Premium Essay

Assessment Management

In:

Submitted By adamspat3
Words 1781
Pages 8
Assignment 2: Leadership Assessment
Aaliyah Shaheed
Professor: William Stieber, Ph.D.
BUS 302 – Management Concepts
March 1, 2014

I work for Verizon Wireless as a Customer Service Pro and I offer customers promotions and plans to keep them from cancelling their service. I also assist the customers with billing questions and also technical issues that they may have with their service and/or devices. I am part of a leadership team that works alongside the supervisors to provide floor support to my fellow team members. Leadership is a social process of influence where a person can employ the support and assistance of other people in achieving the objective of a common problem or task at hand. Leadership involves the organization of a group of people to attain a common objective. Many theories of leadership have emerged involving character traits, situational and personal interaction, objectives, values, power and other functions. The search of personal characteristics and traits have been continuing for ages. A leadership style is a leader’s way of initiating and providing direction, motivating staff and implementing ideas and plans, there are different kinds of leadership depending on the size and type of company and the service it is providing. (Zaccaro, Gulick, & Khare, 2008) Verizon Wireless is a telecommunications company that supplies people with wireless service than spans across the United States as well as International. The Associate Director provides leadership to both Supervisors and customer service representatives. My AD assists in making sure that everyone meets and exceeds all job functions within the company. She also gives support motivation to those that need that extra push to maintain job performance. If there is a class or training needed to help with job functions she makes an effort to make sure that it is

Similar Documents

Premium Essay

Risk Management Assessment

...Risk Management Assessment Summary Community Mental Health HCS/451 March ##, #### Mister Misty Community Mental Health Being hired as a consultant for a community mental health facility my main focus will be risk assessment and management that will be used to identification of quality patient outcomes. This would mean that any projects that are done in the community mental health facility will need to be well planned and thought out, understanding also that once the program is installed it will remain an ongoing process, allowing room for improvements. In working as a consultant in this role and facility it is necessary to work toward improving employee performance and management as this is essential when analyzing existing developments and issues throughout the organization. Having a plan in place for risk management and assessments for improving quality patient care is important. As a consultant for this organization the processes that I will be introducing will include: • Organizational change • Management assistance • Technology implementation • Development of coaching skills • Policies and regulations of risk-management and assessment • Strategy development • Operational improvement services This consulting opportunity will also have recommendations for methodology that will help to enhance the organizational performance in an efficient and effective manner allowing the completion of all assigned tasks. Community...

Words: 604 - Pages: 3

Premium Essay

It Project Management Assessment

...began construction in January 2006. Unfortunately, the project was suffering with problems from the beginning; Fluor defeated all the obstacles which included Hurricane Katrina, frequent seismic activity, rising material and labor costs, and the lack of skilled labor. The main reason for the lack of labor was because it is hard to retain labors due to the location and duration of the project. Flour used to overcome two of their major problems while working on the power plant project. In order to overcome the lack of skilled labor in the area a project management training that has been for the project managers and the support staff of the project manager only was created for the new hire workers. However in modern project management practice more emphasizes has been placed on training for all functional contributors on a project. The training for the whole functional team allows everyone to improve and understand project management best practices and principles while learning control and planning skills. (Murch, 2011) Fluor used the best practices of extensive training and team building activities to build a reliable and cohesive team environment. Sourcing laborers for the desert project was extremely hard so after an aggressive recruiting program from around USA and Puerto Rico. After triumphing over the impossible job of sourcing workings; they then had...

Words: 981 - Pages: 4

Premium Essay

Office Management Assessment

...Office Management Assessment Classic Interiors 1.0 Introduction This report is to investigate restructuring the Classic Interiors organisational structure and practices. The Partners of the business would like to expand by offering their studio based service through the internet for their clients, as I have been appointed to the post of Office Manager, the areas that need change include; levels of decision making, office management, financial planning and budgetary control, delegation and leadership skills. With my recommendations, this will see the office staff morale boost, steady work productivity, leadership skills and enhance corporate image. 2.0 Terms of Reference As part of my HND Y2 Administration and IT course, I have been asked by Chris Kennedy my Office Management lecturer to investigate and write a report outlining changes to the Classic Interiors organisational structure and practices and give recommendations that I find. This report was to be submitted by 16/10/2014. 3.0 Procedures The information shown in this report was gathered from: Office Management Student Pack Outcome 1 – Chris Kennedy 4.0 Findings 4.1 Levels of Decision making There are two important levels of decision making that Classic interiors can adapt to which are: 4.1.1 Strategic This level is for overall decision making e.g. long term basis. Strategic planning is a management tool that can be used to determine mission, vision, values, goals, objectives, roles and responsibilities...

Words: 1194 - Pages: 5

Premium Essay

Risk Management Assessment

...Risk Management Assessment Summary Aurora Health Care Syisha Herman HCS/451 – Health Care Quality Management and Outcomes Analysis Barbara Smith September 26, 2011 Aurora Health Care services all of eastern Wisconsin and Northern Illinois. Aurora measures its progress by establishing and striving to meet specific goals for each and every care management initiative as they focus on the improvement of quality health care. Risk management once meant the management of potential claims arising from malpractice, workers’ compensation, and casualty and property losses – essentially protection against accidents. In the new era of managed care, risk management takes on a move a more global meaning-that of enterprise financial management. Risk management attempts to relate coat management to total healthcare services (McGuire, 1995). Aurora is always looking for new and better ways to improve their services in quality health care. The purpose of risk management in health care is to ensure patient safety and quality, to protect staff, visitors, and any financial losses within the hospital that can come from evaluation, risk detection or prevention. In all, risk management protects the assets of an organization as it works to identify and address all sources of risk and or loss of an organization. Aurora’s purpose for risk management is as followed: 1. Patients getting the care they need 2. Patients and families getting and receiving support to help...

Words: 843 - Pages: 4

Premium Essay

Project Management Assessment

...Information Technology Project Management Course Number – College Name IT Project Management Assessment Project Success Through Dynamic Leadership Student Name Submitted To Professor Name Today’s Date Outline A. Abstract B. Introduction C. Methods a. Develop Detailed Plan of Action b. Cut Costs c. Recruit Cheap Labor d. Increase Morale e. Worker Retainment D. Results f. Accountability g. Safety h. Savings E. Conclusion F. References Abstract In July 2004, Fluor Corporation was awarded a $533 million contract to plan, develop, construct, and bring online a new 242-megawatt coal plant for mining operations in Dunphy, Nevada. The customer, Newmont Nevada Energy Investment Ltd., sought to eliminate the power costs associated with the local energy grid, which accounted for 25% of the mine’s total operational costs. After years of planning and team building, unforeseen obstacles presented themselves, threatening to slow or even halt the project. Nonetheless, the project leaders remained vigilant and proceeded to overcome the setbacks, resulting in a successful rollout of the new energy plant, which was completed 10 weeks ahead of schedule. This early delivery translated to nearly $25 million in savings. The new energy plant has an availability of greater than 99% uptime, also exceeding the customer requirement of 94%. Pictured above is the new 242-megawatt coal-fired power plant...

Words: 1087 - Pages: 5

Premium Essay

It Project Management Assessment

...1.Thinking about the management aptitude questionnaire, compare and contrast the new world managerial competencies to the old world. Based on the results of your questionnaire results, would you fit better in the new world or old? Explain your rationale. Old world | New world | -work and competency requirements canand should be defined in relatively distinctand stable units called “jobs”-design and delivery requirements forproducts and services should be driven bytechnical requirements and organizationalcapabilities: customers can then be persuadedto buy what is produced andavailable-the performance standards for workersare the “minimums”. It is desirable toexceed these, if possible- descriptions of work and competency arepersonnel tools, used primarily to supportdecisions about job grade, pay, andplacement-descriptions of work and competencyshould be developed for jobs and bytrained experts: job analysts,psychologists, personnel staff-validity of work and competency descriptionsis a function of the rigor of theresearch and analysis process- people practices (training, selection,career development, performance management,pay systems, work design, etc.) are personnel practices and peripheral to the main work of the business. They aregenerally disconnected practices and notimportant topics for the strategic agenda | -work and competency requirements must be responsiveto business and customer issues. They must be definedin small units that can be allocated amongst people tooptimize...

Words: 1182 - Pages: 5

Premium Essay

It Project Management Assessment

...Book: Schwalbe, K. (2011). Information technology project management. (6th revised ed.). Boston: Course Technology-Cengage. Assignment 1: IT Project Management Assessment Due Week 2 and worth 50 points This assignment is due for online students by midnight on Sunday of Week 2 and for on-ground students before Week 3’s class meeting. Submit your assignment to the course shell. Research and read an article on recent recipients of the Project Management Institute’s Project of the Year Award. Write a 2-3 page paper in which you: 1. Summarizes how the project manager or team exhibited exceptional and ethical project management practices. 2. Discusses the role of the project manager or team, the organizational setting, the recipient’s approach to project integration management, and obstacles that had the potential of adversely impacting the triple constraints. 3. Use at least two (2) quality resources in this assignment. Your assignment must: • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this...

Words: 289 - Pages: 2

Premium Essay

Project Management Assessment

...Activity 1 Q1. Why is assessing the project scope and other relevant documents important in the initial stages of the project management? Answer- The scope of the project will make the job of managing scope and scope changes throughout the project easier. It will also reduce the chances of ‘scope creep’ and misunderstandings about the goals of the project. The definition of project scope also forms the basis for establishing a formal agreement with the client about what the project will deliver and when it will deliver agreed outcomes. Q2. Define stakeholders? What role do stakeholders play in the project management? Answer- A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees, government (and its agencies), owners (shareholders), suppliers, unions, and the community from which the business draws its resources. Not all stakeholders are equal. A company's customers are entitled to fair trading practices but they are not entitled to the same consideration as the company's employees. Project stakeholders are those entities within or outside an organization which: 1. sponsor a project, or 2. have an interest or a gain upon a successful completion of a project; 3. May have a positive or negative influence in the project completion. Examples of project stakeholders include...

Words: 4702 - Pages: 19

Premium Essay

Risk Assessment In Risk Management

...Risk Assessment- After identifying all the possible risks, companies should assess all the risk according to their probabilities in order to prioritize them. According to, a risk assessment must be conducted in a broad circle and apart main suppliers, the evaluation process should include suppliers’ suppliers too . According to the author, several tools or methods might be required in order to obtain visibility of the whole supply chain. One of the most commonly used methods is Risk Map, which allocates the possible supply chain risk according to their occurrence frequency and impact on the supply chain. In the practice and theory, there are several Risk Maps are available such as 3 to 3, 4 to 4, 5 to 5 and, etc. Example to the 5 to 5 Risk...

Words: 794 - Pages: 4

Premium Essay

Assessment 1 - Project Management

...T. +61 2 9283 4388 | E. info@wic.nsw.edu.au Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia | www.wic.nsw.edu.au ABN: 19 080 559 600 | CRICOS CODE: 01856K | RTO: 90501 Assessment 1 – Presentation Instructions: You have been assigned to set update the website for Windsor Institute. It is not required to have skills of developing websites however it is required that you may do some research or discuss with your trainer to identify tasks involved in such projects or processes. You may also visit the current Windsor website (www.windsor-ic.com.au) to identify organisational vision/strategy and needs for the update. You need to demonstrate (present) your ability to identify the strategic and operational needs of the IT project and develop a project plan including scheduling and project control plans like quality and risk management plan. During this demonstration (presentation) you also need to determine project approach or project phases. Duration: Trainer will set the duration of the assessment. Evidence required: Tasks Evidence Submission Task At least 25- 30 presentation slides on the topics listed below. Use screen shots for the plans and the charts to fit them in one slide. Presentation in front of the class and the trainer. Also in printing Your tasks: Prepare some (20-22) presentation slides to present the following items to your trainer:             Windsor’s strategic and operational needs for...

Words: 582 - Pages: 3

Premium Essay

Risk and Quality Management Assessment

...Risk and Quality Management Assessment Summary University of Phoenix HCS/451 August 19th, 2012 Risk and Quality Management Assessment Summary Aurora is an organization that offers many of different services for families. They are a human service agency that is committed to helping individual’s live fuller and richer lives. Aurora offers services such as counseling, healthcare, residential, Vocational. Aurora takes people that struggle and cannot live on their own. As an Aurora employee; I am glad to say that I am part of their team. I am a float staff there and I am trained at 21 different houses. Aurora staff are there to help make a difference and help people who have disabilities live a better life. Aurora is a very strong organization and they are one of the organizations who are strongly fighting for not having to close down. There is many organizations closing down due to the funding, But as a strong organization Aurora is still standing and fighting for what they believe and that is “Making difference in their life.” Risk management seeks to reduce potential negative impacts on patients, staff and the organization through the identification and reduction of potential dangers or threats (Authenticity Consulting, LLC., 2010). At the same time when they are using risk management they are also using quality management because they are ensuring that they are giving their patients the right quality of care that they deserve. In the Aurora organization they...

Words: 1851 - Pages: 8

Premium Essay

Personal Assessment of Management Skills (Pams)

...PERSONAL ASSESSMENT OF MANAGEMENT SKILLS (PAMS) Self-Assessment Exercise and Assignment 1. In Google or your browser enter: Personal Assessment of Management Skills (PAMS) and open. 2. Personal Assessment of Management Skills (PAMS) will appear in a black box. You will see “Developing Management Skills” 5/e, Surveys, David A Whetten, Kim S Cameron, Introduction. 3. Take the 77 item survey as instructed. Pay attention to your answers and select the alternative that describes you as truthfully as possible. Press “Score It.” You will get a total score 4. DO NOT USE THE COMPARISON NUMBERS THAT APPEAR. Those numbers have been updated in later editions of the book. Use the comparison numbers below which are from the 11th edition. • Maximum Score: 468 5. Now compare the ratings you gave yourself with a norm group of 1500 business school students: • 380 or above You are in the top quartile • 353-379 You are in the second quartile • 327-352 You are in the third quartile • 326 or below You are in the bottom quartile 6. Now look at the nine management skills below and identify the three which are the lowest for you compared to the points available for that item (6 points X items under that skill area). These are the three management skills that you need to work on the most. Skill Area Items • Developing Self Awareness 1 - 5 • Managing Stress 6 - 11 • Solving Problems Creatively 12 - 23 • Communicating Supportively 24 - 32 ...

Words: 305 - Pages: 2

Free Essay

Risk Management Assessment Summary

...Running Head: Risk Management Assessment Summary Risk Management Assessment Summay HCS/451 Jodie Sapaugh August 6th, 2012 University of Phoenix Quality Management When it comes to quality management in health care it has changed and developed more over the years. Quality management is a continuous development that health care organizations use to distribute merchandise and services that will make sure to meet or exceed consumer expectations (McLaughlin, & Kaluzny, 2013). Quality management in health care has evolved over the year to address increased demands from consumers related to the quality care and services, as well as to address problems in patients' outcomes (McLaughlin, & Kaluzny, 2013). When it comes to risk management, it is a vital part in health care. The purpose of risk management is to enhance patients' safety, ensure compliance with the law, avoid legal exposure, and prevent accidents. In health care and long term care (LTC) you are dealing with patients' in life or death situations. Risk management in health care organizations helps physicians and nurses limit the risks that are associated with their jobs. By having risk management in long term care facilities this helps reduce potential risks because it ensures that the medical staff are following all of the safety protocols that are set in place as well as making wise medical decisions. Legend Senior Living is...

Words: 1142 - Pages: 5

Premium Essay

Quality Management Assessment Summary

...Quality Management Assessment Summary HCS/451 Health Care Quality Management and Outcomes Analysis Quality Management Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations. Quality management in healthcare has evolved over the years to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes. The medical field tends to use quality management to focus on patient and staff safety, reducing medical errors, and avoiding or decreasing morbidity and mortality rates. In order to improve the quality of a facility requires the entire facility to be in consensus about what the definition of quality means, who is responsible for it, and how the employees in the facility should communicate with one another about any quality issues that may arise. Quality management requires top management commitment and a flow down through all other employees of the organization. It is a planned, organized, and systematic approach to the improvement, monitoring, and analysis of an organization’s performance. Purpose The purpose of quality management is to help organizations improve their performance by eliminating poor quality of service rather than by trying to fix the results after the service has already been given. Quality management allows an organization to continually improve the quality of...

Words: 1672 - Pages: 7

Premium Essay

Assessment 2 Project Management

...Assessment 2 – Written Test Instructions: This is an in-class closed book written assessment. Answer the following questions on the paper provided by your Trainer. Duration: You will have 2 hours to answer all the questions. Questions: Q1. What do you need to know in regards to determine if a product developed in an IT project achieves its quality objectives? Q2. What is a functionality and portability as the ISO 9126 (Software Quality Characteristics and Attributes) suggests that software quality characteristic may be refined into multiple levels of sub-characteristics.? Q3. What is the basic difference between ISO 10006:2003 and ISO 9004:2008? Q4. What is the result when you differentiate between a computed result and the correct result in quality assurance? Explain quality control methods. Q5. How will you define a mistake in project quality assurance? Q6. Can it be that difficult to measure quality? How would you do it? Q7. Which tools/ techniques that can be used to establish relationships between sequential (check) results from testing or inspection Q8. Explain some of the quality management tools and techniques. ...

Words: 406 - Pages: 2