...Gravett Abstract This paper identifies the advantages and disadvantages of the 360-degree assessments in succession plans. 360 –degree assessments is comprehensive performance evaluation tool that allows multi-raters, peer groups, co-workers, supervisors to provide feedback regarding an employee’s performance. This information is typically requested by a next level supervisor or manager of whom the employee reports to. 360 reviews emphases on the skills and contribution that an employee makes. The goal is to provide a balance of how others view the employee’s contribution, which includes performance, leadership, interpersonal communication, teamwork and management skill, personal vision and accountability (Heathfield). We will determine if it’s beneficial for Bank of America to use the 360- degree assessments based on this week’s findings. Analyzing 360-Degree Assessments There are many positive aspects to 360-degree assessment feedback such as improved feedback from more sources, promotes team development, it helps teams work more effectively together. 360-degree assessments also promote improved customer service. 360 degree feedback has been known to be one of the best methods for understanding personal and organizational development needs. Furthermore, various employees feel 360 degree feedback is more accurate, more reflective of their performance, and more validating than previous feedback from the supervisor or manager alone. This makes the information more useful for...
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...Fast, Flexible and Affordable 360° Feedback 13 Common Mistakes Using 360-Degree Feedback Here’s how to avoid some common mis-steps when implementing multirater feedback By Scott Wimer & Kenneth M. Nowack ____________________________________________________________ ____ Imagine having returned from a conference where you heard reports on the power of 360-degree or multi-rater feedback. Excited by the Prospect of introducing it in your organization you start sharing your enthusiasm and find that others are interested and receptive. After much discussion, you receive the go-ahead from your manager. Now, your challenge is to figure out the best way to implement it. First, you decide to do some informal benchmarking. As you read about multi-rater feedback, talk with colleagues and attend workshops, it becomes apparent that it’s a complicated subject with many options for design and implementation. At times you even wonder whether 360-degree feedback is the potent tool for performance management and organizational change it’s hyped to be or just another management fad. Your initial research reveals varied results. In some organizations, people rave about multi-rater feedback, claiming it’s the cornerstone intervention for individual and organizational change; others say it has left people feeling betrayed, broken confidences, and heightened cynicism. There are commonalities in the successes stories and in the failures. Most organizations using the best practices anticipate...
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...Abstract The purpose of the paper is to provide an overview of the 360 degree feedback system and how the system may work within a restaurant. An in-depth analysis of the restaurant manager role and the relationship of the role with the 360 degree feedback system is explained in this paper. The process of implementation and the advantages and disadvantages of an implementation is explored before a recommendation is made. The recommendation is to implement the feedback system because an effective feedback system within the restaurant may help to promote growth. Keywords: 360 degree feedback system, restaurant manager 360 Degree Feedback System The 360 degree feedback system is a method of gathering feedback from various sources to include co-workers, customers, direct reports and other members of management. The method is confidential and usually administered through a questionnaire. The 360 degree feedback system gives managers the opportunity to rate themselves in a variety of Performance domains and, through feedback, to see how their self-assessment compares to the assessment of others (Flynn, Garavan & Morley, 1997). A self-assessment or the comparison of a self-assessment maybe used to help the manager develop. The objective is to develop employees within their current roles. Development does not always mean promotion but it is important that employees perform at their absolute best. Every employee is not a leader and some employees do not desire to change...
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...SITUATION Alex Sander is a young and promising product manager in the Toiletries Division of Landon Care Products Inc. Over the past year, he has successfully rebranded two of Landon’s skin care products in the United States. Alex has created a winning enviornment at the Toiletries Division by applying very high standards to everyone, and often pushing his staff to the limits. A recent 360 degree review has revealed that Alex’s strong drive to succeed has come at a cost, as his staff are highly disenchanted by his iron-fisted ways. (Alex has since discounted the importance of the these findings.) Sam Glass, Alex’s direct manager, is one of the three Product Group supervisors and is coordinating the 360 degree Performance/Feedback Review discussion with Alex. As part of the 360 process comments have been recorded from selected individuals higher and lower in the organizational hierarchy that the individual receiving the feedback. Sam is scheduled to have a discussion with Alex on his 360 process comments and has indicated a contradiction with the results and Alex’s self-assessment. ANALYSIS Alex Sander is described by his staff as a successful, but overly-critical, narcissistic, demanding and inconsiderate micro-manager. These attributes fit the Harvard Business Review Guide to Office Politics’ (Dillon 2013, p. 15) description of a “Control-Freak Boss”. With reference to the Guide, it must be understood that Alex is behaving in this manner not because he is evil. Firstly...
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...Christopher Collins Task 317.1.6-03-06, 08-10 In this case a mid-size manufacturing plant hired an engineer, which the company itself describes as intelligent and bright. The engineer is not only completing every task assigned to him on time, but has also made several changes in the plant which increased the efficiency of the plant. However, his attitude is not matching with his work. He has been proven very bad team player, as he does not treat co-workers respectfully. Even, the managers feel his attitude resent, because he claim that he is the only trained engineer in the company and no one is qualified to evaluate his performance in the company. The manager this time has opted for 360 degree performance evaluation system, and so far has evaluated his attitude with co-workers, his attitude to managers when they communicate, friendliness and neatness of workplace. Despite his extraordinary performance he has received very poor remarks in every field. This paper in this connection, will recommend three main concerns that manager should consider while evaluating the performance of engineer. The point of concern in the current evaluation form of this company includes: 1. Friendliness: A performance evaluation form should consider factor like how a person perform in team rather than his friendliness, because nature of different individual varies, and it is a fact that there are people in the world who do not prefer to be social at their workplace, and a probability is there...
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...apprisalMeaning of 360 Degree Appraisal An appraisal made by top management, immediate superior, peers, subordinates, self and customers is called 360 Degree Appraisal. Here, the performance of the employee or manager is evaluated by six parties, including himself. So, he gets a feedback of his performance from everyone around him. This method is very reliable because evaluation is done by many different parties. These parties are in the best position to evaluate the employee or manager because they are continuously interacting and working with him. This method is mostly used to evaluate the performance of the employees. However, it is also used to evaluate other qualities such as talents, behaviour, values, ethical standards, tempers, loyalty, etc. 360 degree appraisal was first developed by General Electric (GE), USA in 1992. Today it is used by all major organisations. In India, it is used by Crompton Greaves, Wipro, Infosys, Reliance Industries, etc. Six Parties In 360 Degree Appraisal The six parties involved in 360 degree appraisal are :- 1. Top Management The top management normally evaluates the middle level managers. However, in a small organisation, they also evaluate the performance of the lower level managers and senior employees. 2. Immediate Superior The immediate superior is in a very good position to evaluate the performance of his subordinates. This is because they have direct and accurate information about the work performance of their subordinates...
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...The Use Of Personal Development Plans Management Essay Every large organisation has a performance management system to assist it in effectively achieving its objectives from sections to the individual employee (Lawler). Human resource management (HRM) is crucial to the organisation's performance. HRMs manage the most valuable assets of the organisations - the individual employees. The performance of the organisation and its divisions are dependent on the collective functions of individual employees (Widener). Those employees represent the human capital which can grow within an organisation to increase productivity within organisation in order to make it more competitive against rivals in the local and global markets (Abu-Nahleh et al. 2010). A personal development plan integrated with an appraisal system will be a key took in making sure that each individual employee's potential is fully made used of towards the progress of the organisational goal (Taticchi et al. 2010). Job satisfaction, motivation and the general morale of the employees are not taken into account in a rewards or forced distribution performance management system. These factors may directly or indirectly impact on the organisational performance. For example, a high employee turnover rate, resulting from low morale to personal reasons, is costly to an organisation. Employees who resign will take away valuable knowledge, expertise and client networks with them. Furthermore, the organisation will have to spend on...
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...A Day in Life of Alex Slander Problem Statement To identify method in which Sam Glass can effectively implement 360 degree feedback system and utilize it in developing the leadership attributes in Alex Sander. PESTCL Analysis Political: External trade unions can create havoc over employees working for long hours and denied holidays by Alex Economic: Avant-Garde’s skin care products division is aiming at achieving major US market share by launching the product “Nourish” by acquiring the company Landon Care Products Technological: With the advent of new technological interfaces people are able to communicate with the virtual teams across several countries and are able to receive work related feedback. Cultural – The acquisition of an American company, Landon by a European company Avant-Garde created some differences in the work culture of Landon. American employees have to work with their European colleagues, where the cultural differences were high as well. SWOT Analysis SWOT of Alex Sander Strengths | Opportunities | * High commitment to work * Entrepreneurial abilities * Excellent decision making skills * Multitasking * Open to learning opportunities * Good product/market knowledge * Is willing to mentor * Inquisitive/curious * Successfully rebranded two national skin care products- confidence and experience * Relentless * Generous and acknowledges good performance * Proactive | * To get into broader planning areas in Landon * Develop...
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...3 I. Introduction In today’s world, a lot of organization has put much effort and focus on how to make their workforce be as much as efficient and effective as they can be. Organizations across the globe has developed structures and programs that help them get the best from their employees and in return they align such structures with their objectives and goals. Thus came the introduction of Performance Management. Organizations as a whole initiated this system of appraising and evaluating employees’ performance to gauge and measure productivity in work- related situations and operation. This work will try to seek a thorough discussion on the topic “Performance Management can be a useful tool to align company objectives and individual objectives. This results in successful operations.” A vast methodology of research has been done to find a correlation between theories and practices including examples. Literature reviews have been made in order to arrive at a definitive conclusion about the above-mentioned topic. This paper shows an in-depth analysis of the factors affecting Performance Evaluation system and likewise the underlying need for organizations to have a robust performance management system in place. The different Performance measurement systems were discussed to show the relevance of such in achieving organizational strategic goals. To further illustrate the points, data and information were derived from different...
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...TABLE OF CONTENTS 1. INTRODUCTION 1 1.1. Performance Management System 1 1.2. Performance Appraisal System 1 1.3. 360 Degree Performance Appraisal System 3 2. THE OBJECTIVES OF 360 DEGREE PERFORMANCE APPRAISAL 3 3. PROS AND CONS OF USING 360 DEGREE PERFORMANCE APPRAISAL SYSTEM 4 3.1. Pros 4 3.2. Cons 5 4. 360 DEGREE PERFORMANCE APPRAISAL SYSTEM: BEST PRACTICES 5 4.1. Performance Appraisal Techniques used in Procter & Gamble Company 5 4.2. Performance Appraisal Techniques used in General Mills 6 5. REFERENCES 7 INTRODUCTION 1 Performance Management System Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. More than just an annual performance review, performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals. In today’s tough economy, businesses in all sectors are looking to increase productivity and reduce expenditure to improve their bottom line results. It is difficult to know whether your chosen path has taken you where you intended to be or will take you where you want to go, unless you review, make corrections, and stay focused. Having the knowledge and skills to implement performance management effectively is crucial to achieving good results. If performance management...
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...HOW DO 360 DEGREE PERFORMANCE REVIEWS AFFECT EMPLOYEE ATTITUDES, EFFECTIVENESS AND PERFORMANCE? DIANE M. ALEXANDER University of Rhode Island Organizational leaders clearly have many choices when selecting performance evaluation and development tools. One tool that has gained popularity and has become a growing trend in Corporate America in recent years is the 360 degree performance review. This popularity is based on the perceptions of organizational leader’s that 360 degree reviews establish a culture for continuous learning and provide more global feedback for employees, which leads to improved performance. According to Human Resource Consultant, William M. Mercer, forty percent of American companies used 360 degree feedback in1995; by 2000 this number had jumped to sixty-five percent. In 2002, 90% of Fortune 500 companies were using a 360 degree performance review process. (Linman, 2006) Conducting performance reviews in general, provides a number of valuable functions for organizations. They allow an organization to: • Translate department/organization’s mission into specific achievable goals • Manage performance rather than react to it • Reduce overlap of job duties and ineffective, inefficient use of employee skills • Provide written acknowledgment of completed work • Gain new information and ideas from staff • Discuss skill and career development • Protect organization from unfounded charges of discrimination • Reduce stress for the supervisor -managing rather than...
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...Entertainment. Most of these problems are interlinked and can be solved by implementing a few changes in the corporate structure and the overall policy of the organization. The se problems are analysed and different solutions are suggested. The 360 Degree Appraisal system is also discussed in the report and its pros and cons are explained. The report concludes with a brief discussion on how competitive advantage can be achieved in the long term if the suggested solutions are implemented in the organization. At the end a recommendation plan is outlined giving out a short-term and a long-term implementation plan for the organization. I tis usual for a summary to show some recommendations. Table of Contents: - 1.0 Introduction. 6 2.0 Problem Identification. 6 2.1 Lack of a unified vision in the organization 6 2.2 Decentralised Human Resource Function 6 2.3 High Employee Turnover 6 2.4 Hiring the 'right' employees 7 3.0 Contingency Plans. 7 3.1 Creating a Vision 7 3.2 Setting a Corporate Structure 7 3.3 Centralising the Human Resource Function 8 3.4 Reducing Employee Turnover Rates 8 3.5 Hiring the best of the bests 8 4.0 360 Degree Appraisal 9 4.1 Advantages of 360 Degree Appraisal Method 9 4.2 Disadvantages of 360 Degree Appraisal Method 9 5.0 Competitive Advantage 9 6.0 Conclusions 10 7.0 Recommendations 10 Bibliography 12...
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...Unit 6.7 Personal Leadership and Management Development Level 6 10 Credits SUMMARY |Unit Level |Level 6 | |Unit Code |A/503/5350 | |Credit Value |10 | |Assessment Guidance |Assignments in accordance with awarding organisation guidance | ASSESSMENT Context Your existing qualifications, past employment and personal experiences and current level of study mean that you intend to apply for leadership and management positions in organisations. In preparation for this you wish to enhance your prospects for success by further development of your leadership and management skills. You plan to do this by undertaking some research on leadership and management. You will then undertake a personal assessment of your skills and construct and implement a personal development plan. You must file all of this information for future reference, either as an electronic or hard copy. As this information is important and will be accessed, as your future career progresses it must be carefully and systematically organised. Task 1 You must begin the file by...
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...management framework Performance appraisals offer an important role in the global objective of performance management. To assist employees with the improvement of organizational standards and realize their full potential, a performance appraisal serves as a valuable tool; it provides information to both employees and managers for more accurate decision making. Appraisals identify strengths and weaknesses within an employee’s current position to see if further training is required or a promotion can be offered. Appraisals also provide feedback to employers by providing attention to developmental needs and highlight organizational issues. The management by objective (MBO) process establishes benchmarks employees are required to accomplish; it sets amenable standards by both employee and management. My recommendation is to have immediate supervisors complete appraisals, each employee must complete self-appraisals and customers offer feedback from their interaction with the drivers, to assist in performance evaluation. It is most beneficial for immediate supervisors to complete appraisals because of familiarity with the employees’ performance; they will be...
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...EMPLOYEE EVALUATION The company given in the example uses an annual rating scale evaluation method that appears to be primarily based on interpersonal relationships with co-workers as well as overall personality and attitude. There are 3 knows evaluation categories on the company’s current evaluation form: friendliness, neatness, and attitude. Friendliness This evaluation criteria focuses on the interpersonal relationships of the employee as he relates to his fellow co-workers including peers and supervisor(s). However, because of the employee’s personality differences, the employee receives a lower rating. The ability to have an accord with fellow co-workers is an important part of an employee review, especially if his ability to work with others negatively affects his or their output. However, interpersonal relationships in general should not be the primary focus of the review. The ability or desire of the employee to interact with other employees is not a valid representation of his work ethic or work product and is not indicative of the employee’s ability to help the company accomplish its ultimate mission and goals. Neatness The second item on the manager’s evaluation form is “Neatness.” The manager concludes that the employee’s neatness with relationship to his office space is only slightly better than a disaster area so, again, he gives the employee a low score. However, no mention is made of the employee’s work product. The manager needs...
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