...Best Practices Manual Best Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson, 2003). Best Practices Manual 3 Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003). One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people...
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...Best Practices Manual Best Practices Manual for Supervisors Axia College University of Phoenix MGT/210 Supervision and Leadership 1 Best Practices Manual 2 February 3, 2008 SHOWING COMMUNICATION SKILLS Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant. As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson, 2003). Best Practices Manual 3 Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003). One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people...
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...Project | Deliverable Length: | 500–750 words | Details: | Diversity Training Manual: Part IIIAs a continuation of the diversity training manual, you (as the new manager of human resources) should now create portions that specifically address gender issues and are targeted at training and raising the sensitivity of all supervisors regarding potential gender issues. It should include a section on how the supervisor should or should not handle certain gender-based workplace issues. For example, can the supervisor hand out work assignments that he or she feels are better suited to different genders? Can he or she write a job requirement that only one gender can meet, such as a strength requirement?This section of the manual must, at a minimum, address the following information: * A few general facts about the U.S. population's gender mix and the gender mix found in notable segments of the workforce should be included. Make sure to include all sources of information. * The essence and applicability of the landmark Griggs v. Duke Power case dealing with stated job requirements should be addressed. * To read the Griggs v. Duke Power case, go to http://caselaw.lp.findlaw.com/scripts/getcase.pl?court=US&vol=401&invol=424 * Describe how the supervisor should state minimum job requirements when he or she requests new employees to be hired into the department. * Explain how the supervisor might communicate to his or her department (of all male employees) when a female is...
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...Best Practice Manual for Supervisors December 2, 2011 MGT The Best Practices Manual for Supervisors is for individuals who are new to the role of supervising. This manual will provide detailed specifics in; communication, orientation, teams, appraisal, resolving conflict, and employee relations. Not only are these roles beneficial but, necessary for people that are taking on a demanding position for a company. Supervisors need to practice and master the specifics to become a magnificent leader and team player. This practice manual will give new supervisors innovative ideas and lead them in the right direction so that their practices will become enriched and tactical. In small and large companies or cooperation’s people use communication every day to effectively communicate in their position’s so that the job gets done. Communication: Today many people live in a fast pace society where effective communication has come in many different styles. Not to mention that electronic devices, such as, email, internet, and cell phones are all newer ways to communicate with employees and co-workers. These things have made it easier to communicate on a different level then the typical face-to-face interaction many people were used to. As a supervisor it is important to know how to use these devices to make the job more commutative. Using the internet has made scheduling tasks easier and faster and lets everyone know what is going on without leaving people out of so called...
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...Best Practices Manual for Supervisors Gregory Wilhoite University of Phoenix (AXIA) MGT/210 Supervision and Leadership Karen Blackwell Due: June 4, 2011 Best Practices Manual for Supervisors The top level of management in any company's organization is usually always supervisors. Since the supervisor is in charge of making sure that work gets done, they do not do any of the operative work. Their main focus is to achieve the company's goals in production. As a supervisor, one has to encourage workers to accomplish their objectives in a positive way; they must also have workers that want to be "members of a work unit to contribute positively towards accomplishing the organizations goals and objective’s" (Rue & Byars, 2004). A supervisor's work is categorized into five areas: planning, organizing, staffing, leading, and controlling. The most effective way to accomplish any tasks assigned is to plan and direct the workforce doing the job. Assigning the work among the employees and making arrangements for the proper and timely completion of work delegated. Staffing is charged with the duty of overseeing the improvement of employees' labor skills. Leading is used to influence the employee's behavior towards company goals. Controlling "determines how well the work is being done compared with what was planned" (Rue & Byars, 2004, p. 13). Supervisors are required to maintain technical, human, administrative and decision-making skills. Supplementary in order to satisfy the job...
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...Best Practice Manual for Supervisors This manual is intended to help new supervisors with knowing what is needed to be done within the company. It is set up to show them how to implement and maintain the best work place and programs as is necessary in supervisory responsibilities. This manual is aimed at turning the prevailing and standards and ethics into practical and profitable so that objectives of the organization may best be achieved. 1. Demonstrating Communication Skills. When being a supervisor or manager communication is a key role in everything that is done within the company. Supervisors must pay particular attention to building effective and efficient communication between themselves and others around them. Much of the company time is spent on communication both oral and written. Doors must be open for employees to share innovative ideas that should be freely discussed for possible utilization. A supervisor should maintain what is called an “open-door” policy. This is so all employees feel free to communicate with their supervisor and other people in management. In doing this it lets relations start among the supervisors and employees. It’s important for supervisors to communicate with their employees about things on the schedules, when meetings are going to be and other things that may be on the agenda. Feedback is another important tool as supervisors to use with their employees. A supervisor needs to offer specific and constructive feedback...
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...Best Practice Manual for Supervisors MGT/210 8/18/2011 Lisa Newman The purpose of a best practice manual for supervisors is to provide a reference guideline for new supervisors. As a reference, this manual could serve as a training aid for supervisors and a management resource for performance evaluations of employees. The manual contains an overview of the best practices to use for the following supervisory responsibilities: • Demonstrating communication skills. • Determining effective orientation and training methods. • Improving productivity for teams. • Conducting performance appraisals. • Resolving Conflicts. • Improving employee relations The approaches described in this manual will assist supervisors in providing the best and most effective solutions to any problems the employees or supervisors might face. This guideline will ensure that supervisors are aware of the objectives and standards to follow to help improve employee’s production. Demonstrating communication skills is one of the most important skills a supervisor can have. Supervisors should be able to direct, motivate, and persuade their colleagues in order to maintain an acceptable working relationship that will encourage positive results. A large part of all three of these skills is the ability to listen and absorb the ideas of others (Rue & Byars, 2004). Active listening skills help supervisors absorb their employees concerns. The key to being an active listener is...
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...Best Practices Manual for Supervisors University of Phoenix September 24, 2011 MGT/210 Supervisors are a great asset to a company’s success. Supervisors need to be effective and efficient in their job as well as managing the employees beneath them. Supervisors have some of the greatest responsibilities in assuring that their teams are performing their task and achieving their goals to make the company successful. To have a successful team, Supervisors will need to demonstrate some best practices in certain areas to manage the team, these areas are: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations This Best Practice Manual for Supervisor will take each of these six areas and will demonstrate two best practices for each area. If a supervisor will learn from these best practices then they will become an effective supervisor for their teams and their teams will become effective and efficient. Demonstrating Communication Skills Demonstrating communication skills is a must for every supervisor. If a supervisor has poor communication skills they will not be able to communicate effectively to their teams. The two best practices for demonstrating communication skills are learning to listen, and keep written and verbal communications clear. The first best practice to communicate effectively...
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...Analysis Paper INTRODUCTION The analysis of this case study will identify the key problems associated with the recruiting process completed by Carl Robbins. This case study is an attempt to identify and recommend ways to improve this process for recruiting new trainees for ABC, Inc. As a campus recruiter this person is the one who is hands on process of hiring new trainees. The recruiter is responsible for the time efficient process of hiring, orientation, physicals, documents, and drug screening in order to complete a successful new hire process. Background In early April, Carl Robins was hired as the new campus recruiter for ABC, Inc. he had great success recruiting several new hires in spite of having been at his new job for only six months. This was Carl’s first recruitment, and he had scheduled a new orientation to take place June 15, and hoping the new trainees will be working by July. Carl had assured Monica Carrols, who is the Operations Supervisor that everything would be arranged on time. However after Memorial Day, Carl returned to work and realized that all the new trainee applications were not fully completed, and none of them had been sent to the clinic for drug testing. Carl then reviewed the orientation manuals and found there were a few pages that were missing. He also realized that the orientation room was booked for the whole month of June; Carl was very un-organized he should have prepared everything that he was told to do. Mr. Robins realized that he did not...
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...Best Practices Manual for Supervisors Robin Schmitz MGT/210 September 30, 2012 Catherine Wright Best Practices Manual for Supervisors A best practices manual for supervisors provides the tools needed to become an effective supervisor. This manual will discuss and demonstrate the areas and skills the supervisor needs to focus on to become an effective leader of an organization. The focused areas which will be discussed are; demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. We will begin with the most important aspect of a supervisor’s position-demonstrating communication skills. DEMONSTRATING COMMUNICATION SKILLS Effective communication is one of the key components necessary for a supervisor position, because it helps in building trust and respect among all in the organization. The communication can entails more than the content of the statement, but it is also the dialogue used in expressing the statement. Supervisor who are rude, belligerent, or short in demonstrating communication tend to push fellow coworkers away, experience less productivity from the workers, and reveals no foundation of teamwork. Supervisors who mainly focus on work-related information when conversing tend to be viewed as arrogant or callous, and supervisors who tend to focus on social networking rather than useful information can be...
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...Best Practices Manual for Supervisors Student SUPERVISION AND LEADERSHIP George Reinoehl July 19, 2008 Contents INTRODUCTION ....................................................................................................3 PART ONE: COMMUNICATION SKILLS ..............................................................5 PART TWO: ORIENTATION AND TRAINING .......................................................7 PART THREE: PRODUCTIVITY ............................................................................10 PART FOUR: PERFORMANCE APPRAISALS .....................................................12 PART FIVE: RESOLVING CONFLICTS .................................................................14 PART FOUR: EMPLOYEE RELATIONS ................................................................16 PART FOUR: REFERENCES .................................................................................18 Introduction “Best Practices” is a term that has spawned in the business world in past recent years that explains what the best processes are and why these processes should be adhered too. Best Practice is defined as “a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.” (Whatis.com, 2008) Within management best practices, there are five important components: Skills, Processes, Solutions, Resources, and Improvement. Dissemination is what allows best practice programs to impact an organization...
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...hold the key to productivity gains and improved customer service. 2. Mark’s department is finally receiving the new computer terminals that other departments have had for several months. Would it be a good idea for Mark to let his employees learn about the operation of the new terminals by reading the manufacturer’s instruction manual? Why or why not? Reading the manuals may be okay for some employees but others may learn better by having hands on training. Manuals are sometimes hard to understand and may not be able to answer all questions the employee has. Training keeps a close eye on measurable performance outcomes and is often highly solution-oriented. 3. What information can you gain from a skills inventory? Skills inventory tells you what skills each worker has acquired as well as the total skill capability and training needs of your department. 4. What is the difference between training that focuses on knowledge and training that focuses on job skills? Why might both be important for supervisor to accent? Knowledge is information that can be learned from reading, listening to an expert, or keen observation. Knowledge often provides a strong foundation for effective action. Skill, the ability to perform a job-related action, is a combination of relevant knowledge and physical or perceptual abilities. It is acquired through guided practice. Knowledge is needed because if you have no knowledge of a job it may be hard to obtain the skill for the job. Almost...
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...Best Practices Manual Rita Dillman MGT/210 October 2, 2011 Kim Suarez Best Practices Manual The most important thing a supervisor can do to improve the productivity and effectiveness in an organization be an effective communication, along with having the skills to demonstrate it. Communication an effective tool use to in form, command, instruct, access, influence, and persuade other people. Supervisors will spend approximately 3/4 of their time communicating. These skills are use to absorb information, motivate employees, and dual effectively with customers (and patients), and coworkers whether or not a supervisor has effective communication skills will significantly affect their success. Supervisors will need to give direction to the people who work for them. In communicating effectively to employees, they will be more receptive to new ideals, more cooperative if, and feel better about performing their duties. Supervisors who failed to provide clear guidance to their employees will see poor job performance from their employees. Employees need to know what is expected of them from their supervisors. A supervisor who practices good communication skills will be more effective and performing their own duties, which in closing improving employee relations, resolving conflict, handling issues involving the unions, and improving overall productivity. In practicing good communication skills a supervisor must be able to teach the employees good communications practices and personal...
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...MANUAL HANDLING POLICY AND PROCEDURES 1. Overview 2. Scope OVERVIEW ABC Company is committed to continuously improving the management and standards of Occupational Health and Safety. This commitment extends to having a Policy which aims to eliminate manual handling incidents through a system of identification, assessment and control, supported by appropriate training and education. SCOPE This policy applies to all management, staff, contractors and visitors of ABC Company. POLICY ABC Company requires all management personnel to implement and maintain a Occupational Health & Safety management system. They will regularly monitor the system, in order to protect staff, contractors and visitors from risks to their health, safety and welfare, whilst engaged in operations or other work-related activities of ABC Company. ABC Company will ensure that injured workers receive prompt, effective rehabilitation and that any Workers Compensation claims are managed effectively, consistent with legislative requirements and Workcover standards. This will be achieved in consultation with employees and OH&S representatives, using systematic hazard management processes. Appropriate hazard identification, risk assessment, inspection and audit systems will be used, to identify measureable objectives and targets for improvement of OH&S within ABC Company. ABC Company will comply with all OH&S related legislative requirements and Australian Standards and will...
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...Employee satisfaction and retention have always been important issues for physicians. After all, high levels of absenteeism and staff turnover can affect your bottom line, as temps, recruitment and retraining take their toll. But few practices (in fact, few organizations) have made job satisfaction a top priority, perhaps because they have failed to understand the significant opportunity that lies in front of them. Satisfied employees tend to be more productive, creative and committed to their employers, and recent studies have shown a direct correlation between staff satisfaction and patient satisfaction.1 Family physicians who can create work environments that attract, motivate and retain hard-working individuals will be better positioned to succeed in a competitive health care environment that demands quality and cost-efficiency. What's more, physicians may even discover that by creating a positive workplace for their employees, they've increased their own job satisfaction as well. KEY POINTS: • Employee satisfaction affects every aspect of a medical practice, from patient satisfaction to overall productivity. • Frederick Herzberg theorized that employee satisfaction has two dimensions: “hygiene” and motivation. • Hygiene issues, such as salary and supervision, decrease employees' dissatisfaction with the work environment. • Motivators, such as recognition and achievement, make workers more productive, creative and committed. Herzberg's theory In the late 1950s, Frederick...
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