PART ONE • UNDERSTANDING SERVICES SERVICES IN THE MODERN ECONOMY As consumers, we use services every day. Turning on a light, watching TV, talking on the telephone, riding a bus, visiting the dentist, mailing a letter, getting a haircut, refueling a car, writing a check, or sending clothes to the cleaners are all examples of service consumption at the individual level. T h e institution at which you are studying is itself a c o m p l e x service organization. In addition to educational services
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The fourteenth edition of Purchasing and Supply Management focuses on decision making throughout the supply chain. Based on the conviction that supply managers, in concert with suppliers and distributors, have to contribute to organizational goals and strategies, this edition continues to focus on how to make that mission a reality. Fourteenth Edition Highlights of the Fourteenth Edition: More than 40 real-life supply chain cases afford the opportunity to apply of the acquisition process
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La Herramienta Esencial para Todo Director de Proyecto En 1983, los voluntarios del Project Management Institute (PMI®) se reunieron por primera vez para crear los fundamentos para la dirección de proyectos. Actualmente, la Guía del PMBOK® es reconocida como el estándar global para la dirección de proyectos y es uno de los mejores y más versátiles recursos disponibles para el profesional de esta disciplina. La Guía del PMBOK® contiene las prácticas fundamentales que todos los directores de los proyecto
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