ONLINE HOUSE ALLOCATION SYSTEM FOR CUSTOMER SATISFACTION. (A CASE OF KENYA PORTS AUTHORITY) MWASENE ASHA SULEIMAN System project proposal submitted to School of Human Resources Development (SHRD) in partial fulfilment of the requirements for the award of a degree in Bachelor of Business Information Technology of The Jomo Kenyatta University of Agriculture and Technology
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Mukherjee (2003) where they test the importance of job satisfaction and organisational commitment on service quality and explore how commitment may influence the willingness of customer-contact employees to engage in discretionary efforts may reflect in the service quality they deliver. He goes on to comment on one of the key findings from Malhotra and Mukherje (2003) research; that affective commitment was more important than job satisfaction in determining the service quality of customer contact
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organization was emphasized. Quality of Work Life plays a vital role in Human Resource Management.QWL creative awareness of workers in successful Organization.QWL in India can be improved through a variety of instrumentalities like education and training, employee, union participation, research projects, and appreciation of changing environment. A good human resources practice would encourage all employees to be more productive while enjoying work.
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HUMAN RESOURCES Conference Paper Abstracts A CHANGE RECIPIENT PERSPECTIVE ON TRAINING AND COMPETENCE DEVELOPMENT DURING ORGANIZATIONAL CHANGE Olsen, Trude Hogvold; Harstad U. College; trude.olsen@hih.no Stensaker, Inger G.; NHH Norw.Schl of Economics and Business Adm.; inger.stensaker@nhh.no As organizations change and adapt to pressures in the external and internal environment, managers and employees are required to learn new competencies and skills. Ideally, new skill requirements should be
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An Analysis on How to Handle Dysfunctional Customers And how they affect on Food Servers in selected Restaurants at Eastwood City ------------------------------------------------- A Method of Research and Thesis Paper Presented to the Faculty of the Hotel and Restaurant Management Arellano University - Pasig ------------------------------------------------- In Partial Fulfilment of the Requirement for the Degree in Bachelor of Science in Hotel and Restaurant Management Presented
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(HRM) PRACTICES AND THEIR IMPACT ON EMPLOYEE MOTIVATION Course: Methods in Business Research Instructor: Fatima Saman Qaisar Semester: Spring 2016 Group Number: 1 Section: 2013 BBA-B Group Members: Ahsan Bashir Gill L13-4761 Tayyab Javaid L13-4713 Humza Humayun L13-4879 Mishall Masood L13-4886 Word Count: 3540 Table of Contents: Abstract: 2 Introduction: 3 Research Questions: 3 Research Objectives: 3 Background: 4 Literature Review: 5 INFLUENCE OF INDEPENDENT VARIABLE
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Recognizing the Need For, Impacts and Benefits of Effective Delegation in the Work Place CASSANDRA C. SMITH Graduate Research Thesis Lawrence Technological University Southfield, Michigan Dr. Thomas Marx Senior Service College Fellowship (SSCF) 2011-2012 Midwest Region Published by Defense Acquisition University 28 Mar 2012 Submitted to Lawrence Technological University (LTU) College of Management in partial fulfillment of the degree of Masters of Science in Global Leadership and Management Submitted
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by hierarchal processes and systems of management, both people and technology which unless understood seem to lend itself to the inherent leadership styles by managers disenfranchising employees, and ultimately driving down productivity and employee satisfaction.
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also developing the capabilities of teams and individuals. Currently at work performance management appraisal (PMA) is carried out on a quarterly basis and is a conversation carried out by a line manager and an employee, it is aimed at improving the effectiveness and capability of an employee through development. It is aimed at personnel who want to achieve excellence in their respective fields and want to acquire more skills and knowledge, which will assist in the achievement of personal and professional
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THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT A Thesis Proposal Presented to the Faculty of the Graduate School Philippine Christian University Dasmariñas, Cavite In Partial Fulfillment Of the Requirements for the Degree in Masters In Business Administration MOJICA, KRISHA MAY S. March 2015 APPROVAL SHEET The thesis entitled “THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION
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