...360 Performance Appraisals The Morris Candy Company has decided to use the 360 Degree Performance Appraisal for our employee review method. The 360 degree performance appraisal is an evaluation method where the employee is evaluated by their immediate supervisor, their subordinates, and their peers (C.H., 2000). This method was chosen because it provides the employee with feedback from more than one source, unlike the traditional review method. It was also chosen because it would “provide a broad perspective on an employee’s strengths and developmental needs” (Johnson, 2004). There has been a lot of criticism of this method because of the anonymity of the reviews. Since the reviewers don’t have to be identified there is concern that some employees may provide less than honest reviews either to assist their peers in obtaining better raises or give less than glowing reviews to damage a colleague’s professional reputation (Johnson, 2004) The Morris Candy Company has decided to tailor the review process to make it more effective by eliminating the anonymity. Peer reviewers may choose to identify themselves in the reviews they give. This change will allow for open dialogue between co-workers to better help identify areas where change needs to occur in performance. The ultimate goal is to “treat the appraisal as a tool for growth rather than as a way to quantify performance benchmarks or set compensation levels” (Gallagher, 2008). The evaluation form has been designed to allow the...
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...would be necessary. They instituted a 360-degree performance evaluation system two years ago allowing professionals in the firm to be evaluated by superiors, subordinates and peers. According to the textbook, the advantages of such a system are numerous when compared to traditional assessment systems. The authors state that “supervisors, peers, subordinates and employees themselves differ in their ability to appraise various dimensions of performance” and that “these raters observe different behaviors and may interpret them with divergent standards.” Therefore, the purpose of 360-degree feedback is to give staff a better understanding of their strengths and weaknesses which, in turn, allows them to better identify aspects of their work needing professional development. The fact that Morgan Stanley introduced a 360-degree performance assessment tool is commendable. However, the effectiveness of this tool in its current state has not yet been optimized. In particular, the company’s vision statement appears to be very solid as it clearly articulates how employee abilities should be harnessed to help the company enforce its vision. It is not clear from the case if Morgan Stanley considered the strategic usefulness of their performance appraisal, if a communications plan was developed for this change management initiative or if an appropriate level of training is offered for raters, managers and staff being assessed on evaluation and feedback. There is a clear...
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...360-Degree Feedback Scenario Name Institution 360-Degree Feedback Scenario 360-degree feedback also known as multi-rater feedback is a performance evaluation test where employees get anonymous feedback from their co-workers. Employees can recognize their strengths and weaknesses though this method of assessment. The paper will look at the mistakes that people make in formulating a 360-degree feedback and appropriate use of the 360-degree performance evaluation test. Scenario 1 For a 360-degree feedback to be effective and efficient as a performance appraisal test, managers should be able to invest time in the development process of the assessment, analysis of data collected (Campion, Campion, & Campion, 2015). In this scenario, the manager makes a mistake of substituting the survey with a 360-degree feedback test. There is no time investment in the assessment. At that first point where the manager rejected the test, that is the ideal time that they were to formulate a better 360-degree performance evaluation test. The results of the tests were invalid because the manager made mistakes that one is not supposed to make the use of Multi-rater performance test. According to Wilson, 2014, committing an error in the process of formulating a 360-degree feedback can lead to inadequate or unclear results. Such mistakes include substituting another method with a 360-degree feedback, case in point, the manager substituted the survey questionnaire for using a 360-degree...
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...Initiatives meeting! The goal of this meeting is to present Human Resource Initiatives around: Performance Evaluations, Team Evaluation and Implementing Succession Planning. 1 A Performance Evaluation is the means by employee performance is documented and assessed. The evaluation is based on pre-determined criteria. For example a manager would sit down with an employee and discuss clear goals for the current position they hold. Pre-determined criteria would give specific, measurable goals. Like the receptionist will return all messages with 48 hours of receiving them. The manager would have a system in place to ensure they could determine if all messages were returned within the 48 hours. Another area could be company citizenship. Company citizenship is what has the employee done inside the company that aligns with a companies corporate citizenship goals. This could be volunteering to conduct a Lunch & Learn meeting, or helping to plan an employee appreciation event. Accomplishments could be evaluated by listing all of the things the employee accomplished during the previous year. An accomplishment is usually something that goes above and beyond current job responsibilities. And lastly, Future Improvement is what an employee is doing to better themselves. This could be signing up for a course, pursuing a degree or designation. 2 Performance Evaluations are used to manager and align all of an organization's resources in order to achieve highest possible performance...
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...EMPLOYEE EVALUATION The company given in the example uses an annual rating scale evaluation method that appears to be primarily based on interpersonal relationships with co-workers as well as overall personality and attitude. There are 3 knows evaluation categories on the company’s current evaluation form: friendliness, neatness, and attitude. Friendliness This evaluation criteria focuses on the interpersonal relationships of the employee as he relates to his fellow co-workers including peers and supervisor(s). However, because of the employee’s personality differences, the employee receives a lower rating. The ability to have an accord with fellow co-workers is an important part of an employee review, especially if his ability to work with others negatively affects his or their output. However, interpersonal relationships in general should not be the primary focus of the review. The ability or desire of the employee to interact with other employees is not a valid representation of his work ethic or work product and is not indicative of the employee’s ability to help the company accomplish its ultimate mission and goals. Neatness The second item on the manager’s evaluation form is “Neatness.” The manager concludes that the employee’s neatness with relationship to his office space is only slightly better than a disaster area so, again, he gives the employee a low score. However, no mention is made of the employee’s work product. The manager needs...
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...apprisalMeaning of 360 Degree Appraisal An appraisal made by top management, immediate superior, peers, subordinates, self and customers is called 360 Degree Appraisal. Here, the performance of the employee or manager is evaluated by six parties, including himself. So, he gets a feedback of his performance from everyone around him. This method is very reliable because evaluation is done by many different parties. These parties are in the best position to evaluate the employee or manager because they are continuously interacting and working with him. This method is mostly used to evaluate the performance of the employees. However, it is also used to evaluate other qualities such as talents, behaviour, values, ethical standards, tempers, loyalty, etc. 360 degree appraisal was first developed by General Electric (GE), USA in 1992. Today it is used by all major organisations. In India, it is used by Crompton Greaves, Wipro, Infosys, Reliance Industries, etc. Six Parties In 360 Degree Appraisal The six parties involved in 360 degree appraisal are :- 1. Top Management The top management normally evaluates the middle level managers. However, in a small organisation, they also evaluate the performance of the lower level managers and senior employees. 2. Immediate Superior The immediate superior is in a very good position to evaluate the performance of his subordinates. This is because they have direct and accurate information about the work performance of their subordinates...
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...Analyze the Performance Evaluation Practices, Compensation and Reward Practices of Merchant Credit of Sri Lanka Ltd | Human Resources Management | Group Assignment March 13, 2011 | ANURUDDHA M W R BSC-I14-011 10113704 MENDIS A D M BSC-I14-096 10295313 KUMARAGE L K N S BSC-I14- 087 10296549 LIYANAGE K L C BSC-I14- 090 10295615 RABEL T D BSC-I14-126 10296662 SUBASINGHE D P M BSC-I14-156 10296441 WIJERATNE D D BSC-114-185 10295674 National Institute of Business Management Colombo 07 What is Performance Management? Performance Management is the systematic process by which an organization involves employees in improving organizational effectiveness in the accomplishment of organization’s goals and objectives. In other words, performance management is a strategic approach to managing the business. Its aim is to improve organizational effectiveness and add value by enhancing existing capabilities and building new ones. It is largely concerned with the continuous development of the organization’s broad strategic capabilities and the specific capabilities of individuals and teams. It is a strategic in the sense that it deals with: * The broader issues that the business has to face in its changing environment. * The general direction in which the business intends to go to achieve long term goals. Introduction of Merchant Credit of Sri Lanka (MCSL) Merchant Credit of Sri Lanka (PVT) Ltd is basically...
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...Fast, Flexible and Affordable 360° Feedback 13 Common Mistakes Using 360-Degree Feedback Here’s how to avoid some common mis-steps when implementing multirater feedback By Scott Wimer & Kenneth M. Nowack ____________________________________________________________ ____ Imagine having returned from a conference where you heard reports on the power of 360-degree or multi-rater feedback. Excited by the Prospect of introducing it in your organization you start sharing your enthusiasm and find that others are interested and receptive. After much discussion, you receive the go-ahead from your manager. Now, your challenge is to figure out the best way to implement it. First, you decide to do some informal benchmarking. As you read about multi-rater feedback, talk with colleagues and attend workshops, it becomes apparent that it’s a complicated subject with many options for design and implementation. At times you even wonder whether 360-degree feedback is the potent tool for performance management and organizational change it’s hyped to be or just another management fad. Your initial research reveals varied results. In some organizations, people rave about multi-rater feedback, claiming it’s the cornerstone intervention for individual and organizational change; others say it has left people feeling betrayed, broken confidences, and heightened cynicism. There are commonalities in the successes stories and in the failures. Most organizations using the best practices anticipate...
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...A 360 degree feedback and its implementation 1. Introduction 360 degree feedback, also known as multi-source feedback, was defined by Ward (1997) as "the systematic collection and feedback of performance data on an individual or group derived from a number of the stakeholders on their performance". Different authors view, who propose definitions of the 360 degree feedback process. “Feedback from multiple sources or ‘360 degree feedback’ is a performance appraisal approach that relies on the input of an employee’s superiors, colleagues, subordinates, sometimes customers, suppliers and/or spouses” (Yukl and Lepsinger, 1995). The 360 degree evaluation can help one person be rated from different sides, different people which can give the wider prospective of the employee’s competencies (Shrestha, 2007). It is a process in which someone's performance is assessed and feedback is given by a number of people, who may include their manager, subordinates, colleagues and customers. Assessments take the form of rating against various performance dimensions. 360 degree feedback is a tool that gives managers a clear picture of their performance at workplace. Different opinions are gathered from the manager, their staff and their pair being assessed. All views are grouped together to form the clear picture. To accomplish this opinions are express by completion of a questionnaire incorporating different aspects of expected performance factors. Research conducted by Handy, Devine and Heath...
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...System for Modern Organization” Submitted to: Khan Sarfaraj Ali Associate Management Counselor Bangladesh Institute of Management (BIM) Submitted by: Md. Mamun Hossain Personnel Management Evening Batch Roll: 15 Bangladesh Institute of Management (BIM) Date of Submission: August 02, 2009 Table of contents SL No Topic Page No. 01 Introductory Discussion 1 02 Methods of performance Appraisal 03 Traditional Methods of Performance Appraisal 04 Modern Methods of Performance Appraisal 05 Performance Appraisal Review Form 06 Conclusion 07 Bibliography Executive Summary Performance Means the degree or extent with which an employee applies his skill, knowledge, and effort to a job, assigned to him and the result of that application Functions of Performance Appraisal includes to identify and define the specific job criteria, to measure and compare the performance in terms of the definite job criteria . KSAs are set to measure job performance in quantitative or qualitative terms. To develop and justify a reward system, relating rewards to employee performance. To identify the strengths and weakness of employees and to decide on proper placement and promotion. To develop suitable training and developments programs for enriching performance of the employees. Methods of Performance Appraisal are traditional methods and modern...
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...360 Degree Feedback 360 Degree Feedback is a systematic process in which employees obtain highly confidential, an anonymous feedback from the people who work around them. This includes the employee’s manager, peers, and reports. A combination of eight to twelve people fills up an anonymous online feedback form that holds queries with a wide range of workplace competencies. These forms include queries which are measured on a rating scale and ask to provide comments. The person who receives feedback also fills out a self-rating survey which includes the same survey queries that others receive in their forms. Leaders and Managers use 360 feedback surveys to obtain a better understanding of their strengths and weaknesses. The 360 feedback system automatically provides the results in a tabulated format which helps the feedback recipient to create a development plan. Individual responses are always combined with responses from other peoples in the same rating category. 360 Feedback is a development tool for people who are not in a management role. A non-manager is not measuring 360 feedbacks since there does not have direct reports, but the same principles are followed. These feedbacks are helpful for non-managers to be more effective in their roles and also help them to understand what areas they should improve on if they want to move into a management role. Companies use the 360 Degree Feedback in two ways. Development Tool: 360 Feedback is used a development tool to help employees...
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...it provides information to both employees and managers for more accurate decision making. Appraisals identify strengths and weaknesses within an employee’s current position to see if further training is required or a promotion can be offered. Appraisals also provide feedback to employers by providing attention to developmental needs and highlight organizational issues. The management by objective (MBO) process establishes benchmarks employees are required to accomplish; it sets amenable standards by both employee and management. My recommendation is to have immediate supervisors complete appraisals, each employee must complete self-appraisals and customers offer feedback from their interaction with the drivers, to assist in performance evaluation. It is most beneficial for immediate supervisors to complete appraisals because of familiarity with the employees’ performance; they will be...
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...1. What are the key elements of Morgan Stanley’s 360ο performance evaluation process? The first key element, which is also the name giver for the new evaluation process, is the 360 degree feedback. The new system is based on the idea that a professional should be evaluated by colleagues from all levels of hierarchy, be it superiors, peers or subordinates. This is an innovation, compared to the previous system, according to which the evaluation of a professional was performed by a group of professionals, superior to him/her in the hierarchy. The 360 degree title refers to the periphery of a circle that encompasses the individual, which is exactly the sum of professionals, of all ranks, who can provide constructive feedback to the professional, as opposed to just their supervisors’ opinions which only makes up for a portion of their surrounding professionals, which can thus be described as “part of a circle, but not all”. The aim of 360 degree feedback is that the one-sided perspective of the supervisors is eliminated. This perspective is usually formed by the special nature of the relationship of a given professional to their supervisors. That relationship is usually similar to that of a parent to a child or an authority to the people. The relationship between a parent and a child is characterized by the child’s tendency to execute to its parent’s orders, either out of respect or out of love. It is also characterized by a child’s tendency to ask perks from its parent, and...
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...Table of contents 1. Research 360 degree feedback? …………………………………… 2 2.1 What is 360 degree feedback? ……………………………………… 2 2.2 What is 360 degree feedback intended to do? ……………………. 2 2.3.1 For individuals……………………………………………… 2 2.3.2 For organization ……………………………………………. 3 2. Analysing how heuristic, personality and social factors may affect the effectiveness of 360 degree feedback …………………………………. 3 2.1 Heuristic …………………………………………………………. 3 2.1.1 Confirmation ……………………………………………… 3 2.1.2 Representativeness ………………………………………… 4 2.2 Personalities ……………………………………………………. 4 2.2.1 Neuroticism ………………………………………………… 4 2.2.2 Conscientiousness …………………………………………. 5 2.3 Social Factors ………………………………………………….. 6 2.3.1 Interpersonal liking ………………………………………. 6 2.3.2 Referent power ……………………………………………… 6 3. References list ………………………………………………………. 7 1. Research 360 degree feedback 1.1 What is 360 degree feedback? 360 degree feedback is characterized as a multi-source feedback. Feedback comes from people, who work around with ratees, involving supervisors, colleagues, subordinates, internal and external customers as well as ratees. It is used in human resources management for different purposes such like decision making relating to rewards, performance evaluation, and employee development. Furthermore, it is valuable...
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...The Evolution of Performance Appraisal: The Rise of 360-Degree Feedback Abstract: "[Horses] have always understood a great deal more than they let on. It is difficult to be sat on every day by some creature without forming an opinion of them. On the other hand, it is perfectly possible to sit all day, every day, on top of another creature, and not have the slightest thought about them whatsoever." (Douglas Adams) The chain of command, most commonly defined as the formal line of authority, communication, and responsibility within an organization is a principle used globally to ensure structure and clear assignment of duties and responsibilities to all employees within such aggregation. After all, the chain of command principle has worked for centuries. It is efficient; unity becomes maintained, productivity does not stray, and the role of superior to subordinate goes unchallenged. However, this accepted model within an organization seems to sidestep an essential inquiry in respects to the real value apiece each metaphoric link that ultimately forms the completed command chain - the employee. The question inscribes, is it truly beneficial to an organization that each and every subordinate report to one and only one superior? While the minority surely will remain silent, there have been and there will be many more that will gladly delve into the root of such a seemingly long-withstanding paradox. The corporate America we survive in today can be labeled as...
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