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3 Types of Systems Used in Organizations

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Submitted By Palladin1
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Supporting Activity: 3 Types of Systems Used in Organizations
Joseph P. Bofill
CIS/207
May 29.2013
Professor Fred Bennett

Supporting Activity: 3 Types of Systems Used in Organizations
In the business world where things happen at a moment’s notice, 24 hours a day, 7 days a week, and 365 days a year, it is important that business organizations stay current with their individual information systems. “We think of enterprise architecture as the process we use for fully describing and mapping business functionality and business requirements and relating them to information systems requirements”. (Scott) Although there are quite a few information systems available, in the following report three types of systems will be discussed and defined. Transaction Processing Systems (TPS), Customer Relationship Management Systems (CRM), and Business Intelligence Systems (BIS).
Transaction Processing Systems meet the data collection, storage, processing and outputting functionalities for the core operations of a business. TPS information systems collect data from end users input and then generate the output based on what data has been received or collected. For example, a TPS system could be an online hotel reservation system. In such a system, customers can choose the dates of the stay and the type of room they want to stay in (input), the system then automatically will book the room and the dates update the room availability list and calendar, removing the dates and room chosen by the customer (processing). Finally the system will then generate a bill and a copy of the reservation (the output). TPS can either be based on batch processing or in real-time, and can assist business owners in meeting demand without having to acquire additional employees.
Customer Relationship Systems used to synchronize sales and marketing efforts. CRM systems gather and track consumer

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