...Conflict Resolution in the Workplace: An Interdisciplinary Prescription for a Healthier Organization Introduction Conflict is rarely defined within organizations; instead, examples are given ranging in scale from mild tension with a colleague caused by miscommunication all the way to interinstitutional conflict involving many stakeholders competing for resources (Zweibel, Goldstein, Manwaring, & Marks2008). Unidentified, and under resolved conflict in an organization can lead to mountainous waves of tension that infect the everyday work environment with decreased productivity and burnout. The focus of this paper will be to examine the effects of conflict resolution through an analysis of business, psychology, and cultural and ethnic studies. Business. Business is the concept of providing goods and services to customers with the prospect of making a profit or not. Human resources (HR), a sub-discipline of business are concerned with the implementation of policies, tools, and strategies related to the management of people. People and problems co-exist. It is impossible to have one without the other. The Nominal Group Technique (NGT), an HR tool, can be used in a conflict situation in the workplace in order to establish the perceived causes of employment relations conflict (van der Waal & Uys 2009). Psychology. The science of psychology focuses on the mental and emotional behaviors of groups and individuals. The psychological process of mentally diagnosing...
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...CONFLICT RESOLUTION PAPER R O N S A E L. M A S O N P R O F. S H A R O N B U R K E. COM/100 INTRODUCTION TO COMMUNICATION Several advantages that a team has over an individual in the workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures. Types of Conflict Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict can be negative in the same tense except it is dysfunctional and hinders the teams or the person’s performance...
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...Conflict Resolution and Peacemaking Paper Sabrina Trevi PSY/400 May 30, 2016 Leah Reagan Conflict Resolution and Peacemaking Paper Conflict is not always a bad thing. Conflict signifies caring and involvement about a certain topic or situation. Conflict also is a catalyst to solving problems and improving relationships. Conflict can be a sign that change is needed. The key to successful conflict resolution is finding a mutually acceptable resolution to the conflict. A peacemaking mentality helps evoke conflict resolution. Conflict resolution among children and in schools is essential for building compassionate communities. Through the elements of conflict and resolution and peacemaking, one is able to solve problems and improve human relations. Without conflict, people seldom face and resolve his or her problems. Peacemaking Defined Peace is more than the suppression of open conflict; peace is the outcome of a creatively managed conflict (Myers, 2010). Peacemaking creates relational and structural justice that allows for social and personal wellbeing (Noll, n.d.). Peace can be defined in two different ways: negative and positive. Negative peace is demonstrated when peace is achieved through coercion rather than cooperation and understanding. Conflict is not resolved, but just repressed. An example of negative peace is seen in law enforcement. Criminals are removed from society by peace officers. As a result, crime rates go down. However, coercive and sometimes violent...
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...Assignment Hospitality Conflict Resolution Question 1: Identify the different types of conflict in the scenario. Answer 1: Conflict is common phenomenon in any workplace situation. “Conflict is the clashing of opposing values, beliefs or interests”. In the workplace conflict may result in effort being purposely made by one person or group to block the efforts of another, or in one person or group getting what they want at the expense of another. Our current conflict scenario outlines different types of conflicts in a typical hospitality environment. The following types of conflict are identifiable from the scenario, 1. Conflict between colleagues and ourselves: This can happen due to a wide range if circumstances. In our current scenario there is couple of instances of this type of conflict. Like between Jack and Amanda, as Amanda not-turned up for work two days in a row, so Jack as front office manager will have address this issue with Amanda, which might turned into a conflict. Moreover Jack and Maria (Room division manger) also had conflict regarding Jack’s role in order to rectify some existing problems. 2. Conflict between Work teams: In most of the organizations different work teams work together, and possibility of having conflict quite usual. Like in our current scenario the front office team may have conflict with the Rooms Division team or with back of house. 3. Conflict between Staff and Management: It is a common occurrence in many workplaces...
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...CONFLICT IDENTIFICATION AND RESOLUTION Conflict can be defined as opposition or friction arising from difference in ideologies between two people or a group. Conflict occurs on various levels, it can occur between one self and the environment, between one self and another person or one and the society.D.jordan(1996) suggests that there are two types of conflict; good which is described as cognitive conflict(C-type conflict) and detrimental, defined as affective conflict(A-type conflict). Conflict unfortunately is inevitable .It occurs in all organizations be it a school setting, workplace or the society at large. People respond differently to various situations. The differences in people is not a bad thing since diversity is part of human nature however, it is the attitudes that arise that make a situation a negative one. Conflict in a team environment say a workplace occurs in various forms mostly due to competitiveness and different ideas among workmates. Having a competitive attitude in the workforce is a good attribute .It plays a key role in motivating the workers to be more productive. Given a scenario of drug testing in the workplace, provide key lessons in solving conflict. It’s important to note that while a negotiation framework is imperative in conflict resolution, the structure of a framework should be flexible. Prior to negotiation, all facts should be clearly laid out and dealt with as best as the situation depicts. A good example is, John a company...
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...Conflict Resolution Conflict is a state of disagreement between two or more parties. This disagreement can be realized in both peaceful and violent manifestations. A clash of interests, values, actions, or directions often sparks a conflict. Conflict occurs on many levels-within the individual when a person confronts their own competing desires; between individuals such as in a marriage; between groups of individuals, such as work groups; between societies or cultures, such as different religions or ethnicities; or international conflict which may become a fully fledged war. Causes for conflict are many but all conflicts have as their root cause self-centered behavior, when one's personal desires, or those of one's own group, are pursued without regard for the needs of the other or for the larger society to which both belong. The result of such selfishness is the breakdown of harmonious interactions or the initiation of aggressive and destructive behavior. Conflict theory attempts to explain social conflict through the idea that all participants in a group or society attempt to maximize their personal benefits and are therefore at odds with all other members of the population. Conflict resolution is the ending of a conflict, or at least reduction of its severity. It may involve conflict management, in which the parties continue the conflict but adopt less extreme tactics; settlement, in which they reach agreement on enough issues that the conflict stops; or removal of the...
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...affect negotiating options and outcomes are: • Is the retailer willing to negotiate on price? • How big the retailer is? • Other buying options available in the market for the retailer. • Attitude of the retailer and his approach towards me. • My own strengths and weaknesses during negotiations. • My own willingness to negotiate. • Our perceptions about each other. • The setting in which we are negotiating. • Goals of both parties. • My fear about threats of my production stoppage and storage issue. • Facts and circumstances as I am having bad time at the business. • Personality and temperament of both parties • Way of thinking of both parties • Style of communication I and the retailer will use. • Our approach to conflict • Our past experiences we had while negotiating in same circumstances. 3. What unconscious factors might also affect your negotiation performance? Ans. Unconscious factors may affect negotiation performance are: However, our human interaction is affected by who we are and with whomwe interact. Personality and temperament, values and beliefs, perception, attitudes,...
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...THIRD PARTY MEDIATION IN CONFLICT RESOLUTION Introduction The contemporary international system has witnessed dramatic increases in numerous conflicts. Specifically, of the six continents in the world, not even one is immune to one form of violent conflicts or the other. Of all efforts to explain the causes of these conflicts, a growing body of research findings highlights the association between economic deprivation and conflict. (Gurr 1970; Elbadawi 1992; Collier and Hoeffler 1998; Stewart 2002; Deiminger 2003; Justino 2004). Thence, circumstances of gross economic denial, together with social, political, and environmental factors precipitate conflict. Third party mediation in Conflict Resolution has gained a considerable and increasing attention from academics and policy makers. There is plethora of literature on the role of third party in conflict resolution. Due to the complexity of the discipline, conflict resolution seems to be a relative term that can mean either conflict prevention or conflict management. Likewise, debates ensued as to why a third party mediates in conflicts. For instance, people marvel why the ‘coalition of the willing’ intervened in Iraq over the unproven existence of weapons of mass destruction but not in North Korea that admitted having the weapons. In addition, NATO intervened in Kosovo, but not in Bosnia, the UN sent troops to halt ethnocide in East Timor but had done nothing to prevent same from happening in Rwanda. More ...
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...environments, conflict resolution and counseling is a must. At one point or another, conflicts will arise between coworkers. It is best to have policies, procedures and guidelines in all businesses established to help overcome these issues. It is also important to have a leader that exhibits the qualities of strong leadership and intrapersonal strengths. Effective listening skills, assertiveness and strong communication skills are also a must for a leader who can help bridge a conflict gap and point employees into the right direction. In a board sense, conflict resolution can exist between disagreements, between two individuals, companies involved in litigation or even countries seeking support to the highest level such as the United Nations. The common denominator between all these examples is the need for an outside intervention to solve the issues at hand. The first step in addressing conflict resolution is to identify the source of the issue and the parties involved. As a leader in the business world, it is important to fine tune your intrapersonal skills to indentify when this issues arise. A experienced leader will act fast to resolve the conflict before it spreads throughout the department like a cancer. A conflict can be brought to a manager’s attention by coworkers who witnessed the incident or management may notify a leader of a certain conflict. It is important to keep in mind that not all conflict is necessary confrontational or hostile. Conflict can take many...
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...BAC332 Negotiations & Conflict Resolution Pemberton’s Dilemma was an interesting exercise. My first instinct was to open the store hoping that the other team would stay closed. I wanted to win the exercise, but I gave it a couple minutes and retracted my position of going against them. If we would of done that right out of the gates it would be an all out war. So we discussed within our team to just keep the store closed, thinking they too would do the same. So as the rounds preceded we both started feeling comfortable with each other staying closed until the negotiation rounds. I believe if we would of broke that trust and just started opening it would of just caused trust issues and resulted in a lot more money being lost to fines and both stores being opened. Once we got to the negations rounds are intentions were to figure a plan that would allow both stores to thrive. However, we never took into consideration the amount of money being lost to fines would be our down fall to this goal. Poor planning on our part made us fail in the overall goal. Now that the exercise is over I see some problems we had in the negotiation planning. We never factored in the fines we would have when the locations were open. This lead to us winning, but our intentions were to share the profits with the other company. Staying closed would have been the best road for both of us and in the end would of resulted to more money for the two...
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...Conflict Resolution For every employed individual amongst society the workplace is a breeding ground for conflict. However, there are individuals within the workplace that have developed certain methods to minimize conflict. Whatever method used; communication seems to be the common variable in any successful attempt of minimizing conflict. Joe Phelps, CEO of the Phelps Group has a unique method that has proven effective within his workplace. The Phelps Group has a no rules policy contingent upon the belief that they hire adults who don’t need a set of rules (“Conflict Resolution in the Workplace,” 2013). The no rules policy is an interesting approach to conflict resolution and peacekeeping in the workplace. One may think that this would only create chaos within the workplace, not peace. However, Phelps’ no rules policy is contingent upon directly approaching the individual whom conflict has arisen from and deal with the matter in an adult like manner. If the first method doesn’t resolve conflict the individual is to approach two other coworkers familiar with both in conflict to resolve the matter. If both methods have proven ineffective the last resort is to call in an outside party to the workplace to resolve the conflict. The reasoning behind this conflict resolution approach is to provide employees with a format for communication when conflict arises. The method is an interesting way to create respect and harmony within the workplace as it creates a formal setting for...
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...Running head: CONFLICT RESOLUTION Conflict Resolution XXXXXXX University of Phoenix Social Psychology 400 XXXXX February 11, 2015 Conflict Resolution According to Merriam-Webster, conflict is defined as “a difference that prevents agreement: disagreement between ideas, feelings, etc.” (“Conflict“, n.d., definition 3). At one point or another everyone will experience conflict, and for some people it is more common than for others. It is very common for people to have a difficult time trying to find a reasonable resolution to conflicts that people face. Developing a good conflict resolution strategy can be much easier if one understands how to really find a solution. What this means is that if a person has a strong understanding of the basic steps to conflict resolution he or she is likely to reach a solution to any type of problem rather than letting the problem lead to an increasingly bad situation or environment. However, most societies do not have a standard way of teaching adults or children about conflict and peacemaking in relevance to societal dissimilarities (Rossi, 2003). In his article Teaching about International conflict and Peacemaking at the Grassroots Level, John Allan Rossi (2003) points out that choosing to teach the nation’s youth based upon not only individual identity, but also social identities in international environments, can help produce a better understanding through societies as well as teach peacemaking skills based on a national identity...
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...and demands result in conflicts, which has been defined as a lack of agreement where the parties involved recognize a threat to their wants, safeties, and disquiets (Mayer, n.d). Conflict will occur due to some misunderstanding among the involved parties, and it is quite unavoidable in organizations as well as institutions such as schools. There are different types of conflict that may be witnessed in the society. An individual may be in conflict with another man, with the society, or with other aspects of nature. One can also have inner conflicts; this occurs when the individual has divided thoughts and is not able to make a decision on a given issue. In an organizational setup, conflicts may arise due to many reasons including, but not limited to, irreconcilable objectives and goals, mismatched personalities and scarcity of shared resources (Jung, 2003, p. 3). Similarly, an individual may be in conflict with the values, beliefs or practices imposed by the society on its people. There are mixed consequences of such conflicts. Organizational conflicts can be both beneficial and harmful to the successful operations and ultimate productivity of the organization. While conflicts may impede the production pace of an organization, they may also lead to the development of strong organizational cultures to promote future organizational management. Conflict resolution refers to all the activities that are applied to trim down the degree of violence in conflict and develop some level...
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...Conflict Resolution and Peacemaking University of Phoenix PSY/400 Dr. Abstract Conflict resolution is a method of facilitating a peaceful resolution of a conflict. It is also knowing how to manage and reduce if not resolve a dispute or a conflict. Japan has been employing a strategy in trying to resolve their current conflict with China through a non- violent means and this is through a simple handshake. The Japanese has been negotiating for the handshaking to happen with the goal of striking a mutually satisfactory deal. Key words: handshake, conflict management, negotiation, collaboration. The current tension between China and Japan over disputed islands in East China Sea has been a cause of concern by political and economic leaders in the Southeast and East Asia Regions. However, the tension could be lessened by nonverbal gestures and niceties as asserted by Katie Shonk in her Harvard-published article on November 5th, 2014 entitled “For Conflict Resolution in Asia, A Simple Handshake Could Go Far” (Shonk, 2014). A simple but significant gesture, a handshake between Japanese Prime Minister Shinzo Abe and Chinese President Xi Jinping is what the Japanese officials hope will happen during the regional economic summit in Beijing scheduled this month. There are two major factors that have caused the strain in the relationship between the two countries. First is the refusal of Xi to meet with Abe. It was surmised that “Xi would not engaged in formal...
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...Conflict Resolution and Peacemaking A conflict can arise at any time when two or more individuals have a difference of opinion. Whether or not the conflict escalates depends on the peacemaking skills of each individual involved in the conflict or the skills of outside interveners. This paper will review an article pertaining to a conflict and analyze the elements of conflict and peacemaking involved in the situation. While knowledge in peacemaking skills and negotiation tactics can lead to successful conflict resolution, the result lies strictly in the hands and mental capabilities of the conflict instigator. The Conflict According to CBSNews.com (2010), a conflict arose when a former police officer believed he was unjustly accused of a crime and lost his badge. The incident occurred in 2008, but the former police officer did not take action until yesterday. The former police officer entered a tourist bus in Manila and held the passengers and drivers hostage. The former police officer believed this action would achieve his reinstatement as a police officer and refused to end the siege until he was given back his badge. CBSNews.com further informs the negotiations were successful in the beginning as a few of the hostages were released without harm. However, police made several failed attempts to enter the bus and end the situation. The police also had opportunity to remove the former officer physically from the bus, but hesitated. The longer the situation went on...
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