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4.1 Explain The Term Confidentiality

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SHC 21: Introduction to communication in health, social care of children’s and young people’s setting

1.1 Identify different reason why people communicate.
Communication is about connecting with others and being understood. Exchanging this type of information can be done either verbally via words or in written form, non-verbally including body language and eye contact and tone of voice. There are many reasons why people communicate including:
• Provide and seek information from others
• Encourage or discourage behaviour being negatively or positively reinforced
• Developing healthy relationship with children and young people as well as their families, colleagues and other professionals in the work place.
• Allow ideas to be conveyed clearly and effectively
• Express emotion such as: …show more content…
Someone who is experiencing hearing loss could contact Action on Hearing Loss and learn lip leading. Elderly could make contact with Age UK. The internet is also a great source of information along with local library, community centres and workplace.

4.1 Explain the term confidentiality.
The term confidentiality means a set of rules or a promise that limits access to, or places restrictions upon, certain types of information. The right to privacy. Sharing an individual’s information on a need to know basis. You cannot divulge their details to other people without their consent first.

4.3 Describe situations where information normally considered to be confidential might need to be passed on.
Information might need to be passed on in the following circumstances:
• Criminal activity
• Abuse
• Court Hearing
• Public Health and Safety
• Risk to the individual or risk at others nearby the individual – Individuals best interests.

4.4 Explain how and when to seek advice about

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