"ASSESSMENT AND ANAYSIS OF CUSTOMER SATISFACTION WITH SERVICE DELIVERY OF MTN, KUMASI" By NAME: FRANCIS KWAKU DOGBE A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION October, 2011 DECLARATION I hereby declare that this thesis is the result of my own work except references cited that have been duly acknowledged
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The Missing Link; How Corporate Social Responsibility Increases Market Value Bachelor Thesis Marketing Supervisor: Ph.D. Ernst Osinga 2009/2010 ANR Name E-mail Subject : 888692 : Puck van den Biggelaar : P.vdnBiggelaar@uvt.nl : Marketing and firm value Subject Area : Marketing corporate social responsibility and market value Study Program: International Business 1 Abstract Corporate social responsibility is profitable for a company, but only when the following requirements are met
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Hence, student satisfaction plays a very important role in these institutions. This research aims to examine the effect of students’ perceived service quality and the students’ perceived price fairness on student satisfaction. The results show that various dimensions in perceived service quality and perceived price fairness have positive impacts on student satisfaction. It also shows that when perceived price fairness is taken into account, the variation in student satisfaction is better explained by
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Organizational culture is a is a group of values shared by a group of people, mostly silent between the members and, obviously, unique to the group, which are passed on to new group members. Organizational culture is a mechanism of knowhow, standards of perception, thinking, evaluation and action. Cultural Impact The culture of an organization is evolving to survive with their surroundings. Organizational culture helps managers to set standards and believes in which each member to work in a single standardized
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professional accountants in business. To achieve this objective, its activities focus on: increasing awareness of the important roles professional accountants play in creating, enabling, preserving, and reporting value for organizations and their stakeholders; and supporting member organizations in enhancing the competence of their members through development and sharing of good practices and ideas. Copyright © November 2012 by the International Federation of Accountants (IFAC). For copyright, trademark
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Disciplinary Approaches as Practiced by Public Elementary School Teachers and Pupils Classroom Behavior : Towards Effective Learning CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction Discipline plays a vital role in the teaching – learning process. Pupils tend to understand the lesson best when they are well- disciplined as the teachers imparts the lesson. Teachers may not be aware of the consequences their discipline measures have injected in children’s mind children with
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edu@rediffmail.com vparashar@in.com Mob: 08899080891 |Abstract | |Markets present a clash of interest between various players. There is competition for resources, customers and price etc, which breeds ground| |for activities that may not get ethical sanctions. A certain code of conduct, policies and practices called ethics are required to manage | |markets and
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Table of Contents Section 1. Introduction 1.1 Profile 1.2 Vision 1.3 Mission 1.4 Core Values Section 2. Organizational Profile 2.1 Core Bureaus 2.2 Services 2.3 Regional Operations 2.4 Management Responsibilities 2.5 Organizational Structure as whole and per department Section 3. Journey Milestone Section 4. Application and Scope 4.1 Application 4.2 Scope of the Quality Management System Section 5. The Quality Management System 5.1 QMS Mandate 5.2 Description of QMS 5.3 Process Model Section
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The School Culture Attitudes and Beliefs Attitudes Toward Change Cultural Norms Cultural Norms that Facilitate School Improvement Relationships The term culture has been defined in various ways by many authors as discussed earlier in this paper. Here the culture of the school will be viewed as the existence of an interplay between three factors: the attitudes and beliefs of persons both inside the school and in the external environment, the cultural norms of the school, and the relationships
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THE PUBLIC SECTOR AND ETHICAL TRANSFORMATION: ISSUES AND IMPLICATIONS FOR THE BUREAUCRACY Introduction Ethics is gaining prominence in the discourse about governance today. There is a perception that standards in public life are in decline. This raises questions about the costs of misconduct on the part of those who have been entrusted with guarding public interest and resources. These costs are losses in trust and confidence in public institutions and losses in precious resources which were
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