...Lori Cook, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk to register each guest. Ms. Cook is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under this plan, non-corporate guests would choose any of the remaining four lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require sufficient lobby...
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...Associates of Applied Science in Office System Technology Receptionist I am attending Fletcher for my Associates Degree in Office System Technology. I chose my career choice to be a Receptionist. I chose this field because I love the work that is involved in it. I have experience in this field from working for my father’s small business company, and love everything that is involved with Receptionist work. I love communicating with people and also love controlling the front of the house business. Degree Requirements This program will prepare me to perform duties of special assistants for business executives and top management. It includes instruction on business communications, public relations, scheduling and travel management, conference and meeting recording, report preparation, office equipment and procedures, office supervisory skills, professional standards, and legal requirements. The two important learning objectives to me are: use computers to create paper and electronic documents, organize spreadsheets, access, retrieve, and communicate information and demonstrate administrative office procedures emphasizing safe, efficient working environments. Those are important to me because communication is a very important skill you need to have in working with customer and customer relations. Going above and beyond in a work place is something I strive to do. I have already learned skills and once I apply my new learned skills to my job, I will be the best at what I do...
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...Levi’s Strauss was the market leader for women’s jeans in 1995. However its position as leader was coming under heavy attack. Focusing on size combination (which they offer 51), Levi’s was losing ground as more styles, more colors, and better fit became more important to its customers. Market research showed that only 24% of women were completely satisfied with their jeans purchase, at $50 a pair they were becoming a tough sell. Levi’s responded by recognizing a need to be in closer touch with their customers. They began to open stores to sell directly to their customers (rather then trough another retailer). They also implemented new technology such as EDI to help their supply chain. Unfortunately the lag time for their products was still 8 months. Levi’s was a company that needed a way to strengthen their business. Using the value chain analysis Levi’s was a prime textbook case of a company that needed to improve its value chain in order to sustain a competitive advantage. The results of their value chain analysis are as follows: 1. Value: only 24% satisfaction rate. 2. Value stream: ROE average more then 38% lead to little improvement in their cumbersome value chain. 3. Continuous flow: 8 month lag time. 4. Pull: The customer initiated nothing, activity was driven by sales forecasts. 5. Perfection: A good ROE led management to miss opportunities in improvement. In addition, use a pull driven distribution strategy Levi’s lost big profits when retailers had...
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...(2001-2002) * Child Mentor- BIG BROTHERS BIG SISTERS (2001-2003) * Staff Writer -The ABC Student (2001-20030 EXPERIENCE * Coperation, Inc. 2001 to 2003 Summer Itern Gained Valuable Experience as an intern for a a team comprise of five financial advisors, managing more than $1 billion in asset. Delivered superior customer service while working exclusively with clients maintaining net worth in excess of $1 million .Created portfolios for perpective and existing clients, preformed research on equities and mutual funds using PDQ and Corporations shell system and handled clients accounts and questions while.IN addition developed and contributed new marketing ideas for the sales force. * Computer Consult 1995 to Present Independent Contractor Taught over 30 people on how to use a variety of...
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...improvement over the old, confusing procedure. The new procedure is as follows: Procedure 1. Obtain Form PR-7, Request for Payroll Advance, form your supervisor. 2. Complete the form by filling in all the blanks in the Employee Section of the form. 3. Have your immediate supervisor approve your request by signing on the Supervisor Approval line. 4. Take the approved Form PR-7 to the receptionist in the Payroll and Benefits Office, Building Z, Room 1620. 5. Pick up your check from the cashier’s office, Main Building, Room 201 three working days after turning in Form PR-7. You must have your employee identification card with you to receive your check. 6. Sign the receipt form in the presence of the cashier’s office clerk. Policies The following policies govern the issue of payroll advances: 1. Payroll advances may not total more than 80% of an employees normal net pay for a payroll period. 2. Except in the case of a documented emergency, payroll advances are limited to one every two months. 3. Don’t try to cheat the system we will catch you every time. 4. Honesty is the best policy in this situation and in life. I hope you have learned a life lesson while writing this...
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...The Purple Dress (Critical Essay) The Purple Dress is a story by O.Henry, written in 1905. O.Henry is famous for his short stories and one of the well-known one is about friendship and sacrifece. The story is about two single woman who are clerks and sell accessories. At the start of the story thse two woman Maida and Grace discuss their favourite colors- purple and red. Both thinks that their colours are the best. Thanksgiving party is approaching and ladies are doing their best to look pritiest at their store party. Maida decides to wear a purple dress, which the tailor Schlegel is going to sew for only $8. Maida had saved $18 in eight months. Grace decides to buy a red dress in a store, she thinks if a ladie has a a figure vevrything fits great on you. Both of them tries to please Mr. Ramsay, the head clerk. The only single man in the store. The day before Thanksgiving Maida is going to leave to take her dress from the tailor, she founds her friend in tears. Grace has no money to pay the rent, she already spent her money on the dress and she needs exact same amount of money as Maida has to take her dress from the dressmaker. She sacrifes it and and helps friend to pay the rent. At Thanksgiving Maida does not want to go to the party, "I was set on my purple," said Maida. "If I can't have it I won't go at all”.At the afternoon she goes to the tailor and tells that has no money to pay. But Schlegel gives her the dress and says to bring money when shen can. Maida runs to the...
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...Compensation. He saw Dr. DeFine in New Jack City, as well as Dr. Johnson/Dr. Johansen in Roosevelt. He got Dr. Miller with Common Insurance Company and another doctor in Roosevelt. Mr. Hocker continued to suffer immensely after the accident, initial surgery and subsequent rehabilitation. Mr. Hocker has suffered not only physically, but emotionally as well, which caused tremendous stress to his marital relationship. Prior to the accident, Mr. Hocker purchased a disability insurance policy (the “Policy”) from your company, Common Insurance Company (“Company”) in New Amsterdam. Mr. Hocker filed a claim with the Company; however, payments were always late. Company’s agents could not explain how the policy was supposed to work. He had filed complaints and felt like he was badgered a lot, harassed into either turning over the policy for x amount of dollars, which was always an unreasonable and unacceptable amount. Agents had called him after hours, at night, which they said they never called after 5:00 p.m., but they did. Mr. Hocker reached a stage where he felt like he was being harassed and it made him quite paranoid. He had just had a lot of bad times with Company’s agents. Once Mr. Lee Weiser, Company’s employee, called Mr. Hocker often, went over Mr. Hocker’s apartment in Monroe City and wanted to buy the policy, and threatened him because he would not accept $40,000.00 to buy out the policy. He complained to Common Insurance about Mr. Weiser’s actions. Finally...
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...Paragraph 1 I’m responding to the career opportunity posted on your company’s website. I understand that you are currently recruiting to hire an Accounting Clerk at the Regina Qu’Appelle Health Region Wascana location. The job description for the position is responsible for preparing work to be accomplished by gathering and sorting documents and related information obtains revenue by verifying transaction information, computing charges and refunds, preparing and mailing invoices, identifying delinquent accounts and insufficient payments, preparing financial reports by collecting, analyzing, and summarizing account transactions, and maintaining financial historical records by filing accounting documents. My very dear niece admitted one of your facilities for delivery of her first child three years ago, that time the baby is on cardiac arrest/medical emergency assistant stage. She was taken to one of your locations where the doctors and nurses tried everything they could to save the baby; luckily, the doctor’s, and nurses saved the life of the baby. Through that experience, though, I saw how your employees handle a very difficult situation, and all this really inspired me. I value your mission and visions to providing a full range of health related services including prevention, wellness, and education. The Health Care industry has always been a dream of mine to pursue, however, I had to decide which area since there are so many different careers. After much researching and talking...
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...COMPANY NAME : PENINSULAR MANAGEMENT PRESENT TO : VISITING LECTURER PRESENT BY : NUR FALIHAH BT HALILUL RAHUMAN Company Name : Peninsular Management Date of Commencement of Business : 01 Januari 1990 Company Address : No.26, Tingkat Satu, Jalan Haji Mohd Ali, 32000 Sitiawan, Perak. Telephone No : 05-6924201 No. Fax : 05-6924201 Forms of Business : Sole proprietorship Nature of Business :: Provide services in terms of- accounting, taxation, tax consultants, company secretarial,establishment of companies, preparing loan paperwork and business management. 2.6 THE FIRMS PHILOSOPHY AND IDEALOGY 2.6.1 VISION Peninsular management vision is provide high quality and efficient services to clients, including auditing, accountancy, taxation, corporate secretarial services, and business advisory services over the long-term at competitive fees. 2.6.2 MISSION In order to achieve the vision, Peninsular Management are committed to: ...
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...one need to be reorganized, and which employed he’d like to schedule during the week of his review. And then he sees it blocking the aisles, creating commotion and looking very unprofessional – the long line in the electronic department. it’s time to confront Chris, the sales clerk. “Chris what’s the holdup here” “I’m waiting for a manager to approve this $120 check. And then I have to show this lady a digital camera from the display cabinet. She’s been waiting half an hour and then……” Alright Chris I can help you out for a little while…..” two hours later, Kyle exited the electronics department disheartened. That’s no way for a store manager to spend his afternoon. There’s got to be a logical way to solve this, thought Kyle. He walked back to his office and wrote down the facts as he knew them. 6. Store policy allows customers to check out other items at the electronics counter if they are making purchases in that department. {This makes sense especially if the customer wants to write a check for the entire purchase.} Sebenarnya pelanggan layak membuat pemeriksaan sebelum dan selepas membeli. Ini kerana pelanggan mempunyai hak untuk mendapatkan barang dan perkhidmatan yang terbaik. 7. Store clerks must monitor the locked cabinets and stay with a customer who wants to view an item from the cabinet. 8. Because of the size of the enclosed department, only two checkout counters will fit in electronics. 9. Moving the electronics department to the front of the store would...
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...Question no.1 Return On Invested Capital Calculation Profitability wholesale channel = profitinvestment = 4$13$ = 0.307 Profitability OLS channel estimate = profitinvestment = 6$38$ = 0.1578 ( this channel is profitable) Question no.2 Impact of Personal Pair on Value chain * Demand Forecasting Personal pair would impact positively on this element of value chain. As the purchasing of the jeans by the customers would help company how they can allocate budget for future. * Market Research By doing market research we can better understand the preferences of the customers. Afterwards we can make improvements in our system accordingly. * Production Planning Production Planning would be done efficiently as recorded order in the device would let the company arrange sufficient raw material and other necessary items for the manufacturing of jeans. * Raw Material Logistics Raw material logistics would be the same both for pull based (Personal Pair system) and push based strategy of the company. * Production Production would be according to the order. There won’t be wastage of raw material. * Factory Warehousing It will get removed because the order would be recorded and then transmitted by modem to CCTC and from it will be directly transmitted to the factory. * Shipping It will remain the same because the company will have to ship the order to its destination whether it’s in push or pull based strategy...
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...coordination, and some aspects of the job can be done completely by computer now which may lead to the displacement of some clerical workers. The jobs that are likely to see the biggest decline are the non-customer facing jobs like switch board operators or typists. Deskilling may occur because the tasks that once needed to be completed manually are now completed by a machine or computer. Because the worker in this case is no longer using his/her skills, they become deskilled and automation takes over. Inevitably, this may lead to these jobs becoming obsolete and ultimately eliminated. In contrast, many clerical jobs should stay strong even with the implementation of new technology because of the human interaction that is required. Hotel clerks, receptionists, and secretaries may even expect to see growth as a result of technology making their jobs more efficient and cost effective. Mobile technology has added a whole new aspect to technology on a more individual level. With smartphones like Blackberrys and iPhones a clerical worker can access company...
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...Day 1 Hi I am the training supervisor, and I will be doing your orientation and training you. I will be training you as a sales clerk. This will be a 3 day orientation, we will be covering our specific topics and the techniques that will be used. First we will be going over our objectives and philosophy of the organization. A customer relation is your top priority as a sales clerk is pleasing customers. Sales clerks make every effort to satisfy the customer within the bounds of company policy. Handling money is where the sale’s clerk usually takes’s payment for goods and services, so they know how to run a cash register. Depending on the method of payments accepted by the store, you may need to know how to count change and how to process checks and credit cards. Merchandising is where sale’s clerks are responsible for stocking merchandise and to keep the store neat and inviting. Our philosophy is we would love for all the sales clerks to do every objective, and they would have good work skills. Our attendance policy is very easy we would like for you not to miss no more than three days. Having good communication skills will help you a lot with the customers the nicer you are to them the nicer they will be to you. Clocking in on time is a great thing to do so you know you get paid for all the work time in the day. Being at work on time is also a good thing so you have your workstation organized and ready to work. We have this saying that customers are always right don’t sit...
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...pointed out that some of the other departments in the store had experienced a 15 percent gain over the previous year. Cornwall added that Barton was expected to have his departments up to par with the others in a short period of time. Background Jim Barton had been supervisor of the sporting goods, hardware, housewares, and toy departments in the main store of Denver Department Stores for three of the ten years he had worked for the chain. The four departments were situated adjacent to each other on the ground floor of the store. Each department had a head sales clerk who reported to Mr. Barton on merchandise storage and presentation, special orders, and general department upkeep. The head sales clerks were all full-time, long-term employees of Denver Department Stores, having an average of about eight years' experience with the chain. The head clerks were also expected to train the people in the department they supervised. The rest of the staff in each department was made up of part-time employees who lived in or near Denver. Most of the part-time people were students at nearby universities who worked to finance their education. In addition, there were two or three housewives who worked about ten hours a week in the evenings. All sales personnel at Denver Department Stores were paid strictly on an hourly...
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...Tasking (Non-Technical) Staff Examination-2016 10 Recruitment for staffs in Cabinet Secretariat 11 Recruitment for Constables (Exe.) in Delhi Police Date of Advt. Closing Date 24.10.2015 23.11.2015 09.01.2016 05.02.2016 13.02.2016 14.03.2016 02.04.2016 30.04.2016 07.05.2016 03.06.2016 02.07.2016 01.08.2016 20.08.2016 16.09.2016 08.10.2016 07.11.2016 Date of Exam 10.01.2016 20.03.2016(Paper-I) 05.06.2016 (Paper-II) 08.05.2016 22.05.2016 19.06.2016 31.07.2016 13.08.2016(Saturday) 14.08.2016 (Sunday) 25.09.2016 09.10.2016 16.10.2016 11.12.2016 2016 08.01.2017 22.01.2017 To be Notified later To be Notified later Departmental Examination Sl Name of Examination No 1 Clerks’ Grade (for Multi Tasking Staff only) Exam., 2016 2 Grade ‘C’ Steno. Ltd. Depttl. Comp. Exam., 2016 3 Upper Div. Clerk Ltd. Depttl. Comp. Exam., 2016 Date of Advt. Closing Date Date of Exam 16.01.2016 12.02.2016 27.03.2016 09.04.2016 06.05.2016 03.07.2016 03.09.2016 30.09.2016 27.11.2016 Under Secretary (P&P-I)...
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