...Best Practices Manual Best Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson, 2003). Best Practices Manual 3 Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003). One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people...
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...Best Practices Manual for Supervisors University of Phoenix September 24, 2011 MGT/210 Supervisors are a great asset to a company’s success. Supervisors need to be effective and efficient in their job as well as managing the employees beneath them. Supervisors have some of the greatest responsibilities in assuring that their teams are performing their task and achieving their goals to make the company successful. To have a successful team, Supervisors will need to demonstrate some best practices in certain areas to manage the team, these areas are: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations This Best Practice Manual for Supervisor will take each of these six areas and will demonstrate two best practices for each area. If a supervisor will learn from these best practices then they will become an effective supervisor for their teams and their teams will become effective and efficient. Demonstrating Communication Skills Demonstrating communication skills is a must for every supervisor. If a supervisor has poor communication skills they will not be able to communicate effectively to their teams. The two best practices for demonstrating communication skills are learning to listen, and keep written and verbal communications clear. The first best practice to communicate effectively...
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...Best Practices Manual for Supervisors Student SUPERVISION AND LEADERSHIP George Reinoehl July 19, 2008 Contents INTRODUCTION ....................................................................................................3 PART ONE: COMMUNICATION SKILLS ..............................................................5 PART TWO: ORIENTATION AND TRAINING .......................................................7 PART THREE: PRODUCTIVITY ............................................................................10 PART FOUR: PERFORMANCE APPRAISALS .....................................................12 PART FIVE: RESOLVING CONFLICTS .................................................................14 PART FOUR: EMPLOYEE RELATIONS ................................................................16 PART FOUR: REFERENCES .................................................................................18 Introduction “Best Practices” is a term that has spawned in the business world in past recent years that explains what the best processes are and why these processes should be adhered too. Best Practice is defined as “a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.” (Whatis.com, 2008) Within management best practices, there are five important components: Skills, Processes, Solutions, Resources, and Improvement. Dissemination is what allows best practice programs to impact an organization...
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...Best Practice Manual for Supervisors December 2, 2011 MGT The Best Practices Manual for Supervisors is for individuals who are new to the role of supervising. This manual will provide detailed specifics in; communication, orientation, teams, appraisal, resolving conflict, and employee relations. Not only are these roles beneficial but, necessary for people that are taking on a demanding position for a company. Supervisors need to practice and master the specifics to become a magnificent leader and team player. This practice manual will give new supervisors innovative ideas and lead them in the right direction so that their practices will become enriched and tactical. In small and large companies or cooperation’s people use communication every day to effectively communicate in their position’s so that the job gets done. Communication: Today many people live in a fast pace society where effective communication has come in many different styles. Not to mention that electronic devices, such as, email, internet, and cell phones are all newer ways to communicate with employees and co-workers. These things have made it easier to communicate on a different level then the typical face-to-face interaction many people were used to. As a supervisor it is important to know how to use these devices to make the job more commutative. Using the internet has made scheduling tasks easier and faster and lets everyone know what is going on without leaving people out of so called...
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...Best Practices Manual for Supervisors Gregory Wilhoite University of Phoenix (AXIA) MGT/210 Supervision and Leadership Karen Blackwell Due: June 4, 2011 Best Practices Manual for Supervisors The top level of management in any company's organization is usually always supervisors. Since the supervisor is in charge of making sure that work gets done, they do not do any of the operative work. Their main focus is to achieve the company's goals in production. As a supervisor, one has to encourage workers to accomplish their objectives in a positive way; they must also have workers that want to be "members of a work unit to contribute positively towards accomplishing the organizations goals and objective’s" (Rue & Byars, 2004). A supervisor's work is categorized into five areas: planning, organizing, staffing, leading, and controlling. The most effective way to accomplish any tasks assigned is to plan and direct the workforce doing the job. Assigning the work among the employees and making arrangements for the proper and timely completion of work delegated. Staffing is charged with the duty of overseeing the improvement of employees' labor skills. Leading is used to influence the employee's behavior towards company goals. Controlling "determines how well the work is being done compared with what was planned" (Rue & Byars, 2004, p. 13). Supervisors are required to maintain technical, human, administrative and decision-making skills. Supplementary in order to satisfy the job...
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...Best Practice Manual for Supervisors MGT/210 8/18/2011 Lisa Newman The purpose of a best practice manual for supervisors is to provide a reference guideline for new supervisors. As a reference, this manual could serve as a training aid for supervisors and a management resource for performance evaluations of employees. The manual contains an overview of the best practices to use for the following supervisory responsibilities: • Demonstrating communication skills. • Determining effective orientation and training methods. • Improving productivity for teams. • Conducting performance appraisals. • Resolving Conflicts. • Improving employee relations The approaches described in this manual will assist supervisors in providing the best and most effective solutions to any problems the employees or supervisors might face. This guideline will ensure that supervisors are aware of the objectives and standards to follow to help improve employee’s production. Demonstrating communication skills is one of the most important skills a supervisor can have. Supervisors should be able to direct, motivate, and persuade their colleagues in order to maintain an acceptable working relationship that will encourage positive results. A large part of all three of these skills is the ability to listen and absorb the ideas of others (Rue & Byars, 2004). Active listening skills help supervisors absorb their employees concerns. The key to being an active listener is...
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...Best Practices Manual Rita Dillman MGT/210 October 2, 2011 Kim Suarez Best Practices Manual The most important thing a supervisor can do to improve the productivity and effectiveness in an organization be an effective communication, along with having the skills to demonstrate it. Communication an effective tool use to in form, command, instruct, access, influence, and persuade other people. Supervisors will spend approximately 3/4 of their time communicating. These skills are use to absorb information, motivate employees, and dual effectively with customers (and patients), and coworkers whether or not a supervisor has effective communication skills will significantly affect their success. Supervisors will need to give direction to the people who work for them. In communicating effectively to employees, they will be more receptive to new ideals, more cooperative if, and feel better about performing their duties. Supervisors who failed to provide clear guidance to their employees will see poor job performance from their employees. Employees need to know what is expected of them from their supervisors. A supervisor who practices good communication skills will be more effective and performing their own duties, which in closing improving employee relations, resolving conflict, handling issues involving the unions, and improving overall productivity. In practicing good communication skills a supervisor must be able to teach the employees good communications practices and...
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...Practice Manual 1 Practice Manual for New Supervisors By Krystal King September 24, 2010 University of Phoenix-Axia College MGT210 Practice Manual 2 When talking about supervising and hiring new employees there are many issues to consider when training new employees so that they know what the company is about as well as how to treat and communicate with customers. When considering how to do an orientation there is a large amount of time in store for supervisors to make sure that the orientation and training programs are all up-to-date. Supervisors are responsible for improving the productivity that comes from that supervisor’s department. When considering the rating performance of employees, the supervisors should make sure that the employees know and understand what the performance appraisals consist of. If the supervisor does not let the employees know anything then the employees will not know what to do. The supervisors are also responsible for making sure that there are no conflicts between employees. If there is a problem then the supervisor is to resolve the issue or find someone who can. One of the most important issues is to make sure that the employee knows and understands the company’s policies as well as what the company wants to succeed. Demonstrating Communication Skills Communication is one of the most important issues concerning working for any business or company. One thing to remember is to make sure that when talking to a customer or even...
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...My idea was that I would have an opportunity to gain some practical experience to go along with the education and knowledge I am acquiring while in school. How well the person in charge of me is trained or how in-depth their knowledge is about the practice of social work is was not a consideration. Now, that I am in an agency, in particular one where the person in charge of my supervision does not hold a degree of any kind, I have personal experience with the necessity of competency-based supervision when working in the social services field, particularly social work. Analysis of Supervision The National Association of Social Workers (NASW) and the Association of Social Work Boards (ASWB) have developed Best Practice Standards in Social Work Supervision. The goal of this regulatory board and organization of professional membership task force is to support and strengthen supervision standards for professional social workers. The Best Practice Standards are also to provide a general framework that promotes uniformity and serves as a resource for issues related to supervision in the social work supervisory community (NASW & ASWB, 2013). The Best Practice Standards are not only designed to guide the practice of supervisors but to protect clients, support practitioners, and ensure that professional standards and quality services are delivered by competent social workers (NASW & ASWB, 2013). Protecting clients, supporting...
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...Formal / Summative Assessment One 1750 word essay applying the principles and theory of supervision to the students' own experiences. Title –‘The importance of supervision within the counselling profession.’ This will include references to personal experiences of supervision. 1750 words Please note: Students who have not yet experienced any supervision will need to make sure they have had the minimum of one session before they write the assignment (see assignment criteria two). The programme has a list of recommended supervisors students can refer to in order to arrange a one to one session with an appropriate supervisor. Assignment Criteria 1. Analysis of basic concepts and principles of good quality supervision. 2. Evaluation of students own use of supervision. 3. Application of the notion of the internal supervisor to student’s evaluation of their own use of supervision. 4. Clarity of expression and relevant literacy references. Title –‘The importance of supervision within the counselling profession.’ This will include references to personal experiences of supervision. 1750 words INTRODUCTION Bayner & Jinks maintain that supervision both safeguards the client and facilitates the effectiveness of the counsellor 1. Analysis (break into elements or component parts/describe the main ideas in depth, showing why they are important and how they are connected) of basic concepts (theory, model hypothesis and principles (values, ideology)...
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...Best Practice Manual for Supervisors This manual is intended to help new supervisors with knowing what is needed to be done within the company. It is set up to show them how to implement and maintain the best work place and programs as is necessary in supervisory responsibilities. This manual is aimed at turning the prevailing and standards and ethics into practical and profitable so that objectives of the organization may best be achieved. 1. Demonstrating Communication Skills. When being a supervisor or manager communication is a key role in everything that is done within the company. Supervisors must pay particular attention to building effective and efficient communication between themselves and others around them. Much of the company time is spent on communication both oral and written. Doors must be open for employees to share innovative ideas that should be freely discussed for possible utilization. A supervisor should maintain what is called an “open-door” policy. This is so all employees feel free to communicate with their supervisor and other people in management. In doing this it lets relations start among the supervisors and employees. It’s important for supervisors to communicate with their employees about things on the schedules, when meetings are going to be and other things that may be on the agenda. Feedback is another important tool as supervisors to use with their employees. A supervisor needs to offer specific and constructive feedback...
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...In today’s world, many organizations and businesses need effective leadership in order for them to continue to be successful. Organizations without an effective leadership cannot correctly function or maintain the achievement of the company goals and visions. Effective leadership is a role dependent upon the leader and whether or not they can make certain their employees meet the objectives and standards of the company. There are a few things a leaders must know and show in order to encourage others to achieve higher levels of work. Many of the things leaders have to do does not come as a natural thing to them however it is acquired through much continued studying and hard work. Having the will power and desire can help a individual become an successful leader. Northouse describes leadership as a process whereby an individual influences a group of individuals to achieve a common goal. Defining leadership as a process means that it is not a trait or characteristic that resides in the leader, but rather a transactional event that occurs between the leader and the followers. Leadership involves influence. It is concerned with how the leader affects followers. Leadership occurs in groups. Groups are the context in which leadership takes place. Leadership involves influencing a group of individuals who have a common purpose. Leadership is about one individual influencing a group of others to accomplish there common goals. Attention to common goals also includes leadership. Leaders...
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...According to Dessler (2008), supervisors are in the best position to discover the first signs of union activity therefore they are considered as the employer’s first line of defense when it comes to the unionizing effort. The supervisors’ decisions and actions may affect or inspire unionization. Without special training, supervisors can hurt the company’s union-related efforts. Therefore, supervisors should be knowledgeable about: − Actions and practices that drive employees to form a union − Early signs of union-organizing attempt − Counter-attack − Things that can and cannot do to hamper organizing activities DiNome & Barras (n.d.) listed the actions of the supervisors that drive or inspire the employees to organize a union. 1. Failure...
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...patient-care. As a FNP, and a provider for this patient, she could collaborate with other experts and delegate care of the patient. The nursing supervisor for the clinic can aid the FNP to identify her role in the best utilization of the diverse workforce by facilitating the coordination of care by employing the experts and give an introduction of what services each specialty can offer to meet the needs of the patient. Examples of the roles of the diverse workforce are as follows: The LVN educator can give one to one instructions and education in pre-partum, intra- partum and post-partum care; The social worker can interview the patient’s life condition like the family dynamics and make appropriate recommendations for the patient to be successful at home; The community health RN, BSN can use her knowledge on what specific resources the patients needs within the facility and/or outside the community; The obstetrician can be consulted, and may expedite the care of the patient by making the recommendation to transfer to a higher level of care. As the nursing supervisor, it is a duty to advocate for the patient; to receive the best possible care. And if the care is needed at another facility, then a transfer is a must. The multi-disciplinary approach to healthcare is best practice, by this, the decision to delegate...
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...Summary: The article looks at training programs for group home supervisors that can be used when working with youth that are transitioning from care to independent living. The programs were used in training sessions over the course of 5 months, with eight one-day training sessions. The training sessions took place in Massachusetts. U.S. Department of Health and Human Services, Children's Bureau funded the project (Collins, Hill, Miranda, 2003, p. 43). The purpose of the training programs were to train group home workers in assisting foster care youth in the transition from care to independent living. The authors realized that there's very little attention paid to staff in group homes and training programs toward supervisors. "The training program was, therefore, designed with the assumptions that community-based group home staff members are fundamental to the preparation of youth for later independence," (Collins et al, 2008, p. 43). The training was in collaboration with a school of social work and public care welfare agency. The attendants include a total of 186 that were mainly group home supervisors and workers. Also in attendance were staff of Massachusetts Department of Social Services Adolescent Outreach Program (Collins et al, 2008, p. 44). The training sessions intentionally took in consideration the challenges of transition youth from care to independent living. Four main topics were covered during the training sessions; positive youth development...
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