Linking Customer and Employee Satisfaction to the Bottom Line Also Available from ASQ Quality Press: Analysis of Customer Satisfaction Data Derek R. Allen and Tanniru R. Rao Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results Earl Naumann and Steven H. Hoisington Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification Terry G. Vavra Improving Your Measurement of Customer Satisfaction: A Guide to Creating
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Course Description This course applies planning and controlling concepts to increase the value of the supply chain. Students learn to evaluate and improve processes. Other topics include process selection, process design, and theory of constraints, project implementation, capacity planning, lean production, facility location, and business forecasting. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two
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How to Measure Customer Satisfaction Murali Chemuturi Introduction Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies’ internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires
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Management 360 Review (Chs. 16,17,18) Chapter 16 Any control system has three components: (p. 354) 1. a performance standard or goal 2. a means of measuring actual performance and 3. comparison of actual performance with the standard to form the basis for corrective action The 1:10:100 Rule: If a defect or service error is identified and corrected at the design stage, it might cost $1 to fix. If it isn't discovered until the production process, it may cost $10 to fix
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I.T.U. FACULTY OF MANAGEMENT MANAGEMENT ENGINEERING PROGRAM QUALITY ASSURANCE AND CONTROL 2012-2013 SPRING SEMESTER GUIDELINES FOR THE TERM PROJECT PURPOSE: is to study, analyze, and propose solutions for the quality issues and problems of two selected manufacturing or service companies in a particular sector and also to analyze the economical and technological structure of the sector. TASK: Two manufacturing or service companies in a particular sector will be selected. The economical
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Campus Monterrey Design and Analysis of Experiments Research TAGUCHI METHOD Fernando de Castro Palomino Siller – A01191233 Thursday, September 17th, 2015 Professor: Héctor Rincón CONTENT Introduction ……………………………….………………………………… 3 Why to use Taguchi Method ……………………………….……………. 3-4 Taguchi Method Strategy ……………………………….………………… 4 P-diagram ……………………………….………………………………….. 5 Quality Measurement ……………………………….……………………. 5-6 Signal To Noise
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Assignment for Course: | ACT5060 | Submitted to: | | Submitted by: | | | | | | Date of Submission: 2014 Title of Assignment: Semester Project: Balanced Scorecard CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper
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UNIVERSITI TEKNOLOGI MARA, SHAH ALAM FACULTY OF BUSINESS MANAGEMENT MASTERS OF BUSINESS ASMINISTRATION (BM 770) MANAGERIAL ACCOUNTING (ACC 770) INDIVIDUAL ASSIGNMENT: CONTEMPORARY MANAGERIAL ACCOUNTING (CONCENTRATION AREA: TOTAL QUALITY MANAGEMENT) PREPARED BY: STUDENT ID.: PREPARED FOR: NURWAHIDA BT. MOHD. YAAKUB 2009782101 DR. AZIZAH BT. ABDULLAH SUBMISSOION DATE: 10 FEBRUARY 2010 Table of Contents Contents Chapter One: Introduction to Contemporary Managerial Accounting Concepts
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processes that may be outdated. Our company is successful because of our continuous improvement endeavors. We’re able to under bid our competitors because of our many cost savings initiatives that were brought about through lean and six sigma projects. We’ve recently acquired a contract with Amazon that has a huge potential to expand
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ground-breaking research and development. Riordan also needs to take advantage of the booming health care field and provide plastic products that meet the needs of clients in the health care industry. By focusing on the improvement of quality with Six Sigma, and surpassing ISO 9000 expectations Riordan can remain the industry leader in manufacturing of plastic products and obtain new clients. Using this proposal will allow Riordan to reach their goal of achieving the $10 million dollar increase that
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