Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy
Words: 3097 - Pages: 13
Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy
Words: 3097 - Pages: 13
reflection on what was to come. I had just started working as a call center agent for Kaiser Permanente working the graveyard shift; this had been the first job I had taken with those hours. In order to work permanently for Kaiser Permanente there is a probation period of four months, during these four months an employee cannot call in sick without a doctor’s note, cannot be late to a shift more than twice, and cannot call in to be absent. One day I had a really bad migraine and ear ache and decided to call
Words: 720 - Pages: 3
documents and CV is asked for and thenanalyzed. Recruitment is both-Internal recruitmentExternal recruitment TRAINING POLICY After recruiting the fresh employee ,they aretrained for three months and also paidsalaries, after three months they become partof the firm. Coca Cola also give training to existingemployee, depending upon the condition forexample if new technology is introducedfirst of all ,full training is given about newtechnology
Words: 673 - Pages: 3
associates to be the best customer service team. Home Depot is known for promoting internally. With their knowledge and understanding of supply and demand, the leaders can monitor and promote the superb customer service brand. The leaders (shift managers, front-line supervisors, and store managers) are aware of the brand that is associated with Home Depot. Since the company has now expanded from America to Canada and even Japan, their servicing technique must be accurate to continue to promote growth.
Words: 1200 - Pages: 5
responsible for an operation function, totally more than 80 people in this function in my charge. The function is divided into four teams to cover 7*24 operation, one team for morning shift, one for noon shift, and two for night shift. The four team leaders report to me directly, Bruce and Roc are the two team leaders of night shift (one for D135, and the other for D246). Because of the same working flow and responsibility, the KPI setting for them is the same, and it’s very easy to compare and evaluate between
Words: 1349 - Pages: 6
Capstone: Week Nine Checkpoint By: Jessica Swann MGT/210 Ms. Tara Wells January 26th, 2012 In my opinion, to be an essential supervisor of a small, medium, or large company, you must possess certain traits or abilities. First, you must be organized in time management because this is an essential part of being a supervisor. You must be able to make necessary decisions and changes in order to keep your production running harmoniously. For example, you have an assembly line in which
Words: 762 - Pages: 4
number of occurrences of missed work without valid reasoning. Picture the scenario that you are shopping in Kmart and you have finally completed your shopping to proceed to check out. The time just so happens to be three o’clock, which are the shift change hours for cashiers. There are three customers ahead of you and only two lanes open. You notice that there is a delay in check out times. You finally get to the counter to pay and over hear the cashier complaining that she will have to stay another
Words: 2935 - Pages: 12
lives due to these sweatshops. The suicide rate in China in 20 deaths per 100,000 people, in Foxconn alone there 18 attempts at suicide and 14 deaths in one year. Only 3 years ago Foxconn reported 9 employes committing suicide within a period of three months. Foxconn now has installed suicide nets to keep stressed and overworked employees from jumping to their deaths. Not only has Foxconn installed suicide nets they have also required a document to be signed stating that the employee will not commit
Words: 620 - Pages: 3
prepare the payroll check (custody). This allowed the payroll clerk to both commit and conceal the fraud. The payroll clerk ignored the authorization process or had the authority to authorize the payment. SOLUTION: These three functions should be segregated. One person should authorize payments, another should record the payments, a third should prepare the check, and a fourth should sign it. b. While opening the mail, a cashier set aside
Words: 1437 - Pages: 6
