...Listening, Not Hearing * It's one thing to hear the sound of someone talking. It's another thing to pay attention to what they are communicating, absorb the information and respond appropriately. This is listening vs. merely hearing. Listening skills are the first step to understanding another person and where they are coming from. In a classroom setting, listening skills allow a student to grasp the concepts that the teacher is trying to convey, rather than being distracted and therefore unable to properly respond. * As mentioned, good listening and responding skills are a vital part of every role and necessary in countless situations. Some careers in which they are central are teaching, counseling, administration, caregiving, customer service and clergy. Listening and responding skills are essential in romantic and marriage relationships, friendships, parent-child, service-clientele and any other relationships that involve meeting on common ground. These skills are tools for learning, bonding and resolving conflict that improve with practice. * Listening Barriers * There are several factors that can get in the way, or detract from the ability to listen. Strong personal emotion, pre-conceived judgments, cultural differences and environmental distractions are some of these factors. These can be overcome by intentionally focusing on the speaker, making eye contact, and putting aside personal bias. Empathy, identifying with another's feelings, can overcome these...
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...to business failure, as well as poor relationships with co-workers. Three positive methods of communication are active listening, effective speaking, and confidence. Three negative methods of communication are strong reactions, providing misleading information, and the use improper communication tools. Ari Gold displays both positive and negative communication skills as a Hollywood agent. Active listening can make or break a relationship with a client. While engaging in conversation, the listener and speaker must both participate. Eye contact and gestures must be practiced by the listener to show acknowledgement of comprehension. This allows the speaker to know whether their point is getting across. If the listener is confused, they must ask questions, ask the speaker to change the wording, or give a more detailed explanation (McKay). Ari Gold’s active listening made him the powerful businessman that he is today. Ari’s job revolves around listening to others and having an ear everywhere in Hollywood. Ari uses a pyramid system for active listening. He has employees find out information about clients, roles, and movie scripts. As this information gets passed up through the pyramid, only the most important reports make the top. This allows Ari to know what is going on at all times, as well as investigate anything of his interest if needed. Active listening plays a huge role in this scheme due to significance of information...
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...Andrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution. What is effective listening? Effective listening is defined as the ability to actively understand and listen to what the client is saying and to show interest into what is being discussed. Effective listening also means that you are providing the client/individual with reflective feedback that demonstrates that you not only heard what they were saying but that you understand as well. (Effective Listening Skills, 2004-2015) Ways to demonstrate attentive/effective listening skills There are many different ways to show your client and others around you that you are actively listening to what they are saying. Some of these skills come naturally while others tend to need some practice. Listed below are some of the skills that are important when communicating...
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...Article Critique – Dealing With Annoying Co-Workers Victor Ferguson COM 425 Communications for Organizations Prof. Tomeka Prescott 29 July 2013 Article Critique – Dealing With Annoying Co-Workers Because we cannot choose with whom we work for in every instance, it is likely that we have worked with or for someone who has annoyed us. The most common annoying types are the interrupter, the know-it-all, the slacker, the grump, the speakerphone lover, and the blabbermouth. Over the years, one or many have annoyed us to complete frustration especially if we do not know how to deal with these annoyances. If we fail to let them know how they are affecting us and maybe the entire work group, center or office then how will they know to stop. They will not. However, there annoyances does not preclude us from still acting courteously even to the end. This paper will identify one of these annoyances, how to deal with it, and to avoid it. (Green, 2011) The Situation We recognize that there is no one in the world today that is perfect. This is not a hard lesson to learn. As the saying goes, “To err is human…”. However, a hard lesson to learn is we are not close to perfect as we think we may be. At least it is for most of us. I had a bad habit of interrupting others before they could finish what they were saying. Not only did I do this to my wife, but I also did it at work and without discrimination, boss, co-workers, and subordinates. Apparently, when I asked others how often...
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...development in health and social care. P1: Explains the key influences on the personal learning processes of individuals. Kinaesthetic Kinaesthetic learning is a style in which a person learns through doing. It can be things such as sports, experimentation and drama opposed to listening to someone give a lecture or watching someone perform a demonstration. The best way for a kinaesthetic learner to take in information is by activities that involve touching, feeling, holding, doing, and practical experiences. Kinaesthetic learners often fidget, move their legs a lot or tap their feet, which can then lead them to be labelled as hyperactive. Also, they can be good in active jobs such as actors, musician, dancer or athletes and work well with their hands. They may be good at repairing work, sculpting, art, or working with various tools. Auditory Auditory learning is a style in which a person learns by listening. Its mainly listening to someone talk in lectures, speeches, and oral sessions although they must be able to hear exactly what is being said to understand completely. They have difficulty understanding instructions that are written. Because auditory learners have brilliant listening skills, the best career choices for them would be along the lines of a pathologist, disc jockey (DJ), and musician Visual Visual learners work best by seeing things, over hearing someone talk about them or creating something. Someone that is a visual learner prefers information to be given to...
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...There are several parts to the communications process. To paraphrase the basic model a message is encoded by the sender, and then transmitted to a receiver who then decodes the message. After decoding the receiver provides feedback. This process is known a two communications. For the manager two important skills to ensure effective two way communication are listening and asking questions. Listening is how we receive the message during oral communication. If we do not listen well we risk missing the correct message. “When we listen it is important to listen well. Listening is not a passive activity.” (Thorogood Publishing Ltd., 1999) The mark of a good manager is one who sincerely shows interest in what others are telling him. “In the orai/interpersonal area, business professionals rated the listening competency higher than business faculty rated them” (Waner, Karen K.) In that survey of Business professionals rated listening first while business faculty rated listening as second. Listening is important because it ensures the correct receipt of the message, but there other reasons for good listening. Good listening boosts confidence of the subordinates, peers, and supervisors of the manager. When employees feel that they’re being listened to,...
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...create conditions under which other people feel continually inspired to work hard and perform to the best of their abilities” (Lombardi & Schermerhorn, 2007). While there are many motivational techniques a manager can use, a manager should always choose the method that best suits the personalities in their team. Many people are motivated based on needs, others need health care managers to actively listen to their ideas, and some managers find motivating through job design to be ideal. Active listening is harder than it sounds. Successful managers do more than pay attention; he/she must genuinely care for the well-being of the team and never talk down to them. Listening is one of the most significant skills you can encompass. “How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others (Manktelow, 2012).” Becoming an active listener takes work but will ensure the speaker’s message is being conveyed. The first step in active listening is simply to pay attention. Multitasking such as answering calls, sending out emails and “paying attention” to the employee is disrespectful. Instead, give the speaker undivided attention and acknowledge what they are saying. Look at the speaker attentively, refrain from “sidebar” conversations when in a group setting, and...
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...CAREER DEVELOPMENT PORTFOLIO LISTENING AND NOTE TAKING IN THE WORKPLACE Write how you will demonstrate the listed listening and note-taking skills for future employers. 1. Finding meaning and interest in new information and projects Attentive listening and note taking are the essential tools in a workplace for receiving new information and do projects assigned. 2. Showing interest and being prepared Ways to show interest and be prepare for work include: Stay attentive which involves being quiet, stay focused and show empathy, respect and genuine interest. 3. Listening attentively To listen attentively we can use the following strategies: Be willing to listen- be open to new ideas-position yourself to listen-reduce distractions- show you are listening. 4. Observing and asking questions Observe the speaker, watch for verbal and nonverbal clues about what information is important. Predict and asked questions to ourselves, What are the main points?. 5. Acquiring information Recording notes, supplement your lecture notes with illustrations, or diagrams. Highlight the important facts in you notes. 6. Thinking through issues Listen effectively; take notes to develop better skill and abilities to do a problem solving for issues. 7. Organizing information and taking good notes Making an outline to organize ideas and illustrate major points and supporting details. Some of the systems to organize notes are The Cornell system. 8. Staying alert and...
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... 6/15/14 When thinking about how this course will help career goals, my initial response would have been not at all. I did not sign on for a writing course. Nothing in the course description prepared me for the numerous writing assignments, rubrics and AP style. My profile results indicate I am a factual, data person. When introduced to the learning style of the class, I wasn’t sure how or if the course would apply to my career. After a week or two, I began to understand the course is a contributor to my career. The profiles and readings provide fundamental knowledge to communicate and channel information effectively. Internalization and application of course material will build the strong relationships needed to succeed. Thinking style and the tools to debate an argument are critical to master career demands. Often, my job requires sitting in as a third party on complaint issues. Frequently, the complaint is reviewed prior, and opinions formulated. For example, patient hotlines daily; she has been to multiple facilities and causes disturbances frequently. Several managers have tried to resolve the conflict without success. Finally, I have a grievance meeting with the patient. My preconceived expectation is the meeting will end with unfavorable results. However, I utilize learnings from the class, putting aside judgments and biases. I participate in the meeting, ensuring my active listening skills are in full effect. To my surprise, the patient leaves satisfied...
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...online student. I’m starting to develop my strategies for success through better communication, time management and realistic goals. Personal and Professional Goals The concept of a goal for me is a unique ambition that I’m striving to achieve. Goals can start to build from personal values. As a child, I grew up with parents with no strong formal education. My mother pushed her children and herself out of project housing to reach her goals. She instilled education in me to be a tool that no one could take away from me, and a means to move forward in life. She showed me with strong work ethic success is possible. My personal goal is to achieve my master’s degree to set a strong example for my children the same as my mother did for me. My professional goals for perusing master’s degrees are to become more established in my career. In nursing, there is a glass ceiling without furthering my education I feel I have met that ceiling. Education can only add to my professional value and further success in my career. Reasons for Pursuing Graduate Studies. The reason to pursue graduate study took me a long time to reach. I graduated ten years ago and struggled with the idea of going back to school. The nursing profession presents a unique opportunity to make a significant paycheck after graduation. As a young adult, I found it hard to be motivated to return...
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...Communication Skills BUS 600 Management Communications with Technology Tools Dr. Stephanie Heald-Fisher September 17, 2011 “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” – Anthony Robbins The online communication skills quiz I selected was found at mindtools.com. The results of the quiz that I took was 61%, and the summary part of that quiz indicates that, those with this score have excellent communication skills, understands their role as a communicator, both when sending messages, and when receiving them. People in this category anticipate problems, and choose the right ways of communicating. They are respected for their ability to communicate clearly, and are appreciated for their listening skills (Mindtools, 2001). The Mindtools.com communication skills quiz indicated that I need to work on my listening skills. The quiz question I scored lower was on, “When someone's talking to me, I think about what I'm going to say next to make sure I get my point across correctly.” I often think of what I will say next instead of really listening to what the other person is saying. In many ways, not to truly listen is being disrespectful. If we listen to each other, we will discover we agree on many issues. “By taking responsibility for successful communication through active and reflective listening, you can become more successful at those activities that depend...
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...Assignment: Section 8: Integrated summary of assessment results in relation to the personal information from Stage 1, including career implications. Write a report summarizing the results of the four assessment instruments. Report each instrument individually, and then discuss the ways in which the separate results reinforce or contradict each other. Demonstrate how the results of the assessments relate to the personal subjective information gathered in Stage 1. Finally, based on all of the data, suggest some criteria for occupations that might be a good fit for this individual, and why you came to those conclusions. (Suggested total pages: 8 to 12) To help develop a better understanding of Hira’s vales, interests, personality type, and strengths, Hira completed four assessment instruments. In this paper, the results of the four assessment instruments will be discussed. In addition, this paper will compare and contrast the individual results of the four assessment instruments and her personal history gathered earlier. Lastly, this paper will suggest some...
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...Unfortunately, management at every level is experiencing increased tension and uncertainties from lack of communication within the workplace. "Therefore, the need for new strategies such as listening preparations, which includes the mental, physical, and behavioral aspects required for communicating and listening effectively. Therefore, good communication skills in management are necessary for sufficient technical leadership within any organization. Throughout the next couple of paragraphs, I will be discussing different communication processes, some personal learning outcomes, as well as some learning outcomes from the Hybels and Weaver II "Communicating Effectively" textbook. First being able recognize how self-concept, defensive and supportive messages and behaviors create a positive or negative communication climate. For instance, giving employee's positive reinforcement or feedback "simply means telling them how they are doing at work which helps develop ones self-concept. However, there is also two-way feedback, which means taking feedback from employees. This means we need to be ready to listen to what others tell us without becoming defensive if it is not what we want to hear. If manager's approach this is technique of communication with open doors, it proves them with active listening skills that will provide a well-developed communication climate that will increase their own performance and/or the businesses productivity. Organizations...
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...Lamonte Mackey Liberty University Abstract Characteristics of an effective counselor can range from person to person or their opinions. Counseling is the application of mental health, psychological or human development principles, through cognitive, affective, behavioral or systemic intervention strategies, that address wellness, personal growth, or career development, as well as pathology. Thus counseling focuses on helping people make changes unlike guidance that focuses on helping individuals choose what they value most. Therefore a counselor is a person who gives counsel or advice. Counselors work in diverse community settings designed to provide a variety of counseling, rehabilitation, and support services. Their duties vary greatly, depending on their specialty, which is determined by the setting in which they work and the population they serve. Although the specific setting may have an implied scope of practice, counselors frequently are challenged with children, adolescents, adults, or families that have multiple issues, such as mental health disorders and addiction, disability and employment needs, school problem or career counseling needs, and trauma. Counselors must recognize these issues in order to provide their clients with appropriate counseling and support. As a counselor you need to have patience with your clients as they process the discussion. It may take them time to accept certain things and to move towards positive changes. Some people need to discuss something...
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...69/22 Dehiwala Road, Maharagame, Colombo,Sri LankaE-mail : sahandevaka@gmail.comSkype : sahandll | Personal Information | NIC : 870543522V | Date of birth : 23rd February 1987 Age:27 Years | Gender : Male | Civil status : Single | Nationality : Sri Lankan | School attended : Rahula Collage Matara | Interests : Learning New Technologies | | Career objective | Objective: Gain excellent skills & knowledge with regard to multiple disciplines in respect of the job while continuously improving myself through, learn & gain experience and grow within the organization by facing new challenges and providing fullest contribution to the organization to grow and enhance my career path. | | | Skills and competencies | * Work in a group coordinately and achieve goals * Fluency in both Sinhala and English (Speaking, Writing, Reading and Listening) * Ability to familiarize software within a short period | Academic qualifications | * Completed the Master of Science(MSc) in Information Technology (University College Dublin – Ireland (NIBM)) * Completed the Bachelor of Science(BSc) in Management Information System with Second Class Upper (University College Dublin – Ireland (NIBM)) * Completed Higher Diploma In Computer Based Information System with First Class Honors (NIBM) * Completed Diploma in Computer...
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