...The Art of Listening www.humanikaconsulting.com Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectively Introduction • Almost 45% of time we spend in listening. • An essential management and leadership skill. • A process of receiving, interpreting and reacting to a message. • Difference between listening & hearing Why Be A Good Listener? Needs of the Customer… • To be recognized and remembered • To feel valued • To feel appreciated • To feel respected • To feel understood • To feel comfortable about a want or need Traits of a Good Listener • • • • • Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions • Responding non-verbally Percentage of Communication Mode of Communication Writing Reading Speaking Listening Formal Years of Training 12 years 6-8 years 1-2 years 0-few hours Percentage of Time Used 9% 16 % 30% 45% Listening is the most powerful form of acknowledgment …a way of saying, “You are important.” Listening builds stronger relationships …creates a desire to cooperate among people because they feel accepted and acknowledged. Listening promotes being heard …”Seek first to understand, then be understood.” - Stephen Covey Listening creates...
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...What gets in the way of my listening and ability to be present for others during interactions? A lot of things get into my listening. Sometimes I go into discussions with others with pre conceived notions which impair my listening abilities and by extension, my thinking. Sometimes I used to judge people on the basis their spoken English and go in meetings with false, misplaced superiority complex. This is one of my favorite quotes on the art of listening, “most people listen, not with the intent to understand but with an intent to reply”. Over the years, I have worked on this skill actively in my interactions in my office and NGO. I have interacted with people from various walks of life and from a variety of backgrounds. These experiences have taught me to actually listen with impartiality as we might get to learn something. I remember this one incident where I was in a meeting with a few of my team members and we were bouncing off ideas for the project, I had just joined my first company. I had presented my idea to the others and was not willing to listen to any constructive criticism (I believed I had the best idea, period). This stubbornness on my part was pointed out to me by my project manager and my team members and I realized my folly. Over the years I have worked actively on my listening skills and do consider myself to be a good listener. I think we resolve a lot of issues by just listening. I remember another incident from my office. Two of my team members were in...
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...Self-Discovery thru the Art of Listening: An Annotated Bibliography Diane Jones Saint Petersburg College INTRODUCTION The resources listed in this annotated bibliography are intended to bring to light the importance of listening, in our professional lives as well as in our personal lives. The focus is learning to listen and the importance of being a good listener. Whether in a business relationship or a personal relationship, communication is the key --- forty-five percent of which is listening. Having good listening skills can lead to career advancement. For instance, a manager needs to have the ability to listen nonjudgmentally for valid information and to understand others point of view in order to make managerial decisions. Active listening can help you better understand thoughts and feelings of others and provide positive communication in your relationships. A portion of this research involves self-knowledge and how to get to know yourself better. We are always talking to ourselves, silently, in our heads, thinking… without really paying attention or analyzing our thoughts. Are we really even listening to ourselves? Perhaps we could discover a part of our unknown selves… I am now wondering what all I have missed out on in my lifetime from hearing rather than listening. There is an art to listening and it must be learned and developed through practice. Learning to listen effectively is a complex, challenging, and lifelong undertaking. These resources offer...
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...Communication as an Art Davenport University Abstract Communication can be challenging and entertaining. Being able to understand how verbal and nonverbal, written and listening communication can impact the overall interpretation is important. This paper discusses how each area impacts the line of communication and how everyone can add their own person touch to the message being delivered to inspire and motivate. Overall, communication is an art because of the way individuals can alter the perceptions depending on the amount of preparation and practice that the speaker applies to the document. Communication as an Art Communication is the sharing of thoughts and ideas with others through verbal, written and nonverbal skills. Communication can be classified as a combination of both art and science. When looking at science in the form of communication it can be referred to as the knowledge about a subject and have the facts to prove the information being presented. Art communication can be considered the skillful way of doing things. Everyone is unique and has their own style of communication; therefore, classifying communication more of an art than a science. When discussing the different aspects of communication there can be some crossover depending on the type of discussions and the amount of facts that have to be proven. This paper will take a look at how communication fits into the business world through verbal and nonverbal presentation of materials to...
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...Outline Draft Melinda Bailey COM200: Interpersonal Communication Instructor: Monica Scales April 29, 2012 I. INTRODUCTION The art of Communication and research of intrapersonal communication. With explanation of the principles and the misconceptions of effective interpersonal communications. II. To identify the barriers to effective interpersonal interactions. A. According to the Journal of Personality; Apr2011, Vol. 79 Issue 2, p429-467, 39p. , they had examined self and friends and social relationship for quality and social interactions. B. 544 students on a college level from Spain and Germany as well as the United States, scored on the judgments’ and situational test on emotions. Which identify effective emotional situations in interpersonal communication regulation? 1. Journal of Personality Issue 2 Vol. 79, P429-467 2. Sole, K. (2011).Making connections: Understanding interpersonal communication III. The process by which one of self-concept is developed. A. Self-concept is the main organizing construction in the behavioral science studies and how this influences how one’s may interpret their environment. As well as the choices they may make and the actions and reactions of their behavior. B. Being social is a critical to the human race and survival, to be interconnected as to be similar to a social environment. Which at time can be spontaneous and is vital to the human race and categories? 1. Journal of Personality...
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...Communication Art or Science? Abstract Communication is very important in today’s society. No matter how one feels about communication it is the key for successful personal and professional relationships. There are many individuals that just don’t know how to communicate effectively. It could be from shyness, social or interpersonal skills. Whatever the case they are unable to communicate effectively. Communication is not a skill that is learned it is an art. Either you have it or you don’t. Either you are comfortable in conveying your message in a clear and concise manner, your listening skills are effective, you are able to use nonverbal and verbal communication skills as well being comfortable in presenting information. Not everyone knows how to communicate in a manner that is effective. Many non-communicators play the guessing game. They won’t say what the message is that they are trying to convey or they say half of the message. People are not mind readers. If you don’t communicate the message in its entirety then how can you expect an individual to understand exactly what is being conveyed. Communication is an Art My first thought is what is the process of effective communication? Communication is the process of sharing thoughts, ideas, or emotions with another individual. In order to communicate effectively you must possess some of the following skills: attention, attitude, and feedback. It is important...
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...Introduction to the Common Core State Standards for English Language Arts & Literacy in History/Social Studies, Science, and Technical Subjects Grade-level version Preparing Oregon’s Students When Oregon adopted the Common Core in October 2010, our state joined other states in the pursuit of a common, standards-based education for our students, kindergarten through high school. Common standards can increase the likelihood that all students, no matter where they live, are prepared for success in college and the work place. Because skillful reading, writing, language use, and speaking and listening are similar across the states, common standards make sense. They make possible common assessments, common achievement goals for grade level groups, and efficiencies of scale for instructional and professional development materials. Instruction in the Common Core State Standards (CCSS) for English Language Arts & Literacy in History/Social Studies, Science, and Technical Subjects—“the Standards”—will prepare Oregon students and students in other CCSS states to be proficient in the four strands of the English language arts (ELA) skills—Reading, Writing, Language, and Speaking and Listening. Utilizing Content Area Expertise Because students need grade-level literacy skills to access full content in school, the emphasis in the Common Core is to learn to read and write in ELA and to develop those skills, specific to the content, in all other classes. The name of the...
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...Machine Versus Art Ever since our ancestor chimpanzees started to take advantage of “spear-like weapon” (Choi) and unconsciously began to evolve into a different species, the tool has been changing out lifestyle and social structure all the time. With the development of human intelligence, the tool became more and more complicated and human-friendly, and after the industrial revolution, machines officially became a big part of civilization. Among all kinds of high-tech machines, things like cameras and recording machines created huge effect on artwork. In my essay, I plan to show that although mechanical reproduction can lead to the loss of originality of the artwork, reproduction can be considered as a trade off for multiplicity of shared experience. Long time after Benjamin’s essay was published, Stan Link’s “The Work of Reproduction in the Mechanical Aging of an Art: Listening to Noise” supports his idea of how reproduction can have impact on the audiences, except paintings or movies, from a new aspect: music pieces. The truth is, just as what Link writes in his article, the recording of a music piece or any other kind of sound materials will certainly create tiny differences during the process no matter how strict the condition might be, and the audience will certainly feel different due to the change of surroundings. For instance, if a person went to Lang Lang’s Spring Dance in the concert instead of listening to the same piece on YouTube, he/she is more likely to be...
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...Are You Listening Or Just Reloading? I think in our rush to argue and dissent these days, we have lost the art of listening. By that, I mean listening to truly understand the other person, not listening to agree or disagree, but simply listening to understand. There is an old Buddhist saying that goes something like: "Are you listening, or just preparing to speak." Recently, I heard someone from Europe speak on the subject of communication in America. He said this: "Americans aren't listening, they're just reloading." Ouch! That certainly does describe one kind of communication that seems to be increasingly popular these days. Have you ever been the victim of someone who is good at "reloading," someone who has been through one of those "effective listening" or "effective communications" courses? You know who I mean - they can make eye contact, lean forward, toss in the occasional "I see" and make every outward appearance of actually being attentive. The really good ones can also paraphrase or even repeat verbatim what is that you have to say. I am not referring to the person who is seeking to listen and to paraphrase before carrying on themselves; rather, I am thinking about the person who has become highly skilled at what I call "malicious listening." The malicious listener has mastered the art of listening with a not-so-hidden motive. This person listens to prove you wrong and uses your own words to make their case. They can quote you ("you said . . . .") and quickly follow...
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...McKnight, we have turned into this world of consumers, the power that comes from within the community is diminishing because people are turning to products and services. Throughout this paper I’ll go into some essential elements that build and promote civic engagement. “Citizens create satisfaction by recognizing their individual capacities and skills. We begin to see that the neighborhood is a treasure chest” (Block & McKnight 2010). Citizens find gifts within a community, when we do this we start to realize the potential that lies within out communities. This ties directly with some main points in The Arts and Social Capital article we also read. “Whether visual, musical, dramatic, or literary, the arts allow us to “create together” and discover shared understanding” (The Arts and Social Capital 2000). Whether it is in different kinds of form, everyone has some sort of art they connect to, and realizing this connecting is realizing gifts in the community. Many times we walk passed a monument or a painting, or even chalk on the sidewalk. All of these are gifts our neighbors have. There are many ways...
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...Active Listening Skills 1 Active Listening Skills in the Health Care Environment Teresa Soto-Gomez HHS307: Comm Skills for Health & Human Service Personnel Instructor Long February 2, 2013 Active Listening Skills 2 Introduction In the healthcare environment, professionals must use discretion in the matters concerning listening. This paper will provide a brief definition and description of active listening and how it is used in the therapeutic setting. Examples of how I utilize my active listening skills in my work situations will be included. The results of my active listening skills test will be presented, identifying my strengths and areas for improvement. Changes within my personal communication skills that would improve my active listening will also be discussed. Since active listening enhances the understanding of patients’ needs and improves patient problem-solving, especially in controversial issues needing special attendance, these skills should be a necessity for healthcare professionals to learn. Active listening refers to a sensitive, discerning use of the sense of hearing described by Theodor Reiks as “listening with the third ear”, (Servellen, G., 2009). It is a way of listening and responding to another individual that improves mutual understanding. It is a type of listening that focuses the attention on the speaker. Active listening, when done right, can not only reveal what the sender is saying but what the sender is thinking and feeling...
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...Listening Skills Before you listen – understand the table The idea is that before each listening task, you should spend the 30 seconds to try and do all of these things: 1.  understand what you are going to listen to 2. understand how the table is organised 3. predict what type of answers you might want You should note that there are different ideas here. You don’t just want to try and predict the answer; you also want to make sure you have a good idea about what the listening is going to be about and how the table is organised. The idea is simple: if you know what you are going to listen to, you will listen better. Task 1 Complete the table below using no more than 2 words or a number. Proposal | Main Body | Reference Section | An introduction with a 1. _____ statement, an outline of 3 paragraphs, and a justification | 3. _____ or four main sections advised. Headings are 4. _____. Pictures, charts and 5. _____ if necessary. | At least 7. _____ references. Sources must be in 8. _____. Use 9. _____ order Harvard referencing system | around 2. ______ | around 1200 words | separate 10. _____ | to take two weeks | to take 6. _____ | | Task 2 Questions 11 – 16 Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer. THE NATIONAL ARTS CENTRE | Well known for | 11. _________ | Complex consists of | concert rooms theatres cinemas art galleries public library restaurants12. _________ | Historical background | 1940 –...
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...The Art of Effective Listening Definition: Paying close attention to, and making sense of, what we hear (The Art of Public Speaking by Stephen E. Lucas) Listening is an active process of “Receiving”, “Understanding”, “Remembering, “Evaluating”, and “Responding”. Listening is cyclic, responses of one person serves as the stimuli for the other. (The Interpersonal Book by Joseph A. Devito) Difference between hearing and listening: Class Demonstration Importance of Listening: • Nearly all Top notch business executives, successful politicians and brilliant teachers are excellent listener. • Effective listeners hold higher positions and are promoted more often than others. • When business managers rank-order the communication skills most crucial to their jobs, they usually rank listening number one. • In one survey of Fortune 500 companies of America, almost 60 percent of the respondents said that they provide some kind of listening training for their employees. • Close to 90% of class time in colleges and universities is spent listening to discussions and lectures. • A number of studies have shown a strong correlation between listening and academic success. • Students with higher grades are usually those with strongest listening skills. • Listening is also important as speaker, it is probably the way you get most of your ideas and information—from talk shows, lectures, seminars etc. • If you do not listen well...
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...THE PROBLEMS IN LISTENING OF THE FIRST YEAR HIGH SCHOOL STUDENTS OF BULACAN AGRICULTURAL STATE COLLEGE An Action Research Presented to the Faculty of the Institute of Education, Arts and Sciences Bulacan Agricultural State College San Ildefonso, Bulacan In Partial Fulfillment of the Requirements of the Course English 140 (Language Curriculum for Secondary Schools) Christian L. Chua Ray Rudolf M. Pastrana Rhenuel P. Tolentino Joanne N.Vicmudo March 2012 APPROVAL SHEET This action research entitled “THE PROBLEMS IN LISTENING OF THE FIRST YEAR HIGH SCHOOL STUDENTS OF BULACAN AGRICULTURAL STATE COLLEGE”, Prepared and Submitted by CHRISTIAN L. CHUA, RAY RUDOLF M. PASTRANA, RHENUEL P. TOLENTINO AND JOANNE N. VICMUDO in partial fulfilment of the course ENGLISH 140 (LANGUAGE CURRICULUM FOR SECONDARY SCHOOLS), has been examined and hereby recommended for approval and acceptance for oral examination. PRISCILLA V. SAN PEDRO, Ed. D Research Adviser Date Signed Approved by the Examination committee on Oral Examination on February 20, 2012. PANEL OF EXAMINERS ANA MARIE D. ARGAMOSA JERRYL C. TUMALE Member Member Date Signed Date Signed ANADOLIA M. CRUZ, Ed. D Institute Coordinator for Research Date Signed Approved and accepted in partial fulfilment of the course English 140 (Language Curriculum For Secondary Schools). APPROVED: ANADOLIA M. CRUZ, Ed. D Institute...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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