AT&T Telemarketing Site Selection 1 AT&T: TELEMARKETING SITE SELECTION Doug Roth prepared this case under the supervision of Professor Peter Bell, Richard Ivey School of Business, the University of Western Ontario, solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. INFORMS prohibits
Words: 1887 - Pages: 8
Call Centers Operations Management Introduction Call centers, or contact centers are an increasingly important part of today’s telecommunication world, employing millions of people and acting as an important source of information and solutions for a majority of consumers. In countries like India where the internet penetration is 33.2%1 and the mobile user base is 79.39%2, call centers along with physical stores have emerged as a major source of information and problem resolution for telecom
Words: 2770 - Pages: 12
Dr. Anna Jean Ayres (1920- 1989), was an occupational therapist and a developmental psychologist. During her life, she was known for coining the term, “Sensory Integration Dysfunction” in the 1960’s and wrote several titles on the subject. Today, we refer to “Sensory Integration Dysfunction” as “Sensory Processing Disorder”. According to spdstar.org, Sensory Processing Disorder, “...refers to the way the nervous system receives messages from the senses and turns them into appropriate motor and behavioral
Words: 973 - Pages: 4
Summary ”Dusk over Atlantic wharf” is about an Indian girl ‘Lata, ‘who lives in Cardiff. ‘She is not keen on being in Wales, as she has only lived ‘there with her husband, Anuj, for ‘about two months. ‘As the story begins, she finds the day ‘dull. Thus, Anuj takes her to ‘the cinema in order to watch a “Bollywood” ‘film. There, she is confronted with ‘Welsh culture as she spots both young Welsh ‘girls and a diverse Welsh population ‘in the cinema hall. As ‘Lata and Anuj watch the movie, the ‘division
Words: 1006 - Pages: 5
long, especially if the objects all share common features. A number of theories that explain the process of visual search have been presented throughout the years. However the most common is the Feature Integration Theory developed by Treisman & Gelade (1980). According to The feature integration theory, visual search happens in a two-stage process, the pre-attentive stage and the attentive stage. The pre-attentive stage is the basic stage of visual search where only basic features, such as the
Words: 2369 - Pages: 10
MGT 501 Module 1 Case Analysis: The Socio-Technical Approach Today’s corporations have experienced many organizational changes that affect how managers allocate their time. The balance of time spent between managing people and managing production is critical for a company to be successful. Along with this balance, one must include how technology affects the corporation’s success. One way to look at how the organization within a company is designed is by
Words: 1289 - Pages: 6
Software for Enterprise Integration Over the years, it's became quite common to install different systems throughout various parts of a company. That wasn't such a big problem before the need for companies to work hand-in-hand with employees all over the world, customers, suppliers, and business partners that all had their own legacy system. Piecing together these information systems into an integrated whole can be a daunting task. But it's necessary for sharing information among all departments
Words: 909 - Pages: 4
Module 1 – Introduction to the use of organizational metaphors One of the visions of the future I was given as a child growing up was that of totally automated factories where computers control every aspect of the operation, and robots executed every function required. Humans would no longer be needed to do mundane or dangerous tasks, and we could instead spend our days sitting by our pools, sipping cocktails and pondering what else we could do with all of our free time that technology provided
Words: 1419 - Pages: 6
What is SOA (Service Oriented Architecture) SOA is a loosely coupled component. Because of the loose coupling of Web Services are optimal for reuse. The benefits of loose coupling include location transparency, protocol independence, and time independence. SOA is a set of rules and specifications SOA is a set of messages How can you achieve loose coupling in a soa? One strategy for achieving loose coupling is to use the service interface (the WSDL for a SOAP Web Service) to limit
Words: 592 - Pages: 3
Critical thinking on a decline. What is critical thinking? Critical thinking is the art of thinking about thinking with a view to improving it. Critical thinkers seek to improve thinking. As students, spend more time on computers, smartphones, and the internet they fail to see the risks they are taking and the damage that has been done. Technology plays a big role in our lives; our skills in critical thinking and analysis have declined, while our visual skills have improved, according to research
Words: 574 - Pages: 3
