updated 8/99 THE PANAS-X Manual for the Positive and Negative Affect Schedule - Expanded Form © Copyright 1994, David Watson and Lee Anna Clark The University of Iowa PANAS-X Manual i Table of Contents List of Tables................................................................................................................................ I. The Hierarchical Structure of Self-Rated Affect................................................................................. II. The
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of customer service experiences that left us angry and frustrated as well as experiences that left a positive impression. A recent study in the Human Relations journal has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves the customer service agent’s mood. Employee emotions can have both positive and negative effects on the service experience and on the customer, since the client sees it as the company’s attitude towards
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PSY/301 EMOTIONAL INTELLIGENCE Emotional Intelligence is the ability to perceive, control and evaluate emotions. It is part of who we are as individuals and can help achieve success and happiness. Emotional intelligence revolves around four attributes self-awareness, self-management, social awareness, and relationship management. Emotional intelligence differs from cognitive intelligence in many different ways. Expert’s and researchers suggest that EQ can be learned and strengthened, and it can
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about emotions and the ability to use emotions and emotional knowledge to enhance thought (Mayer et al., 2008). According to John D. Mayer and Peter Salovey (1997), in order to be able to understand the concept of emotional intelligence one should be aware of its components; intelligence and emotion. Intelligence is used to characterize how well the cognitive sphere, which operates memory, reasoning, judgment and abstract thought, functions by many psychologists. On the other hand, emotions belong
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neuroticism tend to overestimate the probability of negative outcomes and are thus conservative in risk-taking (Peng, Xiao, Yang, Wu & Miao, 2014). Research also suggests that emotions can have a significant impact on risk-perception and risky behaviors (Loewenstein, Weber, Hsee, & Welch, 2001). Early research on the relation between
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would be double depression, since both symptoms of persistent depressive disorder as well as major depressive disorder are presented in the patient’s case. As stated in the DSM-V a persistent depressive disorder is described as a state of “depressed mood for most of the days, for more days than not, … for at least 2 years,” which is present in Jims case for around four years. Some other symptoms of persistent depressive disorder stated in the DSM-V, that were visible in Jim were insomnia, his complaints
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a film to add emotion and rhythm. Sound makes the film even better. The rhythm, melody, harmony and instrumentation of the music| |can strongly affect the viewer’s emotional reactions. Sound engages a distinct sense which can lead to “synchronization of senses” making a | |single rhythm or expression unify both image and sound. The effects of sound are often largely subtle and often are noted by only our | |subconscious minds. Sound effects can set the whole mood for a movie. Not
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Dysfunctional Family Systems and Disordered Self-Image Abstract: Disordered self-image, sense of self, and self-esteem are affected negatively by dysfunctional family systems. Maladaptive perfectionism affects mood, causes decreased self-esteem, and contributes to the development of avoidance tactics. Adolescent dysregulations includes disordered eating behaviors and/or eating disorders, anxiety, depression, body dissatisfaction, and extreme attempts at weight control; all of which can be caused
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Social Security, n.d.)11.04B that states Significant and persistent disorganization of motor function in two extremities, resulting in sustained disturbance of gross and dexterous movements, or gait and station (Social Security Medical/ Professional Relations, n.d.). Persistent disorganization of motor function in the form of paresis or paralysis, tremor or other involuntary movements, ataxia and sensory disturbances (any or all of which may be due to cerebral, cerebellar, brain stem, spinal cord, or
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| |09 |Fahmida Afroz |08302078 | Date of submission: 15.03.2011 INDEX ← History………………………………………………… 04 ← Emotion & intelligence………………………………..05 ← Definition ………………………………………………05 ← Model
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