplace success, and to encourage the implementation of strategies intended to increase EI levels of Sound Wave employees
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Good Team Great”, “Team achieve superior levels of participation, cooperation, and collaboration because their members trust one another, share a strong sense of group identity, and have confidence in their effectiveness as a team”. The levels of emotional intelligence was critically low in Greg’s global team. While a certain level of familiarity occurs naturally when people work in the same location, it is difficult to build within global teams, notes Debra Nunes, vice president, executive leadership
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